What Do I Tweet About? Make Your Employees Worth FollowingDell Social Media
Liz Brown Bullock, Director of Social Media and Community, Dell discusses how your employees are your biggest assets in building customer relationships via social media. This presentation covers 10 key ideas to ensure your employees are strategically connecting their social media efforts to the company and customer objectives, plus additional best practice tips for employee success at Dreamforce 2012.
What Do I Tweet About? Making Your Employees Worth FollowingLiz Bullock
Liz Brown Bullock, Director of Social Media and Community, Dell discusses how your employees are your biggest assets in building customer relationships via social media. This presentation covers 10 key ideas to ensure your employees are strategically connecting their social media efforts to the company and customer objectives, plus additional best practice tips for employee success at Dreamforce 2012
Liz Brown Bullock, Director of Social Media & Community, Dell, discusses how you can successfully find your virtual voice with ten ideas strategically starting off to more in depth tips on content curation and building influencer relationships. Presented at the Women’s Empowerment Conference 2012 in San Diego, CA.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012 #sometraining #socialmediatraining
What Do I Tweet About? Make Your Employees Worth FollowingDell Social Media
Liz Brown Bullock, Director of Social Media and Community, Dell discusses how your employees are your biggest assets in building customer relationships via social media. This presentation covers 10 key ideas to ensure your employees are strategically connecting their social media efforts to the company and customer objectives, plus additional best practice tips for employee success at Dreamforce 2012.
What Do I Tweet About? Making Your Employees Worth FollowingLiz Bullock
Liz Brown Bullock, Director of Social Media and Community, Dell discusses how your employees are your biggest assets in building customer relationships via social media. This presentation covers 10 key ideas to ensure your employees are strategically connecting their social media efforts to the company and customer objectives, plus additional best practice tips for employee success at Dreamforce 2012
Liz Brown Bullock, Director of Social Media & Community, Dell, discusses how you can successfully find your virtual voice with ten ideas strategically starting off to more in depth tips on content curation and building influencer relationships. Presented at the Women’s Empowerment Conference 2012 in San Diego, CA.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012.
Liz Brown Bullock, Director of Social Media & Community, Dell, shares the journey for Dell launching their social media training program, SMaC University, plus ten lessons learned from Dell’s training program. Presentation presented at Dreamforce 2012 #sometraining #socialmediatraining
Liz Bullock, Director - Social Media and Marketing at Dell, talks about the importance of organizations actively fostering social conversations – listening, learning, engaging, and acting – across all functions of the business, as well as how to effectively empower employees to engage with customers on behalf of the brand. This presentation took place at the Corporate Social Media Summit, June 14, 2012, in New York.
Social Media Governance, Tools and Employee CertificationDell Social Media
Presentation on Dell’s experience with employee training, governance and tools, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Embedding Social Media to Become a Better Business via TrainingDell Social Media
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees company wide.
Social Media for Small Business Pres (WIPP 2012 Annual Leadership Mtg)Amy Tennison
Presented at the Women in Public Policy (WIPP) Annual Leadership Meeting July 18-19, 2012 at the Liaison Capitol Hill, Washington, DC on social media for small business. WIPP is a national nonpartisan public policy organization, advocating on behalf of nearly 1 million women-owned businesses representing 63 business organizations. WIPP provides timely economic policy information and identifies important trends and opportunities to its membership. #Iwork4Dell
The Journey of Business Adoption to Realize Benefits of Social MediaManish Mehta
The Journey of Business Adoption to Realize Benefits of Social Media as presented by Manish Mehta, Dell's VP of Social Media at the BazaarVoice Social Commerce Summit April 6, 2011.
Embedding Social Media to be a better business via trainingLiz Bullock
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees companywide for Dell. #some training #socialmediatraining
Liz Brown Bullock, Director of Social Media and Community, shares how big brands (like Dell) are using social to listen, engage and act with customers to support their marketing efforts and deepen customer relationships. Presentation with University of Texas MBA students October 2012.
