The document discusses how business intelligence (BI), which is currently used mainly in corporations, could be applied to consumers to help them make informed decisions in their daily lives. It provides examples of how BI could analyze data about schools, banks, and hospitals to help consumers choose among these options based on meaningful metrics and indicators rather than just opinions or advertisements. The author argues that BI will increasingly move from the corporate world to consumers in coming years as a way to support decision-making with factual data and context.
Business Intelligence is still too elitist and growing still too slow. Currently
business intelligence is in corporate arena and it needs to move to consumer.
How can we change this paradigm? How can Business Intelligence impact
consumers’ daily lives and decisions like internet search or Web 2.0 is doing?
How can BI become a utility for decision making with consumer BI applications
getting developed? - Sanjay Mehta, CEO - MAIA Intelligence on NASSCOM's Emerge Blog
Consumer’s perception on general banking activities of commercial banksAlexander Decker
This document presents research on consumer perceptions of general banking activities at commercial banks in Bangladesh. The study uses a survey of 80 bank customers and factor analysis to identify key factors that influence perceptions. The factor analysis identified 3 main factors that explained 69% of the variance in consumer perceptions: 1) commitment, convenience, attitude toward banking and trust, 2) attention, access, service quality, loyalty and cost of services, and 3) security, privacy and low risk. The results provide insight into how consumer perceptions are shaped and can help banks improve their activities.
Customer experience maturity in banking martin dowsonMartin Dowson
The document discusses customer experience management in banking. It notes that customer experience is important for revenue growth and that customer attitudes toward banks have shifted, decreasing trust and increasing the importance of personal relationships. It then discusses customer experience maturity levels from 1-5, noting that most companies are not yet at level 3, where customer needs are understood. Finally, it lists critical success factors like monitoring interactions, sharing customer insights, and aligning strategy with customer segments.
Banking: In search of Relevance - Prefacestuartharle
This document discusses how banks have lost relevance with customers over time and need to adapt to regain it. It describes how banks initially focused only on branches, then added more channels like call centers, but these remained fragmented. Now, customers demand transparency, joined up data and intelligence. The document argues banks must sense and respond to customers in real-time across all interactions using all available data to deliver personalized, timely experiences. This requires accepting that banks cannot create demand but must stimulate latent demand with products that meet customer needs transparently and effectively.
This document contains a marketing plan for Paydiant Mobile Payments. It begins with an executive summary which outlines the following key points:
1) 2011-2012 will be an exciting time for mobile payments as new players enter the market.
2) For Paydiant to succeed, it needs to focus on customer value rather than price. It aims for 10% of the US market in the short term and 30% in the long term.
3) Partnering with MasterCard and Visa will allow Paydiant to focus on its core software business while larger players handle banking relationships. Marketing will focus on security, convenience and excitement.
The full marketing plan contains additional details on market analysis,
Telkomsel launched its mobile money service T-Cash in Indonesia to increase financial inclusion given low bank account ownership. However, mobile money usage remains low due to several issues including lack of awareness, restrictive regulations, and a less attractive industry. This study analyzes the business environment of T-Cash and develops marketing strategies to increase usage of T-Cash Tap, Telkomsel's new mobile payment product using NFC technology. Qualitative research methods are used, including interviews with industry players and experts to understand the mobile money landscape in Indonesia and identify opportunities for growth.
After surviving the financial meltdown in 2008, the banking industry finds itself at a
critical juncture. A slow economy restrains the potential for increasing revenue,
while new complex regulations add high levels of uncertainty to the industry.
TANGIBLES AND EMPATHY DIMENSIONS (OF SERVPERF MODEL) AND CUSTOMER SATISFACTIO...CharlesUgwuegbu
This document summarizes a research paper that examines the relationship between two dimensions of service quality - tangibles and empathy - and customer satisfaction when using ATMs in Nigeria. The paper reviews literature on service quality, customer satisfaction, and the SERVPERF model. It presents a conceptual model relating tangibles and empathy to customer satisfaction factors of repeat use and referrals. The study aims to evaluate the correlation between tangibles and the two customer satisfaction factors, and between empathy and the two factors, based on a survey of 503 ATM users. The results could help banks improve ATM services and customer satisfaction in Nigeria.
Business Intelligence is still too elitist and growing still too slow. Currently
business intelligence is in corporate arena and it needs to move to consumer.
