The document provides an overview of communication skills, detailing verbal, non-verbal, and visual communication methods, along with their advantages and disadvantages. It explains the communication cycle, including sender, message, receiver, and feedback, while highlighting common barriers that lead to misunderstandings. Effective communication is emphasized as critical in sharing information, opinions, and ideas among individuals.

1. I N F O R M A T I O N & T E C H N O L O G Y
S U B M I T T E D B Y : -
V A N S H I K A P A N D E Y
1 0 T H ‘ A ’
S U B M I T T E D T O : -
R A J E N D R A G U P T A
S I R
SMALL WONDERS SENIOR SECONDARY SCHOOL,
JABALPUR (M.P)

3. CONTENT:-
 I N T R O D U C T I O N O N C O M M U N I C A T I O N S K I L L S .
 M E T H O D S O F C O M M U N I C A T I O N .
 V E R B A L C O M M U N I C A T I O N .
 N O N - V E R B A L C O M M U N I C A T I O N .
 V I S U A L C O M M U N I C A T I O N .
 C O M M U N I C A T I O N C Y C L E .
 C O M M U N I C A T I O N B A R R I E R S .
 E F F E C T I V E C O M M U N I C A T I O N .

4. C O M M U N I C A T I O N I S A P R O C E S S W H I C H S H A R I N G O F
I N F O R M A T I O N , O P I N I O N S , I D E A S A N D B E L I E F
B E T W E E N T W O O R M O R E P E R S O N S T H R O U G H A
C O N T I N U O U S A C T I V I T Y O F S P E A K I N G , L I S T E N I N G
A N D U N D E R S T A N D I N G .
E V E R Y C O M M U N I C A T I O N I N V O L V E S ( A T L E A S T ) O N E
S E N D E R , A M E S S A G E A N D A R E C I P I E N T . T H I S M A Y
S O U N D S I M P L E , B U T C O M M U N I C A T I O N I S A C T U A L L Y
A V E R Y C O M P L E X S U B J E C T .
T H E T R A N S M I S S I O N O F T H E M E S S A G E F R O M S E N D E R T O R E C I P I E N T
C A N B E A F F E C T E D B Y A H U G E R A N G E O F T H I N G S . T H E S E I N C L U D E
O U R E M O T I O N S , T H E C U L T U R A L S I T U A T I O N , T H E M E D I U M U S E D T O
C O M M U N I C A T E , A N D E V E N O U R L O C A T I O N .

5. M E T H O D S O F
C O M M U N I C A T I O N : -
VERBAL COMMUNICATION.
NON-VERBAL COMMUNICATION.
VISUAL COMMUNICATION.

6. VERBAL COMMUNICATION
THE VERBAL COMMUNICATION IS THE MOST POPULAR MEANS
OF SHARING INFORMATION OR IDEAS. PEOPLE USE WORDS TO
EXCHANGE THEIR THOUGHTS, FEELINGS AND IDEAS WITH OTHER.
THE EFFECTIVENESS OF THE VERBAL COMMUNICATION DEPENDS ON THE TONE OF THE SPEAKERS, CLARITY OF
SPEECH, VOLUME, SPEED, BODY LANGUAGE AND THE QUALITY OF WORDS USED IN THE CONVERSATION. IN THE
CASE OF THE VERBAL COMMUNICATION, THE FEEDBACK IS IMMEDIATE SINCE THERE ARE A SIMULTANEOUS
TRANSMISSION AND RECEIPT OF THE MESSAGE BY THE SENDER AND RECEIVER RESPECTIVELY.

7. ADVANTAGES OF VERBAL COMMUNICATION
 IT IS QUICK IN OBTAINING FEEDBACK ONCE DELIVERED.
 IT SAVES TIME IN COMMUNICATION .
 IT IS MORE RELIABLE METHOD OF COMMUNICATION.
 IT IS AN EASY MODE OF COMMUNICATION IN WHICH YOU CAN EXCHANGE IDEAS BY SAYING WHAT YOU
WANT AND GET A QUICK RESPONSE.
DISADVANTAGES OF VERBAL COMMUNICATION
IT HAS ISSUES WHEN COMMUNICATING WITH DISTANT PEOPLE. IT DOES NOT PROVIDED PERMANENT RECORD
UNLESS IT IS RECORDED WITH MODERN MEANS OF STORAGES.
THIS FORM OF COMMUNICATION IS NOT SUITABLE FOR LENGTHY MESSAGES.

8. TYPES OF VERBAL COMMUNICATION
PUBLIC
COMMUNICATION
INTRAPERSONAL
COMMUNICATION
INTERPERSONAL
COMMUNICATION
SMALL GROUP
COMMUNICATION

9. NON-VERBAL COMMUNICATION
NON-VERBAL COMMUNICATION HAPPENS IN THE ABSENCE OF ANY ORAL OR
COMPOSED WORDS, IT DEPENDS ON DIFFERENT
MAN-VERBAL PROMPTS LIKE BODY MOVEMENTS,
GESTURES, FACIAL EXPRESSION, SYMBOL, IMAGES,
SIGNAL, CHARTS ETC. TO EXPRESS SENTIMENTS,
ATTITUDES OR INFORMATION.
NON-VERBAL COMMUNICATION IS CONVEYING WHAT WE MEAN
OR FEEL WITHOUT USING SPOKEN LANGUAGE.

