Cloud watch on hrms solutions

Cloud Watch on HCM
Cloud Solutions
CC India, Research
December 2013

Copyright © 2013 Capgemini Consulting. All rights reserved.

Contents

Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint

Market trends
Vendor landscape
Appendix


2

Objectives, Approach and Context

Objectives and Approach

Context

 Provide a single source of information on leading HR

 Cloud computing is the availability of hardware, software and

solution providers across the globe

 Identify leading players across HRM SaaS functionalities
 The study uses publicly available information sources:

data via the internet and it represents the network of
connected computers

 Software as a service (SaaS) is one of the service models

– Text line searches

offered in cloud computing along with Infrastructure as a
service (IaaS), Platform as a service (PaaS) and Network as a
service (NaaS)

– Industry reports

 SaaS is a growing phenomenon in the market and has made a

– Company websites

successful penetration into mainstream Enterprise IT

– Analysts reports

 Earlier, licensed on-premise software was the dominant
Authors

deployment model in production, but with time, on premise
vendors have also begun to offer SaaS based solutions

CC India,
Research services

Version Status
Final

 Coupled with the buy side objective of reducing the cost of
ownership, the SaaS revolution is bound for exclusive growth
across all forms of a business

Delivered in
Q4, 2013

 Globally, Capgemini Consulting helps many of its clients on
the use of Software as a Service solutions, and this document
intends to provide a single source of truth about HR SaaS
solutions currently available in the market, with a focus on
the European market

3

Contents

Market
HCM Cloud Solution
Footprint

Market trends
Vendor landscape
Appendix


4

December, Q4, 2013

A sneak peek at HCM Cloud Market(1/2)

VENDOR CORNER
 Oracle has enhanced its Oracle HCM Cloud and Oracle Talent Management Cloud by streamlining succession planning, extended mobile
recruitment, centralize performance feedback, etc
>> Read More on Pg 31
 Workday introduced Workday day Big Data Analytics for HR and Finance
 Peoplefluent launched OrgPublisher 11.2, that help deliver advanced turnkey workforce visualization reports
 Kronos made significant enhancements to its mobile and tablet applications in terms of easy access, notification
alerts and geo-fencing capabilities

PARTNERSHIPS, ALLIANCES AND M&A’S
 Strategic partnership between SAP and China Telecom in cloud computing to provide SAP Cloud portfolio to



small and large organizations in China
Salesforce.com and Workday strengthen their strategic partnership as they plan to integrate the entire Salesforce
and Workday product lines
Integration of SumTotal Talent Expansion Suite with Salesforce Identity to enable single sign-on across
SumTotal Talent Expansion Suite



5

December, Q4, 2013

A sneak peek at HCM Cloud Market(2/2)

ANALYSTS SPEAK
 Oracle Fusion HCM received Ventana Research Technology Innovation Award for business innovation
in the category of HCM


 SuccessFactors named a Leader in 2013 IDC MarketScape Integrated Talent Management Report for Western Europe
 Kronos named Worldwide Leader in Workforce Management solutions by IHS Inc


EVENTS
 Learning Technologies Conference & Exhibition, organised by Kenexa to be held on 29th-30th January, 2014
in Olympia 2, London, UK

 HR Directors Business Summit to be held on 4th-5th February, 2014 in The ICC, Birmingham, UK
 Human Resource Summit 2014 will be held in Barcelona from 8th-10th October, 2014

>> Read More
>> Read More
>> Read More


6

Some examples of lessons learnt based upon Capgemini’s experience in implementing
HCM Cloud Solutions
Lessons learnt from implementation of HCM cloud solutions
 Communicate, communicate, communicate!
 Implementing a HCM (Cloud) Solution is not only an IT project, but needs to be approached in an integral
way covering technology, processes, organisation and people

 HCM Cloud Solutions can be tailored to meet (most) requirements of the organisation by means of configuration
delivered within the solution
– This provides great opportunities for standardisation, and minimises maintenance efforts
– It is important to understand and communicate these benefits along with the restrictions such as no customisations of a HCM
Cloud solution

 Good mix of internal and external resources in terms of availability, knowledge and expertise
– Internal (project) resources: To provide quality data and organisational context, ensuring ownership of a sustainable solution
– External resources: To provide the knowledge and expertise for implementing HCM Cloud Solutions,
scaling up of project capacity and the outside-in view

 Start simple
– Implement in waves and consider the learnings after every wave
– It is always better to “Keep it simple” and not add too many functionalities in the first implementation itself

 Strict project management is the key: Stick to deadlines, frequent updates on progress on deliverables, be strict
on the three iterations during implementation

 Manage dependencies between the project streams as well as external dependencies
Source: Capgemini Consulting Analysis:

7

Some examples of pitfalls based upon Capgemini’s experience in implementing HCM
Cloud Solutions
Pitfalls of implementation of HCM cloud solutions
 Lack of common (global) definitions relating to data elements, processes and KPI’s
 Underestimation of the effort involved in data cleansing and data migration efforts, especially
with a view to historical data

 Lack of clear governance regarding data, definitions and the project
 Lack of single source of truth
 Lack of clear criteria and governance body regarding deviations of the agreed configuration
– In principle, only deviations due to regulatory compliance and legislations should be catered for

 Lack of proper and timely alignment with the stakeholders and the lack of involvement of the stakeholders
 Lack of a clear reporting scope
 Too little focus on defining and embedding proper support processes and its organisation

Source: Capgemini Consulting Analysis:

8

Want to know more?
Please get in touch with:
Ronald van den Berg

Peter Speleers

Andreas Stålbäck

Principal Consultant People & Performance
Mob: +31 (0)6 – 15030294
Secretary: +31 (0)30-6898844
Mail to: ronberg@capgemini.com

Practice Manager HCM Technology
Transformation Services

Consultant

Tim van der Wal

Hannele Koskenmäki

Mårten Nilsson

Principal Consultant People & Performance
Mob: +31 6 1503 0286
Secretary: +31 (0)30-6898844
Mail to: Tim.vander.wal@capgemini.com

Managing Applications Consultant

Consultant

Mob: +358405108973
Mail to:
hannele.koskenmaki@capgemini.com

Mob: + 46 702925957
Mail to: marten.nilsson@capgemini.com

Lysette Kampman

Hugo Ruiz

Ronan How

Managing Consultant People & Performance
Mob: +31 6 29560779
Secretary: +31 (0)30-6898844
Mail to: Lysette.Kampman@capgemini.com

Managing Consultant

UK HR Cloud Lead

Mob: 0034-647746053
Mail to: hruizlop@capgemini.com

Mob: +447891158643
Mail to: ronan.how@capgemini.com

Mob: +3227081666
Mail to: peter.speleers@capgemini.com

Mob: + 46703395607
Mail to: andreas.stalback@capgemini.com

Agra Fernando
HCM Consultant
Mob: +49151402504 60
Mail to: agra.fernando@capgemini.com

9

Contents

Market
HCM Cloud Solution
Footprint

Market trends
Vendor landscape
Appendix


10

HCM SaaS solutions can be categorised into Core HR, Workforce, Talent, Learning,
Recruitment Management and Compensation & Benefits
HCM Cloud Solution Footprint
Base Salary
Administration
Bonus Programs

Commissions

Employee Records

Payroll

Benefit
Administration and
Enrolment

Salary and wage
structure

Jobs and positions

Employee
Engagement

Compliance

Organisational
structures

Absence
Management

Time reporting

Workforce
scheduling and
assignments

Attendance

Productivity Analysis

Paid Time Off

Labor Cost
Distribution

Employee
Performance

Competency
Management

Goal Management

Succession Planning

Career Planning

Wellness

Talent Review

Core HR
Stock and Long Term
Incentives

Retirement and
Savings

Employee
Recognition

Market Pricing and
Equity

(Strategic) Workforce
Planning

Applicant Evaluation

Requisitions

Diversity & Compliance

Sourcing and Social
Recruitment
Candidate
Engagement

Compensation
& Benefits

Recruitment
management

HCM
Solutions
(Cloud &
Mobile)

Workforce
Management

Talent
Management

Learning
Management

Onboarding

Leadership
Development

Learning Course
Administration

Content
Management

Mobile Learning

Mentoring

Collaboration

Social and Informal
Learning

Retention
Management

Professional
Certification

Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis

11

Organizations tend to integrate social networking activities to leverage Core HR data
activities to drive best-in-class business results
Core HR Solutions
Core HR

“Licensed on-premise software remains the dominant deployment
model in production with SaaS based solutions contributing only 18% of
Core HR segment’s revenues1”

Employee Records

Payroll

Benefit
Administration and
Enrolment

Salary and wage
structure

Jobs and positions

Employee
Engagement

Compliance

Organisational
structures

Trends

Description
Integrating social
media into core
HR activities
boosts
collaboration

 Using HR software that embeds
social media into daily activities
and processes that encourage
employees in all work locations to
communicate and collaborate in
real-time and via mobile app too

 Companies need to move away
Focus on full
technology
integration

Completeness /
Strength of the
offering;



from information silos to unified
Core HR systems
Solutions must centralize the HR
management throughout the life
cycle of employees

Vendor Example

 Infor’s HCM app fosters collaboration
by displaying social networking
activities and documents from within
the people tracking software

Core HR

HCM
Solutions
(Cloud &
Mobile)