How can we change this paradigm? How can Business Intelligence impact
consumers’ daily lives and decisions like internet search or Web 2.0 is doing?
How can BI become a utility for decision making with consumer BI applications
getting developed? - Sanjay Mehta, CEO - MAIA Intelligence on NASSCOM's Emerge Blog
Consumer’s perception on general banking activities of commercial banksAlexander Decker
This document presents research on consumer perceptions of general banking activities at commercial banks in Bangladesh. The study uses a survey of 80 bank customers and factor analysis to identify key factors that influence perceptions. The factor analysis identified 3 main factors that explained 69% of the variance in consumer perceptions: 1) commitment, convenience, attitude toward banking and trust, 2) attention, access, service quality, loyalty and cost of services, and 3) security, privacy and low risk. The results provide insight into how consumer perceptions are shaped and can help banks improve their activities.
Customer experience maturity in banking martin dowsonMartin Dowson
The document discusses customer experience management in banking. It notes that customer experience is important for revenue growth and that customer attitudes toward banks have shifted, decreasing trust and increasing the importance of personal relationships. It then discusses customer experience maturity levels from 1-5, noting that most companies are not yet at level 3, where customer needs are understood. Finally, it lists critical success factors like monitoring interactions, sharing customer insights, and aligning strategy with customer segments.
Banking: In search of Relevance - Prefacestuartharle
This document discusses how banks have lost relevance with customers over time and need to adapt to regain it. It describes how banks initially focused only on branches, then added more channels like call centers, but these remained fragmented. Now, customers demand transparency, joined up data and intelligence. The document argues banks must sense and respond to customers in real-time across all interactions using all available data to deliver personalized, timely experiences. This requires accepting that banks cannot create demand but must stimulate latent demand with products that meet customer needs transparently and effectively.
This document contains a marketing plan for Paydiant Mobile Payments. It begins with an executive summary which outlines the following key points:
1) 2011-2012 will be an exciting time for mobile payments as new players enter the market.
2) For Paydiant to succeed, it needs to focus on customer value rather than price. It aims for 10% of the US market in the short term and 30% in the long term.
3) Partnering with MasterCard and Visa will allow Paydiant to focus on its core software business while larger players handle banking relationships. Marketing will focus on security, convenience and excitement.
The full marketing plan contains additional details on market analysis,
Telkomsel launched its mobile money service T-Cash in Indonesia to increase financial inclusion given low bank account ownership. However, mobile money usage remains low due to several issues including lack of awareness, restrictive regulations, and a less attractive industry. This study analyzes the business environment of T-Cash and develops marketing strategies to increase usage of T-Cash Tap, Telkomsel's new mobile payment product using NFC technology. Qualitative research methods are used, including interviews with industry players and experts to understand the mobile money landscape in Indonesia and identify opportunities for growth.
After surviving the financial meltdown in 2008, the banking industry finds itself at a
critical juncture. A slow economy restrains the potential for increasing revenue,
while new complex regulations add high levels of uncertainty to the industry.
TANGIBLES AND EMPATHY DIMENSIONS (OF SERVPERF MODEL) AND CUSTOMER SATISFACTIO...CharlesUgwuegbu
This document summarizes a research paper that examines the relationship between two dimensions of service quality - tangibles and empathy - and customer satisfaction when using ATMs in Nigeria. The paper reviews literature on service quality, customer satisfaction, and the SERVPERF model. It presents a conceptual model relating tangibles and empathy to customer satisfaction factors of repeat use and referrals. The study aims to evaluate the correlation between tangibles and the two customer satisfaction factors, and between empathy and the two factors, based on a survey of 503 ATM users. The results could help banks improve ATM services and customer satisfaction in Nigeria.
A brief deck (it's a lot of slides, but can be run through in 30 mins or so) to provide a basic overview of how markets and marketing has changed and why that should drive in social media. Special thanks to Lee White for some of the slides that define social media, to gaipingvoid.com for the cartoons and Flickr users for the pictures.
The document provides troubleshooting steps for technical issues customers may experience when trying to access NHL games and content online. It includes checking that the customer's subscription is active, ensuring the correct browser is being used, restarting the computer and router, updating software, adjusting security and acceleration settings, and verifying the computer meets minimum system requirements. The steps progressively work through solutions to common problems like black screens, buffering, or being blacked out of certain games.
