Coca-Cola had a dilemma of how to handle a popular fan-created Facebook page for their brand that had grown to 1.9 million likes. They could ask Facebook to take it down, negotiate with the page owners, or work collaboratively. Coca-Cola chose to invite the page owners for discussions, where they agreed to work together keeping the fan-focused approach. This allowed Coca-Cola to benefit from a passionate brand community that would defend the brand without needing incentives like discounts.