Liz Bullock, Director - Social Media and Marketing at Dell, talks about the importance of organizations actively fostering social conversations – listening, learning, engaging, and acting – across all functions of the business, as well as how to effectively empower employees to engage with customers on behalf of the brand. This presentation took place at the Corporate Social Media Summit, June 14, 2012, in New York
Listening and engaging in the digital marketing ageDell Social Media
A Forrester Consulting Thought Leadership Paper Commissioned By Dell. Companies Progress Their Customer-Centric Approaches And See Positive Business Outcomes
Liz Brown Bullock, Director of Social Media & Community, Dell, discusses how you can successfully find your virtual voice with ten ideas strategically starting off to more in depth tips on content curation and building influencer relationships. Presented at the Women’s Empowerment Conference 2012 in San Diego, CA. #socialmedia #socialmediatraining
Presentation of how Dell’s Social Media listening tools have helped e.g. American Red Cross in times of disaster, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Presentation on the impact of Social Media on Crisis Communication, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Making your Corporate Blog a Customer Connection HubDell Social Media
This is a presentation that Lionel Menchaca, Chief Blogger at Dell, delivered at BlogWorld NY 2012. Blogs still matter. Why? They are still the most effective and flexible tool for connecting conversations around the web. Lionel discusses how to write blog posts that are connected to conversations and issues that matter to customers.
Liz Bullock, Director - Social Media and Marketing at Dell, talks about the importance of organizations actively fostering social conversations – listening, learning, engaging, and acting – across all functions of the business, as well as how to effectively empower employees to engage with customers on behalf of the brand. This presentation took place at the Corporate Social Media Summit, June 14, 2012, in New York.
Social Media Governance, Tools and Employee CertificationDell Social Media
Presentation on Dell’s experience with employee training, governance and tools, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Embedding Social Media to Become a Better Business via TrainingDell Social Media
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees company wide.
Social Media for Small Business Pres (WIPP 2012 Annual Leadership Mtg)Amy Tennison
Presented at the Women in Public Policy (WIPP) Annual Leadership Meeting July 18-19, 2012 at the Liaison Capitol Hill, Washington, DC on social media for small business. WIPP is a national nonpartisan public policy organization, advocating on behalf of nearly 1 million women-owned businesses representing 63 business organizations. WIPP provides timely economic policy information and identifies important trends and opportunities to its membership. #Iwork4Dell
The Journey of Business Adoption to Realize Benefits of Social MediaManish Mehta
The Journey of Business Adoption to Realize Benefits of Social Media as presented by Manish Mehta, Dell's VP of Social Media at the BazaarVoice Social Commerce Summit April 6, 2011.
Embedding Social Media to be a better business via trainingLiz Bullock
Liz Brown Bullock’s presentation to Marketing Science Institute on the importance of integrating social media within an organization through training your employees. Training is critical for both risk mitigation and empowering employees to be brand ambassadors. Liz drew on her experience of launching Dell’s Social Media and Community University and shares her insights on activating employees companywide for Dell. #some training #socialmediatraining
Liz Brown Bullock, Director of Social Media and Community, shares how big brands (like Dell) are using social to listen, engage and act with customers to support their marketing efforts and deepen customer relationships. Presentation with University of Texas MBA students October 2012.
