Ethiopia and Kenya are among the largest states in the horn of Africa in terms of both population and area. This study tries to compare the banking products between Commercial Bank of Ethiopia and some selected Kenyan commercial banks in general and specifically the Moyale area. The study has a main objective of identifing product gaps of CBE to become world class commercial bank by comparison with some Kenyan commercial banks. Specifically, the project identify bank products of some selected Kenyan commercial banks, identify CBE’s products, point out lessons learned from the Kenyan commercial banks and suggest possible products to CBE. The main focus of the study is comparing banking products of CBE and selected Kenyan commercial banks not other strategic or budgeting issues of banking activities. The information and data required for the study collected by employing field observation and secondary written documents. Both quantitative and qualitative data is gathered for the study using the above methods. The main findings of the study is the there are a differentiated products offered by the selected Kenyan commercial banks and CBE also has a unique banking products. Kenyan commercial banks have all the required features in one format that is used for deposit, withdrawal and account to account transfer and they avail indoor camera in every branch for opening saving and current account. Personal Current Account and check plus account, Ufansi Binafsi account / SME account/, Busara savings account /savings for special occasion account/, FCB Labbeyk Account / savings for Hajj/, KCB students plus /FCB Students/ Account, KCB easy pay loan /Equity Bank Flexi-Salo/, Equity Bank Equiloan /FCB check off facility/, Salary Advance, KCB Grace loan / FCB Lulu Advantage/, KCB SME Loan /FCB SME Finance/ Equity Bank SME Loan, KCB Masomo Loan / Elimika Na FCB/, School Tuition Account, FCB Boresha Mifugo and other identified product types must be introduced in the product line of CBE.
This study is not the final and ultimate, there are issues to be investigated in the banking sectors of the two countries and also there are other neighbors’ banking products to be investigated.
The document provides an overview of the Indian banking industry and an analysis of ICICI Bank. It discusses the structure and segmentation of the Indian banking sector, as well as growth drivers and regulations. For ICICI Bank, the summary discusses the company's business segments, history, financial performance across segments from 2006-2010, and strategies for retail and SME banking. ICICI Bank is focusing on stabilizing underperforming segments and harnessing potential in current segments like SME lending and rural banking.
The document provides information about Dhanlaxmi Bank, a private sector bank based in Kerala, India. It discusses the bank's history, branches, achievements, products, competitors and SWOT analysis. Some key points include:
- Dhanlaxmi Bank was established in 1927 in Thrissur, Kerala and currently has 275 branches across 14 states in India.
- As of 2011, it had total business of Rs. 21,595 crores with deposits of Rs. 12,530 crores and advances of Rs. 9,065 crores.
- The bank focuses on personalized customer service and has earned trust through its 84 years of operations.
- A SWOT analysis finds strengths
In this presentation we will talk about the process of “Marketing in Banking Sector” and its effect on the sector as a whole and services of individual Organization.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
Mobile banking allows customers to perform financial transactions through a mobile device application connected to their bank accounts. It provides services like balance checks, funds transfers, bill payments, and transaction alerts. Banks promote mobile banking to improve customer service and satisfaction while reducing operating costs. From the customer perspective, mobile banking offers convenience of accessing bank accounts anytime, anywhere. Security measures include encrypting transmissions, user IDs, PINs, and OTPs. While services vary between banks, most major banks in India offer basic mobile banking services for free or low fees.
This document analyzes the scope and growth of payment banks in India following demonetization in 2016. It discusses how payment banks can accept small deposits and facilitate money transfers, bill payments, and fund remittances. Data on transaction volumes from two payment banks shows exponential growth. Allowing payment banks to issue debit cards, offer internet banking, and set up more branches and ATMs could help them penetrate unbanked rural areas. If deposit limits increase over time, payment banks may replace some roles of commercial banks and deepen financial inclusion across India.
Abhinav singh axis bank summer internship customer service department at axis...Priyansh Kesarwani
Customer Service Department at Axis Bank and Digital Journey of Axis Bank
2. GOALS AND OBJECTIVES OF INTERNSHIP
While joining Axis Bank, I wanted to learn as much as possible. I knew that an internship is an opportunity to learn which helps us put the theories we learnt in the books into practice. It will help us build our career. It is the period when we will be able to groom ourselves and become ready to join the real world. During the internship period, I had planned to achieve the following goals:
• To learn about the overall function of different departments of Axis Bank (ABL) namely Customer Service Department (CSD), Credit Department and Operations in brief.
• To learn as much as possible from the members of the bank through good and friendly relationship.
• To learn about different products of the bank.
• To increase communication skills and interpersonal skills by communicating with the customers in the CSD.
• To increase the marketing skills by going for marketing with the seniors and selling the products.
• To increase the PR by knowing different people.
• To conduct a customer satisfaction survey related to the customers’ satisfaction in terms of different departments to which the customers are directly interacting.
• To find out what the customers’ attitude towards the service provided by the bank.
• To use the theoretical knowledge from the coursework to conduct survey and analyze the result.
• To learn more about what happens in the banking sector and compare it to the theoretical knowledge obtained in the lectures.
Know Your Customer (KYC) refers to banks obtaining identifying information from customers to prevent money laundering and financing of terrorism. The key aspects of KYC include:
1) Setting up a compliance unit to monitor accounts and transactions on an ongoing basis and update customer information regularly.
2) Obtaining proper identification and information about customers' employment/business when opening accounts or making significant changes.
3) Monitoring transactions to identify any that are unusually large or inconsistent with the customer's history.
Retail Banking India 2015 - Now and PredictionsMayur Nanotkar
The document highlights
- the Retail Banking Industry in India using the stats
- future predictions for the retail banks in India in terms of Technological advancement and Customer Engagement
- Top 10 Predictions from the World of Retail Banking.
The document provides an overview of the Indian banking industry and an analysis of ICICI Bank. It discusses the structure and segmentation of the Indian banking sector, as well as growth drivers and regulations. For ICICI Bank, the summary discusses the company's business segments, history, financial performance across segments from 2006-2010, and strategies for retail and SME banking. ICICI Bank is focusing on stabilizing underperforming segments and harnessing potential in current segments like SME lending and rural banking.
