2. The Process of Communication
Barriers to communication
Communication in an Organisation : Its nature, function and scope
Management of Written and Oral Communication
Report Writing
Communication Technology and Its Impact on Office Procedures
and Automation

3. What is communication?
The communication cycle
Types of communication – verbal, non-verbal
Kinds of communication- interpersonal, group and mass
Need for effective communication
Communication in Management

4. What are barriers?
Types of Barriers
Means to Overcome Barriers

5.  Formal
Vertical
Horizontal
Lateral
 Informal
Grapevine

6. Etiquettes in communication
Formats in Oral Communication
Formats in Written Communication

7. Types of Reports
Elements of a report
Writing Conventions

8. Effective use of automation technology
Fax machines
Sms
Telephone/Teleconferencing
Internet/E-mail