Competency model.pptx
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A competency model identifies the competencies necessary for each job as well as the underlying knowledge, skills, behaviors, and personality characteristics. The company prefers using in-house trainers for short, low-cost training sessions during less busy hours to develop competencies. Interviews found employees lack communication skills, relationship building, and openness. The competency model includes effective communication, relationship building, dynamic operations, continuous learning, partnering with others, and focus on the customer. The model will be validated by reviewing results from a pilot training batch.
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- 2. Competency and competency model ● Competency is an area of personal capability that enables employees to successfully perform their jobs by achieving outcomes or accomplishing tasks. ● A competency model identifies the competencies necessary for each job as well as the knowledge, skills, behavior and personality characteristics underlying each competency.
- 4. Business and Strategy Analysis ● The company is not willing to spend much in training the employees. Thus indulging in-house trainers for the competency development is preferred. ● The training has to be of short duration and should utilize the lesser busy hours of the employees in order to reduce the opportunity costs.
- 5. Jobs, Positions and Job families ● Human Resource managers ● Public Relationship managers ● Business Development Executives ● Sales Associates ● Front-end staff
- 6. Interviews and focus groups ● The employees of the organization were found to have weak communication skills ● They also lack relationship building ● An attitude of openness and listening skills need to be developed ● Most of them have a hard time keeping up with the client in conveying them the messages or asking them for information.
- 7. Competencies and competency model The following list of competencies are to be included in the training sessions of the employees ● Effective communication ● Relationship building ● Dynamic operations ● Continuous Learning ● Partnering with others ● Focus on the customer
- 8. Validation and reviewing the model This can be done by consulting all the stakeholders involved in the process and taking their views on it. To evaluate the efficiency of the competency model, a pilot batch will be trained and the results will be reviewed.