The document provides information about Dhanlaxmi Bank, a private sector bank based in Kerala, India. It discusses the bank's history, branches, achievements, products, competitors and SWOT analysis. Some key points include:
- Dhanlaxmi Bank was established in 1927 in Thrissur, Kerala and currently has 275 branches across 14 states in India.
- As of 2011, it had total business of Rs. 21,595 crores with deposits of Rs. 12,530 crores and advances of Rs. 9,065 crores.
- The bank focuses on personalized customer service and has earned trust through its 84 years of operations.
- A SWOT analysis finds strengths
In this presentation we will talk about the process of “Marketing in Banking Sector” and its effect on the sector as a whole and services of individual Organization.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
Mobile banking allows customers to perform financial transactions through a mobile device application connected to their bank accounts. It provides services like balance checks, funds transfers, bill payments, and transaction alerts. Banks promote mobile banking to improve customer service and satisfaction while reducing operating costs. From the customer perspective, mobile banking offers convenience of accessing bank accounts anytime, anywhere. Security measures include encrypting transmissions, user IDs, PINs, and OTPs. While services vary between banks, most major banks in India offer basic mobile banking services for free or low fees.
This document analyzes the scope and growth of payment banks in India following demonetization in 2016. It discusses how payment banks can accept small deposits and facilitate money transfers, bill payments, and fund remittances. Data on transaction volumes from two payment banks shows exponential growth. Allowing payment banks to issue debit cards, offer internet banking, and set up more branches and ATMs could help them penetrate unbanked rural areas. If deposit limits increase over time, payment banks may replace some roles of commercial banks and deepen financial inclusion across India.
Abhinav singh axis bank summer internship customer service department at axis...Priyansh Kesarwani
Customer Service Department at Axis Bank and Digital Journey of Axis Bank
2. GOALS AND OBJECTIVES OF INTERNSHIP
While joining Axis Bank, I wanted to learn as much as possible. I knew that an internship is an opportunity to learn which helps us put the theories we learnt in the books into practice. It will help us build our career. It is the period when we will be able to groom ourselves and become ready to join the real world. During the internship period, I had planned to achieve the following goals:
• To learn about the overall function of different departments of Axis Bank (ABL) namely Customer Service Department (CSD), Credit Department and Operations in brief.
• To learn as much as possible from the members of the bank through good and friendly relationship.
• To learn about different products of the bank.
• To increase communication skills and interpersonal skills by communicating with the customers in the CSD.
• To increase the marketing skills by going for marketing with the seniors and selling the products.
• To increase the PR by knowing different people.
• To conduct a customer satisfaction survey related to the customers’ satisfaction in terms of different departments to which the customers are directly interacting.
• To find out what the customers’ attitude towards the service provided by the bank.
• To use the theoretical knowledge from the coursework to conduct survey and analyze the result.
• To learn more about what happens in the banking sector and compare it to the theoretical knowledge obtained in the lectures.
Know Your Customer (KYC) refers to banks obtaining identifying information from customers to prevent money laundering and financing of terrorism. The key aspects of KYC include:
1) Setting up a compliance unit to monitor accounts and transactions on an ongoing basis and update customer information regularly.
2) Obtaining proper identification and information about customers' employment/business when opening accounts or making significant changes.
3) Monitoring transactions to identify any that are unusually large or inconsistent with the customer's history.
Retail Banking India 2015 - Now and PredictionsMayur Nanotkar
The document highlights
- the Retail Banking Industry in India using the stats
- future predictions for the retail banks in India in terms of Technological advancement and Customer Engagement
- Top 10 Predictions from the World of Retail Banking.
The Indian post payment was setuped in 30 Jan 2016
Headquarter is situated in new Delhi
There was a plan to setup around 650 post payments bank branches
This document provides an overview of the banking sector in India. It discusses the history and growth of the sector. As of 2010, total assets of scheduled commercial banks reached Rs. 40.9 trillion. Credit growth was 1.2% in 2012 while deposits grew 3.7%. The document also outlines opportunities in areas like mortgages, wealth management, and infrastructure financing. It notes key challenges such as Basel 3 norms, competition, and non-performing assets. Major players in the sector are listed and trends discussed, including a focus on secured retail lending.
The document discusses Bangladesh Bank's regulations on risk-based capital adequacy (RBCA) for banks according to Basel III standards. It covers key aspects of the three pillars of Basel III including capital requirements, supervision/risk management, and market discipline/disclosures. The presentation provides details on capital ratios and buffers to be met under Basel III as well as guidelines for loan classification, provisioning, rescheduling, and down payments for restructuring. It emphasizes the importance of correct classification, adequate provisioning, and robust internal controls in ensuring banking stability and soundness.
The document discusses electronic banking and provides information on its introduction, history, types, uses, advantages, disadvantages and security issues. It describes how electronic banking allows online banking transactions instead of visiting a physical bank. The history of electronic banking is traced from its start in New York in 1981 and India in 1997 by ICICI bank. The main types are internet banking, SMS banking, ATMs, telephone banking, debit/credit cards, and e-checks. Key functions include funds transfer, bill payments, investments, applications and viewing accounts. The main advantages are convenience, lower costs and security risks. Common security issues involve spoofing, eavesdropping and data alteration that can be addressed by using encryption and authentication.
Axis Bank is an Indian banking and financial services company headquartered in Mumbai, India. It was established in 1994 and was originally promoted as a joint venture between Unit Trust of India, Life Insurance Corporation of India and other insurance companies. Over time, UTI's stake was acquired by Axis Bank. Today, Axis Bank offers various banking products and services including loans, credit cards, mobile banking, internet banking, and more to individual and corporate customers. It has taken various initiatives towards green banking such as encouraging e-statements and planting trees.
Cheque Truncation System (CTS)
Cheque Truncation System: Cheque Truncation System (CTS), in India, is a project of the Reserve Bank of India (RBI), commenced in 2010, for faster clearing of cheques.
Infrastructure Required- Point of Truncation:
Image
Cheque scanner
Hardware
Software
Network
WORKING OF CTS:In the earlier system, customer presented the cheque to the bank which sent the cheque to the clearing house, after which money would be credited to your account.
