Unresolved conflict in the workplace can result in major costs including wasted time, increased employee turnover, more grievances and lawsuits, higher absenteeism and health costs, potential for workplace violence, poorer decision making, and a toxic work environment. Intergroup conflict arises between two or more groups within an organization and can be caused by diversity, incompatible goals, poor communication, and unequal reward structures. While conflict can potentially have some positive effects like social change, better decision making, and group unity, it typically leads to negative consequences such as mental health issues, decreased productivity, members leaving the organization, violence, distraction from primary goals, and psychological problems. The five steps to resolve conflict are to identify the source, look beyond surface issues to