Jakarta Tapestry è un framework basato su un modello a componenti che si distacca dall’approccio imperante del MVC. Durante il talk sarà sviluppata una semplice web application, un Joke box online, che permetterà di apprendere i concetti e le features di Tapestry 5. In particolar modo si cercherà di illustrare come un approccio a componenti permetta di sfruttare a pieno i vantaggi della programmazione ad oggetti, rendendo trasparente la gestione di sessione e request, consentendo allo sviluppatore di concentrarsi sullo stato dell'oggetto, delegando al framework il mapping tra componenti e templates e l'aggiornamento degli oggetti del model. I sofisticati componenti offerti da Tapesrty consento di realizzare pagine dotate di comportamenti complessi con uno sforzo ridotto. Il tutto senza implementare/estendere neanche una interfaccia/classe dell'infrastruttura.
by Davide Cerbo e Stefano Linguerri.
Javascript viene sempre consiederato un linguaggio di serie B in cui è impossibile seguire le buone regole della programmazione ad oggetti. Ma non è così! In questa presentazione scopriremo come questo sia un linguaggio in continua evoluzione e come sia possibile sviluppare seguendo i paradigmi della programmazione ad oggetti. Scopriremo tool e librerie che ci permetteranno di sviluppare creando batterie di test, oggetti mock e inserire istruzioni di log nel nostro codice. Durante questa presentazione illustreremo anche la libreria Prototype che ci sarà di supporto durante gli esempi.
Jakarta Tapestry è un framework basato su un modello a componenti che si distacca dall’approccio imperante del MVC. Durante il talk sarà sviluppata una semplice web application, un Joke box online, che permetterà di apprendere i concetti e le features di Tapestry 5.
by Davide Cerbo e Stefano Linguerri
La programmazione web sta facendo passi da gigante e oggi l’utente si aspetta che l’esperienza di utilizzo si avvicini sempre di più a quella a cui è abituato nei classici applicativi desktop. Il mondo degli sviluppatori ha risposto inventanto una nuova sigla: RIA, cioè Rich Internet Application. Google non è stata a guardare e ha fornito la sua risposta a questa esigenza donando alla community Google Web Toolkit. Questo nuovo framework permette di sviluppare in Java tutta l’interfaccia utente per poi ottenere un codice javascript che funzionerà su qualsiasi browser web senza l’installazione di plugin aggiuntivi. In questa presentazione vedremo:
* perchè sviluppare applicazioni RIA
* perchè usare GWT
* come GWT utilizza AJAX per comunicare con il server
* le ottimizzazione che avremo utilizzando GWT
* come uscire dal browser con Google Gear e Mozilla Prism
* e non solo…
- Wicket Security Wasp & Swarm is a framework for adding authentication and authorization to Wicket applications. It provides flexible security models and permission checking.
- Swarm builds on Wasp and provides standard authentication and role-based access control. It uses a HiveMind-based policy system for defining permissions.
- The document provides examples of setting up a basic secure Wicket application using Swarm, defining principals and policies, and implementing authentication and authorization checks.
This document discusses customer value modeling from a business intelligence perspective. It defines customer value modeling as a data-driven representation of the monetary worth that a company provides to its customers. Business intelligence tools are instrumental in customer value modeling by quantifying customer benefits in monetary terms based on product features. The document also outlines several methods for creating customer value models, including reverse engineering customer profit and loss statements. It emphasizes the importance of substantial customer interaction to understand how products and services create value for customers.
The document discusses three approaches to business intelligence (BI) that organizations can take to improve decision making:
1. IT-centric - Focuses on analyzing historical data to understand what happened in the past. Asks "What happened?"
2. Information management - Enables real-time decision making by integrating data sources. Asks "How are we doing and what can we tweak now?"
3. Predictive insight - Adds advanced analytics to anticipate the future and identify opportunities. Asks "What will happen next and how can we optimize outcomes?" More advanced organizations use this approach.
This document discusses the impact of big data analytics on decision making in the Lebanese banking sector. It begins with an introduction to big data and big data analytics. The research question asks what impact big data analytics has on the decision making process in banking. A literature review covers benefits of using big data in decision making and the impact of big data analytics on the financial sector. The methodology section describes qualitative interviews conducted with banking executives. Findings indicate that big data analytics promotes decision making intelligence but does not affect the final choice. At an organizational level, big data decentralizes decision making. Recommendations include applying big data analytics to improve decision making, uncover opportunities, and improve compliance.