It usually takes 3-4 days for the physical transfer of cheques and amount to transfer.
CTS clears cheques electronically.
Physical transfer of cheques between banks has ended.
• Now it on average takes 1 day to clear and transfer the amount.
Process of CTS:The cheque is captured by the presenting bank (collecting bank) through a ‘Capture System’
An encrypted format to the ‘Clearing House’, from where it will be sent to the paying bank
A clearing House Interface, which is sort of a gateway.
Presentation Clearing’, which involves the process of data reading.
The payment is processed
Benefits of CTS:Benefits to customer:
No fear of loss of cheque in transit
Faster credit of funds to customer’s account
More secure
Lesser chances of fraud
Multi-city cheques could be cleared on the same day
Benefits of CTS:Benefits to Banks:
Reduction in cost of transit and errors to manual work
Verification will also be faster
Shorter clearing cycle
Operational efficiency
Reduction risks involving paper sharing
Thank you
The document discusses the evolution of digital banking driven by the Internet of Everything (IoE). It outlines the progression from early dial-up e-banking experiences and multichannel integration to modern digital banks that leverage full-function smartphone apps, big data analytics, 360-degree customer views, and omnichannel experiences personalized for individual customers through intercloud technologies and both structured and unstructured data.
Payments and transaction processing systems - Global and Indian OverviewAkshay Kaul
This document provides an overview of global and Indian payment and transaction processing systems. It discusses the global regulatory framework established by the Bank for International Settlements and the regulatory framework in India established by the Reserve Bank of India. It describes how banks transact with each other using real-time gross settlement systems like RTGS and net settlement systems like NEFT. It also outlines how customers transact through conventional and electronic modes like mobile banking. Specialized companies operating in various areas of the industry are discussed as well as the market share and critical success factors of different payment modes. Risks to payment systems are also addressed.
India Post Payment Bank will revolutionize banking in India according to RBI Governor Raghuram Rajan. The application process for payment bank licenses involves submitting applications to RBI by January 16, 2015 which will then be evaluated by an external advisory committee who will make recommendations to RBI. Payment banks will work by opening accounts based on mobile numbers and allowing transactions and remittances via mobile apps, IVR, USSD or at authorized payment bank agents. Current challenges for payment banks include India's preference for cash, providing low-cost domestic remittances, and partnerships for credit issuance.
Digitalization of banking refers to conducting its existing operations and developing new functions connecting to Banking through Digital Mediums. The presentation has attempted to explore the Digitalization process in Banking industry that took place from the date of independence to till 2018. The presentation invites any constructive criticism or remarks for future improvement.
Cheque Truncation System (CTS) allows for the electronic clearing of cheques by capturing images instead of physically transferring cheques. This speeds up the clearing process from 3-4 days to on average 1 day. Under CTS, when a cheque is deposited, the presenting bank truncates or removes the physical cheque and captures an image. The image is sent electronically to the clearing house which forwards it to the paying bank. This eliminates the need for physical movement of cheques between banks. CTS provides benefits like faster clearing, reduced costs, and improved customer service for banks and their customers.
Axis Bank is one of India's largest private sector banks established in 1994. It has over 1,900 branches across India and overseas in Singapore, Hong Kong, Shanghai, and Dubai. Axis Bank offers a wide range of banking products including consumer banking, corporate banking, investment banking, wealth management, and insurance. It has over 40,000 employees and total assets of over $54 billion as of 2012. Axis Bank aims to provide best-in-class and technology enabled banking services to both retail and corporate customers.
The document provides details about Axis Bank - one of India's largest private sector banks. Some key points:
- Axis Bank was established in 1994 as UTI Bank and later renamed Axis Bank. It is headquartered in Mumbai.
- The bank provides both retail and corporate banking services through branches and ATMs across India and international locations.
- Axis Bank has positioned itself as a customer-centric and service-oriented bank focusing on product innovation to meet diverse customer needs.
- The bank has received several awards recognizing its performance as one of the best private sector banks in India.
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI's liberalization of the Indian Banking Industry in 1994.
The presentation analysing Business Strategy, Porter's Five Force Model analysis, SWOT analysis of HDFC.
This document provides an overview of innovations in retail banking. It discusses the differences between core banking and retail banking. It also outlines some of the key services offered in retail banks like ATMs, internet banking, mobile banking, and more. The document uses ICICI Bank in India as a case study to illustrate retail banking concepts. It provides details on ICICI Bank's history and an overview of its marketing mix including products, price, place, promotion, processes, physical evidence, and people.
KYC (Know Your Customer) procedures require banks to verify customer identities and monitor transactions to combat money laundering and terrorist financing. RBI (Reserve Bank of India) mandates that banks follow KYC guidelines under the Banking Regulation Act of 1949. Banks must have customer identification and verification procedures in place when opening accounts or conducting high-value transactions to comply with KYC regulations. Failure to properly implement KYC norms can result in penalties imposed by RBI as some banks were fined for opening accounts without proper verification that enabled fraudsters to steal money from customer accounts.
Pan Asia Banking Corporation PLC is a public limited company incorporated in Sri Lanka in 1995. It operates as a licensed commercial bank listed on the Colombo Stock Exchange. The bank's vision is to become the most customer preferred commercial bank in Sri Lanka by providing professional, personalized, secure, and quality banking services using modern technology and innovative products. It offers services such as personal and business accounts, credit cards, deposits, investments, loans, and remittances. The bank aims to focus on differentiation and target specific customer segments to meet their needs through specialized products and services. It plans to improve technology over time through initiatives like enhanced online banking, mobile banking, and chip-based cards.
This document provides an overview of IFIC Bank Limited, a commercial bank in Bangladesh. It discusses the bank's history, objectives, departments, products/services, and financial performance. Some key points:
- IFIC Bank was established in 1976 and converted to a commercial bank in 1983. It has 99 branches within Bangladesh and joint ventures abroad.
- The bank aims to earn profits by providing banking services like deposits, loans, remittances, and trade financing to support economic growth.