Liz Bullock, Director - Social Media and Marketing at Dell, talks about the importance of organizations actively fostering social conversations – listening, learning, engaging, and acting – across all functions of the business, as well as how to effectively empower employees to engage with customers on behalf of the brand. This presentation took place at the Corporate Social Media Summit, June 14, 2012, in New York
Listening and engaging in the digital marketing ageDell Social Media
A Forrester Consulting Thought Leadership Paper Commissioned By Dell. Companies Progress Their Customer-Centric Approaches And See Positive Business Outcomes
Liz Brown Bullock, Director of Social Media & Community, Dell, discusses how you can successfully find your virtual voice with ten ideas strategically starting off to more in depth tips on content curation and building influencer relationships. Presented at the Women’s Empowerment Conference 2012 in San Diego, CA. #socialmedia #socialmediatraining
Presentation of how Dell’s Social Media listening tools have helped e.g. American Red Cross in times of disaster, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Presentation on the impact of Social Media on Crisis Communication, at Social Media Week Copenhagen, February 2013. Learn more about Dell Social Media here: http://dell.to/11DoZIp
Making your Corporate Blog a Customer Connection HubDell Social Media
This is a presentation that Lionel Menchaca, Chief Blogger at Dell, delivered at BlogWorld NY 2012. Blogs still matter. Why? They are still the most effective and flexible tool for connecting conversations around the web. Lionel discusses how to write blog posts that are connected to conversations and issues that matter to customers.
[German] Digitaler Handel Digital CommerceStibo Systems
1. 1. Digital marketing is driving business growth Forrester Research estimates that by 2018, almost half (44%) of all EU retail sales will be digital or digitally influenced.
2. 2. And executives expect the largest share of their digital growth in the coming years to be from digital customer engagement. Source: The Digital Tipping Point: McKinsey Global Survey Results, McKinsey & Company Source | The Digital Tipping Point: McKinsey Global Survey Results, McKinsey & Company
3. 3. “By 2017, CMO’s are expected to spend more on IT than CIO’s.” - Laura McLellan, Research VP, Gartner That puts a lot of pressure on CMO’s, especially as their role is rapidly becoming more complex and technology-based.
4. 4. Because when it comes to customer experience, customers have high expectations regardless of touch point.
5. 5. Source | Forrester Research, European Cross-Channel Retail Sales Forecast, 2013 to 2018 Customers know what they want, when and where they want it, and they expect retailers to engage with them every step of the way. Why is this important?
6. 6. Because cross-channel retail sales are expected to reach €920 billion by 2018.
7. 7. So what are they looking for? A consistent customer experience across all retail touch points Helped by knowledgeable sales advisors Access to rich, detailed product information
8. 8. Sounds like a lot of work. How do retailers achieve this?
9. 9. Merge digital insights with in-store physical experiences. Because one bad customer experience in one touch point affects how they feel about the brand as a whole.
10. 10. Companies must address key organisational issues before digital can have a truly transformative impact on their business.
11. 11. When retailers depend on silos of teams, data, and processes, it makes it extremely difficult to scale, optimise and measure KPIs
12. 12. Systems need to be fully integrated to provide insights across all retail touch points
13. 13. Everyone needs to be able to access information [employees & customers] So they can be confident in what they’re selling and whom they’re selling to
14. 14. Because customers want to know what assortments you have, what products are in stock and where, what they look and feel like, what other customers are saying and buying, product recommendations and more
15. 15. Simplify merchandising by centralising all of this information to meet customers' expectations.
16. 16. Stibo Systems provides the foundation for digital commerce between brands and their consumers. Here, let me show you how.
17. 17. Easily configure personalised dashboards, saved searches, user-defined work processes and preferences to provide focus on what matters most
18. 18. View the health of your products with our completeness indicator And gain actionable insight on key metrics
19. 19. Streamline the on-boarding and management of supplier information
20. 20. Synchronise product information and digital assets across all channels to improve efficie
Michael Buschmann - Head of Search & Online Marketing, Products & Innovation ...KGS Global
IMPLEMENTING 360° ONLINE MARKETING presentation at Enterprise Marketing 2.0 conference by Michael Buschmann - Head of Search & Online Marketing, Products & Innovation - Deutsche Telekom
How Dell is using social media to deepen customer relationships and build trustLiz Bullock
Liz Brown Bullock, Director of Social Media and Community, Dell, presents how Dell has used social media to build trust and deepen customer relationships by listening, engaging and acting. Presentation at Marketing Science Institute Board of Trustees Meeting April 2013 with the topic, Building Trust in a Digital Age.