Five Trends That Will Transform Customer CommunitiesJoe Cothrel
The document summarizes five trends that will transform customer communities: 1) communities will reach out to social networks and incorporate social features; 2) communities will integrate dispersed elements like blogs and forums and integrate with other systems; 3) communities will be run on data and measurement rather than intuition; 4) the focus will shift from just listening to customers to responding to customer needs; and 5) community management will become a more defined discipline rather than an ad hoc practice.
This document discusses visual discovery tools, which allow business users to interact with and manipulate data visually. It finds that around 50% of organizations have adopted these tools. Visual discovery provides benefits like faster insights, discovery of unknown relationships, and increased adoption of BI assets. However, challenges include potential bias in visualizations and information overload. The document surveys users on their experiences with and perceptions of visual discovery tools.
The document discusses new trends in customer intelligence that are presenting challenges and opportunities. It notes that post-recession budgets are tight while data and customer expectations are growing. This has resulted in a need for customer intelligence professionals to capture more data sources, integrate data, derive insights, and apply intelligence across organizations. New types of agencies called Customer Engagement Agencies are emerging that focus on customer strategies and experiences rather than just campaigns.
The impact of Business Intelligence in Bank performanceComilla University
The document discusses a study on the impact of business intelligence (BI) systems on bank performance. The study aims to develop an integrated model to determine the key factors influencing BI system adoption in banks and measure the post-adoption effects on bank performance. The study reviews literature on BI systems and their benefits. It proposes using the balanced scorecard approach and customer relationship management as constructs in the model. The study identifies research gaps and questions to empirically assess how BI system adoption affects bank performance through factors like learning/growth, internal processes, and customer performance.
Business Intelligence for Consumer Products: Actionable Insights for Business...FindWhitePapers
While historically consumer packaged goods (CPG) organizations have made significant investments in data collection and integration, much of the data stored in their IT infrastructures has not been analyzed or deployed to further the firms business performance.
This white paper discusses how companies can use customer analytics to gain a better understanding of their customers and improve business outcomes. It recommends combining both structured and unstructured customer data from various sources to build rich customer profiles. This helps companies identify customer needs, improve experiences, increase loyalty and revenue. The paper provides examples of how companies have leveraged customer analytics to reduce costs, increase market share and optimize marketing without increasing spend.
Leverage IBM Business Analytics with PMSquarePM square
This document discusses how business intelligence (BI) solutions can meet the analysis needs of different types of business users. It provides an overview of common business questions around performance, factors influencing it, and necessary actions. The document then maps these questions to BI capabilities for reporting, analytics, trend analysis, modeling and planning that can provide insights. It argues that empowering all users with analysis can help address issues more quickly and make better decisions. An example shows how understanding production shortfalls and their drivers allows modeling scenarios to avoid future shortages.
Measure What Matters: Measurement & ROI for Hyper Island Master ClassThe Difference Engine
This document discusses measurement and ROI for digital experiences. It outlines 4 key things to understand: why you should measure, what you should measure, how you should measure, and how to sell measurement to clients and colleagues. For why, metrics reduce arguments, show what works, strengths, and allow testing. For what, important metrics are acquisition, activation, retention, and referral ("PIRATE" metrics). Value metrics are conversion and engagement. For how, tools like Google Analytics, Facebook, and Twitter can provide insights. The document stresses measuring what matters to the business and customer through meaningful KPIs and experiments.
This document discusses the five worst practices in business intelligence (BI) implementations that can lead to poor results. It identifies these practices as: 1) depending on humans to operationalize insights, 2) expecting self-service BI to address all needs, 3) underestimating the importance of data preparation, 4) using tactical BI tools to support broad BI strategies, and 5) ignoring important data sources. The document provides details on the negative impacts of each practice and serves as a guide to avoiding common mistakes to ensure successful BI.
A brief deck (it's a lot of slides, but can be run through in 30 mins or so) to provide a basic overview of how markets and marketing has changed and why that should drive in social media. Special thanks to Lee White for some of the slides that define social media, to gaipingvoid.com for the cartoons and Flickr users for the pictures.
