This document discusses conflict management and resolution. It defines conflict and explores its sources and consequences. Conflict can be constructive or destructive depending on how it is handled. The document relates conflict to the different stages of a project life cycle and discusses approaches for resolving conflict, including confronting, compromising, accommodating, forcing, and avoiding. Building relationships through communication, trust, empathy and feedback can help manage conflict. The conclusion reiterates that understanding and properly addressing conflict is important for project success.