Driving Business & Customer Value Altimeter Social CommerceManish Mehta
Manish Mehta, Dell VP Social Media and Community, presented at the Altimeter Rise of Social Commerce Conference in October 2010 his vision of the impact of Social Commerce Business and Customer Value.
Social Media & Powering_the_Possible_DellAnja Monrad
How can Social Media help Powering the Possible? Presentation of how Dells Social Media listening expertise helped American Red Cross prepare for times of disaster.
Valerie Hoecke, VP Digital Experience & Commerce, LVMH, Benefit CosmeticsKGS Global
The Future is Now: How the Beauty Industry can Benefit from Digital Campaigns
Assessing changes in the digital landscape in order to proactively capitalise future sales and marketing opportunities
Understanding shifts in entertainment and media creation, and where they create new opportunities for brands
Adapting to the monetization of social media- Connecting with the vlogger, a.k.a. the "Beauty Editor for the digital era"
Leveraging user generated content to extend brand reach & credibility & exploring opportunities for always on shopping in a multi-device world
Veronique Stephan, Sales & Business Development Director, Johnson & Johnson i...KGS Global
Translating Consumer Trends Into New Product Development, Innovation & Marketing Strategies
Uncovering valuable and profitable insights from market research and studies
Working with suppliers and partners to share knowledge, combine resources and find new insights
Translating future trends into innovative products and/or processes
Gabriele Fuchs, CEO and Founder, WebportalisKGS Global
PITCH SMARTER! STRATEGIC ASPECTS OF DIGITAL PR
Communication as the key to success and the importance of Public Relations
The media landscape in turbulence and your options to regain maximum efficiency of your PR activities
Classic PR or Digital PR? How to improve your media outreach
A strategic PR decision: inhouse or outsourcing?
Advantages of a PR network to enhance results
Benoit Jourde, Business Manager Home & Personal Care, Avery DennisonKGS Global
AVERY DENNISON CURVE APPEAL TM – DECORATION OF COMPLEX SHAPES IS NOW POSSIBLE WITH A SELF ADHESIVE LABEL
Moving beyond packaging design barriers
Expanding up to 30% more design space whilst creating eye-catching packages
Creating more flexibility by providing the opportunity for late stage differentiation
Taking advantage of the latest printing trends including foils and surface finishes to enhance your brand message
Sébastien Gourdon, Open Innovation Director, SpecialChemKGS Global
SCOUTING INNOVATIVE TECHNOLOGIES FOR PERSONAL CARE APPLICATIONS
Since the year 2000, SpecialChem teams of industry experts have created the world's largest online professional network dedicated to chemicals and materials. This network includes more than 550,000 engineers, formulators, product developers, marketers, applicators and brand owners across the globe. Through our vertical industry websites, these professionals have unlimited access to content and services dedicated to Product Selection, Innovation Watch, Training and Open Innovation.
This network of profiled members plus the visits of more than 3.2 million professionals per year to our websites are unique assets for professionals in Open Innovation scouting new technologies that are related to chemicals and materials
Jim Conroy, Vice President EMEA, SopheonKGS Global
Grow & Prosper: Are Your Innovation Practices Inhibiting Success?