 SuccessFactors ‘Employee Central’
enables global HR teams to focus on
creating strategic value for the business
by streamlining processes and providing
access to information that supports
faster decision-making

Vendor Landscape

Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions)
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; The Forrester Wave™: Human Resource Management Systems, Q1 2012; CC India Analysis; HRM Solutions: Traditional Models clash With
Next-GenerationProcesses And Technology; Forrester 2012; www.workforce.com; http://successfactors-corehr.com/

12

WFM consolidation will continue to occur in the vendor/provider market through
partnerships and acquisitions across the industries
Workforce Management Solutions
Workforce
Management

“SaaS adoption has slowly started to evolve, as the leading vendors have
now begun to offer both on-premise and SaaS solutions”
Time reporting

Absence
Management

Attendance

Workforce scheduling
and assignments

Paid Time Off


Trends

Description
Strong demand for
Mobile Workforce
Management
(WFM)

 Mobile WFM helps increase employee


Completeness /
Strength of the
offering;



Vendor Example

 Kronos licensed WFM solutions

responsiveness and decision-making
speed
Increase in demand to enable employees
to work when mobile

 Expanding application breadth through
Expansion of
applications
through
acquisitions

organic development and acquisition,
with increasing vertical industry focus
Consolidation will continue in the vendor
market

Labor Cost
Distribution

HCM
Solutions
(Cloud &
Mobile)

Workforce
Management

to more than 250,000 employees
across a wide variety of industries

 Kronos acquisition of healthcare


WFM provider API Healthcare
Corporation
RedPrairie acquired all-commerce
solutions provider Escalate Retail

Vendor Landscape

Note: 1 CAGR refers to Compound Annual Growth Rate
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis; Factiva ; Cisco Systems, 2012

13

Need to provide integrated talent management solutions and enhanced charting and
visualization are the key trends in talent management
Talent Management Solutions
Talent
Management

“58% of the products revenues from Talent Management solutions are via
SaaS based solutions”
Employee
Performance

Competency
Management

Goal Management

Succession Planning

Talent Review

Career Planning
Retention
Management

Talent Management
systems market is
rapidly integrating
through vendor
consolidation

Enhancing charts
and visualization
capabilities

Completeness /
Strength of the
offering;

Vendor Example

 Most users are now looking for a toolset

Trends

Description

 Oracle Fusion HCM), SAP (Employee



which integrates talent management, core
HR and payroll
No vendor has a perfect solution yet but
all leading players are moving towards
providing an integrated talent
management solution

 Talent management vendors will
continue to enhance charting and
visualization capabilities in their product

Central and SuccessFactors) are
essentially there now (with many
little integration issues to
complete), ADP and SilkRoad are
each well along with a fully
integrated system

HCM
Solutions
(Cloud &
Mobile)

Talent
Management

 Workday's faceted search
integration with n-Box and
‘active’ organization charts in
multiple vendor offerings

Vendor Landscape

Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; Recruitment Aligns With Talent Management, Forrester, 2011; HRM Solutions: Traditional Models clash With
Next-GenerationProcesses And Technology; Forrester; Hype cycle for HCM software, Jul 2013; Forbes.com; CC India Analysis;

14

Over time, there have been rising need for customization in learning management to
adapt to the end users’ preferences
Learning Management Solutions
Learning
Management

“In Learning Management, the SaaS model currently accounts for 45% of its
product revenues”

Leadership
Development

Learning Course
Administration

Content
Management

Mobile Learning

Mentoring

Collaboration

Social and Informal
Learning

Professional
Certification

Description

Trends

 An interface that can be
Need for Personal
Learning
Environment
(PLE)

Gamification in
Workplace
Learning

Completeness /
Strength of the
offering;



manipulated to meet end-user’s
needs and preferences
Know learners’ interests and gaps
in knowledge and skills and
proactively suggest new
information courses

 Global game-based learning
market reached $1.2 billion in
2011. and is estimated to more
than double to $2.5 billion by 2015

Vendor Example

 Saba provides Personalized Learning

HCM
Solutions
(Cloud &
Mobile)

Experience through

 Domain-specific portals - Access related


companies and organizations within
each vertical
Highly configurable user interface and
user-defined graphical navigation

Learning
Management

 Peoplefluent released its Workforce
Explorer iPad app which includes a first
of its kind gamification functionality,
called “Workforce Explorer Challenge

Vendor Landscape

Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; Peoplefluent website; Saba website; Bersin blog; CC India Analysis

15

Recruiting technology is now gravitating toward customer relationship marketing focusing
on candidate experience and identifying the right candidate from the entire pool
Recruitment Management Solutions
Recruitment
management

“83% of the product revenues of recruitment solutions market was
contributed by SaaS based solutions”

(Strategic) Workforce
Planning

Requisitions

Sourcing and Social
Recruitment

Talent Pools


Diversity & Compliance

Trends

Description
Selection
management
system or Smart
ATS (Applicant
Tracking System)

 Systems to use a combination of
biometric data and proprietary
algorithms to predict which
candidates are likely a fit, and which
are not

 Video interviews and video resumes
Video, Bigdata
and Analytics on
the rise

Completeness /
Strength of the
offering;



will be on the forefront
Help parse applicant information and
predict those who are likely to be
stellar performers

Candidate
Engagement
Onboarding

Vendor Example

 Kenexa provides its applicant


tracking system trough its product,
Kenexa 2x BrassRing
SilkRoad provides ATS in its SilkRoad
OpenHire product

HCM
Solutions
(Cloud &
Recruitment Mobile)
management

 Workday provides mobile analytics
feature in its ‘Workday Recruiting’
that allow recruiters to conduct
headcount planning, job requisition,
and pipeline management analytics
on the go

Vendor Landscape

Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; http://www.hrtechnews.com; Kenexa website; CC India analysis

16

Compensation & Benefits tools have become a component of broader Talent Management
suites and there have been significant mergers & acquisitions in the market
Compensation & Benefits Solutions
Compensation &
Benefits

“SaaS penetration in the Compensation and benefits function has gained
momentum and contributes 52% of this segment’s product revenues

Base Salary
Administration

Bonus Programs

Commissions

Stock and Long Term
Incentives

Employee Recognition

Wellness

Retirement and
Savings

Market Pricing and
Equity

Description

Trends

Compensation
vendors leverage
pay-forperformance

 Compensation specialists leverage
the link between rewards and
performance

 There have been significant
Mergers &
Acquisitions

Completeness /
Strength of the
offering;

mergers and acquisitions in the
compensation market during the
past few years

Vendor Example

 Workscape added performance to its
Compensation & Benefits capabilities

Compensation
& Benefits

HCM
Solutions
(Cloud &
Mobile)

 Kenexa acquired Salary.com, a provider
of on-demand talent management,
payroll, and compensation solutions
and ADP’s acquired Workscape,
provider of integrated benefits and
talent management solutions and
services

Vendor Landscape

Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions
Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; HRM Solutions: Traditional Models clash With Next-Generation Processes And Technology; Forrester 2012; CC India Analysis

17

Contents

Market
HCM Cloud Solution
Footprint

Market trends
Vendor landscape
Appendix


18

The global HCM market is expected to grow at a CAGR of 7.4% over the period 2012- 2016
owing to the streamlining of HR operations across companies
HCM Solutions market overview
Global HCM Solutions market in USD bn
(2011 -2016)

 Global HCM market is expected to grow at a
CAGR of 7.4% over the period 2012-2016
from $8.3bn in 2012 to $11.1bn in 2016

CAGR
7.4%

$12

 One of the key factors contributing to this
market growth is the streamlining of human
resource operations

$10

– However, the fragmentation of the

$8

market could pose a challenge to the
growth of this market

 Interest and investment in human capital

$6

$4

$7.5

$8.3

$8.9

$9.6

$10.3

$11.1

management market continue to be strong,
outpacing most other application market

– The HCM applications market has been
the focus of a number of acquisitions in
the past year including SAP's acquisition
of SuccessFactors and Oracle's
acquisition of Taleo

$2

$0
2011

2012

2013

2014

2015

2016

Note: The global HCM market composes of core HR solutions market and talent management market that includes recruiting, learning, workforce and compensation management
Source: IDC; Gartner; Forrester; PwC; Managing Human Capital: HRIS 2013, Bersin by Deloitte report; 2013 Talent Management Systems Market, Bersin by Deloitte report

19

Based on a survey estimates, global organisations are expected to prefer using SaaS model
for Talent Management and Core HR solution functions
HRM SaaS adoption
HRM application SaaS adoption (n = 727 global organisations)
Service Delivery Application Deployment1
Administrative Application Deployment 2

Administrative Application Deployment11
Administrative Application Deployment
2011-2012

2012-2013

2011-12

48%

44%

41%

18%

40%
25%

22%

18%

16%

13%

13%

14%
5%

Licensed software - Licensed software - on
hosted
premise

SaaS - subscription
based

Outsourced (process
and software)

Others including inhouse/bespoke

24%

15%

13%

15%
6%

5%
Licensed software hosted

Workforce Management Application Deployment3
2011-12

2012-13

Licensed software on premise

6%

SaaS - subscription Outsourced (process Others including inbased
and software)
house/bespoke

Talent Management Application Deployment4
2011-12

2012-13

2012-13

44%
50%

46%

33%
25%
18%

18%

18%
8%


17%

16%


7%

25%

11%

13%

3%

6%

and software)
house/bespoke

21%

17%



3%

and software)
house/bespoke

Note:

1 Administrative applications: Core HR record keeping, payroll, and benefits administration; (2) Service delivery applications: employee and manager self service, portal, HR help desk, and workforce life cycle
management; (3) Workforce Management applications: Includes time and labor, Absence Management, and labor scheduling applications; (4) Talent Management: applications that help an organisation acquire,
develop, and retain talent
Source: CedarCrestone 2012–2013 HR Systems Survey Results

20

Estimates have identified that the need to improve user experience is one of the main
reasons for moving towards SaaS solutions
HRM application Deployment
HRM application SaaS adoption (n = 1,246 global organisations)
Administrative Application
Deployment Averages across All Applications
1

Administrative Application
HRMS Application Deployment
1

HRMS Vendor Administrative Application
Adoption and User Experience
1

Deployment

35%

Deployment

Vendor Adoption Percentage

Deployment

50%

33%

30

PeopleSoft

25

20

SAP/Success Factors
ADP

Kronos

15

14%

20%
11%

10
14%

12%
5

4%

Oracle

3%

2%

Ceridian
Workday

2%
0

SaaS –
Licensed
subscription software –
based
on premise

Licensed
software
– hosted

Hybrid

In house Outsourced
developed
software

Licensed
SaaS –
software – subscriptionon premise
based

Hybrid

Licensed
software
– hosted

Outsourced In house
(process and developed
software)
software

1.5

2.0

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

User Experience Score

Note: Hybrid deployment refers to both licensed and SaaS solutions
Source: CedarCrestone HR Systems Survey 2012-2013

21

The HCM Solutions vendor landscape is undergoing transformation with a mix of organic
and non organic growth
HCM Solutions vendor options to build, buy or partner
BUILD FROM SCRATCH
 Seamless integration of data and
ADVANTAGE

POTENTIAL
PITFALLS

processes
 Consistent user experience
 Leverage new technologies and
process paradigms

 Lengthy time-to-market
 Difficult to match depth of bestof-breed products
 Higher risk of failure to deliver
results

 Workday (HCM Solutions and
EXAMPLES

Talent Management)
 Ultimate Software (HCM Solutions
and Talent Management)
 Cornerstone OnDemand (learning
and Talent Management)

Building out the HRM suite is
high risk and high reward
Source: Consolidation And Innovation Transform The HRM Vendor Landscape, Forrester, 2012; CC India Analysis

ACQUIRE

PARTNER

 Fast time-to-market
 Depth and maturity of solutions;

 Minimal upfront investment
 Fastest time-to-market
 Ability to leverage best-in-class

innovative differentiation
 Management know-how

capabilities

 Difficult to harmonize user

 Integration and user interface (UI)

experience
 Process and data integration not
seamless
 Inherited architectural baggage

harmonisation difficult to achieve
 Contracts and support channels
vary, often not seamless

 SAP / SuccessFactors
 SumTotal Systems / Softscape
 Ceridian / Dayforce

 ADP and Kronos (Workforce

Acquisitions are difficult
to integrate and harmonize

Management)
 Ultimate Software and Infor
(Workforce Management)

Partnering for complementary
HRM functionality is less costly
but may not deliver value

22

Several trends are shaping up the cloud market ensuring the clarity necessary to promote
investments in cloud computing technologies…
Trends in security for cloud solutions (1/2)

Increasing partnerships
between CSPs and
security solution
providers expected

 Cloud service providers (CSPs) will increasingly form partnerships with security solutions
providers as the global cloud security software market matures
–

–

Trend Micro, a security solution provider, entered into a global alliance with cloud and virtualization service provider,
VMware, in 2010
Cloud.com, a provider of open source cloud computing solutions, entered into a partnership with Symplified, a cloud
security company, in 2011, to provide service providers with Single Sign-on (SSO) capabilities

Increasing emergence of
cloud service-specific
security solution
providers

 The global cloud security software market is witnessing the emergence of cloud servicespecific security solution providers such as Symplified, Zscaler, and Credant Technologies
 Strong and fast revenue growth of these companies is expected to encourage other companies to enter
the market
 Further, a strong shift toward cloud-based services is expected to provide a further boost to these
pureplay companies

Identity management
and encryption to
remain the top cloud
security solutions
offered

 The growing access to secure networks through the cloud and the growing criticality of
data in the cloud will remain the major growth drivers of this market
 Further, the growing number of cases of identity theft is expected to prompt cloud users to adopt
identity management and access control solutions
 Other cloud security segments that are expected to witness growth in the adoption of cloud security
are Data Security, Cloud Governance, Application Security, and Operational Security

Source: ; Global Cloud Security Software Market- Technavio report 2012, CC India Analysis

23

… to boost users’ privacy and security in the cloud and promote the development of
necessary standards and infrastructures
Trends in security for cloud solutions (2/2)

Increasing availability of
cloud security solutions
for SMBs

 The growing needs for cost cutting and flexibility are compelling many SMBs to adopt cloud
security solutions
 By the end of 2012, the percentage of SMBs that have adopted cloud services was close to 50 percent,
i.e., half of all SMBs are expected to have cloud-based services because of which security has risen in
importance over the years
–

Emergence of strong
cloud security standards
and guidelines

Witnessing the growing demand from SMBs, companies such as Zscaler and Panda Security are offering SMB-specific cloud
security solutions

 Strong demand from end-users for more detailed and concrete assurances of operational
practices is resulting in the emergence of strong cloud security standards and guidelines
 Authorities are also beginning to react with governmental institutions actively looking into compliance
issues
 Examples are the European Commission undertaking research and setting up dedicated agencies such
as ENISA (European Network and Information Security Agency), as well as the US FTC (Federal Trade
Center)
 Advances have been made: the US-EU Safe Harbor act provides protection for EU and international
organizations for which data must be specifically managed in multiple jurisdictions
 The current legislation governing cloud security in EU is the EU Data Protection Directive (Also known
as Directive 95/46/EC) which is designed to protect the privacy and protection of all personal data
collected for or about citizens of the EU, especially as it relates to processing, using, or exchanging such
data

Source: Privacy and Cloud Computing - “Data Protection and Cloud Computing under EU law”; Data Security, Ace Group, 2011; Cloud computing Market overview and perspective, Deloitte Report; Global Cloud Security
Software Market- Technavio report 2012, CC India Analysis

24

HCM Solutions vendors seek to offer broader sets of solutions by acquiring
complementary capabilities across process categories
Building strength across process categories through acquisition

Taleo

SuccessFactors

Workscape

Optilink

Kenexa

Softscape

Edvantage

Acquire

Learn.com

Plateau
Systems

The RightThing

PDSI - Telestaff

Outstart

Cybershift

MrTed

Strategia
Communicati
ons

Worldwide
Compensation

Jobs2web

VirtualEdge

SaaShr.com

Salary.com

Accero

StepStone

Jobpartners

Infor

SHPS

Brassring

Geolearning

Cytiva

Jambok

CubeTree

Recruitment
management

Workforce
Management

Vurv

Core HR

Talent Management

Compensation &
Benefits

Learning Management

Docent

Pathlore

Source: Consolidation And Innovation Transform The HRM Vendor Landscape, Forrester, 2012; CC India Analysis

25

Contents

Market
HCM Cloud Solution
Footprint

Market trends
Vendor landscape
Appendix


26

HCM Solutions footprint
HR Solution footprint
Workforce
Management

Core HR
1

2

Employee Records

Payroll

1

2

Time reporting

Attendance

Talent
Management
1

2

3

Benefit
Administration and
Enrolment

3

4

Salary and wage
structure

4

Absence
Management

4

5

Workforce scheduling
and assignments

5

5

6

7

8

Jobs and positions

Employee
Engagement

6

Compliance

7

Paid Time Off


Labor Cost
Distribution

3

6

7

Employee
Performance

Goal Management

Career Planning

Competency
Management

Succession Planning

Talent Review

Retention
Management

Organisational
structures

Learning
Management

Recruitment
management

Compensation &
Benefits

1

Leadership
Development

1

2

Learning Course
Administration

2

3

Content
Management

3

Sourcing and Social
Recruitment

3

4

Candidate
Engagement

4

Stock and
Long-Term Incentives

5

Employee
Recognition

4

5

6

Mobile Learning

Mentoring

Collaboration

5

6

7

Social and Informal
Learning

7

8

Professional
Certification

8

(Strategic)
Workforce Planning

2

Requisitions

Talent Pools


Diversity and
Compliance

Onboarding

1

6

Base Salary
Administration

Bonus Programs

Commissions

Wellness

7

Retirement and
Savings

8

Market Pricing
and Equity

Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis;

27

Summary of profiles
Summary of HR Solution Vendor profiles – 1/3

Applications
Vendors

Core HR

Workforce

Talent

Learning

Completeness / Strength of the offering;
Office locations in Benelux region

Recruitment

Compensation
& Benefits

Office
locations in
Benelux
Region

CLOUD

Source: Capgemini Consulting Analysis;

28

Summary of profiles

Applications
Vendors

Core HR

Workforce

Talent

Learning


Recruitment

Compensation
& Benefits

Office
locations in
Benelux
Region


29

Summary of profiles

Applications
Vendors

Core HR

Workforce

Talent

Learning


Recruitment

Compensation
& Benefits

Office
locations in
Benelux
Region


30

Oracle Fusion Human Capital Management delivers a robust set of Talent Management
modules, covering workforce development and workforce rewards
Oracle Fusion HCM Company profile – 1/3
Company