- Major departments include retail banking, corporate banking, treasury, operations, IT, and credit. The bank offers services like deposits, loans, trade financing, and remittances.
- In 2010,
The Indian post payment was setuped in 30 Jan 2016
Headquarter is situated in new Delhi
There was a plan to setup around 650 post payments bank branches
This document provides an overview of the banking sector in India. It discusses the history and growth of the sector. As of 2010, total assets of scheduled commercial banks reached Rs. 40.9 trillion. Credit growth was 1.2% in 2012 while deposits grew 3.7%. The document also outlines opportunities in areas like mortgages, wealth management, and infrastructure financing. It notes key challenges such as Basel 3 norms, competition, and non-performing assets. Major players in the sector are listed and trends discussed, including a focus on secured retail lending.
The document discusses Bangladesh Bank's regulations on risk-based capital adequacy (RBCA) for banks according to Basel III standards. It covers key aspects of the three pillars of Basel III including capital requirements, supervision/risk management, and market discipline/disclosures. The presentation provides details on capital ratios and buffers to be met under Basel III as well as guidelines for loan classification, provisioning, rescheduling, and down payments for restructuring. It emphasizes the importance of correct classification, adequate provisioning, and robust internal controls in ensuring banking stability and soundness.
The document discusses electronic banking and provides information on its introduction, history, types, uses, advantages, disadvantages and security issues. It describes how electronic banking allows online banking transactions instead of visiting a physical bank. The history of electronic banking is traced from its start in New York in 1981 and India in 1997 by ICICI bank. The main types are internet banking, SMS banking, ATMs, telephone banking, debit/credit cards, and e-checks. Key functions include funds transfer, bill payments, investments, applications and viewing accounts. The main advantages are convenience, lower costs and security risks. Common security issues involve spoofing, eavesdropping and data alteration that can be addressed by using encryption and authentication.
Axis Bank is an Indian banking and financial services company headquartered in Mumbai, India. It was established in 1994 and was originally promoted as a joint venture between Unit Trust of India, Life Insurance Corporation of India and other insurance companies. Over time, UTI's stake was acquired by Axis Bank. Today, Axis Bank offers various banking products and services including loans, credit cards, mobile banking, internet banking, and more to individual and corporate customers. It has taken various initiatives towards green banking such as encouraging e-statements and planting trees.
Cheque Truncation System (CTS)
Cheque Truncation System: Cheque Truncation System (CTS), in India, is a project of the Reserve Bank of India (RBI), commenced in 2010, for faster clearing of cheques.
Infrastructure Required- Point of Truncation:
Image
Cheque scanner
Hardware
Software
Network
WORKING OF CTS:In the earlier system, customer presented the cheque to the bank which sent the cheque to the clearing house, after which money would be credited to your account.
It usually takes 3-4 days for the physical transfer of cheques and amount to transfer.
CTS clears cheques electronically.
Physical transfer of cheques between banks has ended.
• Now it on average takes 1 day to clear and transfer the amount.
Process of CTS:The cheque is captured by the presenting bank (collecting bank) through a ‘Capture System’
An encrypted format to the ‘Clearing House’, from where it will be sent to the paying bank
A clearing House Interface, which is sort of a gateway.
Presentation Clearing’, which involves the process of data reading.
The payment is processed
Benefits of CTS:Benefits to customer:
No fear of loss of cheque in transit
Faster credit of funds to customer’s account
More secure
Lesser chances of fraud
Multi-city cheques could be cleared on the same day
Benefits of CTS:Benefits to Banks:
Reduction in cost of transit and errors to manual work
Verification will also be faster
Shorter clearing cycle
Operational efficiency
Reduction risks involving paper sharing
Thank you
The document discusses the evolution of digital banking driven by the Internet of Everything (IoE). It outlines the progression from early dial-up e-banking experiences and multichannel integration to modern digital banks that leverage full-function smartphone apps, big data analytics, 360-degree customer views, and omnichannel experiences personalized for individual customers through intercloud technologies and both structured and unstructured data.
Payments and transaction processing systems - Global and Indian OverviewAkshay Kaul
This document provides an overview of global and Indian payment and transaction processing systems. It discusses the global regulatory framework established by the Bank for International Settlements and the regulatory framework in India established by the Reserve Bank of India. It describes how banks transact with each other using real-time gross settlement systems like RTGS and net settlement systems like NEFT. It also outlines how customers transact through conventional and electronic modes like mobile banking. Specialized companies operating in various areas of the industry are discussed as well as the market share and critical success factors of different payment modes. Risks to payment systems are also addressed.
India Post Payment Bank will revolutionize banking in India according to RBI Governor Raghuram Rajan. The application process for payment bank licenses involves submitting applications to RBI by January 16, 2015 which will then be evaluated by an external advisory committee who will make recommendations to RBI. Payment banks will work by opening accounts based on mobile numbers and allowing transactions and remittances via mobile apps, IVR, USSD or at authorized payment bank agents. Current challenges for payment banks include India's preference for cash, providing low-cost domestic remittances, and partnerships for credit issuance.
Digitalization of banking refers to conducting its existing operations and developing new functions connecting to Banking through Digital Mediums. The presentation has attempted to explore the Digitalization process in Banking industry that took place from the date of independence to till 2018. The presentation invites any constructive criticism or remarks for future improvement.
Cheque Truncation System (CTS) allows for the electronic clearing of cheques by capturing images instead of physically transferring cheques. This speeds up the clearing process from 3-4 days to on average 1 day. Under CTS, when a cheque is deposited, the presenting bank truncates or removes the physical cheque and captures an image. The image is sent electronically to the clearing house which forwards it to the paying bank. This eliminates the need for physical movement of cheques between banks. CTS provides benefits like faster clearing, reduced costs, and improved customer service for banks and their customers.
Axis Bank is one of India's largest private sector banks established in 1994. It has over 1,900 branches across India and overseas in Singapore, Hong Kong, Shanghai, and Dubai. Axis Bank offers a wide range of banking products including consumer banking, corporate banking, investment banking, wealth management, and insurance. It has over 40,000 employees and total assets of over $54 billion as of 2012. Axis Bank aims to provide best-in-class and technology enabled banking services to both retail and corporate customers.