Innovation and new product development are cornerstones for growth in cosmetics and personal care, and yet remain a key difficulty to most companies. Ironically, success is commonly undermined by the internal practices and processes in place. By driving innovation performance, companies can achieve new product success through:
Maintaining “enough” idea as well as “good enough” ideas at the front end for a high-value development funnel
Accelerating time-to-market and meeting targeted product launch goals
Adapting portfolios quickly to respond to changing trends and consumer needs
Improving new product investment decision-making to focus resources on the highest value brand innovations and to contain risk
Kurt Gasser, Founder and CEO, USP Indicator SolutionsKGS Global
HOW TO “TOUCH” CONSUMERS IN AN EVER GROWING DIGITAL ENVIRONMENT
Investigating the evolution of moments of truth
Evaluating the consumer behaviour model for the cosmetics industry
The impact of “Beauty Moment of Truth” on promotional campaigns
Discussing success stories of “Touching Campaigns”
EXPLOITING VIDEO AS AN OPPORTUNITY TO BUILD PERSONAL RELATIONSHIPS KGS Global
EXPLOITING VIDEO AS AN OPPORTUNITY TO BUILD PERSONAL
RELATIONSHIPS - by Amanda Jobbins - Vice President - Technology & Corporate Marketing Europe – Cisco - at www.kgsglobal.com conference
• Discussing how brands can capitalize on the opportunities of digital video
• Understanding the power of video communications and how to harness it effectively
• Using video to enhance customer relations and customer experience
• Building personal relationships and creating excitement and fun through video
• Maximising and marketing new products, new enhancements, new ways of doing things and new services through online video
• Examining the role of video in engaging new audiences
• How video will change the way we engage with customers in the future
New trends in packaging; are you spot on?KGS Global
Which packaging features add the greatest value for consumers? How well do various packaging alternatives fit with the brand? Are consumers willing to pay a premium based on this new packaging.
Join us as SKIM Director Nancy Savoya shares how to use consumer insights to optimize packaging. Discover how to test whether the latest trends in packaging, through creative ideas and advances in technology and manufacturing, will enhance the product’s value to the consumer, and if so, what price premium is justified!
Presentation by Nancy Savoya, Account Director, Consumer Research, SKIM Group
IDENTIFYING TRENDS - WHAT IS THE NEXT BIG THING IN BEAUTY PACKAGING? KGS Global
- Discussing the role and future in beauty packaging
- Gaining insight into global consumer packaging trends and their impact on the future of packaging design
- Evaluating global design trends and their influence on packaging and product innovation
- Examining macro and microtrends in packaging, marketing, branding and consumer engagement
- Evaluating both the aesthetic and practical implications of personalised packaging
- Assessing the future of innovative packaging technology, solutions, processes, materials and design
Presentation by Eva Johnston - Founder - Eva J. Natural Luxury Cosmetics
Cultivating innovation by improving internal cross-departmental interaction (...KGS Global
- Encouraging creativity and communication between all departments, from R&D and Formulations to Marketing and Branding
- Uncovering new ways of doing things, evaluating innovation processes and generating packaging ideas by working together
- Finding packaging solutions from others and together through collaborative problem solving
- Embracing new ways of interacting across departments to change and innovate your business model
Presentation by Rimma Driscoll - Associate Director EMEA Global Business Development - Proctor & Gamble
Uncovering trends in men's skincare packaging (Simon Duffy - Bulldog Natural ...KGS Global
- How packaging helps to create and build a strong brand
- Researching and gaining insights into trends, men’s emotions and behaviour to design “must have” packaging
- Expanding internationally and ensuring your packaging translates across cultures
- Creating packaging that attracts attention and motivates buyers to pick up your product in retail outlets
A presentation by Simon Duffy - Founder - Bulldog Natural Skincare
ULTIMATE EXPERIENCE COMMERCE: EXPLORING THE CRITICAL
RELATIONSHIP BETWEEN VIDEO-RICH CONTENT AND SOCIAL MEDIA
ACTIVATION IN THE BEAUTY INDUSTRY
Just over a decade ago, online commerce was simply a digital version
of print. Mainly due to bandwidth constraints, the online experience
wasn’t much more than a slightly cleaner catalogue. Now much of that
has changed, with the emergence of digital video as a way of providing
a much richer, deeper online shopping experience for beauty and
cosmetics customers.
Today “experience commerce,” a fusion of brand marketing and product
merchandising that enables visitors to access an entertaining online
social shopping experience, serves as a portal to products they might
like to buy, and is fundamentally changing the way people shop and
experience cosmetics brands online.