The document provides troubleshooting steps for technical issues customers may experience when trying to access NHL games and content online. It includes checking that the customer's subscription is active, ensuring the correct browser is being used, restarting the computer and router, updating software, adjusting security and acceleration settings, and verifying the computer meets minimum system requirements. The steps progressively work through solutions to common problems like black screens, buffering, or being blacked out of certain games.
Jakarta Tapestry è un framework basato su un modello a componenti che si distacca dall’approccio imperante del MVC. Durante il talk sarà sviluppata una semplice web application, un Joke box online, che permetterà di apprendere i concetti e le features di Tapestry 5. In particolar modo si cercherà di illustrare come un approccio a componenti permetta di sfruttare a pieno i vantaggi della programmazione ad oggetti, rendendo trasparente la gestione di sessione e request, consentendo allo sviluppatore di concentrarsi sullo stato dell'oggetto, delegando al framework il mapping tra componenti e templates e l'aggiornamento degli oggetti del model. I sofisticati componenti offerti da Tapesrty consento di realizzare pagine dotate di comportamenti complessi con uno sforzo ridotto. Il tutto senza implementare/estendere neanche una interfaccia/classe dell'infrastruttura.
by Davide Cerbo e Stefano Linguerri.
Javascript viene sempre consiederato un linguaggio di serie B in cui è impossibile seguire le buone regole della programmazione ad oggetti. Ma non è così! In questa presentazione scopriremo come questo sia un linguaggio in continua evoluzione e come sia possibile sviluppare seguendo i paradigmi della programmazione ad oggetti. Scopriremo tool e librerie che ci permetteranno di sviluppare creando batterie di test, oggetti mock e inserire istruzioni di log nel nostro codice. Durante questa presentazione illustreremo anche la libreria Prototype che ci sarà di supporto durante gli esempi.
Jakarta Tapestry è un framework basato su un modello a componenti che si distacca dall’approccio imperante del MVC. Durante il talk sarà sviluppata una semplice web application, un Joke box online, che permetterà di apprendere i concetti e le features di Tapestry 5.
by Davide Cerbo e Stefano Linguerri
La programmazione web sta facendo passi da gigante e oggi l’utente si aspetta che l’esperienza di utilizzo si avvicini sempre di più a quella a cui è abituato nei classici applicativi desktop. Il mondo degli sviluppatori ha risposto inventanto una nuova sigla: RIA, cioè Rich Internet Application. Google non è stata a guardare e ha fornito la sua risposta a questa esigenza donando alla community Google Web Toolkit. Questo nuovo framework permette di sviluppare in Java tutta l’interfaccia utente per poi ottenere un codice javascript che funzionerà su qualsiasi browser web senza l’installazione di plugin aggiuntivi. In questa presentazione vedremo:
* perchè sviluppare applicazioni RIA
* perchè usare GWT
* come GWT utilizza AJAX per comunicare con il server
* le ottimizzazione che avremo utilizzando GWT
* come uscire dal browser con Google Gear e Mozilla Prism
* e non solo…
- Wicket Security Wasp & Swarm is a framework for adding authentication and authorization to Wicket applications. It provides flexible security models and permission checking.
- Swarm builds on Wasp and provides standard authentication and role-based access control. It uses a HiveMind-based policy system for defining permissions.
- The document provides examples of setting up a basic secure Wicket application using Swarm, defining principals and policies, and implementing authentication and authorization checks.
This document discusses customer value modeling from a business intelligence perspective. It defines customer value modeling as a data-driven representation of the monetary worth that a company provides to its customers. Business intelligence tools are instrumental in customer value modeling by quantifying customer benefits in monetary terms based on product features. The document also outlines several methods for creating customer value models, including reverse engineering customer profit and loss statements. It emphasizes the importance of substantial customer interaction to understand how products and services create value for customers.
The document discusses three approaches to business intelligence (BI) that organizations can take to improve decision making:
1. IT-centric - Focuses on analyzing historical data to understand what happened in the past. Asks "What happened?"
2. Information management - Enables real-time decision making by integrating data sources. Asks "How are we doing and what can we tweak now?"
3. Predictive insight - Adds advanced analytics to anticipate the future and identify opportunities. Asks "What will happen next and how can we optimize outcomes?" More advanced organizations use this approach.
