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Managed Services
The CIO Payoff
Information Week Elite 100
Las Vegas, NV
Comcast Proprietary and Confidential
Identifying
opportunities for
competitive differentiation
Developing
and refining
business strategy
54%
Driving
business innovation
45% 41%
IN A 2014 SURVEY BY MAGAZINE,
CIOS WANT TO SPEND MORE TIME:
CIOS & THEIR COMPANIES
WANT A MORE STRATEGIC ROLE
Comcast Proprietary and Confidential
Deliver high-quality Secure
services for employees and
customers while optimizing
the IT budget
Reallocate capital and
IT resources to maximize
productivity
Realize the advantages
that new technology
provides
Manage network traffic
that’s growing rapidly with
a budget that’s not
BUSINESS LANDSCAPE
TODAY’S
IT IMPERATIVES
HIGH-QUALITY
SECURE SERVICES
Comcast Proprietary and Confidential
+ The practice of outsourcing day-to-day
management responsibilities and
business functions as a strategic
method for improving operations and
cutting expenses.
+ Affords CIOs agility with regard to
capital and resource allocation, and
project prioritization
CIOs Turning to Managed
Services
WHAT ARE
MANAGED SERVICES? Common Managed Services:
+  Storage, Hosting
+  Security
+  24/7/365 Monitoring
+  Help Desk/Service Desk
+  Network Design and Implementation
+  Network Management
+  Data Management/Analytics
+  Systems Management
+  Hosted Voice (UCaaS)
+  SaaS
Comcast Proprietary and Confidential
+ Large service providers that own
infrastructure
+ Small, start-ups and non facility
based service providers
+ Trade-offs between the two
MANAGED SERVICES
PROVIDER MARKETPLACE
Key Evaluation Points:
+  Expertise and Experience
+  Ability to Innovate for the Future
+  Coverage
+  Customer experience
+  Financial viability, available resources
+  What do they own vs. manage?
+  What are their supplier
relationships like?
CROWDED
LANDSCAPE
Comcast Proprietary and Confidential
Comcast Business Managed
Enterprise Solutions Portfolio
Comcast Business
has the expertise, the
network and the size to
offer more for less
A single source for all
your locations
nationwide
Single Account and
Program Manager
Billing Consolidation
Cable (HFC)
Ethernet: Wide Area or Metro
Others as required
3G/4G Service
Satellite Service
Hybrid Wireline
Managed
Connectivity
Managed
Business Continuity
Managed
Security
Basic
Advanced
Custom
Managed
Wi-Fi
Professional
Services
IPSEC VPN Aggregation
Managed Firewall
Unified Threat Management
Installation/Inside Wiring
Maintenance
Tier 1 Help Desk
Cisco, Fortinet,
Juniper
Others as required
Managed
Router
Digital Voice (ATA)
Virtual PBX
SIP/PRI
Managed
Voice
Comcast Proprietary and Confidential
Device Auth
Tunnel Mgmt
CPE Config
Customer Portal
Network Orchestration
IP VPN Based,
Orchestrated from the Cloud
Extended Off-net through IP peering
EthernetHFC/Ethernet
ILECS/CLECSMSOs
Managed Network
of the (near) Future
HFCEoHFC
Ethernet
Comcast Proprietary and Confidential
Summary
CIO Challenge
+  Deliver services, leverage new technology,
improve the customer experience – with a static
budget
+  Bring strategic value to the organization
Companies struggling:
+  To keep up with new technology, back-ups,
patches, security, network reliability
+  With time resource constraints and in-house
knowledge on key functions like security, wifi,
network management, etc.