Oracle Corporation

HCM Solutions
Services

Consulting, Implementation, maintenance and support

Sector Focus

Diversified customer segment

Annual Revenue

USD 37,121mn (2012)

Employees

115,000 (2012)

Benelux
office
locations

Global
office
locations

Company Overview
 Oracle is an Enterprise software company which develops, manufactures,


News Clippings



markets, distributes and services enterprise software
Oracle Fusion HCM delivers a complete suite of human resource and Talent
Management applications, all available as Software as a Service
Oracle Fusion HCM has a message about co-existence -implement Fusion
modules that solve a business problem and use the delivered integration
with existing Core HR system

Key Wins
 Oct 2013: American Career College and
West Coast University use Oracle HCM
Cloud to transform its HR and shift focus
to talent management
 Sept 2013: Beijing’s CAJ Senior Care
Services Co. has adopted Oracle HCM
Cloud and Talent Management Cloud to
help establish innovative HR management
platform

New Products / Solutions
 Sept 2013: Significant enhancements
made to Oracle HCM Cloud and Oracle
Talent Management Cloud by
streamlining succession planning,
extended mobile recruitment, centralize
performance feedback, etc

 Belgium, the Netherlands and

 North America, EMEA and Asia-

Luxembourg

pacific

Partner Ecosystem
 Partners: Oracle partners with Capgemini, eVerge Group, The Hackett
Group, HCL Axon, KBACE, KPMG LLP, PwC, Infosys, Wipro and Deloitte

Acquisitions / Partners
 Jun 2013: Partnership with Salesforce.com
in which Oracle plans to integrate
salesforce.com with Oracle’s Fusion HCM
and Financial Cloud, and provide the core
technology to power Salesforce.com's
applications and platform
 Mar 2013: Oracle acquired cloud
infrastructure management software
startup, Nimbula

Awards
 Sept 2013: Oracle Fusion HCM received
Ventana Research Technology Innovation
Award for business innovation in the
category of HCM

Source: Oracle Website; Oracle Fusion HCM and Talent Management Whitepaper, 2013; Factiva; http://www.oracle.com/us/corporate/press/2020966

31

Oracle Fusion HCM and Talent Management suites can be hosted and provided as a
integrated managed service
Oracle Fusion HCM Company profile – 2/3
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 Oracle Fusion Human Capital Management

Challenges

 Oracle is allowing for “upgrade protected”

pricing are for each individual components.
– For example Oracle Fusion Talent Review:
License price USD 70, software update and
license USD 15.4 for each employee



SaaS & Mobile Solutions Portfolio
Workforce
Management

Core HR

 Product is still new in the market
 Functions are still evolving

personalisation and extension of the application
using the “Composer Tools”
Can be used as a best of breed solution and is
compatible with any of the Core HCM Solutions

SaaS

Talent
Management

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8



















































x

x







































x

x

x

x

x

x

x

x

x

x

x



x

x

x





x

x

x

x

x

x

x

x

x

x

x

x

x

x







x





x

x

x

x

x

x

x

x

x

Source: Oracle Website; http://www.oracle.com/us/products/applications/taleo/enterprise/recruiting/features/index.html

32

Oracle Fusion Human Capital Management solutions combine advanced security, tight
integration, and best HR practices
Oracle Fusion HCM Profile – 3/3
Strategies for future
 Offer significant functional value with easy to



uptake applications releases
Deliver Oracle Fusion HCM Applications Suite that
can be adopted in a modular fashion
Provide specialised line of business applications and
transformative industry processes

Available languages








Arabic
Brazilian
Portuguese
Dutch
English
French
German

Implemented markets
 Oracle Cloud HCM Services offer a global solution which has a global core and


Back








Security systems
Italian
Japanese
Korean
Spanish
Simplified Chinese
Traditional Chinese

 The security approach consists of: Role-based
access control (RBAC), Function security, Data
security, Privacy, Access provisioning and identity
management, Segregation of duties policies,
Enforcement across tools, technologies, data
transformations, and access methods,
Enforcement across the information life cycle

Implemented industries
 Implemented in diversified customer segments

additional country functionality
Implemented in more than 40 countries

Integration systems & platforms
 Reduce implementation risk and cost by leveraging Oracle’s pre-built, sustainable integrations that enable rapid integration with existing business processes
 Flexible integration platform for rapid integration with third-party applications and services

Collaboration with payroll providers
 ICS Computing together with Edenbrook, one of the UK’s leading implementation and support consultancies is an Oracle HCM partner where Oracle clients can immediately
benefit from an efficient, cost-effective outsourced payroll service

Source: Oracle company website

33

SuccessFactors is a Talent Management focused solution provider which has gradually built
solutions around the HR administration function
SuccessFactors Company profile – 1/3
Benelux
office
locations

Company
HCM Solutions
Services

Consulting, Implementation and support

Sector Focus

Healthcare, Retail, Manufacturing, FS, LS, High Tech, Consumer Goods, Energy

Annual Revenue

Subsidiary of SAP

Employees

 SuccessFactors is a SaaS provider of a HCM suite of products
 In Dec 2011, it was acquired by SAP, in an acquisition valued at USD 3.4bn

News Clippings



 North America, Europe & Asia

Approx 1,200

Company Overview



 SAP has an office in Netherlands

Global
office
locations

SuccessFactors Inc – A SAP Company

– SAP saw the acquisition as an entry point into the cloud, as cloud was a small
part of SAP’s revenue, about 2% of the SAP revenue
SuccessFactors has a large and varied customer base, with more than 4,000
clients (most in EPM) and more than 15 million users
Have customers in 168 countries and the solution can be used in 35 various
languages

Key Wins
 Oct 2013: SSP, the leading provider of
technology solutions to global insurance
and financial services organisations, has
implemented an integrated suite of
SuccessFactors solutions,
including Performance & Goals, Recruiting,
and SAP Jam

 May 2013: New functionalities have been
added to the SuccessFactors Employee
Central product with increased payroll to
additional countries, advanced reporting,
Employee referral capabilities, richer
socialization capabilities, etc.

Partner Ecosystem
 Consulting Partners: Provides services including Strategy & Transformation,




Project Mgnt, Configuration & Implementation, Systems Integration etc
– Strategic Partner Level: Capgemini, Accenture, Deloitte, IBM, McKinney Rogers,
Northgate Arinso
– Partner Level: Aasonn, Arago Consulting, Cromwell, Hentity, Keneos, Flexso etc.
Sales Partners: Includes selling and supporting SuccessFactors products
– Strategic Partner Level: Avanxo, Ceridian, Human Capital Consulting, NEC, PwC
Solution partners: Includes Jobvite, Ceridian, Benefitfocus, VMWare, Dell etc

 Nov 2013: Strategic partnership between
SAP and China Telecom in cloud computing
through which the SAP Cloud portfolio will
be offered to small and large organizations
in China by China Datacom Corporation
Limited (CDC), a joint venture between SAP
and China Communication Services (CCS), a
subsidiary of China Telecom Group

Awards
 Oct 2013: SuccessFactors was named a
"Leader" in 2013 IDC MarketScape
Integrated Talent Management Report for
Western Europe

Source: SuccessFactors (http://www.successfactors.com/homepage.html); Channeleconomics.com; Factiva

34

SuccessFactors is available through hosting and also through managed services model with
the help of its implementation partners
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 Solution is available on a fixed-bid price


Challenges

 SuccessCloud allows third-party applications and

guarantee
Fees are pre-negotiated and derived from a onetime implementation cost, which includes
training, and an annual per-user subscription fee
based on the module(s) purchased



Workforce
Management

Core HR

 There is no support for commission based pay
 Though they have analytics offering, the

data from other business systems to connect and
integrate with its BizXsuite
Business workforce analytics and benchmarking
allow for predictive modeling reporting using
2000+ built-in metrics
SaaS

Talent
Management



integration of Inform(acquired) needs to be done
carefully
Not yet fully integrated with SAP’s offerings

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8







x



















x

x















x







































x

x

x

x



x

x

x





x



x

x

x

x



x

x



x

x

x

x

x

x

x



x





x

x

x

x





x

x



x



x

x

x

x

x

x

x

x

Source: SuccessFactors (http://www.successfactors.com/homepage.html); Magic Quadrant for Talent Management 2013; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company

35

SuccessFactors supports its customer with 35 languages and has presence in more than
168 countries across the globe
 SuccessFactors Jam is offered both separately and


as part of the SuccessFactors Business Execution
(BizX) Software suite that mainly targets HR buyers
Jam freemium (a free social collaboration tool) is
used for expertise tracking, recruitment and on
boarding, informal learning and Employee
Engagement

Back

Available languages

Security systems

 Available in 35 languages, mainly
–
–
–
–
–

English (US)
English (UK)
Dutch
Spanish
French

–
–
–
–
–

Swedish
Portuguese
Chinese
Japanese
Korean

Asia Pacific

Application security
Data encryption / Cryptographic controls
Anti-virus security
Network protection
Information security incident management
Backup, failover and redundancy
Access control and physical security


Implemented markets
 Have presence in 168 countries across North America, Latin America, Europe and