This document discusses the impact of big data analytics on decision making in the Lebanese banking sector. It begins with an introduction to big data and big data analytics. The research question asks what impact big data analytics has on the decision making process in banking. A literature review covers benefits of using big data in decision making and the impact of big data analytics on the financial sector. The methodology section describes qualitative interviews conducted with banking executives. Findings indicate that big data analytics promotes decision making intelligence but does not affect the final choice. At an organizational level, big data decentralizes decision making. Recommendations include applying big data analytics to improve decision making, uncover opportunities, and improve compliance.
Five Trends That Will Transform Customer CommunitiesJoe Cothrel
The document summarizes five trends that will transform customer communities: 1) communities will reach out to social networks and incorporate social features; 2) communities will integrate dispersed elements like blogs and forums and integrate with other systems; 3) communities will be run on data and measurement rather than intuition; 4) the focus will shift from just listening to customers to responding to customer needs; and 5) community management will become a more defined discipline rather than an ad hoc practice.
This document discusses visual discovery tools, which allow business users to interact with and manipulate data visually. It finds that around 50% of organizations have adopted these tools. Visual discovery provides benefits like faster insights, discovery of unknown relationships, and increased adoption of BI assets. However, challenges include potential bias in visualizations and information overload. The document surveys users on their experiences with and perceptions of visual discovery tools.
The document discusses new trends in customer intelligence that are presenting challenges and opportunities. It notes that post-recession budgets are tight while data and customer expectations are growing. This has resulted in a need for customer intelligence professionals to capture more data sources, integrate data, derive insights, and apply intelligence across organizations. New types of agencies called Customer Engagement Agencies are emerging that focus on customer strategies and experiences rather than just campaigns.
The impact of Business Intelligence in Bank performanceComilla University
The document discusses a study on the impact of business intelligence (BI) systems on bank performance. The study aims to develop an integrated model to determine the key factors influencing BI system adoption in banks and measure the post-adoption effects on bank performance. The study reviews literature on BI systems and their benefits. It proposes using the balanced scorecard approach and customer relationship management as constructs in the model. The study identifies research gaps and questions to empirically assess how BI system adoption affects bank performance through factors like learning/growth, internal processes, and customer performance.
Business Intelligence for Consumer Products: Actionable Insights for Business...FindWhitePapers
While historically consumer packaged goods (CPG) organizations have made significant investments in data collection and integration, much of the data stored in their IT infrastructures has not been analyzed or deployed to further the firms business performance.
This white paper discusses how companies can use customer analytics to gain a better understanding of their customers and improve business outcomes. It recommends combining both structured and unstructured customer data from various sources to build rich customer profiles. This helps companies identify customer needs, improve experiences, increase loyalty and revenue. The paper provides examples of how companies have leveraged customer analytics to reduce costs, increase market share and optimize marketing without increasing spend.
Leverage IBM Business Analytics with PMSquarePM square
This document discusses how business intelligence (BI) solutions can meet the analysis needs of different types of business users. It provides an overview of common business questions around performance, factors influencing it, and necessary actions. The document then maps these questions to BI capabilities for reporting, analytics, trend analysis, modeling and planning that can provide insights. It argues that empowering all users with analysis can help address issues more quickly and make better decisions. An example shows how understanding production shortfalls and their drivers allows modeling scenarios to avoid future shortages.
Measure What Matters: Measurement & ROI for Hyper Island Master ClassThe Difference Engine
This document discusses measurement and ROI for digital experiences. It outlines 4 key things to understand: why you should measure, what you should measure, how you should measure, and how to sell measurement to clients and colleagues. For why, metrics reduce arguments, show what works, strengths, and allow testing. For what, important metrics are acquisition, activation, retention, and referral ("PIRATE" metrics). Value metrics are conversion and engagement. For how, tools like Google Analytics, Facebook, and Twitter can provide insights. The document stresses measuring what matters to the business and customer through meaningful KPIs and experiments.
This document discusses the five worst practices in business intelligence (BI) implementations that can lead to poor results. It identifies these practices as: 1) depending on humans to operationalize insights, 2) expecting self-service BI to address all needs, 3) underestimating the importance of data preparation, 4) using tactical BI tools to support broad BI strategies, and 5) ignoring important data sources. The document provides details on the negative impacts of each practice and serves as a guide to avoiding common mistakes to ensure successful BI.