10. ADVANTAGES OF NON-VERBAL COMMUNICATION
 IT CONVEYS CLEAR AND PRECISE MEANING TO THE RECIEVER.
 IT IS PRESENTABLE THROUGH VISUAL, AUDIO-VISUAL AND SILENT MEANS.
 IT IS HELPFUL IN COMMUNICATING WITH ILLITERATE PEOPLE.
DISADVANTAGES OF NON-VERBAL COMMUNICATION
 IT CAN BE CONFUSING AS NO CLEAR MESSAGE IS CONVEYED.
 IN THE ABSENCE OF LANGUAGE THIS TYPE OF COMMUNICATION DO NOT CONVEY ACTUAL MEANING
OF THE MESSAGE.
 LONG CONVERSATION ARE NOT POSSIBLE IN NON-VERBAL COMMUNICATION.

11. TYPES OF NON-VERBAL
COMMUNICATION
FACIAL
EXPRESSION
S
BODY &
MOVEMENTS
EYE CONTACT
TOUCH
APPEARANCE

12. V I S U A L C O M M U N I C AT I O N
V I S U A L C O M M U N I C A T I O N I S T H E M O S T
E F F E C T I V E W A Y O F P A S S I N G I N F O R M A T I O N
A S T H E H U M A N M I N D P R O C E S S I M A G E S
V E R Y Q U I C K L Y . T H E R E F O R E V E R B A L
C O M M U N I C A T I O N C A N B E M A D E E F F E C T I V E
A N D M O R E M E A N I N G F U L B Y U S I N G V I S U A L
A I D S S U C H A S S I G N S , G R A P H , D I A G R A M S ,
F I L M , P O S T E R S , B O O K S , T Y P O G R A P H Y ,
S C R E E N - B A S E D M E D I A , C H A R T S . I T H E L P S U S T O U N D E R S T A N D
C O M P L E X C O N C E P T S , Q U I C K L Y A N D E A S I L Y , G R A B S A T T E N T I O N ,
A N D B U I L D S R E L A T I O N S H I P . V I S U A L C A N A L S O H E L P Y O U
B E T T E R U N D E R S T A N D C O M P L E X I D E A S A N D D A T A .

13. ADVANTAGES OF VERBAL COMMUNICATION
 Visual communication is more interactive.
 It brings clarity to oral communication.
 Good for the uneducated receiver.
 Can be used for presentations and sharing complex ideas.
 Information can be presented in a appealing and attractive way, stimulating people to read
them.
DISADVANTAGES OF VERBAL COMMUNICATION
 It cannot be used for detailed information.
 Some information cannot be communicated visually, such as policy, rules, etc.
 Information could be misinterpreted.
 It could be costly to prepare graphs, charts, cartoons, etc.
 Charts and graphs may be difficult for some people to interpret.

14. MOTION
GRAPHICS
AND
ANIMATION
INFO-
GRAPHIC
S
MOTION
GRAPHICS
TYPES OF VERBAL
COMMUNICATION
DATA
VISUALIAZ-
ATON
PHOTOGRAPHY
ILLUSTRA
-TION

15. COMMUNICATION CYCLE
SENDER :- the sender is the individual who wishes to communicate a message.
MESSAGE :- the message is the information the sender wishes the audience to
receive and understand.
TRANSMISSION & NOISE(channel) :- the transmission of the message is the actual
process of sending it. This could be done via various verbal and written
communication channels, for example e-mail, letters, text, reports, face-to-face,
telephone and video conferencing.
RECEIVER :- the receiver tries to interpret the message to decoding the works and
symbols used.
FEEDBACK :- the receiver feedback their understanding of the message to the
sender, to make sure tha the message they received was the same message as the
sender interested. This feedback can be verbal or non-verbal response, for example
saying yes or nodding the head.

16. COMMUNICATION
CYCLE
MESSAGE
RECEIVER
FEEDBACK
SENDER

17. COMMUNICATION BARRIERS
Everything you need to know about the different barriers of communication. There are
many communication barriers which tend to distort the message that pass between sender
and receiver. It leads to misunderstanding and conflict among the organizational
members.
Managers frequently cite that communication breakdown is one of their most important
problems. However, communication problems are often symptoms of more deeply rooted
problems. For example, poor planning may be the cause of uncertainly about the direction
of the firm.
Similarly, a poorly designed organization structure may not clearly communicate
organizational relationships. Vague performance standards may leave managers
uncertain about what is expected of them.

18. NOT PAYING
ATTENTION
NOT SPEAKING WITH
CONFIDENCE
NOT BEHAVING WITH
CONFIDENCE
TYPES OF COMMUNICATION BARRIES
OBSTINACIES
ALLEGIANCES
LOVE
THE DISGORER
INSENSITIVITY

19. THANK YOU
.
.