The document provides details about Axis Bank - one of India's largest private sector banks. Some key points:
- Axis Bank was established in 1994 as UTI Bank and later renamed Axis Bank. It is headquartered in Mumbai.
- The bank provides both retail and corporate banking services through branches and ATMs across India and international locations.
- Axis Bank has positioned itself as a customer-centric and service-oriented bank focusing on product innovation to meet diverse customer needs.
- The bank has received several awards recognizing its performance as one of the best private sector banks in India.
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI's liberalization of the Indian Banking Industry in 1994.
The presentation analysing Business Strategy, Porter's Five Force Model analysis, SWOT analysis of HDFC.
This document provides an overview of innovations in retail banking. It discusses the differences between core banking and retail banking. It also outlines some of the key services offered in retail banks like ATMs, internet banking, mobile banking, and more. The document uses ICICI Bank in India as a case study to illustrate retail banking concepts. It provides details on ICICI Bank's history and an overview of its marketing mix including products, price, place, promotion, processes, physical evidence, and people.
KYC (Know Your Customer) procedures require banks to verify customer identities and monitor transactions to combat money laundering and terrorist financing. RBI (Reserve Bank of India) mandates that banks follow KYC guidelines under the Banking Regulation Act of 1949. Banks must have customer identification and verification procedures in place when opening accounts or conducting high-value transactions to comply with KYC regulations. Failure to properly implement KYC norms can result in penalties imposed by RBI as some banks were fined for opening accounts without proper verification that enabled fraudsters to steal money from customer accounts.
Pan Asia Banking Corporation PLC is a public limited company incorporated in Sri Lanka in 1995. It operates as a licensed commercial bank listed on the Colombo Stock Exchange. The bank's vision is to become the most customer preferred commercial bank in Sri Lanka by providing professional, personalized, secure, and quality banking services using modern technology and innovative products. It offers services such as personal and business accounts, credit cards, deposits, investments, loans, and remittances. The bank aims to focus on differentiation and target specific customer segments to meet their needs through specialized products and services. It plans to improve technology over time through initiatives like enhanced online banking, mobile banking, and chip-based cards.
This document provides an overview of IFIC Bank Limited, a commercial bank in Bangladesh. It discusses the bank's history, objectives, departments, products/services, and financial performance. Some key points:
- IFIC Bank was established in 1976 and converted to a commercial bank in 1983. It has 99 branches within Bangladesh and joint ventures abroad.
- The bank aims to earn profits by providing banking services like deposits, loans, remittances, and trade financing to support economic growth.
- Major departments include retail banking, corporate banking, treasury, operations, IT, and credit. The bank offers services like deposits, loans, trade financing, and remittances.
- In 2010,
This document provides a 3 page internship report summary for an internship at Habib Bank Limited (HBL) in Pakistan. The summary discusses the executive summary of the internship experience, acknowledges those who helped with the report, and provides an introduction to banking evolutions and the structure of Pakistan's financial sector. HBL is introduced as the largest private sector bank in Pakistan, with over 1,500 branches. The report discusses HBL's background, privatization in 2004, mission, vision, administration, and departments including account opening, cash, clearing, and transfers.
The document provides an overview of Social Islami Bank Ltd in Bangladesh, including its vision, mission, values, products/services and corporate structure. It discusses the rationale and objectives of the internship program, which is to understand the bank's general banking activities such as different account types and benefits, opening accounts, issuing cheque books, checking balances and providing statements. The intern aims to gain practical knowledge of the bank's day-to-day operations through customer service activities like informing customers and opening various savings and deposit accounts.
Internship report on Al arafah Islami Bank Amberkhana BranchRayhanAhmed25
This document provides an overview of the banking industry and history of banking in Bangladesh. It defines what a bank and banking are, and describes the key concepts. It outlines the history of modern banking practices emerging in the 17th-18th centuries in Europe. For Bangladesh specifically, it notes that after independence, the central bank was reorganized from the former State Bank of Pakistan branch and named Bangladesh Bank in 1972. The banking sector in Bangladesh plays a pivotal role in the country's economic development.
The document provides information about Isbank, the largest private bank in Turkey. It establishes that Isbank was founded in 1924 to finance Turkey's economy and industrialization following World War I. Today, Isbank has over 600 billion TL in assets and leads the private banking sector in loans, deposits, and equity. The document discusses Isbank's financial performance, products, strategy, and analysis of the banking industry and Isbank's position within it.
This document analyzes the strategic environment of Equity Bank. It provides an overview of the banking industry and regulations in Kenya. It then summarizes Equity Bank's history and business model of providing accessible banking services. The analysis examines the macroeconomic, industry, and competitive factors in Kenya, as well as Equity Bank's internal environment, performance, and strategy of expanding across East Africa. It concludes that rising inflation and currency fluctuations present challenges for Kenyan banks amid intensifying competition in the industry.
Jefferies Lungu Mutuku is a Kenyan man working in Afghanistan who is investing money back in Kenya and creating jobs. He has started businesses in real estate, transport, supplies and agriculture over the last three years. He works with ABC Bank in Kenya to manage his investments and send money home, and appreciates their advice and ability to facilitate transactions as if he was in Kenya. He is happy with the economic growth and stability in Kenya and looks forward to the new government creating more industries, jobs and supporting small businesses and entrepreneurs.
This document provides an overview of a market research project comparing savings accounts at Axis Bank, ICICI Bank, and HDFC Bank in India. The project acknowledges those who provided guidance and respondents. It declares that the findings are for academic purposes only. It includes sections on the objectives of the study, background on the organizations studied, the research design and methodology, a comparison of the competitors' products, limitations and findings, and recommendations.
Following privatization in 1997, Bank Alfalah emerged as the new identity of Habib Credit and Exchange Bank. It is now owned by an Abu Dhabi consortium led by Sheikh Nahayan Mabarak Al-Nahayan. The bank has invested in new technology and products like Royal Profit and Royal Patriot to better serve customers. It aims to continually develop new products and services through ongoing assessment of customer needs. Bank Alfalah is committed to expanding its network of branches across major Pakistani cities to improve access to services and eventually expand internationally.
