The document provides a step-by-step user guide for landlords and property managers to use the ComEd Property Manager Portal. The portal allows landlords to establish Landlord Agreements with ComEd to ensure uninterrupted electric service for unoccupied properties. The guide outlines how to create a user profile, add and edit Landlord Agreements, add and remove premises from agreements, and add or remove tenants from premises to connect or disconnect their electric service.

1. PROPERTYMANAGER
PORTAL
Property
Manager
Portal
NEW!
STEP-BY-STEPUSERGUIDE

2. TableofContents
Introduction.......................................................1
LandlordAgreements
CreateaUserProfile.............................................2
AddaLandlordAgreement .....................................3
EditaLandlordAgreement .....................................3
AddaPremisetoaLandlordAgreement......................4
RemoveaPremisefromaLandlordAgreement.............5
AddaTenanttoaPremise.......................................6
TenantConsentForms
RemoveaTenantfromaPremise..............................7
UpdateYourPropertyManagerAccount.....................8
STEP-BY-STEPUSERGUIDEPropertyManagerPortal

3. ThePropertyManagerPortal
ForCommercialandResidentialProperties
INTRODUCTION
TheComEdPropertyManagerPortalisanonlinewebportalthatallowslandlords
andpropertymanagerstoestablishLandlordAgreementswithComEdtoensure
uninterruptedserviceinpropertiesthatareunoccupied.
ALandlordAgreementisanagreementbetweenalandlord/propertymanager
andComEd.Bothcommercialandresidentialpropertiescanbemanagedunder
asingleLandlordAgreement.TheLandlordAgreementprovidesuninterrupted
servicebetweentenantsbyautomaticallyplacingelectricservicebillinginthe
landlord/propertymanager’snameafteratenantleavesthepremise,ensuring
continuousservice.ThebenefitsofaLandlordAgreementwithComEdinclude:
•Continuouselectricserviceduringwintermonthstohelpreduce
theriskoffrozenpipesandresultantpropertydamage.
•Uninterruptedelectricservicetomaintainlightingandsecuritysystems.
•Abilitytoimmediatelytransferelectricservicebillingtoanewtenant
withoutanydelayandwithoutneedforelectricservicerestoration.
Foranyfurtherquestionsormoreinformation,visitComEd.com/Landlordtosee
ourFAQ.
STEP-BY-STEPUSERGUIDEPropertyManagerPortal
1

4. GETTINGSTARTED
UsersmustcreateaprofilepriortousingthePropertyManagerPortal.
NOTE: EvenifyouraccountisalreadyregisteredunderManageMyAccount,youmustcreateanewuser
nameandpasswordforyourPropertyManagerPortalaccount.
RESIDENTIALCUSTOMERS
WILLNEED:
•SocialSecurityNumber
•DateofBirth
•Name
•ContactPhoneNumber
•MostRecentAddress
•Driver’sLicense/StateID
•EmailAddress
•AccountNumber
COMMERCIALCUSTOMERS
WILLNEED:
•FederalTaxID
•BusinessName
•ContactPhoneNumber
•BusinessAddress
•EmailAddress
(A)CREATEAUSERPROFILE
1.GOTO ComEd.com/Landlord ANDSELECTREGISTERYOURPROPERTYMANAGERACCOUNT.
EnteryourexistingComEdaccountnumberandprimaryphonenumbertoverifyyouridentity.
2.ENTEREMAILADDRESSANDPASSWORD.
IfyourComEd.comaccountisalreadyregisteredunder
ManageMyAccount,youmustuseadifferentemailaddress.
Followthepasswordrequirementsoutlined.[CONTINUE]
3.SELECTYOUR3SECURITYQUESTIONS.
Entereachcorrespondinganswer.[CONTINUE]
4.SELECT‘YES’TOAGREETOTHETERMSANDCONDITIONS.[CONTINUE]
5.VERIFYYOURREGISTRATION.
Aconfirmationemailwillbesenttotheemailaddressprovided.
FollowtheinstructionsintheemailtoverifyyourProperty
ManagerPortaluserprofile.
PropertyManagerPortal STEP-BY-STEPUSERGUIDE
2
RESIDENTIALCUSTOMERS
WILLNEED
COMMERCIALCUSTOMERS
WILLNEED
ANDSELECTREGISTERYOURPROPERTYMANAGERACCOUNT.
EnteryourexistingComEdaccountnumberandprimaryphonenumbertoverifyyouridentity.

5. USINGTHEPROPERTYMANAGERPORTAL
OnceyourPropertyManagerAccountiscreated,youmustsetupyourLandlordAgreement.
ToaddaLandlordAgreement...
LogintoyourAccount–GotoComEd.com/Landlord.
YoumustlogintoaccessyourPropertyManagerinformation.Ifyoucurrentlyhavea
LandlordAgreementinplacepriortologgingin,youshouldseeyourcreatedAgreementupon
completingregistration.
PropertyManagerPortal STEP-BY-STEPUSERGUIDE
(B)EDITALANDLORDAGREEMENT
1.LOCATETHELANDLORDAGREEMENTBY
AGREEMENTNICKNAME.
2.CHOOSE[VIEW/EDIT]UNDERMANAGE
AGREEMENT.
3.SELECT[EDIT]NEXTTOTHEINFORMATIONYOUWANTTOUPDATE.
4.UPDATETHEINFORMATION.[SAVE]
YouhavesuccessfullyeditedyourLandlordAgreement.
Youwillreceiveaconfirmationmessage.
NOTE: IfyouneedtoremoveaLandlordAgreement,call877-4-ComEd-1(877-426-6331).
NEXTSTEP:ADDAPREMISE
3
(A)ADDALANDLORDAGREEMENT
1.INTHETOPRIGHTCORNEROFTHEPROPERTYMANAGERHOMESCREEN,CLICK[ADDNEW].
2.COMPLETETHEFIELDSASINDICATED.
3.CHECKTHE“IAGREE”. [CONTINUE]
YouhavesuccessfullyaddedanewLandlordAgreement.
Youwillreceiveaconfirmationmessage.

