The document discusses consumer rights and responsibilities in the Philippines. It outlines 8 basic consumer rights established by the UN, including the right to safety, redress, education, and a clean environment. It provides guidance on how consumers can exercise these rights, such as checking product labels, participating in policymaking, and filing complaints. The document also covers 2 consumer responsibilities: being alert and inquisitive about purchases, and taking action to assert rights and avoid exploitation. Overall, the document aims to educate Filipino consumers about their rights and encourage them to protect their interests.

1. Mabuhay!
Consumer
Rights and
Responsibilities
Series of 2020
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2. Bill of Rights was later
expanded by the United
Nations (UN) to eight (8)
Basic Consumer Rights
BILL OF
RIGHTS
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3. WHAT TO DO?
Prioritize your needs
Be quality conscious, not
brand conscious
Do not engage in panic buying
During crisis or calamity, be
vigilant by ensuring that basic
commodities are available in
your home
the consumer right that
guarantees survival,
adequate food, clothing,
shelter, health care,
education and sanitation.
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4. the consumer right to be
protected against the
marketing of goods or
provision of services that
are hazardous to health
and life.
If you are sensitive to some
ingredients, read the labels before
using certain products
- Ask someone who knows how to
operate the products you intend to
buy, when necessary.
- Keep certain products out of
children’s reach
- Look for Product Certification
Marks and other distinguishing
marks
WHAT TO CHECK FOR
IN LABELS?
The label may contain the
following:
• “Consume Before”
• “Expiry Date”
• “Best Before”
• “FDA-Approved”
• “Expires on”
• Caution/Warning Signs and
Symbols
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5. PRODUCT CERTIFICATION
MARKS
CERTIFIED
Product Safety
LICENSE No. Q - XXXX
PS Mark ICC
Mark
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6. PHILIPPINE
STANDARD (PS)
LICENSE CERTIFICATE
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A PS License certificate is issued
by the Bureau of Philippine
Standards (BPS) to a
manufacturer whose product has
the
successfully passed
requirements of a relevant
Philippine National Standards
(PNS). This certificate is issued on
a per product per factory/plant
site basis.

7. IMPORT COMMODITY
CLEARANCE(ICC)
CERTIFICATE
An ICC certificate is issued by the
Bureau of Philippine Standards
(BPS) to importers whose
shipment has successfully passed
the requirements of a relevant
Philippine National Standard
(PNS). This certificate is issued on
a per product per shipment per
Bill of Lading/Airway Bill basis.
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8. the consumer right to be
protected against dishonest or
misleading advertising and
labelling, and the right to be given
the facts and information needed
to make an informed choice.
WHAT TO DO?
• Read the label
• Ask the concerned
agency
• Call us at DTI Direct
751-3330 or visit
the nearest DTI
office
• Before signing
documents, read
everything
especially the fine
prints
• Look for the name
and address of the
manufacturer
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9. WHAT TO LOOK
FOR IN
LABELS?
• Words such as “External” or
“Internal”
• Precautions
• Chemical contents of the
product
• Limitations and expiry dates
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10. • the consumer’s right to
choose products at
competitive prices
• with an assurance of
safe and quality
products.
WHAT TO DO?
• Read the labels or
manuals of the products
• “genuine vs. fake”
• Canvass before buying
• If product testers are
available, try them.
• Be cautious of special
offers like free items or
Buy 2 Take 1 (look for
“w/DTI Fair Trade Permit)
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11. the consumer right to
express consumer interests
in the making and execution
of government policies.
WHAT TO DO?
• Take time to attend public
hearings and consultations
• Be observant of how consumer
laws are being
implemented/applied in your
area
• Propose, through consumer
organizations and the
implementing agencies
policies/laws that will promote
the welfare and protect the
interests of consumers
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12. the consumer right to be
compensated for
misrepresentation, shoddy
goods or unsatisfactory
services.
WHAT TO DO?
• Go back to the store and look for
the Consumer Welfare Desk
(CWD) to air your complaint
• You have the right to exhaust the
3Rs – Repair then Replace or
Refund (RA 7394 Chapter III Article
68 Item d)
• If the store is unresponsive, file
your complaint to the appropriate
agency
• Be sure to attend the mediation
conference or scheduled hearings
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13. WHAT ARE YOU
ENTITLED TO?
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Under the law, you are entitled to repair, then
replacement or refund if something you bought:
• Is faulty or defective and at the point of purchase, you
were not aware of it;
• You were deceived by representations made or
concealed by the seller;
• You were taken advantaged of by the seller

14. BUSINESSES MAY
REFUSE TO
GRANT THE 3Rs :
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• absence of receipt or proof of purchase
• mere “change of mind” as basis
• you contributed to the defect
• knowledge of the defect/shoddy quality from date of
purchase