Following privatization in 1997, Bank Alfalah emerged as the new identity of Habib Credit and Exchange Bank. It is now owned by an Abu Dhabi consortium led by Sheikh Nahayan Mabarak Al-Nahayan. The bank has invested in new technology and products like Royal Profit and Royal Patriot to better serve customers. It aims to continually develop new products and services through ongoing assessment of customer needs. Bank Alfalah is committed to expanding its network of branches across major Pakistani cities to improve access to services and eventually expand internationally.
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Comparison of Ethiopian and Kenyan Commercial Banks
1.
2. A Comparative Analysis of Banking
Products Between Commercial Bank of
Ethiopia and Selected Kenyan
Commercial Banks.
Prepared by: Dawit Haileyesus
Advisor: Wegayehu G/mariam
3. Background of the Study
Statement of the Problem
Objective of the Project
Research Methodology
Significance of the Project
Limitation of the Project
Overview of Ethiopian Financial Sector
Overview of Kenyan Financial Sector
Main Products of Kenyan Commercial Banks
-Kenya Commercial Bank (KCB)
-First Community Bank (FCB)
-Equity Bank
M-PESA
Commercial Bank of Ethiopia (CBE)
Lesson Learnt to CBE
Suggested Products to CBE
Conclusion
Recommendations
4. The fundamental role of monetary and financial
institutions for economic development is widely
recognized by economic literature.
Basic conditions, although quite rudimentary, in
financial field conducive to economic advancement
were made available in Ethiopia at the beginning of
the 20 century.
5. There are five principal events, dividing Ethiopian banking
history into periods.
1st event was establishment in 1906 of the Bank of Abyssinia.
2nd event was Italian occupation in 1936, a broad colonial
banking network, extended to encompass all Italian
possessions in the Horn of Africa and closely linked with the
metropolitan financial system.
3rd event was, in 1943, establishment of the State Bank of
Ethiopia
4th event was the revolution of 1974, nationalized companies
and shaped a “socialist banking” “suited” to Ethiopia, the
whole credit system being based on the central bank and three
state-owned financial institutions, each of them enjoying
monopoly in its respective market.
5th event was a financial sector reform and liberalization
according to Monetary and Banking Proclamation of 1994.
6. Commercial banks assaulted by the pressures of
globalization, competition from non-banking
financial institutions, and volatile market dynamics
are constantly seeking new ways to add value to
their services.
The purpose of this project is to identify and
indicate Bank products of some selected Kenyan
Commercial Banks and the gaps of CBE in relation
to bank products to become world class bank in
providing these products.
7. Based on the purpose the project raised the
following questions;
1. What are the selected Kenyan Commercial
Banks product types?
2. What are the main products of CBE?
3. Is there any products gap between CBE and
Kenyan Commercial Banks?
4. How should CBE need to fill the product
gap?
8. • The general objective of the study is to identify
product gaps of CBE to become World Class
Commercial Bank by comparing with some
selected Kenyan Commercial Banks.
Specifically, the study has the following
objectives
To identify Bank products of some selected
Kenyan Commercial Banks.
To identify CBE’s products.
To point out lessons learned from the Kenyan
Commercial Banks. And
To suggest possible products to CBE.
9. This project mainly dependent on secondary data
and also primary data obtained from Kenyan
Commercial Banks and CBE.
The method of data analysis is purely qualitative
but some quantitative data analysis employed.
The source of secondary data obtained from annual
reports of NBE, CBK, promotional materials and
websites of CBE, KCB, FCB, Equity Bank and various
research outputs in the area.
The source of primary data collected in the form of
questionnaire and field observation from KCB, FCB,
Equity Bank Moyale Branch officials and CBE
officials from Strategy Management & Planning.
10. Commercial Bank of Ethiopia uses the project as an
input to improve existing and develop new products
from the lessons learnt from the above selected
Kenyan Commercial Banks and draw a strategy to
implement these products to become a world class
bank by 2025.
The project will help the employees to know about
banking products of CBE and the above Selected
Kenyan Commercial Banks.
Other stakeholders and the general public also
benefited by using for further knowledge.
Researchers uses as an input to conduct further
researches on CBE and the banking sector in general.
11. The study constrained by resources of finance (budget
are not allocated for this project work) and limited
time.
Within this limited time and budget that is available to
the project not all forty four Commercial Banks in
Kenya were assessed because in Moyale only three
Kenyan Commercial Banks are available affected the
amount of data collected.
The researcher tried, as much as possible, to obtain
primary data from the three selected Kenyan
commercial banks and from CBE.
12. GDP grow in 2011/12, Real GDP registered a growth
of 8.8 percent compared to the 5.5 percent
estimate for Sub-Saharan Africa in the same period.
Moreover, the economy expanded rapidly mirroring
the performance of the economy, the growth of
nominal GDP per capita rose to USD 510 from USD
389 in the preceding year, registering a 31.0
percent increase.
13. The major financial institutions operating in Ethiopia
are banks, insurance companies and micro-finance
institutions.
The number of banks operating in the country during
the fiscal year reached 17, of which 14 were private,
and the remaining 3 state-owned.
During the fiscal year, 319 new branches were opened
raising the total branch network in the country to 1,289
from 970 last year.
As a result, bank branch to population ratio declined
from 65,415.83 people to 62,063.60 in 2011/12.
14. The number of bank branches in Addis Ababa, reached
430 indicating the booming economic activities in the
central city.
The total resource mobilized by the banking system
increased by 16.6 percent and reached Birr 89.2 billion
at the end of 2011/12.
Spurred by remarkable branch expansion, deposit
liabilities of the banking system reached Birr 187.3
billion.
Demand deposits accounted for 49.3 percent of the
total deposits followed by saving deposits (44 percent)
and time deposit (6.7 percent).
The share of private banks in deposit mobilization is
31.9 percent. CBE alone mobilized 65.9 percent of the
total deposit due to its wider branch network.
15. The Kenya economy grew by 4.6 percent in 2012.
As at 31st December 2012, the banking sector consisted
of the Central Bank of Kenya, as the regulatory
authority.
