Communicate to Motivate
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The document discusses effective leadership through communication and motivation skills. It defines communication as sharing common ideas and provides tips for strong communication skills like listening without judgment, making expectations clear, and offering knowledge freely. Motivational leadership requires preparation, presence through confident communication and commitment, and perceptual insights. Motivation is getting others to want to do something willingly for fun, rewards, reputation, challenge, or purpose. Maintaining motivation is like bathing - it requires regular effort.
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Communicate to Motivate
- 1. Building healthy communities. The largest volunteer arm of the American Medical Association, the AMA Alliance is a public health advocacy network. COMMUNICATE TOCOMMUNICATE TO MOTIVATEMOTIVATE
- 3. Communication skills +Communication skills + Motivation skills =Motivation skills = Effective LeadershipEffective Leadership
- 4. COMMUNICATECOMMUNICATE Latin communis – common, to share, to impart
- 5. Communication SkillsCommunication Skills • Listen to, and value, what others say • Listen for ideas – not just words • Listen without judgment –It’s ok to disagree –Focus on listening – don’t spend time planning your rebuttal
- 6. Communication Skills (cont.)Communication Skills (cont.) • Make your expectations clear- ask questions to make sure you know what’s expected of you • Limit your own talking
- 7. Communication Skills (cont.)Communication Skills (cont.) • Communicate frequently –Check e-mail daily & return phone calls promptly –Don’t micro-manage • Offer knowledge freely – encourage others to share theirs
- 8. Communication Skills (cont.)Communication Skills (cont.) • FEEDBACK !!!
- 9. Characteristics of a MotivationalCharacteristics of a Motivational LeaderLeader • Preparation – knowledge and skill • Presence – communication, confidence, commitment and energy • Perceptual ability - insight
- 10. ““Motivation is the art of gettingMotivation is the art of getting people to do what you wantpeople to do what you want them to do because they wantthem to do because they want to do it.”to do it.” - Dwight Eisenhower
- 11. ValuesValues Personal Integrity Fun Personal growth Family Affiliation/Belonging Positive attitude Self-determination Courage Chocolate Energy Financial Security Honesty Time Dependable Joy/Happiness Responsible Power Caring Recognition Fair Tradition Empathy Faith Tolerance
- 12. SOURCES of MOTIVATIONSOURCES of MOTIVATION • Fun • Rewards • Reputation • Challenge • Cause or Purpose
- 13. People often say that motivationPeople often say that motivation doesn’t last. Well, neither doesdoesn’t last. Well, neither does bathing – that’s why webathing – that’s why we recommend it daily!recommend it daily! - Zig Ziglar
Editor's Notes
- Show cartoon…. Ask if there are any questions?….. (Pause….) Then click on next slide….
- Read Slide
- The word communicate has its roots in the Latin communis – common, to share, to impart. To share --- No wonder communication is one of the most important skills an effective leader can have! Psychologist Carl Rogers states, …. ”Real communication occurs when we listen with understanding – to see the idea and attitude from the other person’s point of view, to sense how it feels to them, to achieve their frame of reference in regard to the thing they are talking about.” Ah – “listening….” We all want to be good listeners – it’s a remarkable skill. Listening is not the same as hearing… Hearing is using the ears to acknowledge the sound of something. Listening means understanding from the perspective of the speaker. The ability to communicate clearly is essential for getting our message across and understanding the messages of others. Having to “guess” what’s on another person’s mind often leads to miscommunication, mistrust, hard feelings and no fun!
- Let’s take a look at good Communication Skills: Listen to, and value, what others say. Listen for ideas – not just words. Listen without judgment. It’s perfectly ok to disagree. Focus solely on listening to the other person – do not spend your time planning your rebuttal.
- Make your expectations clear and ask questions to make sure you know what others expect of you. It’s a good idea to paraphrase what they said, just to make sure you got it right! Limit your own talking – it’s impossible to listen and talk at the same time!
- Communicate frequently. Don’t micro-manage….. As a leader, it’s important to communicate frequently – this doesn’t mean to harass people by micro-managing, it means to keep them informed and to respond to them in a timely way. Make sure you check your e-mail daily and return phone calls promptly. Offer knowledge freely and encourage others to share theirs. When we prudently share knowledge and experience to add to a discussion, help solve a problem, teach others and create a team attitude, we can strengthen the organization. Remember- the root of communicate means to “share.”
- One of the most effective communication tools a leader can use is to give feedback. Effective feedback is timely, constructive, focuses on specific areas and should be given in a spirit of trust and cooperation – and it goes both ways! Leaders should both give and expect to receive feedback. How many times have you chaired a committee, given a presentation or done a project – and then hungered for an honest evaluation of how you did? Most of us are type-A personalities – we WANT to know how to improve. Feedback is a great motivator. Now that we’ve looked at communication skills as an essential part of good leadership, let’s go a step further to see how expanding those skills to motivate others can help you become an exceptional leader. I’d like you to think back in time for just a minute? What motivated you to become a leader in the Alliance? Was there an individual who motivated you to say “yes?” What was it that she or he did that made you want to be involved?