But that’s only half the picture. To ensure the potency of an experience
commerce initiative, social media activation must be employed. In a
workshop seminar designed to actively engage attendees on the issues
and possibilities related to building beauty brands through video-rich
experience commerce via social media activation, Glick will helm a
session that includes dynamic audience involvement and covers:
• Developing and delivering timely and engaging video content to
your cosmetics customers
• Activating existing online beauty campaigns in a cost and time
efficient manner
• Reaching even broader media for your business and creating brand
awareness through video content
• Effectively using video to demonstrate beauty products through
the three main highways of social media activation – what we like
to call the ‘triad of digital distribution’ - .com, Social and Mobile
Sebastien Gourdon, Open Innovation Director, SpecialChemKGS Global
ACCELERATE YOUR PRODUCT DEVELOPMENT WITH OPEN
INNOVATION
• How to Scout Novel Chemicals & Materials Technologies?
• How to Find Technologies Closer to commercialization?
• How To Incorporate these Technologies into your Product
Development?
ACCELERATE YOUR PRODUCT DEVELOPMENT WITH OPEN INNOVATIONKGS Global
How to Scout Novel Chemicals & Materials Technologies? How to Find Technologies Closer to commercialization? How To Incorporate these Technologies into your Product
Sebastien Gourdon, Open Innovation Director, SpecialChem
Development?
Matteo Rizzi – Innovation Manager – SWIFTKGS Global
MAXIMISING INNOVATION, KNOWLEDGE MANAGEMENT
AND SOCIAL DATA
• Examining Web2.0 in the financial community – from global
trend to business enabler
• Bringing collaboration to the next level through knowledge
management
• Utilising social context and reputation as part of the new business
paradigm
• Collaborative innovation crowdsourced: some concrete case
studies in the financial industry
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
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Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
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➢ WOW K-Music Festival 2023
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➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
1. Leverage Social Media
to drive business
Simone Versteeg
PR & Corporate Communications Manager EMEA Dell Services – @simoneversteeg
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9. Dell’s Direct & Online Heritage: Critical Enabler
Leader in online
First to sell complex First company to frictionless
configurable items hit $1M a day in commerce from
online revenue order to delivery
One of the first One of the first
companies to Early adopter of
to launch online social media
discussion forums launch online
support
10. June 2005 – August 2006: Several Online
Issues = Offline too
11. Five years of experiments and experience
February 2006 December 2006 October 2007 May 2008 June 2009
Dell named #1 most
Michael Dell Asks Ratings and Michael Dell quote in Business Week Dell Outlet achieves Global Twitter
Why don’t we reach out and help Jeff Jarvis story quote, “These conversations are social brand in
reviews on $0.5M in sales via Twitter revenues of $6.5 M
bloggers with tech support issues? going to occur whether you like it or not. Do you want ranking of 100 top
Dell.com Community team active on Twitter
to be part of that or not? My argument is you brands
absolutely do. You can learn from them. You can Small Business
improve your reaction time. And you can be a blog launched
better company by listening and being involved in
that conversation.”
August 2006
Blog outreach
expands beyond
March 2008 March 2010
tech support February 2007
Accepted Solutions China Micro-
IdeaStorm Launched January 2009 June 2009 Blogging
A voting based site allowing launched on Community
customers and others to submit Dell France begins Online Dell Organizes in to $2M+ Sales
ideas for Dell. Community Outreach 4 customer focused via Twitter
business units Social Media Listening
Command Center
2006 2007 2008 2009 2010 2011
July 2006 Dell Social Media and
Community University
Direct2Dell launched June 2007 April 2008 2009 launched/5,000 team
Today Direct2Dell exists in
Dell joins Twitter Inside IT launched Dell TechCenter members trained by
English, Spanish, Norwegian,
Blog focused on business end of year
Japanese and Chinese. January customers, and Cloud (Aug.)
