Conrad Olson has experience as a Financial Analyst at Restaurant Technologies, Inc. and in customer service roles at Pearson Vue. He has a Bachelor of Science in Mathematics from North Dakota State University and has passed actuary exams in probability and financial mathematics. He utilizes Excel, Oracle, SAS, SQL, and Google docs/sheets to analyze financial data, set up customers, run reports, automate tasks, and log calls. He works cohesively in teams to ensure deadlines are met accurately while providing excellent customer service.

1. Conrad Olson
55 West 96th
St,Apt 1B
Bloomington,MN 55420
651.274.4889
Olson.Conrad@gmail.com
Education
 Bachelor of Science in Mathematics from North Dakota State University
 Successfully completed the Probability and Financial Mathematics actuary exams
 Classroomexperience with Java, SAS and SQL
Experience
Financial Analyst
Restaurant Technologies, Inc.
October 2014 to Present
Mendota Heights, Minnesota
 Develop and analyze food to oil reports using Excel that display potential profitability to
prospective customers
 Verify that all pricing on oil commodities is accurate using Data Warehouse reports in
combination with complex functions, pivot tables and Vlookups in Excel
 Streamline current processes to increase efficiency and accuracy
 Ensure consistency for all customers within a given parent company
 Utilize Oracle to set up customers, make adjustments to customers, and run reports
 Work cohesively with a team to ensure all month end deadlines are met while still
insuring accuracy
 Program DataLoader macro to complete complex repetitive tasks within Oracle
 Provide monthly detail reports of financials to all departments
 Volunteered for Feed my Starving Children and was on the planning team for the RTI
Giving Garden
Senior Customer Service Representative
Associate Customer Service Representative
Pearson Vue
July 2014 to February 2015
March 2014 to July 2014
West Bloomington, Minnesota
 Promoted to senior agent after 4 months in associate position
 Create reports using Google docs and Excel
 Utilize scripts in google sheets in order to timestamp entries to further automate call
logging system
 Communicate efficiently and clearly with candidates to schedule or reschedule exams
and assist with any questions they may have
 Provide excellent customer service while keeping a low average handle time
 Surpassed 98% quality expectations every month
 Display problem solving abilities by locating and applying information quickly and
effectively