The document outlines a conflict management case study involving John, a patient accounts manager at Signal Hospital, who faces challenges after hiring an external assistant, Candy, leading to decreased productivity and instances of bullying among staff. It emphasizes the need for a conflict management policy that addresses groupthink, team conflicts, and workplace bullying while highlighting the benefits of conflict. The case study requires the support of at least two peer-reviewed sources and adherence to APA formatting for a comprehensive report.

1. Conflict Management Case Study
Conflict Management case study and answer the questions
associated with the scenario. At least two (2) peer-reviewed
sources other than the textbook must be used to support your
conflict management policy.
Scenario
John accepted his position as the patient accounts manager
seven months ago at Signal Hospital and has been very
successful. John recently was approved to hire an assistant.
Several outstanding patient account representatives in-house
were qualified for the position. However, John decided to
recruit outside of the organization and was successful in hiring
an outstanding candidate. John hired Candy; she was qualified,
independent, and a critical thinker. Candy got along well with
the other employees until a recent staff meeting. John observed
the patient account representatives were no longer offering
productive insights into their department. The patient accounts
production also recently decreased by 20%. John witnessed
groupthink among the department employees, in addition,
observed the staff bullying Candy. John recognized this
behavior and knew bullying in the workplace, increased
turnover, litigation, staff dissatisfaction, and behavior that
could damage the reputation of the organization. Therefore,
John requested some assistance from a consultant.
As a consultant, you offer John a one-page conflict management
policy that includes, but not limited to:
Ways to lessen groupthink in the department.
Strategies for preventing and responding to team conflicts.
Strategies to lessen bullying behavior in the workplace
Offer ways that conflict can be beneficial.
5 pages Including a title and reference page and cite references
where appropriate. APA formatting is required.