Today BPO units are involved in the transfer of business processes and so to say entire business functions. BPO industry acts as partner in the decision making structure surrounding the outsourced processes and functional areas. Performance metrics are primarily tied to customer service and strategic business value.

2. BUSINESS PROCESS
OUTSOURCING
INCREASE PRODUCTIVITY AND PROFITABILITY
Today, BPO units are involved in the transfer of business processes
and so to say entire business functions. The BPO industry acts as a
partner in the decision making structure surrounding the outsourced
processes and functional areas. Performance metrics are primarily tied
to customer services and strategic business values.
At times, companies need outside support to turn today’s realities into
tomorrow’s golden opportunities. Business Process Outsourcing (BPO)
provide flexible and cost-efficient service solutions.
By outsourcing your business processes to The Digital Group, you can increase
your productivity, cut operational costs, provide better customer services, beat
competition and in turn concentrate on your main operations by shifting your
back office operations to offshore destinations.
Increase productivity
Cut operational costs
Provide better services
Save costs
Improve accountability
Optimize performance and scalability
Increase security
Ensure disaster recovery
The team of experts at T/DG
BPO help companies

3. CONVERTING CHALLENGES
INTO OPPORTUNITIES
Our Values
BUSINESS
OVERVIEW
Efficient and effective BPO services help organizations
transform. Transformation is about change and it’s about
business improvement. To retain a competitive edge, what
enterprises need is a committed and collaborative BPO
partner. The Digital Group BPO is committed to complying
with clients’ requirements and continually improving
efficiency. Our services are delivered by a global network of
technology centers, staffed with people who provide
sourcing options to meet your unique needs. We thereby
ensure efficient communication, services and customer
satisfaction.
T/DG’s BPO Unit is recognized through such
results as increased productivity, new business
opportunities, new revenue generation, cost
reduction, business transformation and
improvement of shareholders' value.
From the beginning to the end, a
standard quality process is followed in all
the services. Quality resources at our end
ensure superior product offerings.
Through timely and appropriate
communication, we ensure building
trust with our clients. T/DG believes in
fair and ethical practices and does not
compromise on any grounds.
Process excellence Trust
Transparency and risk Governance
Able and impartial in-house
administration helps us deliver
outstanding results. Our internal stability
reflects in our performances and the
end results.
Transparency and risk taking abilities are
key to success. Our team of experts ensure
higher level of performance by undertaking
risks. There are clear and valuable
transparences in all our processes.

4. SERVICE AREA
We help companies meet their service challenges where we act as an extension by offering
Business Process Outsourcing (BPO) Services
Finance and accounting
At T/DG, we manage accounting processes
and ensure obedience with legal, regulatory
and company rules and regulations.
Financial Process Management
The T/DG BPO provides business process services
for sectors like Banking, Capital markets, Mortgage
services, and Insurance across the world.
Human Resources
Outsourcing enables employees and managers to
access, update and use HR information more
efficiently and effectively using our innovative
techniques.
Supply Chain Management
T/DG provides a wide range of supply chain
capabilities inclusive of new product strategy, design
development, procurement support and customer
service post sales.using our innovative techniques.
Technical Support Services
T/DG provides customized solutions for
off-the-shelf office applications, enterprise
applications and integrated systems backed by our
experienced management.
Help Desk
T/DG Help Desk service includes call management,
call tracking, knowledge management, problem
resolution, remote control and integrated IT asset
management capabilities.
T/DG specializes in select business processes in service areas such as-
Customer sales and support
T/DG helps clients build stronger relationships with
their customers through multiple channels like
mobile phones, web or branches in a smooth
fashion.
Content Management
T/DG structures, integrates, develops and improves
access to enterprise content, data and information.