44 banking institutions (43 commercial banks and 1
mortgage finance company -MFC), 5 representative
offices of foreign banks, 8 Deposit Taking Microfinance
Institutions (DTMs), 2 Credit Reference Bureaus (CRBs)
and 112 Forex Bureaus (FXBs).
During the year 2012, banks increased their branch
network by 111, which translated to a total of 1,272
branches.
16. In this section we review the main
products of the following Commercial
Banks and Telecom Company;
Kenya Commercial Bank (KCB)
First Community Bank (FCB)
Equity Bank
Safaricom
Commercial Bank of Ethiopia (CBE)
17. KCB established in 1896 along east African coastline,
it has grown from a simple outfit to a world class
operation. The bank provides its customers and the
general population with the widest branch network of
over 200 outlets.
Vision
To be the preferred financial solutions provider in
Africa with global reach
Mission
To drive efficiency whist growing market share in
order to be the preferred financial solutions provider
in Africa with global reach.
18. Putting the customer first
Working together as a team
Being professional in everything we do
Willingness to change
Caring for the community
Purpose
When we look at Africa, we see infinite potential. Walking
with our customers, we committed to making a
difference through partnership and shared success.
Matching local know-how with global thinking, we
measure success when better banking improves lives,
enabling a brighter future together.
19. KCB CUB ACCOUNT
KCB STUDENT PLUS ACCOUNT
KCB MAPATO ACCOUNT
KCB SIMBA SAVINGS ACCOUNT
KCB JLINUE ACCOUNT
KCB AMANA ACCOUNT
KCB EASY PAY LOAN
SALARY ADVANCE
KCB PERSONAL LOAN
MASOMO LOAN
KCB BUSINESS CURRENT ACCOUNTS
KCB FIXED & SHORT TERM DEPOSITS
KCB MAVUNO LOAN
21. FCB is the youngest bank established in 2008 as the
first fully fledged Sharia’h compliant bank to be
licensed by the Central Bank of Kenya (CBK) to
offer banking services on a fully fledged Sharia’h
basis.
The bank has the branch network of 17 outlets
across the region and has more than 1,200 ATM’s
and 3,000 point of sale countrywide.
22. Vision
“To be the preferred Sharia’h Compliant Financial Services
Partner in all places we choose to operate.”
Mission
“To operate as a responsible corporate citizen, foster growth
for our customers, employees, shareholders and the
community through the provision of innovative Sharia’h
Complaint Financial Solutions.”
Values
“Our value proposition is to be and remains ‘The home of
Sharia’h compliant banking’ delivering innovative Sharia’h
compliant financial products, services and solutions to our
valued clientele. We stand to offer Sharia’h compliant
banking services and solutions to all persons irrespective of
their religion, race, color and creed.”
23. Fairness
FCB will work with all its stakeholders in a fair and honest manner. FCB will create
partnerships which lead to win-win situations with all those who transact with it.
Innovation
FCB embraces change, flexibility and continuously adapts to a rapidly evolving world.
FCB strives to continuously perpetuates excellence and provide innovative Sharia’h
compliant banking solutions. In response to the dynamic needs of its clientele, FCB
will look for creative, new and better ways to provide its expertise in all dimensions
of business.
Responsibility
FCB will conduct its business with the highest standards of ethics, adherence to the
law and doing what is right. FCB will exercise the highest level of responsibility in
managing the financial affairs of all its stakeholders.
Sharia’h Compliance
This is the essence of FCB’s existence and remains for FCB a commitment beyond
banking.
Teamwork
We are committed to supporting each other, taking collective ownership and
responsibility of all we do and winning together as a team.
24. PERSONAL CURRENT ACCOUNTS
SALARY ACCOUNT
BIASHARA CURRENT ACCOUNT
CORPORATE CURRENT ACCOUNT
SCHOOL OPERATING ACCOUNT
LULU ACCOUNT
CHECK PLUS ACCOUNT
UFANISI BINAFSI ACCOUNT
UFANISI CHAMA ACCOUNT
SAHLAH ACCOUNT
BUSARA SAVINGS ACCOUNT
LABBEYK ACCOUNT
STUDENTS ACCOUNT
25. SCHOOL TUITION ACCOUNT
INVEST PLUS (FIXED MATURITY ACCOUNT)
ASSET FINANCE
TRADE FINANCE
REAL ESTATE FINANCE
SME FINANCE
FCB PROFESSIONAL PLUS
LULU ADVANTAGE
LPO FINANCING
BORESHA MIFUGO
VIJANA TUSTAWI
CHECK OFF FACILITY
ELIMIKA NA FCB
YOUNG COMMUNITY SAVERS ACCOUNT
26. Equity Bank established in 1984 as a micro finance
institution but after twenty years in 2004 Equity
bank reestablished as a Commercial Bank.
The bank has over 160 branches to serve eight
million customers.
27. VISION
To be the champion of the socio-economic prosperity of the
people of Africa
MISSION
We offer inclusive, customer focused financial services that
socially and economically empower our clients and other
stakeholders.
POSITIONING STATEMENT
Equity provides inclusive financial services that transform
livelihoods, give dignity and expand opportunities.
TAGLINE
“Your Listening Caring Partner”
MOTTO
Growing Together In Trust
28. We exist to transform the lives and livelihoods of our
people socially and economically by availing those
modern, inclusive financial services that maximize their
opportunities.
VALUES
Professionalism
Integrity
Creativity & Innovation
Teamwork
Unity of Purpose
Respect & Dignity for Customers
Effective Corporate Governance
31. Launched in 2007, M-PESA enables customers to
transfer money quickly and cheaply without
needing to have a (costly) bank account; money can
be uploaded and withdrawn from a network of
agents and used for transfers, bill payments, and
airtime purchase.
More than 80 percent of adult Kenyans have made
use of mobile money services.
M-PESA is provided by Safari-com Telecom company
32. Safaricom+ Menu
Messaging Services, Internet & More, Fun, My
Account, My Services, Info Kiosk, and M-Banking
Services.
M-Banking services provided currently in
collaboration of nineteen Kenyan commercial
banks.
