SlideShare a Scribd company logo
• Yes, Donnelly is correct to refuse to use discounts and coupons to acquire
Facebook page fans, despite the fact that Starbucks has had excellent
success with this tactic.
• Donnelly has observed an increase in organic Facebook page visitors
without the use of discounts or coupons, but rather as a result of the
interactions and experiences the customers were having with the brand
and its customers. The consistent content hosting, marketing, and
consumer engagement set Coca Cola apart from Starbucks on Facebook
and brought in a million users.
• This is how the Facebook page benefitted the clients and inspired them to
follow it daily. Donnelly's goal in dealing with customers changed from
attracting them with discounts and coupons to keeping them by making
them feel as though they own Coca-Cola. He made them feel like a family
so that they will use Coca-Cola products without the need for an incentive
such as a discount or coupon.

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coco cola case q1.pptx

  • 1. • Yes, Donnelly is correct to refuse to use discounts and coupons to acquire Facebook page fans, despite the fact that Starbucks has had excellent success with this tactic. • Donnelly has observed an increase in organic Facebook page visitors without the use of discounts or coupons, but rather as a result of the interactions and experiences the customers were having with the brand and its customers. The consistent content hosting, marketing, and consumer engagement set Coca Cola apart from Starbucks on Facebook and brought in a million users. • This is how the Facebook page benefitted the clients and inspired them to follow it daily. Donnelly's goal in dealing with customers changed from attracting them with discounts and coupons to keeping them by making them feel as though they own Coca-Cola. He made them feel like a family so that they will use Coca-Cola products without the need for an incentive such as a discount or coupon.