The document discusses effective communication. It defines communication as the process of interacting with others to share knowledge and experiences. It identifies the key elements of communication as a sender, message, channel, receiver, decoding, and feedback. It also outlines different types of communication based on means of delivery, corporate relationships, and direction of information flow. Barriers to effective communication and skills to improve communication, such as making the message clear, checking for understanding, and encouraging feedback, are also discussed.

2. we express our heartfelt gratitude to
our teacher who teaches us in very
excellent manner. we also deserve our
sincere thanks to all who helped us in
the preparation of this project.
During the preparation of this
presentation, We have the good fortune
to be able to draw upon the devotion,
deep knowledge and mature experience
the various scholars, we express my
most grateful thanks.

3. “To apprise the audience
what communication is and
what does effective
communication involves” .

4.  We are living in a world which is totally
networked with communication.
 With the advent of fast technology, the world
has become a global village.
 The information sharing among various groups in
society at national and international levels has
become very smooth, effective and efficient.
 With the click of small button on computer, you
can easily get any information according to your
needs and choice.
 Now the economic power lies in the hands of the
countries having very sound information
technology network

5. PART 1 – MEANING AND
PROCESS BY DIKSHA
AND ARPIT
PART 2-TYPES OF
COMMUNICATION BY
ANWAY
PART 3-SIGNIFICANCE
AND BARRIERS BY
ANJALI
PART 4 EFFECTIVE
COMMUNICATION
SKILLS BY COL. ANOOP
PREVIEW

7.  The process of communication is what allows
us to interact with other people; without it,
we would be unable to share knowledge or
experiences with others.
 Common forms of communication include
speaking, writing, gestures, touch and
broadcasting.
What does it mean to you?

8. Sender Message Channel Receiver Decoding
Feedback
Encoding

9.  Every communication system has 5 basic
requirements
 Data Source (where the data originates)
 Transmitter (device used to transmit data)
 Transmission Medium (cables or non cable)
 Receiver (device used to receive data)
 Destination (where the data will be
placed)

11.  E-mail
 Voice Mail
 Smart Phone
 Telecommuting
 Groupware
 E-Commerce
 Bulletin board system
 Global positioning system
 Video-conferencing
 Fax
 The Internet

13. TYPES OF
COMMUNIC
ATION
ON THE BASIS OF
MEANS OF
COMMUNICATION
VERBAL
COMMUNICATIO
N
ORAL
COMMUNICATI
ON
WRITTEN
COMMUNI
CATION
NONVERBAL
COMMUNICATIO
N
SIGN
LANGUAGE
BODY
LANGU
AGE
ON THE BASIS
OF CORPORATE
RELATIONSHIP
FORMAL
COMMUNICATI
ON
INFORMAL
COMMUNICA
TION
ON THE BASIS OF
FLOW OF
DIRECTION OF
INFORMATION
DOWNWARD
COMMUNICATION
HORIZONTAL
COMMUNICATIO
N
UPWARD
COMMUNICATI
ON
DIAGONAL
COMMUNICATION

14. VERBAL
COMMUNICATION.
 Two types of verbal
communication.
 (1) Oral communication.
 (2) written communication.

15.  Through signs &
symbols.
 Non-verbal can go
without verbal
communication.
 Verbal can’t go
without non-verbal
communication.

16. FORMAL
COMMUNICATION
We use this type of
communication in
offices and social
gathering.

17.  We use this type of communication with our
family or friends.

18. MANAGING
DIRECTOR
WORKS MANAGER
FACTORY
MANAGER
SUPERVISOR
WORKER
MARKETING
MANAGER
BRANCH
MANAGER
SALES OFFICER
SALESMEN
FINANCE
MANAGER
ACCOUNTS
MANAGER
ACCOUNTS
OFFICER
ACCOUNTS
CLERK
PERSONNEL
MANAGER
TRAINING
MANAGER
TRAINING
OFFICER
CLERK

20.  Healthy organizational environment
 Management-employee relations
 The external and internal communication
network
 Functionalisation
 The complexity of business activities
 Globalization and the language problem
 Competition
 Participation and delegation

22. BUILDING
AN
EFFECTIVE
COMMUNICATION
SYSTEM
PART 4

23. Effective
Communication skills
Eye contact & visible
mouth
Body
language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

24. Effective communication requires to
message to be :
 Clear and concise
 Accurate
 Relevant to the need of the receiver
 Timely
 Meaningful
 Applicable to the Situation

25. Effective Communications requires the
Sender to:
 Know the subject well
 Be interested in the subject
 Know the Audience members and establish a
Rapport with them
 Speak at the level of the receiver
 Choose an appopriate communication
channel

26. The channel should be:
 Appropriate
 Affordable
 Appealing

27. The Receiver should:
 Be aware , interested, and willing to accept
the message
 Listen attentively
 Understand the value of the message
 Provide feedback

29.  The main purpose of communications is to
inform, or to bring round to a certain point
of view, or to elicit action.
 Communication is the life blood of business.
 No business can develop in the absence of
effective internal and external
communication.
 Besides, communication skills of employees
are given high weightage at the time of their
appointment as well as promotion.

31. Anjali Srivastava
Anoop Vyas
Anway Kumar Singh
Arpit Kumar Singh
Diksha Agrahari