This document contains a presentation by Michael Brenner on content marketing best practices. It discusses how most marketing content goes unused, and only 20% of marketing efforts produce measurable results. It emphasizes focusing content marketing on what customers want by understanding their interests and values. The presentation also highlights examples of successful content marketing programs at Cleveland Clinic, JLL, and CapGemini that improved business metrics like traffic, leads, and revenue by treating content marketing as storytelling and empowering employees to share their expertise.