The document provides an analysis of Dunkin' Donuts within the coffee industry using Porter's Five Forces model. It discusses the competitiveness of the market, highlighting factors such as the bargaining power of buyers and suppliers, threats from new entrants and substitutes, and rivalry among existing players. Key opportunities for Dunkin' include improving product quality, enhancing customer relations, and creating differentiation to maintain competitiveness against major rivals like Starbucks.

1. USING PORTER’S FIVE FORCES MODEL TO
ANALYZE THE COMPETITIVENESS OF THE COFFEE
INDUSTRY FOR DUNKIN’ DONUTS
NAME: MONA ALQAHTANI
INSTRUCTOR: DR. DESSA DAVID

2. OUTLINE
• INTRODUCTION TO DUNKIN’ DONUTS
• INDUSTRY OVERVIEW AND PERFORMANCE
• INFLUENCING FACTORS
• KEY PLAYERS
• PORTER’S COMPETITIVE ANALYSIS
• ANALYSIS SUMMARY
• PRESENTATION ANALYSIS
• RECOMMENDATIONS
• REFERENCES

3. INTRODUCTION TO DUNKIN’ DONUTS
• Established in 1946
• William Rosenberg started catering services with name of “Industrial Luncheon Services”
• Started business of Coffee and snacks
• Change name to “Open kettle” and started coffee and snacks business
• Leading baked goods and coffee chain
• Today more than 10,000 stores with name of “Dunkin’ Donuts” all over the world
• Competitor of Starbucks
• Acquired its primary competitor “Mr. Donut” in 1990

4. INDUSTRY OVERVIEW
• Dunkin’ Donuts beats the analysts’ earning and revenue estimates
• Starbucks beat the earnings estimates in 1Q14 by two cents (2.7%)
• Core market of Coffee industry is penetrated in well way
• It has roughly 9,000 people per store
• Some areas in U.S.A needs franchises
• More than 31 Billion U.S Dollars revenue forecasted in U.S.A
• This industry has growth opportunities in non-traditional market places
• Like train stations, casinos and universities

5. INDUSTRY PERFORMANCE

6. INFLUENCING FACTORS
• Increased cost
• Increases in cost of high quality Arabica coffee beans
• Weather
• Variations of weather in coffee producing countries like Vietnam and India
• Economic and social conditions
• Socio economic conditions of countries
• Currency fluctuations
• The sudden increase or decrease between rates of currencies
• Trade regulations
• Every country has its own trade regulations which influence the growth of market

7. KEY PLAYERS

8. REVENUE COMPARISONS
Company name Starbucks Dunkin’ Donuts Costa Coffee MacDonald's
Revenue in 2014 $9272 Million $748.7 Million $2.2Billion $1.09 Billion

9. PORTER’S FIVE FORCES MODEL

10. WHY PORTER’S MODEL
• Looks at five specific forces to estimate business profitability
• Provide framework for understanding and influence of competition
• Help to understand where power lies in business
• Help to make strategy

11. BARGAINING POWER OF BUYERS
• Relatively low level of threat from buyers
• Large number of customers in coffee industry with small purchases
• Low switching costs
• Not a significant cost for buyers to switch from one shop to other
• Buyers got more power
• Buyers can switch of make coffee at home which gives them more power

12. OPPORTUNITIES
• Focus on quality of coffee and snacks
• Less delivery time
• Use of creativity
• Less costs

13. BARGAINING POWER OF SUPPLIERS
• Very low threat related to bargaining power of suppliers
• Inputs for industry are standard
• Easy to switch between suppliers
• Raw material for coffee industry is not much differentiated

14. OPPORTUNITIES
• Continued collaboration with suppliers
• Sigh loyal contracts
• Focus on quality of product

15. THREAT FROM NEW ENTRANTS
• Relatively low threat
• According to chart in U.S threat of new entrants in coffee business is low
• Reasons for low threat
• Existing firms has advantage in terms of cost and quality
• Well established industry
• They understand how to cut cost
• Existing companies have large market share

16. OPPORTUNITIES
• Acquire smaller competitor
• Focus on customer satisfaction
• Creativity to attract customers to coffee shop

17. THREAT FROM SUBSTITUTES
• Very high threat of substitutes
• Has very high threat from substitutes in U.S
• Many substitutes according to coffee buyers
• Tea, chocolate and energy drinks
• Coffee can be brew
• People can brew coffee which is same as shop bought coffee

18. OPPORTUNITIES
• Excellence in terms of service
• Customer satisfaction
• First movers
• Ready to adopt new flavors and tastes
• Best prices

19. RIVALRY AMONG EXISTING PLAYERS
• High rivalry
• Chart shows how high the rivalry is among competitors
• Reason for high rivalry
• Slow pace of industry growth
• Mature market
• Switching is easy for customers
• Products are not very complex
• Industry does not have over capacity

20. OPPORTUNITIES
• Leader of industry
• Make first move and create trends in coffee business like Starbucks
• Best customers relations
• Customer satisfaction
• Customer loyalty programs
• Develop cost advantage

21. ANALYSIS SUMMARY
Threat Category Opportunity Recommendation
Bargaining power of
buyers
Low Improved quality and
strong relations
Product and service
excellence
Bargaining power of
suppliers
Low Low diversity and
contracts with
suppliers
Supplier diversity
Threat of new
entrants
Low Acquisition of new
entrants and
creativity
Excellence in
customer relation
Threat from
substitutes
High Increase quality and
use advertisement
Use differentiation
strategy
Rivalry among
existing players
High Improve customer
service and cost
Decrease cost to
compete with players

22. PRESENTATION ANALYSIS
• Coffee industry is very competitive
• Rivalry among existing players need to control
• Coffee industry is now mature
• Have big names with huge market shares like Starbucks and Dunkin’ donuts
• Need to create customer satisfaction
• Creativity can attract more customers
• Quality of service needed

23. REFERENCES
• HTTP://SITES.CDNIS.EDU.HK/STUDENTS/022210/2014/08/26/INTRODUCTION-TO-DUNKIN-
DONUTS/
• HTTP://MARKETREALIST.COM/2014/02/COFFEE-INDUSTRY-BRIEF-OVERVIEW/
• HTTP://WWW.STATISTA.COM/TOPICS/1670/COFFEEHOUSE-CHAIN-MARKET/
• HTTP://WWW.WIKINVEST.COM/STOCK/COFFEE_HOLDING_(JVA)/RISK_FACTORS_RELATED_COFF
EE_INDUSTRY
• HTTP://SPIDERBOOK.COM/STARBUCKS-COMPETITORS.HTML
• HTTP://WWW.ABOUTMCDONALDS.COM/CONTENT/DAM/ABOUTMCDONALDS/INVESTORS/MC
DONALD'S%202014%20ANNUAL%20REPORT.PDF
• HTTP://INVESTOR.DUNKINBRANDS.COM/RELEASEDETAIL.CFM?RELEASEID=894871
• HTTPS://WWW.MINDTOOLS.COM/PAGES/ARTICLE/NEWTMC_08.HTM