6. (C)ADDAPREMISETOANEXISTINGLANDLORDAGREEMENT
1.LOCATETHELANDLORDAGREEMENTBYAGREEMENTNICKNAMEANDSELECT
THE[VIEW/EDIT]BUTTONUNDERMANAGEAGREEMENT.
2.SELECT[EDIT]FROMTHE‘ADDPREMISES’SECTION.
3.SELECTONEOFTHETHREEOPTIONSTO[LOOKUP]YOURPREMISE.[ADD]
4.UPDATETHEINFORMATION.[SAVE]
YouhavesuccessfullyupdatedyourAccountProfile.
Youwillreceiveamessageconfirmingyourchanges.
PropertyManagerPortal STEP-BY-STEPUSERGUIDE
4

7. PropertyManagerPortal STEP-BY-STEPUSERGUIDE
(D)REMOVEAPREMISEFROMANEXISTINGLANDLORDAGREEMENT
1.LOCATETHELANDLORDAGREEMENTNICKNAMEANDSELECT
THE[VIEW/EDIT]BUTTONUNDERMANAGEAGREEMENT.
2.SELECT[EDIT]FROMTHE‘CURRENTPREMISES’SECTION.
3.SELECTTHEPREMISEYOUWANTTODELETE.
4.CLICKTHERED[DELETESELECTED]BUTTON.
5.CONFIRMTHECORRECTPREMISEHASBEENSELECTED.
[CONFIRMDELETE]
YouhavesuccessfullyupdatedyourAccountProfile.
Youwillreceiveamessageconfirmingyourchanges.
NOTE: RemovingapremisedoesnotcancelaLandlordAgreement.
Todoso,pleasecall877-4-ComEd-1(877-426-6331).
5

8. PropertyManagerPortal
(E)ADDATENANTTOAPREMISE(ConnectServiceatMoveIn)
LandlordsmusthaveasignedTenantConsentFormpriortoaddingatenanttoapremise.
Thisformcanbedownloadedfromthe‘ViewandManageMyAgreements’tabonthe
PropertyManagerhomepage.
1.LOCATETHELANDLORDAGREEMENTBYAGREEMENTNICKNAME.
2.CHOOSE[VIEW/EDIT]UNDERMANAGESERVICE.
3.CHOOSE[NEWTENANT]NEXTTOTHEPREMISEYOUAREUPDATING.
4.COMPLETEALLCUSTOMERINFORMATIONREQUIRED.
5.CHECKTHE“ICONFIRM…”BOX.[CONTINUE]
6.ADDTHE“STARTSERVICEDATE”.[CONTINUE]
7.COMPLETEALLIDENTIFICATIONFIELDSREQUIRED.[CONTINUE]
8.REVIEWTHECONFIRMATIONSCREEN.[SUBMIT]
YouhavesuccessfullyaddedaTenanttoaPremise.
Youwillreceiveaconfirmationmessage.
NOTE: Commercialcustomersmustcall877-4-COMED-1(877-426-6331)toconnectservice
onbehalfofatenant.CommercialtenantscannotbeconnectedthroughtheProperty
ManagerPortal.
STEP-BY-STEPUSERGUIDE
6
DOWNLOADTHETENANT
CONSENTFORMFROMTHE
‘VIEWANDMANAGEMY
AGREEMENTS’TAB

9. PropertyManagerPortal
REMOVEATENANTFROMAPREMISE (DisconnectServiceatMoveOut)
LocatethepremiseinyourLandlordAgreementtoverifyelectricservicebilling.
•Ifelectricservicebillingisinatenant’sname,itwillbedisplayedas“TenantOccupied”.
•Ifelectricserviceisbillingtothepropertymanager/landlord,theaccountnumberwill
bedisplayed.
1.LOCATETHELANDLORDAGREEMENTBYAGREEMENTNICKNAME.
2.CHOOSE[VIEW/EDIT]UNDERMANAGESERVICE.
3.LOCATETHEPREMISEWHEREYOUWANTTODISCONNECTSERVICE.[MOVEOUT]
4.ADDTHE“STOPSERVICEDATE”ANDCONTACTTELEPHONE.[CONTINUE]
5.CHECKTHE“ICONFIRM…”BOX.[CONTINUE]
6.REVIEWTHECONFIRMATIONSCREEN.[SUBMIT]
YouhavesuccessfullyremovedaTenantfromaPremise.
Youwillreceiveaconfirmationmessage.
STEP-BY-STEPUSERGUIDE
7

10. UPDATEYOURPROPERTYMANAGERACCOUNTPROFILE
1.LOGINTOTHEPROPERTYMANAGERPORTAL.
2.FROMTHEPROPERTYMANAGERHOMESCREEN,CHOOSETHE[EDIT]BUTTON
FROMTHE“MYPROFILE”BARATTOP.
3.LOCATETHEINFORMATIONYOUWANTTOUPDATEANDCHOOSE[EDIT].
4.UPDATETHEINFORMATIONAND[SAVE].
Onceyouhavecompletedyouraccountregistration,youmayupdateyourpropertymanager
profileaccountinformation.Youwillreceiveamessageconfirmingyourchanges.
PropertyManagerPortal STEP-BY-STEPUSERGUIDE
8