The document provides an overview of the ChildStory program which aims to improve services and outcomes for children at risk and in care through an improved IT system. Key points: - ChildStory will implement a new ecosystem of technology solutions to support objectives of the Safe Home for Life initiative. - The reference architecture describes the required functions and how they are organized into various components like case management, data management, enterprise services etc. - The solution will include case management systems, content management, mobile and web apps, and capabilities like search, collaboration and identity management. - It will be delivered as a software-as-a-service model using private and public cloud services.

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ChildStory
Reference and Solution Architecture
2 July 2015 – v2

2. Supporting Programs
Collaborate (Client andAgencies)
Child Protection andOutofHome Care
Intake Assessment
Intervention
Placement
LeavingandAftercare
Early
Intervention
Adoption
Supporting Services
Family and Community Services (FACS) provides a range
of services and commissions Non Government agencies
to provide services to vulnerable children and families
• Early Intervention - Early intervention programs
support vulnerable children’s age-appropriate
development before they become involved with the
child protection system. FACS provides and funds
support services for children, young people and their
families;
• Child Protection and Out Of Home Care - providing
statutory investigation, intervention and case
management services to children and their families
where there is risk of significant harm to the child.
Providing out of home care services for children who
are unable to remain living with their families and
working in partnership with non government
agencies to also provide these services
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Business Context

3. • Adoption - providing a range of adoption services in NSW
for parents who wish to consider adoption for their child,
for adult adoptees and their birth parents who wish to
find out about each other and for parents who wish to be
adoptive parents
• Collaboration with NGOs and the government sector –
Working with our non government and other government
partners to fund and provide services in the early
intervention, child protection and out of home care
service areas in a collaborative way that assists children
and young people to have good life outcomes. This can
be through a contracting arrangement as well as working
together to provide discrete services to individual
children and families;
• Supporting Services – services/systems within FACS that
support our frontline workers such as finance, HR and
reporting; and
• Supporting Programs – FACS funded programs that
deliver a range of services for children, families and
communities in NSW related to Early Intervention and
Child Protection.
Supporting Programs
Collaborate (Client andAgencies)
Child Protection andOutofHome Care
Intake Assessment
Intervention
Placement
LeavingandAftercare
Early
Intervention
Adoption
Supporting Services
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Safer Home for Life - ChildStory Program

4. Safer Home for Life - ChildStory Program
The Safe Home for Life (SHFL) initiative has
been established to implement changes and
improvements leading to more services and
better outcomes for more children at risk and
in care.
The SHFL initiative aims at improving the life
of children at risk and in care through
improved services.
The ChildStory program will not just replace
the current core IT systems associated with
Community Services, but will procure and
implement an ecosystem of solutions
technologies to support the Safe Home for
Life (SHFL) Objectives and ChildStory Program
Goals.
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5. ChildStory - Reference Architecture (RA)
The Reference Architecture (RA) is best practice ‘template’ that describes what functions are required to deliver CP
and OOHC services. These functions are described in detail within the Enterprise Solution Architecture (ESA)
document
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ENGAGEMENT CHANNELS (EC)
DATA MANAGEMENT (DM)
FACS (ChildStory) Reference Architecture (Level 2)
PARTNER SERVICES (PS)
ENTERPRISE SERVICES (ES)BUSINESS
INTELLIGENCEMANAGEMENT (BIM)
SECTOR COLLABORATION (SC)
CASE MANAGEMENT SERVICES(CMS)
CORPORATE SERVICES
(CS)
CS4 Asset Management
CS3 Learning and Education
CS1 Human Resources
Management
Case Management Support Services (SS)
CS2 Rostering
CS5 Financial Management
SS1 Client
Management
SC1 Shared Case
Management and Planning
CLIENT AND SERVICE IDENTITY MANAGEMENT (IDM)
IDM1 Client Registry IDM2 Referral Provider /
Services Directory
SC2 Collaboration and
Messaging
CLIENT COLLABORATION (CC)
CC1 Shared Case
Management and Planning
CC2 Collaboration and
Messaging
SS4 Content
Management
SS6 Business Processs,
Workflow Management
and Decision Support
SS8 Enterprise
Search
SS9 Calendar and
Scheduling
SS11 Reporting and
Analytics
SS2 Visualisations SS5 Provider and
Organisation
Management
SS10 Legal /Policy /
Information Security
SS3 Caseload
Management
SS12 Knowledge
Management
CMS1 Early Intervention
Management
CMS2 Intake Management CMS3 Assessment /
Intervention Management
CMS4 Case Management
and Planning
CMS5 Placement
Management
CMS6 Adoption
Management
CMS7 Leaving and
Aftercare Management
EC1 Mobile (Internal – eg
Case Management)
EC2 Mobile (External – eg
Service Provider)
EC3 Mobile (Client – eg
CYP, Family / Carer, Child
Engagement)
EC4 B2B (eg Web
Services / API)
EC5 Email EC6 Web (Internal -
(Internal – eg Case
Management, Worker)
ES7 Web ( (Client – eg
CYP, Family / Carer)
EC9 Fax EC10 Collaboration and
Messaging (eg Voice,
Video, Messgaing)
EC11 PrintEC8 Web (External – eg
Service Provider)
BIM1 Analytics/Reporting
BIM2 Data Warehouse/
Marts
ES1 User
Management
DM2 Master Data
Management
DM1 Data Quality
Management
ES5 Enterprise
Mobility Management
ES2 Mobile / B2B
Gateway
ES6 SMS Gateway
ES3 Integration Bus
ES7 Email Gateway
ES4 End User
Computing
PS1 POLICE
Shared Case Management and
Collaboration, Prevention Reporting and
BI reporting
PS2 HEALTH
Shared Case Management and
Collaboration, Prevention, Reporting and
BI reporting
PS3 EDUCATION
Shared Case Management and
Collaboration, Prevention, Reporting and
BI reporting
PS4 NGO
Shared Case Management and
Collaboration, Reporting, Referral and
Placement Management and BI
PS5 COURTS
Workflow and Document Management,
Notifications and BI reporting
PS7 BIRTH, DEATHS, MARRIAGES
Workflow and Document Management,
Notifications and Adoption Management
PS8 ROADS AND MARITIME SERVICES
Working with Children Check and Data
Quality Service (Address Validation)
PS9 JUVENILE JUSTICE
Reporting and Shared Case Management
PS10 OMBUDSMAN
Document Management and BI Reporting
SS7 Communications
EC12 SMS EC13 Social Media
SS13 Forms and
Configuration
Management
ES8 Fax Gateway ES9 Call Centre ES10 Print Services
PS6 OFFICE OF THE CHILDRENS
GUARDIAN
Accreditation, Carer Registry and Working
with Children Check
CS6 Incident Management
SS14 Contract
Management
SS15 Finance
Management
SS16 Referral
Management
PS12 Housing NSW
Shared Case Information, Alert Watch
List, Referrals
PS11 Ageing, Disability and Home Care
(ADHC)
Shared Case Information, Alert Watch
List, Referrals
ChildStory Reference Architecture (L2)
v0.03 4 June 2015
Legend
Channels
Corporate Services
Case Management and
Support Services
Collaboration & Identity
Management
Business Intelligence,
Data Management and
Enterprise Services
Partner Services