Dell launches
2008 Computing.
EmployeeStorm Dell aligns
Internal Blogs Launched
organization Spring 2009 December 2009
for Employees. Altimeter recognizes Dell with
for success
Some Members of Huffington Post Blog
“Open Leadership Award for
Community and Innovation and Execution”
Conversations (Oct.)
deployed within each Dell
August 2006 January 2007 of the new Dell launches
Business units B2B pages
Blog outreach StudioDell launched Facebook
expands beyond Dell’s video and podcast site, (Jun.)
with helpful tips and tricks.
tech Support February 2008
Eventually expanding this into
the YouTube channel making Twitter expanded
November 2007
sharing easier.
DellShares launched
The first investor relations blog by June 2008
a public company.
Channel blog
launched
11 Global Marketing
12. Lesson 1: Opportunity of a powerful
ecosystem
Dell.com
External Communities Our Communities
Team Members
12
Rishi Dave | Inside Out
13. Lesson 2: starts with listening
to Be A Better Business, across the
Business
13 Confidential Rishi Dave | Inside Out
10/1
14. Lesson #3: Integrate where Customer & Business
Value are realized across all business functions
Marketing Online Presence
Product Development
• Demand Forecast • Ratings & Reviews
• Feedback Loop
• Lead Generation • Communities
• Early Warning
• Message Reach • Customer Stories
• New Product Ideation
Sales Customer Service Communication
• Collaboration • Listening • Rich Media
• Thought Leadership • Support Widgets • Brand Reputation
• Blogs • Outreach • Influence
• Reputation
Global Marketing
15. Lesson 4: Listen + Engage = Act.
It’s at the heart of all strategies…
But How to Scale?
Think of it as a tool,
not a channel
Global Marketing
16. Lesson 5: Empowering Employees:
Social Media & Community University
Principles
Policy
Governance
Training & tools
Rishi Dave | Inside Out
17. Lesson 6:
The quest for
a single ROI?
Business
Value across
the full
customer
lifecycle
17 Global Marketing
18. Lesson 7:
It is a
journey not
simply
“marketing
campaigns”
Rishi Dave | Inside Out
19. Planting
Seeds across
Business and
Functions
19 Global Marketing
20. Stronger and
Better
Business
Doing More
for Customers
20 Global Marketing
21. Internal Social Networks
• Dell is using Chatter to
increase cross-departmental
team collaboration
• Over 90,000 Dell employees
quickly and easily collaborate
around documents and
information like sales
opportunities, team projects
and campaigns
• Fosters relationships
• A hybrid of Twitter, Facebook,
Sina, Ren-Ren, Orkut
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22. Look across the entire customer lifecycle. It can be
used everywhere …
• Insight: Social media improves Dell’s
reach and share of voice
Awareness
• Insight: SM keeps customers
engaged, provides solutions
and improves loyalty.
Research and
CLV (loyalty) Dell.com Consideration
Our External • Insight: Established causality
Communities Communities between social media activity and
• Insight: Social media based purchase
support improves sentiment
and correlates with higher
revenue
Demand / Lead • Insight: Social Media provides high
Support Business Value and contributes to
Gen and Sales
demand gen vehicle
23. Summary tips / insights
• Listen:
– Listen first- Listen and learn before jumping in
– Continue to listen – rapidly evolving
• Engage:
– Find your employee champions and involve them
– Train and protect your employees
– Figure out your business objectives, identify the appropriate data
to use for measurement
• Act:
– Engage in conversations that are already happening
– Look for opportunities to build relationships with influencers
– When building relationships, In-Person > Virtual
24. 6 Simple Takeaways
1. Consider social media impact across 6 key reputation
drivers
2. If content is king, then listening is queen
3. Why are you listening? Listen for the sake of making
changes
4. Return and report
5. Online influencers make for powerful advocates
6. When building relationships. In-person > Virtual