This document introduces the Market Responsiveness Index (MRI), a tool that measures the customer centricity of a company's culture. The MRI evaluates companies on seven factors that are strongly linked to business performance, including understanding customers, monitoring competitors, and collaborating across departments. Research has shown the MRI can predict a company's financial metrics like growth, profitability, and new product success. Companies can use the MRI to benchmark their culture against other organizations and identify areas for improvement to build a customer-centric "Customer Culture" and achieve sustainable competitive advantages. The tool provides an easy-to-understand report on a company's strengths and weaknesses to guide cultural transformation initiatives.
This document discusses how business intelligence (BI) can help mid-sized organizations improve decision making. It provides examples of signs an organization may need BI, such as disagreements over data or inability to perform in-depth analysis. BI allows organizations to integrate data from various sources to get a complete view. It can be used to track key metrics, identify trends, and ensure regulatory compliance. The document outlines important components and benefits of BI, as well as factors to consider when selecting BI products and vendors, such as ease of use, scalability, and training capabilities.
Customer insights dashboards give companies a visual overview of consumer sentiment data through charts and graphs. This helps companies make better strategic decisions to influence consumer behavior, employee morale, and brand reputation. Some key benefits of a customer insights dashboard include real-time sentiment monitoring, data-backed decision making, insight sharing, and improved data management. Repustate's sentiment analysis dashboard provides powerful insights while keeping data secure and being user-friendly for various business verticals. Popular customer insights dashboard tools include Power BI, Repustate, Dcipher Analytics, Google Data Studio, Monkeylearn Studio, and IBM Watson Explorer.
The document discusses predictive analytics and its applications. It begins by defining predictive analytics as using data patterns to predict future outcomes. It then discusses how various industries like marketing, risk management, and operations are using predictive analytics for applications such as targeting customers, assessing risk, and optimizing processes. The document provides examples of how predictive models are used for response modeling, customer segmentation, loyalty/retention, and assessing customer profitability in marketing. It also discusses using predictive models for predicting defaults in risk applications.
Sentimental Analysis and Opinion Mining on Online Customer ReviewIRJET Journal
The document discusses sentiment analysis and opinion mining of online customer reviews. It aims to develop a system to analyze sentiments expressed in customer reviews. Sentiment analysis involves determining the emotional tone of text and can be used to classify reviews by polarity (positive, negative, neutral). The document also discusses using natural language processing and machine learning techniques like Naive Bayes and SVM for sentiment classification of reviews and extracting product features that reviewers commented on. The goal is to help customers make informed purchase decisions by analyzing large volumes of online reviews and determining overall sentiment towards different products and their attributes.
Customer Experience Management - From indexes to actionNEORIS
Customer Experience Management, From indexes to action
Neoris Practical InSights
Manuel Abat Casas
Neoris Managing Director
It is critical to translate any Customer Experience index related findings into operational and transactional KPIs.
Wonder how some businesses are getting value out of social media? Wonder how to calculate the ROI of social media? This paper will walk you through some of the fundamentals of looking at how to evaluate how social media changes a business and the resulting value it brings to the whole organization. If you want more information, go to www.drnatalienews.com
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Call8328958814 satta matka Kalyan result satta guessing➑➌➋➑➒➎➑➑➊➍
Satta Matka Kalyan Main Mumbai Fastest Results
Satta Matka ❋ Sattamatka ❋ New Mumbai Ratan Satta Matka ❋ Fast Matka ❋ Milan Market ❋ Kalyan Matka Results ❋ Satta Game ❋ Matka Game ❋ Satta Matka ❋ Kalyan Satta Matka ❋ Mumbai Main ❋ Online Matka Results ❋ Satta Matka Tips ❋ Milan Chart ❋ Satta Matka Boss❋ New Star Day ❋ Satta King ❋ Live Satta Matka Results ❋ Satta Matka Company ❋ Indian Matka ❋ Satta Matka 143❋ Kalyan Night Matka..
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
1. NASSCOM’s EMERGE Blog » Consumer Business Intelligence – Content with Context Page 1 of 3
home about emerge blog terms of use profiles
search
Consumer Business Intelligence – Content with
Context November 28, 2007
Recent Posts
Posted by admin in : Indian IT Industry, Emerging Companies, Marketing ,
Consumer Business Intelligence
trackback
Content with Context
Blog it right!
