1. The documents and
communications you
send to your customers
are a significant part of
their experience with
your organisation
unlock their potential
2. Creating a better
customer experience
As trusted specialists in the design and production
of a variety of operational documents — from bills,
statements and schedules through to portfolio
reports and any manner of correspondence — we
work with businesses that seek to transform these
communications by turning them into powerful
business assets.
If you get this right your customers are happier,
more loyal and find dealing with you easier than your
competitors. Getting
it wrong can increase
customer churn,
driving up unwanted
and costly call centre
traffic with questions and complaints that undermine
brand reputation.
We’ve worked with a wide range of organisations
including Insurance, Telecom, Utility, Retail and
Financial Services helping them to fully realise
the potential of these valued communication
touch-points, improving customer experience and
enhancing customer loyalty.
Produce and maintain your
customer communications
with our managed service
Our secure hosted Customer Communications
Management* (CCM) system — Synthesis — can
produce any kind of document from scheduled bills
and statements, to
on-demand letters
and marketing
campaigns or web-
based interactive
communications.
By using your data, coupled with our analytics
capabilities, we can provide insight that can make
your documents truly one-to-one communications.
This does not mean you relinquish control, but
allows business users to manage content, images,
brand elements and marketing messages based on
your current or historical customer data delivering
information to who you want, when you want, and
how you want.
Our managed service gives you the benefits of
creating your customer communications without any
investment in hardware, software licensing costs or
the need for specialist skills in data, development,
design and training.
Behind the scenes, sophisticated reports provide
detailed post processing and channel delivery
summaries. Documents that don’t pass stringent data
validation processes are quarantined and flagged up
with a full summary on the issues encountered. All
documents produced by Synthesis can be archived so
they can be searched and retrieved on demand.
Creativity
balanced with process
We believe in the value of relationships and are
passionate about what we do. When you partner with
us we look at the entire end-to-end process involved
in creating your communications.
There are many contributors that participate
in creating and delivering personalised, timely
and effective communications so we promote a
companywide approach. Typically we engage with
representatives from marketing, finance, compliance
and operations together with front-line support,
technical and customer care teams who all play
their part in reinforcing your brand and making your
customer interactions a key differentiator.
Our initial orientation and analysis stages allow us to
listen to all stakeholders to understand how people,
processes, data and
systems combine to
create your current
documents. This
allows us to clarify
objectives and
understand your requirements which we combine
with our ideas to present a solution for evaluation
tailored to your business needs and the needs of your
customers.
Whether you have already made an investment in a
CCM platform, use legacy or in-house tools, or are
looking to outsource the whole process, we have a
proven methodology and capability that can benefit
your business.
We are specialists in the design and
production of documents that build better
customer relationships and drive results
They came up with great ideas, and
have always met our deadlines. To
have TriPartum’s experience and
support helping us enhance our
brand has been fantastic.
Wesleyan
There’s no doubt that TriPartum
helped us to expand the scope
of what we can do. They are an
excellent collaborative partner
and have always delivered.
Jersey Telecom — JT
We have been able to significantly
improve customer experience with
communications that demonstrate
our market leadership.
Denplan
Communications that are easy
to understand and deepen
the relationship you have with
your customers
With a combination of disciplines including business
strategy, process analysis, information design,
software development, data integration and analytics,
underpinned with a deep understanding of the
opportunities from differing print technologies and
digital devices, we know what it takes to create cost-
effective documents and present information clearly
across different channels.
Ensuring your communications deliver consistent
and enhanced experiences is a complex process.
Working with you we align business requirements and
strategic direction alongside the many operational
realities such as integrating multiple data sources
with business rules, data validation, targeted
marketing and multi-lingual translation.
make it easier for customers
to understand information
that you send them?
personalise documents
through intelligent use of
data driven content?
enhance brand loyalty and
increase awareness of
products and services?
establish a consistent look
and feel across all your
customer touch-points?
optimise operational costs
and automate processes for
more efficient production?
support compliance and
audit with detailed data and
processing reports?
Do you want to…
