Executive overview, definition and practical examples of how governments can collaborate intra-agency, inter-agency and across organizational boundaries to maximize their public value, optimize resources and improve citizen service responsiveness.
Review on public assessment of public services in the 11th five year plan per...HorizonKey
From 2006 to 2010, Horizon Research Consultancy Group has released the “Report on Index of Public Assessment on Chinese Public Service" annually, continuously tracing the development of Chinese public services over these five years: The Chinese public feels Chinese public services are developing stably although they confront new pressures their livelihoods; the PAPS index of 2010 reached 67.8 points (hundred-mark system), a modest increase over 2009.
Review on public assessment of public services in the 11th five year plan per...HorizonKey
From 2006 to 2010, Horizon Research Consultancy Group has released the “Report on Index of Public Assessment on Chinese Public Service" annually, continuously tracing the development of Chinese public services over these five years: The Chinese public feels Chinese public services are developing stably although they confront new pressures their livelihoods; the PAPS index of 2010 reached 67.8 points (hundred-mark system), a modest increase over 2009.
"At the Smart Metering Networking Implementation Summit taking place April 26-28th, 2010 in Washington D.C will provide you with the opportunity to exchange strategies and best practices for implementing a more stable grid. Gain practical knowledge on how to create a strategy to overcome operational, technical and regulatory issues pertaining to full AMI deployment.
Key smart metering priorities that will be discuss at the Summit
•Tackle the complexity of full scale smart metering deployment •Build effective and efficient pricing strategies •Maximize the reliability and scalability of smart meters •“Befriend” your customers by integrating customer-centric pricing, billing solutions, and incorporating training and educational programs •Optimize spend and improve cost structure by building strategic partnerships with suppliers and vendors
"
La progettazione degli ecosistemi turistici esperienziali -bicocca - 16.11....innovActing
Intervento del prof Andrea Rossi alla conferenza - I nuovi modelli di comunicazione dell'esperienza per il rilancio della competitività dell'offerta turistica - 16 novembre 2011 - Università Bicocca
Benoit Felten - The Universal Connectivity Revolutionimec.archive
Presentation at the Workshop on Municipal Fiber Networks, October 24th 2011 in Ghent, Belgium. The workshop was organised by Ghent University - IBCN / IBBT. More information about this event can be found at http://http://events.ibbt.be/en/workshop-municipal-fiber-networks.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
Esperienze di open data e open government nella prospettiva del Fraunhofer In...Open_data_emilia_romagna
L’innovazione tecnologica fa sì che i metodi di lavoro e le aspettative della società stiano cambiando. Questi mutamenti sono inoltre rilevanti per l'evoluzione del sistema politico-amministrativo, un processo che, per altro, è quotidianamente sotto gli occhi di tutti. Gli studi mostrano come molte pratiche amministrative e di governo siano percepite dai cittadini come non abbastanza trasparenti. In un contesto di politiche pubbliche, questa richiesta di apertura (‘openness’) si colloca all’interno del più ampio concetto di governo aperto (‘open government’). Ad esso si collegano vari aspetti, come la trasparenza, attraverso il rilascio di dati in formato aperto (‘open data’), la partecipazione realizzata grazie all’uso delle moderne tecnologie dell’informazione e della comunicazione (ICT) e azioni collaborative di co-progettazione. L’intervento vuole concentrarsi sugli open data intesi come uno degli elementi per raggiungere la trasparenza. Per farlo si procederà ad una introduzione sul ruolo degli open data in una smart city descrivendo il processo di apertura delle informazioni e le piattaforme open data, prendendo come esempio la città di Berlino. Nella presentazione di Lena Sophie Mueller, Fraunhofer Institute for Open Communication System (FOKUS) di Berlino, inoltre, si descrive lo stato dell’arte sui dati aperti in Germania, analizzando l’attuale piattaforma open government tedesca.
