The document discusses the process of communication, barriers to effective communication, communication in organizations, management of written and oral communication, report writing, and the impact of communication technology. It covers topics such as the communication cycle, different types and kinds of communication, overcoming barriers, formal and informal communication channels, etiquette, report formats, and automated technologies like fax, email, and teleconferencing.

2. The Process of Communication
Barriers to communication
Communication in an Organisation : Its nature, function and scope
Management of Written and Oral Communication
Report Writing
Communication Technology and Its Impact on Office Procedures
and Automation

3. What is communication?
The communication cycle
Types of communication – verbal, non-verbal
Kinds of communication- interpersonal, group and mass
Need for effective communication
Communication in Management

4. What are barriers?
Types of Barriers
Means to Overcome Barriers

5.  Formal
Vertical
Horizontal
Lateral
 Informal
Grapevine

6. Etiquettes in communication
Formats in Oral Communication
Formats in Written Communication

7. Types of Reports
Elements of a report
Writing Conventions

8. Effective use of automation technology
Fax machines
Sms
Telephone/Teleconferencing
Internet/E-mail