Consumer Goods
Higher Education
Life Sciences & healthcare
Manufacturing
Retail







Technology
Non-Profit organisation
Energy and Chemicals
Financial Services
Government

 SAP NetWeaver Process Integration (SAP PI) is SAP traditional enterprise application integration software used to facilitate the exchange of information among a company’s
internal software and systems and external parties

 SAP Cloud Integration technology offers the standard capabilities of an integration broker, mediating between entities with varying requirements in terms of connectivity,
format, and protocols

 Partners with NorthgateArinso to enable SuccessFactors Employee Central customers to take advantage of NGA’s global payroll services
 Partnership with Patersons to provide complementary global payroll services to SuccessFactors’ extensive multi-national customer base and help streamline the complex but
extremely important payroll administrative processes across multi-national operations
Source: SuccessFactors Homepage; http://www.clarkstonconsulting.com/wp-content/uploads/2013/05/ViewPoint_SuccessFactors.pdf

36

Workday is a leader in enterprise cloud applications for human resources and finance
Workday Company profile – 1/3
Benelux
office
locations

Company
HRMS Services

Consulting, Implementation, education and support

Sector Focus

Financial services, healthcare & Life Sciences, manufacturing, services, retail &
hospitality, Telco & Media

Annual Revenue

USD 274m (2013)

Employees

 Workday provides SaaS solutions for managing global businesses in the

News Clippings




 North America, Europe and Asia

2,300+ (As of Q3,2013)

Company Overview


 Netherlands

Global
office
locations

Workday Inc

fields of Financial management and Human capital management
Workday delivers Human Capital Management, Financial Management,
Payroll, Time Tracking, Procurement, and Employee Expense
Management applications
It counts more than 450 customers many from the Fortune 50
The company has sales offices in US, UK, Hong Kong, Canada, Germany,
Netherlands, France, Sweden and Ireland

Key Wins
 Oct 2013: Sanofi, a global integrated
healthcare leader, has selected Workday
HCM as Sanofi plans to consolidate
several on-premise legacy software
systems with one unified application in
the cloud
 Oct 2013: Metropolitan Museum of Art
has selected Workday’s suite of enterprise
cloud applications

 Sept 2013: Introduced Workday day Big
Data Analytics for HR and Finance that
redefines how organizations unify
multiple sources, sizes, and structures of
data with Workday data to deliver insights
business leaders need for critical
workforce and financial decisions

Partner Ecosystem
 Consulting Partners: Provide consulting services and change management






offerings around Workday implementations
– Capgemini, Accenture, Aon Hewitt, Appirio, Ataraxis, Cloudator,
DayNine, Deloitte, Everbe, Kloud, Kainos, IBM, NGA, PwC, Wipro
Application Partners: Application partners include ADP, salesforce.com,
Oracle, Xactly, and Kronos, Lumesse, Cornerstone
Outsourcing Partners: Partnerships with ADP, MasterTax, Equinix,
Technology Partners: Provide pre-built integration to Workday solutions
and include Okta, OneLogin

 Sept 2013: Salesforce.com and Workday
strengthen their strategic partnership as
they plan to integrate the entire
Salesforce and Workday product lines to
enable their customers’ mutual success

Awards
 Ranked as a ‘leader’ in the Forrester Wave
HRM Systems, Q1 2012
– It received top scores for technology,
customer experience and a range of
categories covering specific HRMS
functionality

Source: Workday Website; Dow Jones company profile, The Forrester Wave™: Human Resource Management Systems; Factiva

37

Workday provides a multi-tenant hosted service with pricing based on metrics of client
business and has implementation partners to deliver solutions
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 Workday prices its services based on metrics for

Challenges

 Strong in technology, customer experience and a

the overall client business scope, complexity and
requirements, not per-Workday-user




SaaS

Workforce
Management

Core HR

 Relies on Kronos integration partnership for

range of categories covering specific HRMS
functionality
Robust mobile capabilities, including real-time
business intelligence right to the user’s device
Frequent product updates every six months

Talent
Management

workforce management

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8













































x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x















x



































x











x

x

x









x

x

x

x

x

x

x

x









x

x

x



Source: Workday Website; Dow Jones company profile; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company

38

Workday provides an integration cloud platform for building, deploying, & managing
integrations and adheres to some of the highest security standards in the industry

Available languages
 English
 Chinese

 Workday is strategically targeting organisations with


dated ERP systems, and companies in need of a yetto-be deployed global HRMS
The company has outlined strategies to deliver
global financials in the cloud as well as big data
analytics






(Simplified &
traditional)
Czech
Dutch
French
German










Security systems

Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Romanian

Australia
Canada
Germany
Hong Kong

 Ireland
 Netherlands
 UK








Russian
Spanish
Thai
Turkish
Vietnamese
French

 Workday is certified to ISO 27001 standards and audited biannually against SSAE 16 SOC-1 controls and annually against
SSAE 16 SOC-2 controls
 Workday is Safe Harbor certified and is a corporate member of
the Cloud Security Alliance
 Further security safeguards include: Physical Security,
Communications and Network-Level Security, ApplicationLevel Security, Data Security and Comprehensive Auditing.


Implemented markets





Back






France
Nordics
US
...and others






Education and Government
Financial Services
Healthcare and Life Sciences
Manufacturing

 Retail and Hospitality
 Services
 Technology

 Workday’s Integration Cloud Platform is an enterprise-class Integration Platform-as-a–Service (iPaaS) for building, deploying, and managing integrations to and from
Workday and all integrations are deployed to and run on Workday without the need for any on-premise middleware

 Workday Integration Cloud Connect consists number of pre-built, packaged integrations and connectors to complementary applications that are 100% built, maintained,
and supported by Workday

 Workday and NGA are partnering to provide Workday customers with access to payroll processing capabilities in 51 countries through NGA’s euHReka Inclusion Framework,
as a part of the euHReka 2.09 release

 Workday partnered with OneSource VHR to provide payroll co-sourcing services, including payroll settlement, tax administration, and garnishments administration
 Also partners with Cloudpay and SafeGuard World International
Source: Peoplefluent company website

39

Technology Partners of Peoplefluent provide key technology requirements to enhance the
performance of solutions
Peoplefluent Company profile – 1/3
Company
HCM Solutions
Services

Healthcare & Retail

Annual Revenue

USD 28.70mn (2012)

Employees

 Peoplefluent provides comprehensive suite of Talent Management



News Clippings



 North America, Europe and Asia

210 (2012)

Company Overview


 Belgium

Global
office
locations

Implementation, Integration, support, Training

Sector Focus

Benelux
office
locations

Peoplefluent

application
Peoplefluent is one of the few vendors that offers an integrated Talent
Management suite that offers functionality across recruiting, performance,
succession and compensation management
The solutions currently support more than 5,000 global corporations to
small and medium-sized businesses in more than 214 countries
The company has offices in US, UK, Belgium and India

Key Wins
 March 2012: Goodlife, the largest fitness
company in Canada, deployed
Peoplefluent’s Recruitment Management
Systems to improve the efficiency of its
hiring process


Partner Ecosystem
 Service Partners: Includes American CyberSystems, Allegis Group Services,




Capita Resourcing, Elemense, Kelly Services, InterQuest Group, Lorien
Resourcing, Manpower Inc, Spherion Corp etc.,
Solution Partners: For Assessment and Surveys – Assess Systems, Profiles
International; Background Check & Screening – HireRight, Talx I-9
Management, Job Boards & Aggregators, etc.,
Technology Partners: Include Burning Glass, BusinessObjects, Development
Dimensions International, Fast, Resume Mirror and Savvis


 Dec 2013: Launched OrgPublisher 11.2,

 Dec 2013: Entered into a joint marketing

that help deliver advanced turnkey
workforce visualization reports
 Oct 2013: Launched Peoplefluent
Colossus, a comprehensive data
integration cloud platform and
Peoplefluent Leadership Development
Mirror, a powerful and collaborative
engagement solution

relationship with Professional Diversity
Network (PDN), the leading online
network of diversity recruitment sites, to
establish a first of its kind resource-rich
platform that equips diversity
professionals with compliant candidate
sourcing solutions

Awards
 Oct 2013: Recognized by Aragon
Research, a technology research and
advisory firm, as an Innovator in the first
Aragon Research Globe for Enterprise
Learning 2013: The March to Social and
Mobile

Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Factiva

40

Peoplefluent provides comprehensive suite of Talent Management application for more
than 5,000 customers
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 No information available

Challenges

 Direct ownership of Aquire gives Peoplefluent an


Workforce
Management

Core HR

 Support needed for more complex projects,

advantage in delivering embedded workforce
analytics
Its partnership with Mercer provides an
additional sales channel and HR executive
visibility
SaaS

Talent
Management

document management, calendaring, usability,
and rules-based categorisation

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

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x

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x

x

x

x

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x

x

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

















x







x

























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x





x

x

x

x

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x

x

x

x

x

x

x



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x

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x

x

x

x

x

x

x

x

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x



x

x













x



x

x

x

Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Magic Quadrant for Talent Management Suites 2013

41

Peoplefluent’s solutions supports more than 5,000 organisations and is used by more than
5 million users in 214 countries around the world
 Peoplefluent plans to focus on “shifting workforce



Back

Available languages

Security systems

 Available in multiple languages

 Security features such as single sign-on, strict
password policies, forced time-outs, login
attempts monitoring, site usage analytics, time
stamps, HTTPS and PGP encryption, gives one the
power to configure and control user access and
visibility according to the organisation’s specific
criteria

landscape”, which increasingly manages full-time,
part-time and contingent workers in a single
employee population
The company also plans to add new mobile
applications


Implemented markets
 Used across 214 countries

 Can be implemented across several industries
 Supports more than 5,000 organisations ranging in size from large, global
corporations to small and medium sized businesses

 Peoplefluent’s integration platform offers:
– Both on-demand and batch integrations
– Support for XML or delimited batch file structures
– A portfolio of standard integration schemas

–
–
–
–

Massive scalability and redundant infrastructure
SOAP based web services
WS-I standards (as appropriate)
HR-XML standards

 Peoplefluent collaborates with payroll service partners such as American CyberSystems, Inc., Allegis Group Services’ (AGS), RGBSI and Total Technical Services, Inc.