"At the Smart Metering Networking Implementation Summit taking place April 26-28th, 2010 in Washington D.C will provide you with the opportunity to exchange strategies and best practices for implementing a more stable grid. Gain practical knowledge on how to create a strategy to overcome operational, technical and regulatory issues pertaining to full AMI deployment.
Key smart metering priorities that will be discuss at the Summit
•Tackle the complexity of full scale smart metering deployment •Build effective and efficient pricing strategies •Maximize the reliability and scalability of smart meters •“Befriend” your customers by integrating customer-centric pricing, billing solutions, and incorporating training and educational programs •Optimize spend and improve cost structure by building strategic partnerships with suppliers and vendors
"
La progettazione degli ecosistemi turistici esperienziali -bicocca - 16.11....innovActing
Intervento del prof Andrea Rossi alla conferenza - I nuovi modelli di comunicazione dell'esperienza per il rilancio della competitività dell'offerta turistica - 16 novembre 2011 - Università Bicocca
Benoit Felten - The Universal Connectivity Revolutionimec.archive
Presentation at the Workshop on Municipal Fiber Networks, October 24th 2011 in Ghent, Belgium. The workshop was organised by Ghent University - IBCN / IBBT. More information about this event can be found at http://http://events.ibbt.be/en/workshop-municipal-fiber-networks.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
Esperienze di open data e open government nella prospettiva del Fraunhofer In...Open_data_emilia_romagna
L’innovazione tecnologica fa sì che i metodi di lavoro e le aspettative della società stiano cambiando. Questi mutamenti sono inoltre rilevanti per l'evoluzione del sistema politico-amministrativo, un processo che, per altro, è quotidianamente sotto gli occhi di tutti. Gli studi mostrano come molte pratiche amministrative e di governo siano percepite dai cittadini come non abbastanza trasparenti. In un contesto di politiche pubbliche, questa richiesta di apertura (‘openness’) si colloca all’interno del più ampio concetto di governo aperto (‘open government’). Ad esso si collegano vari aspetti, come la trasparenza, attraverso il rilascio di dati in formato aperto (‘open data’), la partecipazione realizzata grazie all’uso delle moderne tecnologie dell’informazione e della comunicazione (ICT) e azioni collaborative di co-progettazione. L’intervento vuole concentrarsi sugli open data intesi come uno degli elementi per raggiungere la trasparenza. Per farlo si procederà ad una introduzione sul ruolo degli open data in una smart city descrivendo il processo di apertura delle informazioni e le piattaforme open data, prendendo come esempio la città di Berlino. Nella presentazione di Lena Sophie Mueller, Fraunhofer Institute for Open Communication System (FOKUS) di Berlino, inoltre, si descrive lo stato dell’arte sui dati aperti in Germania, analizzando l’attuale piattaforma open government tedesca.
Inclusive Developmnet through Converged Public Services - Learnings from IndiaVikas Kanungo
This is generic presentation on e-Governance implementation and good practices made in 2011. The presentation was aimed at providing an overview on good e-Governance practices and principles to a ministerial delegation from Iraq invited by UNDP under South - South Exchange program. The author is an e-Governance expert and a senior consultant with The World Bank.
