The document discusses the concept of a smarter government and city. It notes global trends like rising environmental concerns, expanding technology impacts, and growing threats that are driving the need for smarter approaches. A smarter city integrates technology strategically for sustainability, citizen well-being, and economic development. It also stresses the importance of integration across domains like transport, energy, and water. Examples provided include using data and analytics for predictive policing and intelligent transport systems. The benefits are more efficient services and accomplishing political promises to citizens.
The Business of IT - Integration Management: The Missing Link?Paul Wohlleben
The above article was published in the August 2005 edition of FEDTECH Magazine. The article describes a key management technique, Integration Management, and attempts to make the case for its use in critical Federal IT modernizations. The article is one in the series I write entitled "The Business of IT."
Jon Samuel, Head of Social Performance at Anglo American, discussed how we can use local procurement to grow the economies where we operate
You can find out more about Anglo American here:
http://www.angloamerican.com/
http://www.facebook.com/angloamerican
http://www.twitter.com/angloamerican
http://www.youtube.com/angloamerican
http://www.flickr.com/photos/angloamerican
http://www.linkedin.com/company/anglo-american
Bringing Government into the 21st Century : The Korean Digital Governance Exp...Jeongwon Yoon
I coauthored the book on Korea's Digital Governance published by World Bank Group with World Bank Editors and Professors from U. of Nebraska and KDI School. Each Author wrote single chapter on different topics and I wrote chapter 3 on Infrastructure Building and Implementation: Capacity Dimension.
http://hdl.handle.net/10986/24579
To ensure the economic health, welfare and security of their citizens, smart goverments are working towards (1) Citizen-centered experiences, (2) Government accountability, (3) Green government for a greener planet, (4) Sense and respond capabilities
The Business of IT - Integration Management: The Missing Link?Paul Wohlleben
The above article was published in the August 2005 edition of FEDTECH Magazine. The article describes a key management technique, Integration Management, and attempts to make the case for its use in critical Federal IT modernizations. The article is one in the series I write entitled "The Business of IT."
Jon Samuel, Head of Social Performance at Anglo American, discussed how we can use local procurement to grow the economies where we operate
You can find out more about Anglo American here:
http://www.angloamerican.com/
http://www.facebook.com/angloamerican
http://www.twitter.com/angloamerican
http://www.youtube.com/angloamerican
http://www.flickr.com/photos/angloamerican
http://www.linkedin.com/company/anglo-american
Bringing Government into the 21st Century : The Korean Digital Governance Exp...Jeongwon Yoon
I coauthored the book on Korea's Digital Governance published by World Bank Group with World Bank Editors and Professors from U. of Nebraska and KDI School. Each Author wrote single chapter on different topics and I wrote chapter 3 on Infrastructure Building and Implementation: Capacity Dimension.
http://hdl.handle.net/10986/24579
To ensure the economic health, welfare and security of their citizens, smart goverments are working towards (1) Citizen-centered experiences, (2) Government accountability, (3) Green government for a greener planet, (4) Sense and respond capabilities
Collaborative Outcomes In The Public Sector IndustryRuss LeFevre
Executive overview, definition and practical examples of how governments can collaborate intra-agency, inter-agency and across organizational boundaries to maximize their public value, optimize resources and improve citizen service responsiveness.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
Walter Ge from New Ventures China launches the English Language Impact report on Green SMEs in China, the first report of its kind. Drawing heavily on New Ventures China’s eight years of practical experience working with green SMEs to strengthen their business models and source investment, the Report:
* Develops an exploratory method to evaluate the financial, environmental and social performance of green SMEs, and provides a snapshot of the performance of a survey sample of SMEs against these criteria;
* Evaluates the contribution that green SMEs have made to China’s economic transformation;
* Highlights challenges to the development of green SMEs and identifies areas where SMEs can be better supported in order to achieve their full financial, environmental and social potential;
* Explores ways in which SMEs can realize “environmentally friendly development” and “resource-saving” development, in line with government policy.
Rob Dolan presents different purposes and applications for analytics within government. He provides case study examples of implementations and shares success stories. The webcast of this presentation is available here,
http://engage.vevent.com/rt/ibm~govanalytics
Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.
Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.
Building an organization with collaborative innovation is essential to accelerate technology breakthroughs. Is your IT infrastructure ready for the cognitive era?
Only some organizations are set up for cognitive era and in doing so, are leaving their competition far below. Is your IT infrastructure ready for the cognitive era?
Collaborative Outcomes In The Public Sector IndustryRuss LeFevre
Executive overview, definition and practical examples of how governments can collaborate intra-agency, inter-agency and across organizational boundaries to maximize their public value, optimize resources and improve citizen service responsiveness.
Insurance companies face several challenges like industry consolidation, regulatory pressures, shrinking margins, and along with that, demands from shareholders and stakeholders are quite high to stay competitive. In order to stay competitive, they need to transform their processes and operations, improve profitability, reduce cost and meet the ever growing need for improved customer service.
See how MphasiS utilizes various technology resources to improve the insurance industry's operations.
Walter Ge from New Ventures China launches the English Language Impact report on Green SMEs in China, the first report of its kind. Drawing heavily on New Ventures China’s eight years of practical experience working with green SMEs to strengthen their business models and source investment, the Report:
* Develops an exploratory method to evaluate the financial, environmental and social performance of green SMEs, and provides a snapshot of the performance of a survey sample of SMEs against these criteria;
* Evaluates the contribution that green SMEs have made to China’s economic transformation;
* Highlights challenges to the development of green SMEs and identifies areas where SMEs can be better supported in order to achieve their full financial, environmental and social potential;
* Explores ways in which SMEs can realize “environmentally friendly development” and “resource-saving” development, in line with government policy.
