Communication management involves systematically planning, implementing, monitoring, and revising communication channels within and between organizations. Effective communication is key to management as it allows for information exchange, decision making, and coordination. Managers should communicate clearly with subordinates so expectations are understood. A four-step process identifies communication requirements, the relevant details of what needs shared, and ensures the right people receive the appropriate information through the proper channels. Interpersonal sensitivity aids communication by discerning non-verbal cues and understanding others' perspectives.

1. COMMUNICATION
MANAGEMENT

2. COMMUNICATION MANAGEMENT
is the systematic planning, implementing,
monitoring, and revision of all the channels
of communication within an organization and
between organizations.

3. THE ROLE OF COMMUNICATION
MANAGEMENT
Communication is central to the entire management
process for four primary reasons:
1. Communication is a linking process of management.
2. Communication is the primary means by which
people obtain and exchange information.
3. The most time‐consuming activity a manager engages
in is communication.
4. Information and communication represent power in
organizations

4. THE COMMUNICATION
PROCESS
In an organization, an effective manager should communicate
well and competently with his or her subordinates. It is
essential for managers and leaders to ably express their
opinions and issue instructions clearly with their members to
understand what exactly is expected from them
(Lumenlearning.com). Effective communication in an
organization can be a basis for sound decision-making and
planning, facilitates smooth and efficient work and
coordination in the organization, increases managerial
capacity, can be a useful tool for public relations (image
building), increases productivity, and others.

5. THE COMMUNICATION
PROCESS
In an organization, an effective manager should communicate
well and competently with his or her subordinates. It is
essential for managers and leaders to ably express their
opinions and issue instructions clearly with their members to
understand what exactly is expected from them
(Lumenlearning.com). Effective communication in an
organization can be a basis for sound decision-making and
planning, facilitates smooth and efficient work and
coordination in the organization, increases managerial
capacity, can be a useful tool for public relations (image
building), increases productivity, and others.

6. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
The project manager and the project team work
together to identify who needs what information. In
other words, project management needs to know what
the requirements of successful communications are in
order to plan on how to achieve those requirements.

7. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY COMMUNICATION REQUIREMENTS
"A project of this size, with this vast amount of
stakeholders, requires this much communication," said
project sponsor Kisper, as she stretched her arms wider
and wider apart. "Communication is, without a doubt, a
project manager's most important job."

8. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY THE 5WS (WHY, WHAT, WHEN, WHERE, WHO)
AND 1H (HOW)
1. Who needs to be communicated to. This is based on
the communication formula and needs to be
determined.
2. What needs to be communicated. All information
related to the project need not be communicated to
everyone in the team.

9. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY THE 5WS (WHY, WHAT, WHEN, WHERE, WHO)
AND 1H (HOW)
3. When it should be communicated. The timeline of
communication should be monitored.
4. Where should it be communicated. If the team
involves many people, then individual level and team
level communications needs to be resolved.

10. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY THE 5WS (WHY, WHAT, WHEN, WHERE, WHO)
AND 1H (HOW)
5. Why communication of information is essential and
to what level is important. Why is it not encouraged as
it is blame rather than change.
6. How the communication needs to be done. Is it
conducted via e-mail, phone, or a presentation done to
the team members?

11. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY AND ACCOMMODATE THE ENTERPRISE
ENVIRONMENTAL FACTORS
Much of the communications management processes
are linked to the enterprise environmental factors.

12. FOUR-STEP PROCESS FOR
EFFECTIVE COMMUNICATION
IDENTIFY ORGANIZATIONAL PROCESS ASSETS
The organizational process assets affect how the project
manager, project team, and the stakeholders will
communicate within a project.

13. INTERPERSONAL SENSITIVITY
Is a competence that allows you to obtain
information from others from their non-
verbal language. It involves being aware of
their needs, states of mind, and psychological
realities.

14. INTERPERSONAL SENSITIVITY
It is the capacity to identify what others
feel, what they think, what their
personality may be, and their needs and
expectations.

15. THE COMPONENTS OF
INTERPERSONAL SENSITIVITY
Behavioral sensitivity. Understanding the
behaviors, attitudes, and actions of the people
around us.
Emotional sensitivity. Connecting and
understanding the emotions of others and
acting accordingly.
Social sensitivity. Deciphering what people’s
needs, thoughts, personalities, and beliefs are

16. OTHER CHARACTERISTICS
THAT DEFINE INTERPERSONAL
SENSITIVE PEOPLE:
1. More outgoing and connection-oriented
personalities.
2. Open and curious, with the ability to achieve.
3. Meticulous, observant, and tolerant.
4. Empathetic. However, they pay more attention
and credibility to gestures than to people’s words.

18. WHEN “I” IS REPLACED BY
“WE”
EVEN “ILLNESS”
BECOMES
“WELNESS”

19. REFERENCE:
• https://en.wikipedia.org/wiki/Communications_management#:~:text=Communications%20
management%20is%20the%20systematic,an%20organization%20and%20between%20organi
zations.
• https://exploringyourmind.com/interpersonal-sensitivity/