This document provides guidance on communicating important information to someone named Susan in a supportive way. It suggests privately explaining mistakes, using pictures to discuss future plans, and making alternative enjoyable activities when plans change. The goal is to inform Susan of important matters in a calm and supportive manner.

1. WHAT IS WHEN PAUL WE THINK AND WE
HAPPENING/WHERE DOES THIS.. IT MEANS… SHOULD..
WHEN
Anytime Paces the Paul is going Ask if he wants
floor to have a to go and lie
Goes pale seizure down on his bed
Doesn’t answer Stay with him
when you call to make sure he
his name is safe
At mealtimes Throws his That he Get him
plate doesn’t like something else
the food to eat
Or
Or Lift his plate as
He’s finished soon as he’s
and wants to done and ask if
go he wants to get
up
Anytime Walks up and He wants his Go through his
down past his music turned CD’s with him
bedroom door on in his room (he will nod
when he gets to
the one he
wants) and put
it on
When surrounded by Starts to There’s too Mae eye
lots of people either breath heavily many people contact with
at home, at the day Makes loud around him him
service or out and noises and/or people Say’ Paul, will
about Hits out at you are invading we go now?’
his space holding out your
arm and leave
immediately
Best to go
somewhere
quiet and
familiar
Examples of Best Practice

2. WE WANT TO TELL TO DO THIS WE… HELPED/SUPPORTED
SUSAN BY…
That she has made a Explain this IN Stay nearby in case she
mistake in a PRIVATE and show her needs more help
task/activity/her work the correct way of Let her know when she
doing things. Never does things well
directly criticize her
When something she is Use her picture It really helps to count
looking forward to is calendar and count the each day with her
going to happen days with her everyday, as she can
Draw a picture of the see the time get closer
event with her on the and closer
date in her calendar
That there has been a Tell her as soon as you Very importantly, plan
change to her plans know, explaining the something nice to do in
(especially something reasons why its place (loves going to
that she has been Use her picture the cinema, or going out
looking forward to) calendar to go through for a hot chocolate and
when it will next happen ice-cream)
Its time to get up Waken her gently by Make sure her room is
saying a quiet ‘Good nice and warm (hates to
Morning’ be cold)
Leave her for 15mins Talk to her about what
before going in to her she wants for breakfast
again – must go for breakfast
before getting washed
and dressed
Examples of Best Practice