This document summarizes chapters 1-3 of a book on communication skills for educators. Chapter 1 discusses various needs theories, including those proposed by Abraham Maslow, Rudolf Dreikurs, William Glasser, and Stanley Coopersmith. It notes that students need to feel competent and accepted. Chapter 2 focuses on developing positive classroom relationships and communicating high expectations to students. It provides strategies for getting to know students and creating a positive school climate. Chapter 3 covers methods for obtaining family support, such as sending letters and holding meetings. It stresses the importance of continuous interaction with families.