Source: Peoplefluent company website

42

SumTotal is a learning and Talent Management focused solution provider with about 1,800
customers and 25 million users worldwide
SumTotal Systems Company profile – 1/3
Benelux
office
locations

Company

SumTotal Systems Inc

HCM Solutions
Services

Consulting, Training and Support

Sector Focus

Services, CPG, Healthcare, Hi-Tech, Education, FS, Manufacturing

Annual Revenue

USD 67mn (2012)

Employees

1,009 (2012)

Company Overview
 SumTotal Systems is a complete suite of Talent Management applications,


News Clippings



with about 1,800 customers and 25 mn users worldwide
It acquired Softscape, a Talent Management suite provider, GeoLearning
for learning portfolio, CyberShift for Workforce Management and travel
expense management, and Accero for Core HR
The company has offices in US, Canada, China, Australia, India, Germany,
France, Japan, Singapore and the UK

Key Wins
 Nov 2013: City of Danville, Va., has
selected SumTotal Talent
Compensation and Workforce Analytics
and Planning cloud-based solutions
 Oct 2013: Martin Engineering has
selected SumTotal Talent Performance to
expand its employee development
program, improve retention and drive
business growth

 Aug 2013: SumTotal and Skillsoft
introduced industry’s first intelligent
talent solution that allows customers to
deliver relevant, in-context learning and
talent content to employees which will be
available on the elixHR platform

Global
office
locations

 Belgium, Netherlands,
Luxembourg through partners

 North America, Europe & Asia

Partner Ecosystem
 Content Providers: Provide or develop course content that can be
integrated with the Learning suite – ClearPoint, ELT, Human Soft, SkillSoft

 Technology Partners: Provide complementary technology that adds value
to SumTotal eLearning solutions – Adobe, WebEx, Mimeo.com

 Solution Integrators and BPO services: Resell SumTotal software and / or
services as part of their own value-added solutions – Accenture, IBM, HP,
Raytheon, Sistemas

 Oct 2013: Integration of SumTotal Talent
Expansion Suite with Salesforce Identity to
empower CIOs to enable single sign-on
across SumTotal Talent Expansion Suite,
Salesforce and web other web, mobile
and on-premise apps – centrally managed
through the Salesforce Platform

Awards
 Oct 2013: SumTotal elixHR Platform was
selected as a Top HR Product for 2013 by
the editors of Human Resource Executive
magazine

Source: SumTotal System company website; Factiva

43

A strong partner eco-system with constant citing by analysts makes SumTotal systems a
compelling player in the HCM solutions market
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 The average yearly license across all SaaS

Challenges

 Strong Learning, performance & succession

customers is USD100,000



Workforce
Management

Core HR

 To face execution challenges in sales, marketing

management functionality
SumTotal is on a fast, successful integration track
with acquisitions – Acquiring Accero & CyberShift
to enable SumTotal offer a full HCM suite

SaaS

Talent
Management



and support services in the highly competitive
market
Need to balance on-premise Softscape customers
with its faster-growing SaaS customer base

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

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6

7

8

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

















































x

x











x

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x



x

x

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

x

x

x

x

x

x

x

x

x





x

x

x

x

x

x

x

x

x

x

x

x















x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Source: SumTotal System company website

44

SumTotal offers two versions of its HCM solution i,e one for small and medium businesses
and another one for global enterprises

Available languages

 SumTotal continues to expand its mobile platform,


Security systems



social components, and portal strategy to provide
its trademark feature / functionality depth
SumTotal has talent development in the center of
its strategy and has developed products to ensure
customers workforce is well managed


Implemented markets





Back

USA
Canada
UK
France






Germany
India
China
Australia

 Singapore







Financial Services
Business & consulting
Healthcare
Retail
Government






Manufacturing
Consumer packaged goods
Life sciences Education
Airlines

 SumTotal provides complete integration of its individual products with its comprehensive HCM suite


Source: SumTotal company website

45

Kronos is a Workforce Management solution provider with additional capability in HR
administration and recruitment function
Kronos Company profile – 1/3
Benelux
office
locations

Company

Kronos Inc.

HCM Solutions
Services

Consulting, education, implementation and support

Sector Focus

Services, Energy, Government, FS, Healthcare, Manufacturing, Retail

Annual Revenue

USD 870mn (2012)

Employees

Approx 3,000+

Company Overview
 Kronos is a US based, privately held Workforce Management solutions


provider
The company has offices in US, Canada, Mexico, China, India, Singapore,
New Zealand, Germany, Belgium, France, Norway and the Netherlands

 Americas, Asia-Pacific and
Europe

Partner Ecosystem
 Service partners: Kronos partners with managed applications services and managed




News Clippings

Global
office
locations

 Belgium and Netherlands

hosting solutions providers
– Accenture, ACS, Axsium, Hackett group, Workforce insight
Software partners: Leverages the most versatile applications to meet compatibility
and functionality requirements of customers
Technology partners: Kronos partners with Vmware, Cisco and Microsoft, to
provide scalable platform to their clients
Hiring solutions partners: Partners with leading organizations in areas such as
assessments, sourcing, background screening etc to help streamline hiring process

Key Wins


 Sept 2013: The City of Tuscaloosa in

 Nov 2013: Significant enhancements

 Aug 2013: Acquired TimeLink to extend its

 Nov 2013: The Boston Globe has

made Kronos mobile and tablet
applications in terms of easy access,
notification alerts and geo-fencing
capabilities
 Nov 2013: Enhanced and integrated
enterprise social networking and
workforce management into its Kronos
Workforce Central solution

leadership in workforce management,
particularly in the enterprise segment
 May 2013: Partnered with SuccessFactors
to allow global organisations manage
their employees & deliver integrated
Workforce Management, HR, payroll, and
Talent Management offerings in the cloud

named Kronos as a Top Place to Work in
its annual ranking of Massachusetts
organizations
 Nov 2013: Kronos was again named
Worldwide Leader in Workforce
Management solutions by IHS Inc.
 Sept 2013: Kronos was named a
technology innovator in the Ventana
Research Technology Innovation awards

Alabama has selected workforce
management solutions from Kronos
Incorporated to standardize critical
business processes across all departments


Awards

Source: Kronos website; Dowjones and Datamonitor company profiles; businesswire.com; Factiva

46

Kronos solutions can be delivered through hosted as well as through managed services
model by its service partners
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths

 SaaS model is based on a monthly subscription

Challenges

 Strong Operational Capabilities
 Global scalability, with great success in India
 Expertise in all industry verticals, with an

plan, allowing companies to pay per employee,
per month

 Though Kronos has Core HR functionalities, it is


excellent record in healthcare

SaaS

Workforce
Management

Core HR

Talent
Management

mainly seen as a Workforce Management
solution provider
Despite considerable international presence, the
HR and Payroll system is only available in English

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

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2

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





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





x

x

x

x

x

x

x

x

x

x

x

x

x

x

x









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x

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x

x

x

x

x

x

x

x

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

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Source: Kronos website; Dowjones and Datamonitor company profiles; MarketScope for Workforce solutions and analytics, Gartner Research;

47

Kronos Implementation Services cover all phases of the solution implementation from
planning to deployment and support

Available languages

 Kronos plans to extend its reach in India so it is
partnering with Indian companies and also focusing
on delivering its products in India








Security systems
 Kronos received SSAE SOC 1 / SOC 2 certifications

Chinese
English
Dutch
French
Spanish
German



Asia Pacific
New Zealand
Middle East
South America

in 2012 in which SSAE 16 is an enhancement to
the SAS70
Safe Harbor — prohibits the transfer of personal
data to non-European Union nations that do not
meet the European “adequacy” standard for
privacy protection


Implemented markets





Back

 Canada
 Europe
 Mexico and Central America






Business services
Education
Energy
Financial






Government
Healthcare
Hospitality
Logistics

 Manufacturing
 Retail

 Kronos and BlueTree have formed a partnership that leverages the BlueTree’s service delivery expertise in:
– Kronos implementations, upgrades, integration, complex workflow development, Kronos SMS solution, custom reporting, training, Kronos online dashboard and support
 Kronos partnered with IBM and supports AIX 5L platforms
 Kronos provides integration through the use of portals, which helps provide key information for managers in portals such as SharePoint and Websphere and publish 500+
XML APIs that use SOAP (Simple Object Access Protocol) and WSDL (Web Description Language) to ease integration with 3 rd party apps and ERP systems like SAP, Oracle, etc.