33. Send Money; either to SIM contacts or to new
numbers.
Withdraw Cash; from Agent or from ATM (entering
Agent or ATM code)
Buy Airtime; to my phone or other phone.
M-Shwari; Activate account and terms & conditions.
Lipa Na M-PESA; pay bill (enter business No.) and
buy goods and services (enter till No.).
My Account; Show Balance (enter M-PESA Pin), call
support, change pin, secret word, language
(Kiswahili or English), and update menu.
34. CBE Established in 1942 pioneer to introduce
modern banking to Ethiopia. It has more than 750
branches and more than 500 ATMs stretched across
the country.
Currently CBE has more than 6 million account
holders and 14,000 talented and committed
employees.
35. Vision
To become a World- Class Commercial Bank by the
year 2025.
Mission
We are committed to best realize stakeholders’ needs
through enhanced financial intermediation globally
and supporting national development priorities, by
deploying highly motivated, skilled and disciplined
employees as well as state-of-the-art technology.
We strongly believe that winning the public
confidence is the basis of our success.
36. -Corporate Citizenship
We value the importance of our role in national
development endeavor and step-up for commitment.
We abide by the law of Ethiopia and other countries in
which we do business. We care about society’s welfare
and the environment.
-Customer Satisfaction
We strive to excel in our business and satisfy our
customers.
-Quality Service
We are committed to offer quality services to our
customers’ and aspire to be branded with quality in
the minds of our customers and the general public.
37. -Innovation
We encourage new ideas that can improve customers’
experience and the bank’s performance.
-Teamwork
We recognize the importance of teamwork for our
success. We respect diversity of viewpoints.
-Integrity
We are committed to the highest ideal of honor and
integrity.
-Employees
We recognize our employees as valuable organizational
resources
-Public Confidence
We understand that the sustainability of our business
depends on our ability to maintain and build up the
public’s confidence.
38. Account Opening (Saving and Current Account)
Deposit (Cash/Negotiable instruments)
Payment
Cheque clearance
Money transfer (FCY/LCY)
Local Drafts
Cashier Payment Order (CPO)
CBE RELIABLE VISA CARD
POINT OF SALE (POS)
INTERNET BANKING
MOBILE BANKING
DOCUMENTARY CREDIT (L/C)
DOCUMENTARY COLLECTION
ADVANCE PAYMENT
39. CONSIGNMENT BASIS PAYMENT
GUARANTEE
FRANCO VALUTA LICENSE (PERMIT)
SMALL EXPORT ITEMS LICENSE (PERMIT)
OVERDRAFT
MERCHANDISE LOAN FACILITY
PRE-SHIPMENT EXPORT CREDIT FACILITY
REVOLVING EXPORT CREDIT FACILITY
SPECIAL TRUCK LOAN FINANCING
SHORT TERM LOAN
MEDIUM AND LONG TERM LOANS
AGRICULTURAL INPUT LOAN
AGRICULTURAL INVESTMENT LOAN
COFFEE FARMING TERM LOAN FINANCING
MICRO –FINANCE INSTITUTION’S LOAN
40. In addition to the variety of products and services
suggested
They provide indoor camera at every branch to
customers for opening both savings and current
accounts for cost minimizing and security (Know Your
Customer).
The formats of deposit, withdrawal and transfer from
accounts are all in one format for easy accesses to their
customers.
Telecom companies offer money transaction services by
mobile phones without maintaining a bank account i.e.
M-PESA.
Agent banking provides in Kenya as an option for
customers to get banking services when the branch is
not available or closed.
41. Personal Current Account and Check Plus
Account
Ufansi Binafsi account / SME account
Busara savings account /savings for special
occasion account
FCB Labbeyk Account / savings for Hajj
KCB students plus /FCB Students/ Account
KCB easy pay loan /Equity Bank Flexi-Salo
42. Equity Bank Equiloan /FCB check off facility
Salary Advance
KCB Grace loan / FCB Lulu Advantage
KCB SME Loan /FCB SME Finance/ Equity Bank SME
Loan
KCB Masomo Loan / Elimika Na FCB
School Tuition Account
FCB Boresha Mifugo
43. The two countries are in economic progress,
Ethiopia register 11 percent GDP growth rate and
Kenya register 4.6 percent GDP growth rate in
2012.
There are 44 banks in Kenya and only 18 banks are
operating in Ethiopia.
In 2012 fiscal year 111 new branches opened in
Kenya and the total number of branch reached
1272 in Kenya and 319 new branches opened in
Ethiopia and the total branches reached 1289.
The Kenyan telecom companies’ experience of
financial product will help the customers to
transact with mobile phones without maintaining
bank accounts.
44. Most banking products offered by the above
mentioned Kenyan Commercial Banks are similar to
each other and also with CBE products.
The previous chapter suggests the different
products offered by Kenyan Commercial Banks but
not provided by CBE.
These products can be tailored into the market,
legal, technological and cultural conditions of
Ethiopia.
45. The suggested products must be analyzed further
and implemented immediately before others will
take the leading to introduce these products.
Ethio-telecom and CBE must start working together
in implementing technological aided financial
products to the society.
CBE must periodically review the forms used for
transactions of customers account and money
transfer.
The software i.e. TEMENOUS must be used fully in
operation for easy convenience to customers.
46. To open both savings and current accounts
Commercial Bank of Ethiopia must avails indoor
camera at every branch like KCB and Equity Bank.
The formats of deposit, withdrawal and transfer from
accounts of CBE must become one format for easy
accesses to customers like KCB and FCB format.
In agreement with Ethio telecom CBE must take the
leading role for preparing a detail procedures and
legal terms and conditions for introducing money
transactions by mobile phones without maintaining a
bank account like M-PESA in Kenya.
Further benchmarking must be taken from these
Kenyan Commercial Banks products and telecom
services.
47. This project is not final and ultimate for comparing
banking products of Kenyan commercial banks with
CBE products and to implement the suggested
products.
Further studies and benchmarking must be
undertake from other Kenyan and other countries
Commercial Banks in the future for adopting best
practices, helps CBE to become a World Class
Commercial Bank and also to the financial sector all
in all in Ethiopia.