15. PROHIBITION ON THE “NO
RETURN, NO
EXCHANGE” POLICY
Pursuant to the IRR of RA 7394, or the
Consumer Act of the Philippines, specifically
Title III, Chapter I, Rule 2, Section 7 of DAO No.
2, series 1993, the words “No Return, No
Exchange”, or words to such effect shall not be
written into the contract of sale, receipt or
sales transaction, in any document evidencing
such sale or anywhere in the store or business
establishment.
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16. PROHIBITION ON THE “NO
RETURN, NO
EXCHANGE” POLICY
The prohibition aims to correct the
misconception of a lot of consumers that they
do not have the right to return shoddy or
defective goods or demand for remedies in
case of defective or imperfect service because
of the “No Return, No Exchange” notice in the
receipts or anywhere in the business
establishments.
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17. • Read, listen, watch
• Involve yourself
• Participate in consumer-
education activities
Look out for:
- Quad-media campaigns on
consumer-related issues
- Seminars, conferences,
fora, trainings and public
hearings
- Integration of consumer
education in schools
the consumer’s right to
acquire the knowledge and
skills necessary to be an
informed consumer.
WHAT TO DO?
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18. the consumer right to live
and work in an environment
which is neither threatening
nor dangerous and which
permits a life of dignity and
well-being.
WHAT TO DO?
• Practice 4R’s of environmental
protection
- Reduce
- Reuse
- Recycle/Repurpose
- Refuse
policies,
of
strengthen
implementing
• Revisit
powers
agencies
monitoring and
• Intensify
enforcement
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19. CONSUMER
RESPONSIBILI
TIES
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20. The consumer responsibility
to be more ALERT and
INQUISITIVE about the use,
price and quality of goods
and services.
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1. CRITICAL
AWARENESS

21. The consumer responsibility
to assert ourselves and act to
ensure that we get
a fair deal. As long as we
remain passive consumers,
we will continue to be
exploited.
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2. ACTION

22. 3. SOCIAL
CONCERN
The consumer responsibility to
be aware of the impact of our
consumption on other citizens,
especially the disadvantaged or
powerless group, whether in
the local, national or
international community.
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23. The consumer responsibility to
understand the environmental
consequences of our
consumption. We should
recognize our individual and social
responsibility to conserve natural
resources and protect the earth
for future generation.
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4. ENVIRONMENTAL
AWARENESS

24. The consumer responsibility
to organize together as
consumers to develop the
strength and influence to
promote and protect our
interest.
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5. SOLIDARITY

25. MONITORED
PRODUCTS UNDER
SPECIFIC AGENCYS’
JURISDICTION

26. Enabling Business,
Empowering Consumers
DEPARTMENT OF TRADE AND
INDUSTRY
Canned Fish
Processed Milk
Coffee
Candle
Salt
Laundry Soap
Bread
Basic Necessities
Detergent

27. Enabling Business,
Empowering Consumers
DEPARTMENT OF TRADE AND
INDUSTRY
Prime Commodities
Flour Cement Vinegar
Processed &
Canned beef
Noodles
Processed &
Canned pork
Patis
Toyo
Toilet Soap
Paper
School Supplies
Hollow Blocks Construction Nails
Poultry Meat
Batteries Light Bulbs

28. Enabling Business,
Empowering Consumers
DEPARTMENT OF
AGRICULTURE
Rice Corn
Cooking Oil Sugar
Fish
Egg
Beef & Poultry Meat
(Fresh)
Fresh Milk
Fresh Pork Fresh Vegetables Root Crops
Basic Necessities

29. Enabling Business,
Empowering Consumers
DEPARTMENT OF
AGRICULTURE
Prime Commodities
Fresh Fruits
Dried Pork Herbicides
Swine & Cattle Feeds
Fertilizer
(Chemical & Organic) Pesticides
Other Fresh
Dairy Products
Onions
Dried Beef & Poultry Meat Veterinary Products
For Poultry
Garlic

30. Enabling Business,
Empowering Consumers
DEPARTMENT OF ENVIRONMENT
AND NATURAL RESOURCES
Firewood Charcoal
Basic Necessities
Prime Commodities
Plywood Nipa Shingles Sawali Plyboard
DEPARTMENT OF HEALTH
Drugs classified as essential and non-essential by the DOH

31. Be informed and
Empowered!!!
Together We Heal as
One!!!
Thank You

32. DTI.ConsumerCare
@DTIConsumerCare
@dti.consumercare
DTIPhilippines
www.dti.gov.ph
CONNECT WITH US
Mabuhay!
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ALTERATION OR TAMPERING OF ANY KIND ON THIS MATERIAL IS STRICTLY PROHIBITED. THANK YOU.