Managed Services:
+  Growing trend of outsourcing very important but
“non strategic” assets
+  The Managed Network of the Future is evolving
The CIO Payoff of
Managed Services:
+  Agility and ability to address growing complexity of
the IT function with current staff, free up priorities to
focus on strategic initiatives
The Managed Network
Of The Future Is
Evolving
Comcast Proprietary and Confidential
Glenn Katz
VP & GM Enterprise Services
Glenn_Katz@Cable.Comcast.Com

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Comcast - Managed Services

  • 1. Managed Services The CIO Payoff Information Week Elite 100 Las Vegas, NV
  • 2. Comcast Proprietary and Confidential Identifying opportunities for competitive differentiation Developing and refining business strategy 54% Driving business innovation 45% 41% IN A 2014 SURVEY BY MAGAZINE, CIOS WANT TO SPEND MORE TIME: CIOS & THEIR COMPANIES WANT A MORE STRATEGIC ROLE
  • 3. Comcast Proprietary and Confidential Deliver high-quality Secure services for employees and customers while optimizing the IT budget Reallocate capital and IT resources to maximize productivity Realize the advantages that new technology provides Manage network traffic that’s growing rapidly with a budget that’s not BUSINESS LANDSCAPE TODAY’S IT IMPERATIVES HIGH-QUALITY SECURE SERVICES
  • 4. Comcast Proprietary and Confidential + The practice of outsourcing day-to-day management responsibilities and business functions as a strategic method for improving operations and cutting expenses. + Affords CIOs agility with regard to capital and resource allocation, and project prioritization CIOs Turning to Managed Services WHAT ARE MANAGED SERVICES? Common Managed Services: +  Storage, Hosting +  Security +  24/7/365 Monitoring +  Help Desk/Service Desk +  Network Design and Implementation +  Network Management +  Data Management/Analytics +  Systems Management +  Hosted Voice (UCaaS) +  SaaS
  • 5. Comcast Proprietary and Confidential + Large service providers that own infrastructure + Small, start-ups and non facility based service providers + Trade-offs between the two MANAGED SERVICES PROVIDER MARKETPLACE Key Evaluation Points: +  Expertise and Experience +  Ability to Innovate for the Future +  Coverage +  Customer experience +  Financial viability, available resources +  What do they own vs. manage? +  What are their supplier relationships like? CROWDED LANDSCAPE
  • 6. Comcast Proprietary and Confidential Comcast Business Managed Enterprise Solutions Portfolio Comcast Business has the expertise, the network and the size to offer more for less A single source for all your locations nationwide Single Account and Program Manager Billing Consolidation Cable (HFC) Ethernet: Wide Area or Metro Others as required 3G/4G Service Satellite Service Hybrid Wireline Managed Connectivity Managed Business Continuity Managed Security Basic Advanced Custom Managed Wi-Fi Professional Services IPSEC VPN Aggregation Managed Firewall Unified Threat Management Installation/Inside Wiring Maintenance Tier 1 Help Desk Cisco, Fortinet, Juniper Others as required Managed Router Digital Voice (ATA) Virtual PBX SIP/PRI Managed Voice
  • 7. Comcast Proprietary and Confidential Device Auth Tunnel Mgmt CPE Config Customer Portal Network Orchestration IP VPN Based, Orchestrated from the Cloud Extended Off-net through IP peering EthernetHFC/Ethernet ILECS/CLECSMSOs Managed Network of the (near) Future HFCEoHFC Ethernet
  • 8. Comcast Proprietary and Confidential Summary CIO Challenge +  Deliver services, leverage new technology, improve the customer experience – with a static budget +  Bring strategic value to the organization Companies struggling: +  To keep up with new technology, back-ups, patches, security, network reliability +  With time resource constraints and in-house knowledge on key functions like security, wifi, network management, etc. Managed Services: +  Growing trend of outsourcing very important but “non strategic” assets +  The Managed Network of the Future is evolving The CIO Payoff of Managed Services: +  Agility and ability to address growing complexity of the IT function with current staff, free up priorities to focus on strategic initiatives The Managed Network Of The Future Is Evolving
  • 9. Comcast Proprietary and Confidential Glenn Katz VP & GM Enterprise Services Glenn_Katz@Cable.Comcast.Com