Collaborative Outcomes In The Public Sector Industry
1. Achieving Collaborative Outcomes in
the Public Sector
Helping Governments Maximize Their Public
Value
Russ LeFevre, Vice President, Public Sector
2. The Mission of Government – Deliver Public
Value
Fulfilled programs,
policies and legislation
“Outcome” vs. output
oriented
Public
Value Transparent and efficient
Positive impact on use of public funds, cost
society and quality of life savings and avoidance
Track service quality Measure performance
3. Governments Transforming Themselves to
Maximize and Measure Their Public Value
EVOLUTION OF GOVERNMENT PROCESSES
Public
Value
Collaborative
outcomes
Shared Business
services process platform
Standardized
processes Suite
Manual processes Best of Breed
Proprietary /
Legacy
EVOLUTION OF IT CAPABILITIES
4. The Public Sector Serves Diverse
Stakeholders Spanning Many Services
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
5. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
6. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
7. 1) Intra-Agency Collaborative Outcome: Tax
Administration & Child Support Enforcement
Constituent Collaborative Outcome Child
Child
Child support &
Services payments processed to custodial parent,
Support & Support
taxpayer compliance Tax & Rev non-custodial parent
Child Support enforced for Enforcement
Custodial mother contacts government,
service request is transferred to child support
enforcement office within social services
agency, where her case and status is verified
SAP CRM and Portal SAP Business
Process Platform
Child support enforcement office contacts tax
agency, which garnishes wages of non-custodial
Constituent
father and verifies his tax compliance Services
SAP Tax & Revenue Management
Social Tax & Revenue
Child support enforcement office delivers Services Mgmt
payment to custodial mother
SAP CRM and Portal
8. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
9. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
10. 2) Inter-Agency Collaborative Outcome:
Procurement Office & Tax Administration
Collaborative Outcome
Public Public Tax and Public
Vendor tax compliance ensured before
Admin Admin Revenue Admin
procurement award processed
Government purchasing office evaluates
vendor proposals in response to RFP / tender,
determines finalist for awarding contract
SAP Procurement for Public Sector SAP Business
Process Platform
Purchasing office verifies through tax agency
finalist vendor’s tax compliance condition
SAP Procurement for Public Sector
Public
Administration
If delinquent, tax agency issues bill
SAP Tax & Revenue Management
Tax & Revenue
Based on finalist vendor’s tax compliance Mgmt
condition, purchasing office either awards contract,
or holds until vendor’s tax obligation is fulfilled
SAP Procurement for Public Sector
11. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
12. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
13. 3) Cross-Organizational Collaborative Outcome:
Public Security, Licensing, Tax Administration
Collaborative Outcome
Constituent Public Tax and Constituent
State licensing agency only issues and renews eligible constituents, state
Services Security Revenue Services
tax agency ensures taxpayer compliance and local law enforcement collects
payments for outstanding alerts, warrants or tickets
Constituent requests issuance
of state driver’s license
SAP CRM and Portal
SAP Business
Local government law enforcement agency Process Platform
verifies any outstanding warrants or tickets
SAP Investigative Case Mgmt and Portal Public
Security
State tax agency verifies
taxpayer compliance
SAP Tax & Revenue Management Constituent Tax & Revenue
Services Mgmt
Depending on law enforcement and/or tax
conditions, licensing office holds or issues license
SAP CRM and Portal
14. 4) Private / Public Partnership
Collaborative Outcome
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
15. 4) Private / Public Partnership
Collaborative Outcome
SAP Business Process Platform
Public
Broadcasting Private Sector
Postal Business
Health
Infrastructure Policy / Services
Legislation
Records &
Archives Banking
Services
Economic Aid
& Development Transportation Justice Non Profit / Charitable
Education
Organizations
Public
Administration Public
Research Security
Social Constituent
Energy Services
Public Utilities Services
Tax & Revenue Private Healthcare
Defense Providers
Retail Services Mgmt
16. 4) Private / Public Partnership
Collaborative Outcome
Collaborative Outcome
Public Public
Charitable Charitable
EOC enables charitable organizations to provide aid to the
Security Security
Organization and health organizations to quickly respond and
community, Organization
(EOC) (EOC)
treat injured patients within the “golden hour”
Medical volunteer triages injured father, reports his
condition to the Emergency Operations Center (EOC)
SAP Emergency Mgmt for Public Sector SAP Business
Process Platform
EOC transmits information on the father to
available hospitals
Non Profit / Charitable
SAP ERP Organizations
The injured man’s family asks shelter
representatives to help locate him, they
send query to EOC Public Private Healthcare
SAP Investigative Case Mgmt Security Providers
(EOC)
EOC queries information provided by local
hospitals to locate father, they find him, and Health
send info back to shelter and family
SAP Investigative Case Mgmt