Donnelly refused to use discounts and coupons to acquire Facebook fans for Coca-Cola, unlike Starbucks' successful tactic, and instead focused on consistent content, marketing, and consumer engagement which increased organic visitors and brought in a million users. Donnelly's goal changed from attracting customers with discounts to keeping them as feeling like owners and family members of Coca-Cola so they would use products without needing incentives like discounts or coupons.