- Let’s take a look at some of the CHARACTERISTICS OF A MOTIVATIONAL LEADER: Preparation, presence & perceptual ability. PREPARATION – Knowledge and skill A motivational leader understands his or her organization and is able see the “Big Picture” because they have invested time in setting goals and planning for the future. This preparation gives them the tools needed to evaluate the likelihood of success in accomplishing goals. It also arms them with the ability to support or suggest changes PRESENCE – communication, confidence, commitment To a motivational leader, commitment is more than setting goals – it is the ability to communicate the importance of the goals to others and get them to act on them. By paying attention to others in an organization and learning what matters to them, a leader can push the right buttons to accomplish what is needed to move an organization forward. Additionally, the best leaders have the confidence to relinquish “control” and empower others to act. PERCEPTUAL ABILITY – insight A motivational leader knows to focus on volunteers’ behavior – not personality. This leader also knows the other members of the organization and has an awareness of reasons behind events, so can anticipate results of actions. Good leaders anticipate reactions to change and are ready to address concerns about that change. Those in charge should be able to take action necessary to achieve goals important to others. Above all, when a leader can put goals into a form that has personal value to individuals, then motivation exists.
- Dwight Eisenhower said, “Motivation is the art of getting people to do what you want them to do because they want to do it.” Motivation is the basis for human behavior. This broad statement encompasses many needs of the human condition, including the need for food, shelter and safety. We’re going to examine a few of the emotional needs satisfied by motivation. Let’s talk a bit about what motivates you – and why….
- This slide has lots of interesting “Values” but it’s not comprehensive. As you look at these, think about what means most to you – what do you value. And if it’s not on this list – add it! (Give about three minutes for people to look over list and think about it…..) Does anyone care to share just one of the meaningful values on their list? Was “rewards” on your list? No? Here’s a reward for sharing anyway! (Chocolate….) Now I’d like to know if the chocolate “motivates” anyone else to share one of their values? As we’ve just learned, not everyone is motivated by the same values. This doesn’t in any way mean one person’s values are more important or better than another’s – it simply means we are each unique! When you begin to think about motivation as a leadership tool, keep in mind the number one rule is: motivation is not one size fits all! People who focus on people’s true motivational needs and values are the true motivators because they help people enrich their own lives. As a leader you need to understand what motivates your volunteers/members. The best way to find this out is to ask them! Remember to ask only general questions – not personal ones!
- As you wrote down your list of values and think about what motivates you, did anyone feel just a little tug of emotion? Interestingly, motivation and emotion have the same root – the Latin movere, which means to move. According to John Barbuto at the Univ of Neb, there are five sources of motivation FIVE SOURCES OF MOTIVATION: Some individuals are motivated by FUN. To appeal to people motivated by fun, a leader needs to plan ahead: You set the tone - remain positive, upbeat, pay attention to others & make comments that have a positive effect on people. Start meeting with social or build in fun time. Hold fun, social events – include family Organize special interest groups End meetings on a positive note REWARDS How many of you have promised your children – or yourself- a reward for a job well-done? For people who are motivated in this manner, a leader needs to be prepared to give Prizes - like the prime parking space Plaques Be fair when rewarding volunteers To engage people who are motivated by REPUTATION, you need to: Give lots of feedback, appreciation Praise in front of others Credit everyone and tell of their value to the Alliance Give recognition with certificates, prizes Recognize at every meeting Some individuals are motivated by CHALLENGE . To work well with volunteers motivated in this manner, a leader needs to: Assign jobs that require skills & talents – match job to volunteer Find out what new challenges they want, help them develop more skills (invite them to attend LDC) Don’t give mundane tasks Let them do the work without interference Let them structure their task how it works for them Delegate, delegate, delegate! People who believe in the organization and believe they are doing something for the greater good are motivated by the cause or PURPOSE: Consistently communicate the Alliance mission & vision and “why” we exisit Communicate the purpose of the job and how it fits the mission Remind volunteers how their efforts make a difference and how their work fits into the bigger picture. Include these people in strategic planning so they feel they have a stake in the organization’s outcomes. ADDITIONAL WAYS TO MOTIVATE OTHERS: In addition to big meetings, hold small ones (committee meetings fit here) where work is actually done so people can feel part of a team instead of part of a huge group. Be clear about the mission. Make goals specific and measurable. Build a team - involve others in the planning process – don’t just dump your vision on them! Solicit their ideas, listen with an open mind. Come to consensus on goals. Be a role model as someone who is willing to do the hard work – not just the glamorous jobs! People learn from example more than by being told what to do. Provide feedback, thanks, praise and celebrate in a timely manner. What we’ve discussed today relates to motivating people within a society or organization to satisfy personal needs for acceptance, accomplishment, recognition, and just plain fun. Many of you are already familiar with this idea – you may have heard it as WIFFM – or…WHAT’S IN IT FOR ME? There are hundreds, if not thousands, of potential Alliance leaders in communities across the country. I think you’ll all agree that when leaders have both vision for and commitment to the Alliance, when we take the time to help potential leaders develop their own skills and to see the true value of leadership within this organization, when we listen and understand what motivates each person, when we communicate clearly, when we empower people, when we celebrate every members’ involvement, then we will see hundreds of those potential leaders eager and willing to step up and participate. I’ll leave you with one more quote:
- “People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily.” - Zig Ziglar