2. The Department of Administrative Reforms
and Public Grievance- Chief Co-ordinating
Agency for redress of grievances
Internal Grievance Redress Machinery within
each Ministry/Department
External Grievance Redress Machinery in the
DARPG
3. Director of Public Grievances-Officer of the
rank of Joint Secretary.
Duties/Powers
Grievance Officers at Field Level
Reporting Mechanism
4.
5.
6. The Public Wing in Rashtrapati Bhawan
Secretariat.
The Public Wing in the Prime Minister’s
Office
The Directorate of Public Grievances in
Cabinet Secretariat. (DPG)
The Department of Pensions and
Pensioners’ Welfare.(DP&PW)