Rob Dolan presents different purposes and applications for analytics within government. He provides case study examples of implementations and shares success stories. The webcast of this presentation is available here,
http://engage.vevent.com/rt/ibm~govanalytics
Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.
Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.
Building an organization with collaborative innovation is essential to accelerate technology breakthroughs. Is your IT infrastructure ready for the cognitive era?
Only some organizations are set up for cognitive era and in doing so, are leaving their competition far below. Is your IT infrastructure ready for the cognitive era?
4. Agenda
How do I get Started
What is a
Smarter Examples Smarter Water,
Government? Health, Transport, City
Operations
5. Smarter Government: a response to global demand
ACCELERATING GLOBALIZATION CHANGING DEMOGRAPHICS
Countries and societies are becoming more Median ages are rising in the developed
economically interdependent across social, political countries of Italy, Germany and Japan,
and cultural boundaries, as illustrated by current but dropping in developing ones such
economic conditions. as India.
EVOLVING SOCIETAL RELATIONSHIPS RISING ENVIRONMENTAL CONCERNS
Today, governments are expected to deliver results Societies and governments are becoming more
and value through secure, private services that are attuned to what the earth can provide and what
available anywhere at any time. it can tolerate.
GROWING THREATS TO SOCIAL STABILITY
EXPANDING IMPACT OF TECHNOLOGY AND ORDER
The adoption of the Internet is remaking the From terrorism to armed conflict to pandemics
landscapes of business, healthcare and to natural disasters, the character of threats is
government. changing.
5
6. A Smarter City ….
…… is one that integrates technology into a strategic approach to sustainability,
citizen well-being, and economic development ……… but also stressing the
importance of integration and interaction across multiple domains.
Pike Research
Smarter Cities 21st Century Government: Integrated across Multiple Domains
8. A Smarter City ….
…… is one that integrates technology into a strategic approach to sustainability,
citizen well-being, and economic development ……… but also stressing the
importance of integration and interaction across multiple domains.
Pike Research
has moved from… Reactive to Predictive to Proactive: Applying advanced analytics and
industry expertise at all levels of the organization to more precisely predict - and continuously
act on - risks and opportunities.
9. More of the Same is Insufficient: Proactive Action
Water Transport Energy
Municipalities lose as much A major traffic jam in China A blackout in the Northeast of
as 20% of their caused gridlock for 60 miles the US affected over 55
water through leaks. and lasted ten days million people.
11. Needs to Outcomes: Smarter Citizen Services
Maximizing the social & Government Agencies
economic return on
investment
Social Family
Assistance Services
Pensions Public Health
Employment Disability &
Services Workers’
Comp.
Evidence Eligibility &
Management Entitlement
Participant Provider
Management Management
Non-Government Financial
Management
Organizations
(NGO)
Government Screening & Integrated Case
Agencies Application Management
Outcome
Life Event Identification
Benefit Outcome Service
Management Evaluation Provisioning
Providers Planning &
Selection
Outcome
Planning
Needs-Based
Triage
Client No Wrong
Door
Outcome
Management
Life Events Finance
Food
Shelter
Needs Health
Safety
SOCIAL and
Education ECONOMIC POTENTIAL
Social
Context
15. The Council of a Large Spanish City
What if a diverse city council could become more efficient and better accomplish its political promises?
After introducing a new “Direction by Objectives” and “Budget by Programs” model, the council of a large city in Spain establishes a real
performance management solution.
The Opportunity What Makes it Smarter
City Hall needed to create a more efficient Through a robust, comprehensive performance management and reporting tool, City
management reporting process to streamline Hall can now ensure that its new strategy is enforced and aligned with all sectors,
measures and indicators, analyze data, and districts, institutes, and autonomous organizations throughout the city. Dashboards
allow for the exchange of cross-functional include more than 2,500 measures that are defined and linked to strategic objectives,
information exchange. which enables the council to assign municipal budgets based on key performance
indicators. As a result, the city is better able to accomplish political promises made to
its citizens as well as to become a more attractive city for tourists, companies and
investors.
Real Business Results
• Enabled municipal budgets to be driven by performance measures and
mandated strategic objectives
• Established a common framework to align all city services with the new strategy
• Allowed for strategies and targets to be evaluated on regularly
Solution Components “The implementation of a robust, comprehensive and integrated
• Cognos® 8 Business Intelligence performance management system to support our new
management model helps the city administration to be more
effective and transparent. This has given us a better view of the
areas where we should focus our economic and operational
efforts in order to make the city a better city for everyone.”
16. Engaging People: Dubuque Smarter City Living Laboratory
http://www.youtube.com/watch?v=mBSVITlkiBw
21. Intelligent Operations: One platform for City Operations
Intelligent Operations Center
Predictive
Systems GIS
Information
Modeling & Services
Simulation
Event Rules Semantic Models Workflows
City Archives
Alerts KPI’s Directives
Service Bus
Gateway Gateway Gateway Gateway Gateway
Other Feeds:
Weather
Citizens
Health
Hospitals Surveillance Fire Ambulance Civil Defence Financials