The document discusses key performance indicators (KPIs) for construction technicians. It provides examples of KPIs that can be used, including lists of KPIs, performance appraisals, job skills, and key result areas. It also lists steps for creating KPIs for construction technicians, common mistakes to avoid, and how to design effective KPIs linked to strategy and goals. Finally, it describes different types of KPIs such as process, input, output, leading, lagging, qualitative and quantitative.