 Partners with Global Cash Card, a proven specialist in customised paycard solutions in which Kronos Workforce Payroll Self-Service and Global Cash Card’s dynamic paycard
solution offers a comprehensive paperless payroll strategy

 Partners with M.M. Hayes to integrate Quickcharge, a cashless payment solution that allows employees to use their existing ID badges to make cash free purchases with
Kronos Workforce Central suite
Source: Kronos company website; Kronos lessons learnt from Fermilab implementation

48

Cornerstone OnDemand is a global provider of a comprehensive learning and Talent
Management solution delivered as SaaS
Cornerstone OnDemand Inc Company profile – 1/3
Benelux
office
locations

Company

HCM Solutions
Services

Implementation, Support, Training

Sector Focus

Education, Retail & Travel, Energy, FS & Insurance, Manufacturing, Healthcare

Annual Revenue

USD 117.90mn (2012)

Employees

 Cornerstone OnDemand is a global provider of a comprehensive learning



News Clippings



 Americas, EMEA and Asia-Pacific

750 (2012)

Company Overview


 Netherlands

Global
office
locations

Cornerstone OnDemand Inc

and Talent Management solution delivered as SaaS
Based on its pure cloud architecture, Cornerstone’s comprehensive
solution helps organizations manage entire employee lifecycle, from hiring
through retirement
The company’s solution consists of five integrated platforms for Learning
Management, enterprise social networking, performance management,
Succession Planning and extended enterprise
Cornerstone OnDemand has over 390 clients across the globe

Key Wins


 Cornerstone OnDemand expands its

 June 2013: Introduced a series of new

presence in public sector by serving
contractors of the government, state and
local government, as well as K-12 and
higher education

features to its talent management suite to
address users’ mobility, social, and
personalization needs such as bring your
own device (BYOD) and bring your own
application (BYOA)

Partner Ecosystem
 Global reseller partners: ADP, Ellucian and Xerox
 Regional reseller partners: CDP, e-communications, Talent2, CGI,




GreenBullet, Infosys, ISQ e-Learning, Kalleo Learning, NeoSpheres, QA,
TALENTECH, XpertLearning, etc.
Consulting partners: Appiro, Bluewater Learning, Findley Davies, HRchitect,
Intelladon and Intelladon
Technology partners: Altus365, HireVue, Visier Inc. and Workday


Awards

 Feb 2013: Cornerstone OnDemand

 Oct 2013: Cornerstone Recruiting Cloud

partners with Cloud provider Appirio to
help Appirio broaden its Talent
Management portfolio
 Dec 2012: Cornerstone OnDemand,, has
implemented BMC End User Experience
Management solution from BMC Software

was named a Top HR Product of 2013 by
Human Resource Executive
 Aug 2013: Cornerstone OnDemand has
been named a ‘Leader’ in IDC’s Integrated
Talent Management and Performance and
Learning 2013 MarketScape report
 Aug 2013: Named a ‘Major Player’ in IDC's
MarketScape reports for Recruiting and
Compensation

Source: Cornerstone OnDemand Inc website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management,2011; Factiva

49

Cornerstone OnDemand’s talent management platform is delivered purely through SaaS
based delivery
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths


Challenges

 Performance and succession management



SaaS

Workforce
Management

Core HR

 As Compensation management is new feature, its

functionality is best in class
Gained traction among both enterprises and
SMBs
Vision for integrating corporate social networking
with Talent Management is strong

Talent
Management

not quite easy to configure

 Brand awareness has improved, but still lags
behind when compared with other leading EPM
vendors

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x













x



































x

x



x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x



x

x

x

x

x

x



x



x

x



x

x



x

x



x

x

x

x

x

x

x

x

x

x

x

Source: Cornerstone OnDemand Inc website; Factiva news search; http://www.cornerstoneondemand.com/news/press-releases/mobile

50

Based on Cornerstone’s pure cloud architecture, Cornerstone’s comprehensive solution
helps organisations manage entire employee lifecycle, from hiring through retirement

Available languages

 Has established an effective growth strategy by
aggressively increasing sales head counts while
leveraging key reseller agreements and alliances
– Notable resellers include Appirio, ADP, and T2
Optimize PTY
– Notable alliances include ADP, salesforce.com,
and Workday

Security systems

 Available in 41 languages empowering over 12

Asia Pacific
New Zealand
Middle East
South America

 Use Secure Socket Layer (SSL) technology to

million users across 190 countries

protect information using both server
authentication and data encryption


Implemented markets





Back

 Latin America & Brazil






Energy
Financial services
Healthcare
Education






Manufacturing
Retail
Technology
Government

 In Feb 2013, Cornerstone OnDemand launched ‘Cornerstone for Salesforce’, an integrated offering with salesforce.com CRM software that embeds learning management
directly into the Salesforce Platform

 Cornerstone OnDemand provides for easy and seamless integration by providing easy access to data across all systems
 Enables data to be transmitted to and from multiple database environments, including ADP, SAP, Oracle, Ceridian and other legacy systems
 Cornerstone OnDemand partners with payroll providers such as ADP, Workday and SD Worx

Source: Cornerstone OnDemand company website

51

Kenexa offers a comprehensive suite of unified products and services that support the
entire employee lifecycle from pre-hire to exit
Kenexa Corporation Company profile – 1/3
Benelux
office
locations

Company

HCM Solutions
Services

Implementation, Training and Integration

Sector Focus

Financial Services, Healthcare, Retail, Hospitality, Manufacturing, Life Science

Annual Revenue

USD 103.10 mn (2012)

Employees

 Kenexa helps drive HR and business outcomes through its unique



News Clippings




2,744 (2012)

Company Overview



 Netherlands

Global
office
locations

Kenexa Corporation

combination of technology, content and services, enabling organisations to
optimise their workforces since 1987
Kenexa’s integrated talent acquisition and Talent Management solutions
have touched the lives of more than 110 million people
Its software applications provide proprietary content, outsourcing services
and consulting services that help customers in addressing HR requirements
It markets solutions primarily to organizations with more than 2,000
employees

Key Wins
 Oct 2012: Cargill has signed a threeyear agreement with Kenexa to
administer an Employee Engagement
survey

 Oct 2012: Kenexa announced the


launch of 2x Assess, an assessment
content solution
Oct 2012: Kenexa unveiled its fall
2012 lineup of new HR technology
products during the 15th annual HR
Technology Conference & Exposition
in Chicago

Partner Ecosystem
 Applications and Software Partners: Candex, First Advantage, HireRight,
LexisNexis, Arurint, eScreen, Talent Wise, ADP, Hirevue ,Workday etc

 Consulting and Advisory Partners: Astron Solutions, Buck Consulting, CJ




Francis, Compensation Works, Deloitte, BDO Seidman, Eisner Amper,
Hudson Mann, IBIS Advisors, Innovations, ICAP Group, Marcus Buckingham
and Sibson Consultants
Strategic alliances: First Advantage, ADP and Skillsoft
Technology partners: QlikTech, Boomi, LinkedIn, Collabor,
BullseyeEvaluation, Hrchitect, Lexonis, Workitect, bambooHR, etc

 Dec 2012: IBM completed the
acquisition of Kenexa for $1.3b in
cash

Awards
 2012: Named by trainingindustry.com


as a top Leadership Training
Company
2012: Ranked second overall in the
Enterprise category of HRO Today
magazine’s annual RPO Baker’s
Dozen customer satisfaction ratings

Source: Kenexa Corporation website; Forrester Research; Magic Quadrant for Employee Performance Management Software, 2011 and Dow Jones company profiles; Factiva

52

Kenexa Corporation does not rely on its partner eco-system for technology and
applications on system integration services
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths


Challenges

 Performance management functionality is very


SaaS

Workforce
Management

Core HR

 Though the Kenexa offers compensation and

strong in its product, Career Tracker
The acquisition of Salary.com provides Kenexa
with a strong compensation management
offering

Talent
Management

benefits functionality, it needs to improve on the
depth of this functionality

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x







x





x















x

x

x















x

x

x

x

x

x



x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x







x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Source: Kenexa Corporation website; Forrester Research

53

Kenexa works with its various partners to provide implementation, integration and training
services to customers across the globe
 Kenexa was taken over by IBM in 2012 in order to



Available languages

Security systems

 Global / Multi-Language enabled

 Kenexa is a licensee of the TRUSTe Privacy
Program and the TRUSTe EU Safe Harbor Program

bolsters IBM’s leadership in helping clients embrace
social business capabilities while gaining actionable
insights from the enormous streams of information
generated from social networks every day
Continuously enhanced current generation Talent
Management solutions

 Encrypt the transmission of information using
secure socket layer technology (SSL)


Implemented markets





Back

Asia Pacific
EMEA
Latin America
North America

 Financial services and



Banking
Manufacturing
Life sciences






Pharmaceuticals
Retail
Healthcare
Hospitality

 Call centers
 Education
 Biotechnology

 The company’s 2x Onboard leverages cutting-edge Web 2.0 technology to deliver a new hire portal and integrated workflow management that offers an improved employee
experience while ensuring compliance with legal and corporate policies

 Kenexa 2x BrassRing and Kenexa 2x Recruit solutions feature highly interactive dashboards, integrated workflow management across recruitment, assessment and onboarding, and real-time reports that facilitate robust analysis across critical business processes

