Comverse Managed Services offer communication service providers the opportunity to enhance efficiency, reduce costs, and grow revenues through tailored service models and expert support. Leveraging nearly three decades of experience, the services span across various stages of the product lifecycle, aiming to optimize operational efficiency and customer satisfaction. With a focus on partnership and proven methodologies, Comverse ensures measurable benefits and a commitment to performance through tailored governance and service level agreements.

1. In an Expanding World
of Connected Possibilities,
Partnerships Are Key to
Your Success
Comverse Managed Services help you secure
traditional revenues, monetize new connected
opportunities, increase your efficiency, accelerate
time-to-market of new initiatives – and reduce
cost and risk.

2. Grow in New Directions / Boost Your Bottom Line
The Comverse Managed Services offering, ranging
from Professional Resourcing to Managed Services, and
covering all Comverse solutions, helps you to grow in
new directions.
Do More:
Communication Service Providers (CSPs) benefit from
Comverse’s supreme knowledge and product familiarity,
drawing from nearly three decades of experience and
innumerable installations worldwide.
Faster:
Flexible Managed Services business models, based on
mix/match & correctly-sized services, enable you to fit
the service blend to your exact needs, enabling you to
focus on your core business and competencies to:
Reduce TCO through operational efficiency and
streamlined organization, less risk and leaner organization.
Boost profits from traditional business, offer more
services, enter new domains, and provide a superior
user experience and quality-of-service.
Accelerate realization of business and technological ideas
and needs for rapid time-to-market and time-to-revenue.
For Less:
Comverse Global Services assists you to achieve optimal
operational efficiency and expedite introduction of new
services, while enhancing the Quality of Experience
(QoE) and customer satisfaction.
Much to Offer: The Services We Provide
The Comverse Managed Services offering delivers additional value to Comverse VAS, BSS and Mobile Internet customers at
every stage of the product lifecycle: pre-production, the going-live process, and Post Go-Live.
Comverse services cover the following service domains:
Business Processes Management & Consulting Services
Application Management Services
Operational Services
Infrastructure Management Services
Tailoring Services to Meet Your Exact Business Needs
Optimally tailored to address your actual needs, Comverse’s best-fit approach can include:
System Operations
Focus on your core while Comverse
experts manage,
operate and
optimize the entire system, specific
business process, or services.
Build-Operate-Transfer (BOT)
We bring your new system up to
speed, stabilizing its operation, and
then gradually transfer the knowledge
and responsibility to you.
This usually follows
transformation process.
a
system
Out Tasking
Comverse experts perform ad-hoc
tasks for a limited period of time.
Professional Resourcing
Reinforcing your team with a Comverse
SME (Subject Matter Expert).
The scope and the MS engagement
model are based on analysis of your
needs and goals, determining issues like:
Blend of Services
Required Roles
Service Duration
Division of Responsibilities

3. Proven Methodologies to Enhance Your
Business Results
With the focus on you and with the
conviction that Managed Services is
about partnership, Comverse utilizes
best practices and adopts industry
standards, like eTOM and ITIL.
From preliminary Assessment,
through the Planning, Building
and Operating stages, to
knowledge transfer through
scheduled sessions and onthe-job training, we regard your
business as if it were our own.
We constantly measure, audit and
control activities to verify you get
maximum benefit from the Service
Level we committed to provide, and to
ensure that all performance indicators
remain green.
KPI Driven and SLA Committed Service
Put You in SMART Control
Comverse MS enables you to increase
your knowledge and control of the
system and its performance. Together
we determine how you measure
our service. The Key Performance
Indicators (KPIs) we set jointly to
support your business goals are
consistently SMART:
Specific
Measurable
Achievable
Realistic
Time-driven

4. Service and
Governance Model
The governance model is set to
ensure a constant flow of information
between the companies at all levels.
The Comverse MS model reflects the
agreed service scope. Key support
elements include:
Managed Services Project Group
Comverse group of experts (may
include onsite and offshore members)
that is allocated to you and are familiar
with your project inside out.
Maximizing Your Benefits
Comverse Services provide Comverse
customers with field-proven benefits:
Enhance Quality of Experience
For end users.
Boost Business Growth
Through improved TTM & agility.
Our superior product knowledge and
modular suite of services sized and
scoped according to your business
needs allow you allocate staff to other
important tasks and focus on your core.
Reduce TCO & Risk
Through excellent service operations
and predictable cost and service level.
Comverse Centers of Excellence
(CCoE)
The Project Group is backed up by the
CCoEs, each specializing in a specific
domain.
As needed, the Project Group gets
assistance, remotely or via a dispatched “swat team”, from a Productoriented CCoE (Comverse ONE, Kenan,
Messaging, Voice…) or from a functionaloriented CCoE (QA, System Care…).
Why Comverse: Our Vision
Our managed services vision is at
your service to put your business in a
better place.
We draw from nearly 30 years of
leadership experience in providing
services to Communication Service
Providers, boosting the business
success of more than 450 customers
with unparalleled product and market
knowledge.
Our active managed services
engagements worldwide cover all
domains, services and engagement
models.
Copyright ©2012 Comverse, Inc. All Rights Reserved. Comverse, its logo, the spark design, Kenan and Netcentrex are registered trademarks of Comverse Technology, Inc., or its
subsidiaries, in the United States and may be registered in other countries. Other denoted product names of Comverse or other companies may be trademarks or registered trademarks
of Comverse, Inc. or its subsidiaries, or their respective owners.
The materials presented here are summary in nature,
For more information on our products and services, visit
200 Quannapowitt Parkway Wakefield, MA 01880 USA
subject to change and intended for general information
our website at: www.comverse.com or contact your
Tel:+1.781.246 9000 Fax:+1.781.224.8143
only. BR 2012 0449
Comverse Service Representative