5. INDUSTRIES WE SERVE
E- commerce
T/DG BPO is well-equipped to provide world-class
services to the largest E-commerce retailers in the
industry. Our support services such as listing the
products online, prices, image cleaning and uploads,
handling calls related to order status or cancellation,
generate reports and several others ensure client
satisfaction. At T/DG, we provide flawless Platform
Management and dynamic updates, the rising needs of
the E-commerce industry.
Health
T/DG BPO offers support to a wide range of health care
services. From cradle to the grave needs, our clients
can rely on us. Today, with the new laws and
regulations in place, changes are sweeping across the
healthcare industry. T/DG BPO has strong and long
lasting relations with the ace players in the health care
chain. We help in building support models that are
beneficial for the provider, receiver, manufacturers and
the health care industry as whole. Through our
services, we ensure fraud prevention, improved
compliances, accurate and timely health care measures.
Financial Services and Insurance
Be it loans, mortgages, credit cards, store cards or high
value purchases, T/DG BPO provides assistance in all the
areas. T/DG BPO provides fact-based data and insights
that comprehensively help analyze and assess market
trends, service provider capabilities and solution
characteristics. Access to the combination of our
research and analysis provides the most comprehensive
and powerful resource in the industry. We offer robust
risk and compliance oversight through an experienced
risk and compliance team.

6. OUR KEY OFFERINGS
Client relationship management
Portfolio analysis
Data entry services
Data processing services
Web research services
Image editing retouching solutions
Scanning indexing services
Desktop publishing services
Legal process outsourcing
Vendor/OEM support management
Data Entry, conversion and form filling
IT operations and support
General ledger maintenance
Business process management
Procurement outsourcing
Order management outsourcing
Mortgage recordation processing
UCC recordation processing
Value Propositions
T/DG is a robust organization backed by leaders, processes and capabilities where success
is based on vertical expertise, horizontal capabilities, engaged employee operating model
and trainer-backed knowledge management. Our process performance is driven by
Quality Assurance, Management Information Systems, Business Analysis and a Six Sigma
Black belt team.
Why BPO-Management Information System (MIS)
To manage the attendance status of associates/resources by Admin and HR
To keep track of the quality and the volume of assignments between the associate and
the Team Lead/Admin
To generate graphs and reports in order to see volume status of each resource with
respect to the batch type
To generate different types of QC reports and graphs for selected dates
This is what we are looking for!!! Nice work Guys!!! I hope you will not lose this
momentum and keep on maintaining good quantity and quality work.
- Leading e- retail brand
“
“Really appreciate the way the call was handled. Well appreciated from my end.
- Premium marketing and consulting service provider.
Client’s Testimonial

7. THE DIGITAL GROUP INC.
121 Village Boulevard
Princeton Forrestal Village
Princeton NJ 08540 USA
Phone: +1.609.524.2441
Fax: +1.609.228.4844
Email: info@thedigitalgroup.com
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Disclaimer
All information contained in this document is an exclusive property of The Digital Group Infotech Pvt. Ltd. (T/DG). The information contained here is correct and up to date at the time of publishing. No material
from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from T/DG. Unauthorized use of the content/information
may result in violation of copyright, trademark, and other applicable laws, and could result in criminal or civil penalties
ABOUT US
The Digital Group (T/DG) is a trusted Information Technology partner for businesses
across the globe. Our comprehensive IT services include a full spectrum of Product
Engineering and Development services, Software and Data solutions as well as
Enterprise Information Management solutions that help organizations optimize
productivity, enhance operational capabilities, boost revenues, drive innovations and
fire up time-to-market cycles in a dynamic environment.
With a focus on building long-term client relationships, we provide a range of
services from Concept-To-Complete spanning Product Development, Maintenance,
Support and Operations. Our commitment to innovation coupled with decades of
experience delivering excellence for our customers, vital technology partnerships
and global delivery centers across the US and Asia Pacific, make T/DG an ideal
choice for next-generation initiatives.
T/DG is a CMMi Level 5 ver1.3 Dev and Service Appraised company along with
certifications in ISO 9001:2008, ISO 20000-1:2011, ISO 27001:2013, ISO 22301:2012
and SSAE 16, Type II. For more information, visit www.thedigitalgroup.com
P A R T N E R
www.thedigitalgroup.comA CMMi Level 5 Company