 Kenexa has strategic alliance with ADP for compensation and payroll services
 Kenexa’s acquired company Salary.com, Inc. (2010) is a compensation and HRM solutions company in the US human capital SaaS market
– The company's services are used by compensation professionals for compensation planning
Source: Kenexa company website

54

Lumesse is a SaaS based solution provider specialising in Talent Management solutions
with a globally focused operations
Lumesse Company profile – 1/3
Benelux
office
locations

Company

HCM Solutions
Services

Implementation, Training, Integration

Sector Focus

Ranges from small local players to global corporations in all industry sectors

Annual Revenue

USD 0.28mn (2012)

Employees

 Lumesse is a global software company specialising in Talent Management

News Clippings






550 (2012)

Company Overview


 Belgium and the Netherlands

Global
office
locations

Lumesse

solutions
It is owned by its management team and HgCapital, one of Europe’s largest
technology investors
It has around 550-1000 employees based in 28 offices across 18 countries
Lumesse was previously known as StepStone Solutions
The acquisition of Edvantage Group has strengthened its position in social
learning programmes

Key Wins
 Oct 2012: Global Manufacturer Symrise
chooses Lumesse Talent Management

Partner Ecosystem
 Distribution & Channel Sales partners: Avit System Sdn Bhd, Audalia, AXES






Pro, Bridge Human Capital Solutions, Business Consult Ltd, Emeritis,
Human Perspectives International, HR-Focus Holdings, Humanica,
Workday, Novotus, NegXT, Squareone Technologies, etc
Value-Added Service partners: Assessio, Broadbean, Clickatell, eQuest,
LinkedIn, NorthgateArinso, Papirfly, Talent Q, etc
Technology partners: Aquire, Dell Boomi, BurningGlass, KJLink, SoftArtisans
and Textkernel
Consultancy partners: Deloitte and Penna



Awards

 Oct 2013: Launched TalentLink 13.2, a

 May 2013: Lumesse’ products will be

 Feb 2013: Lumesse was ranked No. 1

new release of its SaaS talent acquisition
and talent management platform
 Oct 2013: Launched Accelerator, a new
package which combines the power
of Onboarding, Learning and Social, on its
TalentLink platform
 Sept 2013: Introduced ETWeb Mobile as
part of its ETWeb talent management
platform

available for the larger Mittelstand
businesses, with the family company
Brüder Schlau / Hammer
Einrichtungsmärkte
 Dec 2012: Lumesse and PT. SmartSoft
Solusindo entered into partnership in
Indonesia

among the top providers of Talent
Management software in HRO Today’s
Baker’s Dozen Customer Satisfaction
Ratings for the second consecutive year

Source: Lumesse website; Magic Quadrant for Employee Performance Management Software, 2011; Factiva

55

Lumesse through its partner network and hosted, managed services portfolio serves more
2,000 customers in over 70 countries
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths


Challenges

 The company offers excellent global functionality,

 Though Lumesse has increased its investment

as well as strong global support and sales
network

SaaS

Workforce
Management

Core HR

Talent
Management

in the U.S, Lumesse’s presence in the U.S is
relatively limited compared to its global
competitors

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8









x

















x

x







x





x

x













x



x



















x

x

x

x



x

x

x

x

x



x

x

x

x

x



x

x

x





x



x



x

x







x

x

x

x

x

x







x

x



x



x

x

x

x

x

x

Source: Lumesse website; Magic Quadrant for Talent Management 2013

56

Lumesse operates and provides its solutions to customers from various industries present
across 18 countries
 Lumesse focuses on customisation of its products as


Back

Available languages

Security systems

 Available in 50 languages

 Use a variety of methods, such as intrusion
detection software and manual security
procedures, to help ensuring IT security

it strongly believes that one size doesn’t fit all
Maintains customer as its core focus area and
follows a set of promises made to the customer


Implemented markets
 Presence across 18 countries






Engineering
Manufacturing
Retail
Technology

 Transport & Logistics
 Professional services

 Lumesse tailors the solution to the customers specific needs and processes and helps integrate the customer’s key business systems such as ERP or payroll
 The company has secure, high performance datacenters around the globe, supporting companies operating in all possible time zones and regions
 Lumesse TalentLink is a true SaaS offering with a single code base, no customisations and a multitenant architecture via its open integration capabilities

 Lumesse partners with Humanika, the biggest HR & Payroll Outsourcing provider in Thailand, providing full range of HR Outsourcing and system implementation services to
leading global, national and local companies, to distribute Talent Management solutions and services from Lumesse in Thailand

 Lumesse also partners with Workday, a leading payroll provider for distribution and sales
Source: Lumesse website


57

ADP offers a wide range of HR, payroll, tax & benefits administration solutions for more
than 550,000 clients across globe
ADP Company profile – 1/3
Benelux
office
locations

Company
HCM Solutions
Services

Implementation, Managing service and Support

Sector Focus

Education, Financial Services., Healthcare Manufacturing, Energy, Life Sciences

Annual Revenue

USD 10,665.20mn (2012)

Employees

 ADP with 6,00,000 clients, is one of the world’s largest providers of



News Clippings




57,000 (2012)

Company Overview


 Belgium and the Netherlands

Global
office
locations

Automatic Data Processing, Inc (ADP)

business outsourcing solution
ADP offers a wide range of HR, payroll, tax and benefits administration
solutions from a single source
ADP’s e-recruitment solution is best-suited to midsize-to-large U.S.-based
organisations
ADP is one of four U.S. companies to get a AAA credit rating from Standard
& Poor's (S&P) and Moody's

Key Wins


Partner Ecosystem
 Software / Technology Alliances: ADP partners with best-of-breed software


and technology organisations that bring value to their customers and the
marketplace
With its alliance partners, its workforce management solutions include:
– HR Management
– Payroll Management
– Time & Labor Management
– Expense & Travel Management
– Screening and Selection Services


Awards

 June 2013: Marriott Vacations Worldwide

 Dec 2013: Expanded its payroll capabilities

 June 2013: ADP acquired Payroll S.A., a

 Sept 2013: Named a Leader in the Everest

has selected ADP’s large market Human
Resources Business Process Outsourcing
(HR BPO) offering
 April 2013: The Jackson Companies, a
family-owned enterprise of golf course
and campground establishments in South
Carolina, has selected the ADP Vitality
wellness program

of ADP Vantage HCM by integrating ADP
Streamline global payroll services into the
solution
 Sept 2013: Launched ADP Recruiting
Management, a unified next-generation
platform that helps clients better manage
the end-to-end talent acquisition process

provider of human resource outsourcing,
payroll and employee benefits services
across Chile, Argentina and Peru
 Dec 2012: Swiss Post Solutions, a premier
provider of business process outsourcing
and digitisation solutions, partnered with
ADP to outsource non-core business
functions

Group PEAK Matrix, published in the 2013
Multi-Process Human Resources
Outsourcing service Provider Landscape
report
 Sept 2013: ADP was named a leader in
Multi-Process HR Outsourcing as well as
Star Performer by the Everest Group

Source: ADP website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management, 2011; (d) ttp://www.hoovers.com/company/Automatic_Data_Processing_Inc

58

ADP provides extensive solutions in Core HR, workforce and Talent Management
Delivery Models

To know more...

Key Clients

SaaS

Mobile HR

Hosted

Managed







Pricing Models

Strengths


Challenges

 ADP provides a depth of functionality, flexible


SaaS

Workforce
Management

Core HR

 Its vertical market strategy is not as strong as

workflow and data support.
Customers were impressed with the product’s
configurability, quality and ease of use, especially
for applicants and HR users

Talent
Management

other vendors

 ADP has not shown much innovation in emerging
areas, such as social recruiting

Mobile

Recruitment
management

Learning
Management

Compensation
& Benefits

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8

1

2

3

4

5

6

7

8





























x





















x

x







x

x

x

x

x

x

x

x







x

x





x

x





x

x



x

x











x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x







x

x

x



x

Source: ADP website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management 2011

59

ADP's easy-to-use systems, platforms & solutions for employers provide superior value to
companies of all types and sizes

Available languages

 ADP’s strategies are based on 3 success factors






China
France
Japan
Germany

 ADP Critical Incident Response Center (CIRC)



monitors, collects alerts/incidents and initiates
triage and forensic investigations, incident
containment, recovery, depending on severity
ADP models security program and security
architecture in part, by adopting best practice
guidance from the ISO 27001/27002 series


Implemented markets
USA
Canada
Australia
Brazil

Security systems


elements:
– Product leadership
– World class service
– Be the employer of choice






Back






India
Italy
Netherlands
Poland

 Spain
 Switzerland
 UK

 Government (with 1000+ employees)
 Education (with 1000+ employees)
 Healthcare

 ADP achieves a comprehensive, integrated experience through standard integrations, APIs, and an innovative data exchange utility
 Standard integrations and toolkits / APIs are used to close integration seams with third–party solutions involved in the various processes, and as a result, help reduce
duplicate data entry

 ADP now serves more than 250,000 small business clients on its powerful, cloud-based HRM and payroll platform, RUN Powered by ADP® (Sep 2013)
 ADP maintains a strategic relationship with Cornerstone OnDemand, a leading Talent Management, that enhances ADP’s offerings, expertise and footprint in the Talent
Management space

 ADP has acquired Payroll S.A., a provider of human resource outsourcing, payroll and employee benefits services across Chile, Argentina and Peru
Source: ADP Company website

60

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