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DEPARTMENT OF HEALTH & HUMAN SERVICES
Centers for Medicare & Medicaid Services
7500 Security Boulevard, Mail Stop S2-26-12
Baltimore, Maryland 21244-1850
Business Operations Staff
9/30/13
To Whom It May Concern:
This letter documents that I had the pleasure of supervising Carmen Harman during her 12-week
internship with my office during the summer of 2013.
The Business Operations Staff (BOS) is the hub for internal operational support and external
customer communications for the federal Medicaid and CHIP programs in partnership with our
states and territories that facilitate health care services for upwards of 50 million beneficiaries.
While working with us this summer, Carmen exhibited many exemplary qualities including
promptness, attention to detail, and mastery of Microsoft software applications. But the most
impressive of the positive work attributes she showed me were her desire to be of help to anyone
who might need it and her leadership role in the massive website project that our summer interns
tackled. The project was a very complicated audit and analysis of a 23-year policy library in
readiness for posting that information on our program’s new website, www.medicaid.gov. In her
brief time with us, Carmen showed exceptional leadership in moving that project forward.
I you have questions or would like to talk about Carmen’s time in BOS, please contact me at
410-786-6036 or at ginni.hain@cms.hhs.gov.
Sincerely,
Ginni Hain
Acting Director

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CMS/CMMS recommendation letter

  • 1. DEPARTMENT OF HEALTH & HUMAN SERVICES Centers for Medicare & Medicaid Services 7500 Security Boulevard, Mail Stop S2-26-12 Baltimore, Maryland 21244-1850 Business Operations Staff 9/30/13 To Whom It May Concern: This letter documents that I had the pleasure of supervising Carmen Harman during her 12-week internship with my office during the summer of 2013. The Business Operations Staff (BOS) is the hub for internal operational support and external customer communications for the federal Medicaid and CHIP programs in partnership with our states and territories that facilitate health care services for upwards of 50 million beneficiaries. While working with us this summer, Carmen exhibited many exemplary qualities including promptness, attention to detail, and mastery of Microsoft software applications. But the most impressive of the positive work attributes she showed me were her desire to be of help to anyone who might need it and her leadership role in the massive website project that our summer interns tackled. The project was a very complicated audit and analysis of a 23-year policy library in readiness for posting that information on our program’s new website, www.medicaid.gov. In her brief time with us, Carmen showed exceptional leadership in moving that project forward. I you have questions or would like to talk about Carmen’s time in BOS, please contact me at 410-786-6036 or at ginni.hain@cms.hhs.gov. Sincerely, Ginni Hain Acting Director