Business Intelligence is still too elitist and growing still too slow. Currently
business intelligence is in corporate arena and it needs to move to consumer. Showcase of 7 companies in Market
How can we change this paradigm? How can Business Intelligence impact Facing Innovation
consumers’ daily lives and decisions like internet search or Web 2.0 is doing? On The Global Platform
How can BI become a utility for decision making with consumer BI applications
SOA – A new paradigm in Business
getting developed?
integration
NASSCOM Product Conclave 2007
All individuals need information to take decision in their daily lives and most
An Overview
of the decisions are taken without analysis of referential data. Currently our
decisions are based on opinions, recommendations, advertisements, surveys Some real interesting presentations
and not actual data which is measured or analyzed. and videos from the SandHill
conferences
We find people claiming No. 1 Restaurant Chain based on customer
To Understand the deep impact of
satisfaction another claiming No. 1 Restaurant Chain in Sales figures another
Michael Cusumano’s presentation ~
recommended by some food guide as No. 1 Restaurant Chain or some
80:20
comments. All above complexities are arising as today data is available in
The EMERGE Newsletter Issue
plain vanilla survey format which is opinion based without data referential
released.
integrity, without intelligence. In corporate companies today we use analytics
Some of my personal favorite
to take decision and all decisions are based only on the outcome of analyse
reading
data.
Here I have mentioned publicly simple usable consumer BI which has content Contributors
with context with consumer BI usage and it can have a great impact in
consumer decision making power. Alok Mittal
Ankur Lal
School / College Admission: Today school and college admissions are taken
Ganesh Natarajan
on ratings given by some magazine, verbal reference, advertisement and not
Gerard J Rego
on the data. BI can help slice and dice the data of all the schools / colleges
Kiruba Shankar
with dimensions which can be number of students, fees, number of teachers,
area, number of outgoing graduates etc. With this information parents, Krishnakumar
students can get real data insight on selection and take intelligent decision. In Naveen Varshneya
BI for consumer all school and college will publish data based on which Navyug Mohnot
consumers will use consumer BI and take decision.
Pradeep Chopra
Raja Choudhury
http://blog.nasscom.in/emerge/2007/11/28/consumer-business-intelligence-%e2%80%93-... 11/28/2007
2. NASSCOM’s EMERGE Blog » Consumer Business Intelligence – Content with Context Page 2 of 3
Rajdeep Sehrawat
Bank Selection: New banks account either business or saving is opened on
S Sadagopan
Banker relation, proximity and various other non facts and figures based data
Sanjeev Aggarwal
factors. BI can help drill down data of all the Banks with variety of dimensions
Suresh Sambandam
which can be in terms of number of branches, services, ratio of business v/s
number of saving accounts, number of ATMs, etc. In BI for consumers all
Categories
banks financial institutions will publish data based on which consumers will
consumer BI and take decision.
Branding (8)
Healthcare and Hospitals: Selection of a hospital for any remedy is done on Emerging Companies (26)
Doctor Relations, proximity and various other factors without reference to Entrepreneurship (25)
factual data. BI can help selection of a health care service provider based on HR (8)
analysis of data, number of doctors, number of beds, success rate of
Indian IT Industry (9)
diagnosis in the past, type of remedies or specialization, health satisfaction
Innovation (26)
ratio etc. In BI for consumers all health care institutions will publish data
Leadership (8)
based on which consumers will use consumer BI and take decision.
Marketing (13)
There will be a paradigm shift by moving from corporate to consumer NASSCOM Activities (13)
business intelligence. In coming years there will be huge value for content
new Category (1)
which has context based on fact and figures. I had heard one time Mr.
Organizational Development
Narayan Murthy quote in an interview that before taking any decision he would
Podcasts (6)
tell the team “I believe in god rest everybody brings data to the table”. I
Software Products Eco-system
conclude with a statement that “Business Intelligence will move from corporate
Usability (1)
to consumer in coming years”.
Post contibuted by Sanjay Mehta from MAIA-Intelligence Archive
Share This
November 2007
October 2007
Comments» September 2007
August 2007
no comments yet - be the first?
Blog Roll
EMERGE Online Newsletter
message Showcase of 100 IT Innovators
India
Featured Emerging Companies.
Exciting Emerging Companies To
Work For.
NASSCOM Mentorship Program
FEEDS FULL COMMENTS
Enter your email address:
name
Subscribe
http://blog.nasscom.in/emerge/2007/11/28/consumer-business-intelligence-%e2%80%93-... 11/28/2007