6. ChildStory - Solution Summary
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7. The ChildStory solution bundles include (these are described in detail
within the ESA):
• Case Management
• Case Management solution to support case management
and planning including support services such as placement
management, contract management, reporting and
analytics and financial management;
• Content Management to support the increasing need to
manage a plethora of documents and to manage the
document workflow and to meet the new needs
associated with media capture and exchange;
• Integration Bus to support exchange of information
between Solution Components, and between Solution
Components and partner and FACS corporate systems;
• Client registry to better support identification,
reconciliation and management of client identity
information; and
• User Directory to manage user credentials for users. Users
include internal FACS staff as well as service providers,
NGOs, carers, clients, family and other partner agencies.
• Enterprise Search to bring together disparate sources of
information ranging from Case Management, Content
Management, Archive of legacy data and other Solution
Component data repositories through to Directory information.
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ChildStory - Solution Summary (contd.)

8. The ChildStory solution bundles include:
• Mobile Apps - Case Management, Family/Carer, Child and
Young Person (CYP) and Service Provider Mobile Apps to
support mobility, improved workflow, improved
efficiencies and improved engagement with families and
children.
• Child Engagement Mobile App(s) to support better
engagement and measurement of child outcomes during
structured engagement meetings e.g. interactive
knowledge capture applications.
• Web Apps
• Worker, Family/Carer, CYP and Service Provider
Web Apps to support improved workflow, resource
management and engagement with families and
children.
• Mandatory Reporter Web App providing a guided
reporting experience for mandatory reporters to
ensure that reports are recorded appropriately and
provides a feedback mechanism to prevent
unnecessary re-reporting.
• Geographical Information to support geocoding, geometry
and rendering including route and location mapping and
integration into reporting for location based reporting
analysis.
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ChildStory - Solution Summary (contd.)

9. The ChildStory solution bundles include:
• Collaboration and Messaging to support improved
collaboration and communication between FACS
workers, FACS workers and agencies, and FACS
workers and CYP and families.
• Archive to support the storage of:
• Legacy data to be migrated from existing
systems i.e. data that has been identified
not suitable to be migrated into the new
Solution Components e.g. case
management and content management
components; and
• Archived ChildStory data, with subsequent
search and retrieval for viewing.
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ChildStory - Solution Summary (contd.)

10. ChildStory Solution Architecture (refer to the ESA for more information)
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11. • The ChildStory Solution is to be delivered using a Software-as-
a Service model delivered through:
• Private cloud services that are provided for the use of FACS (may be a
dedicated or shared environment), and are managed by the Vendor
within the NSW Whole of Government Data Centre; and/or
• Public cloud services with a preference for onshore i.e. within Australia
that meet all security requirements, information security requirements,
policy and legislation requirements
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ChildStory Solution