This document provides an overview of PlatinumOne, a sales solutions company. It discusses their edge in creating sales solutions to help clients sell better and sell more. They have a professional management team with experience in large corporations. Their services include lead generation, conversion, retention, and upselling across various industries. They take a hands-on approach and focus on delivering ROI for clients. Their technology includes cloud dialers, CRM, and other tools. Case studies demonstrate success in complaint handling and generating leads for various industries. The team is experienced in execution and sales across multiple Fortune 500 companies.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
Business Consulting Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Business Consulting Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/39WHbXn
The JDA Store Operations suite provides store managers with the unparalleled ability to consistently and profitably optimize people, space, inventory and processes in order to balance the increasing demands of customers from outside the store with the needs and expectations of customers inside the store. The suite combines JDA’s industry-leading budgeting and scheduling, space and inventory management, workforce management and task management systems with in-store picking capabilities, all of which are supported by the industry’s most seasoned team of service professionals to guide the process and deliver an integrated, comprehensive, cloud-based store operations solution.
The JDA Store Operations suite enables you to:
◾ Schedule associates efficiently to optimize customer shopping experiences
◾ Assign, monitor and report on merchandising and fulfillment tasks
◾ Maximize merchandising, sales, fulfillment and returns processing
◾ Leverage cloud for agility, visibility and return on investment
JDA Store Operations helps to strike a balance between the emerging demands for service, fulfillment and returns with the traditional functions of merchandising and sales, driving unprecedented efficiency and responsiveness.
◾ Maintain real-time visibility and accuracy for both internal and external needs
◾ Protect the brand and preserve margins
◾ Enhance productivity and agility in every aspect of store operations
Creating Profitable Localized Assortments and Space PlansJDA Software
JDA Software delivers the transformational technology, best practices and expertise that suppliers need to excel in today’s consumer-centric world. The JDA Collaborative Category Management solution suite empowers category management professionals to move from manually intensive tasks to offering proactive, analytics-driven insights that collaboratively grow category sales and margins for both suppliers and retailers.
The JDA Collaborative Category Management suite enables you to:
◾ Achieve and exceed sales plans at the store level
◾ Satisfy customer shopping experiences with targeted assortments
◾ Maximize scale and planner productivity through automation
◾ Support execution and compliance with mobility
The industry’s most widely used space and category management solutions, JDA’s Collaborative Category Management suite delivers end-to-end capabilities and the tools that suppliers need to connect the entire category management process, supporting all stages of category management.
◾Capture and manage high volumes of shopper data from various sources
◾Analyze data and generate insights about shopper behaviors at macro and local markets
◾Develop localized, actionable assortment plans based on the insights
Leverage mobility to enable:
◾Collaboration on assortments and planograms for store-level execution
◾Performance monitoring and feedback with field merchandising team
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
◾ Create plans based on real-world execution constraints
◾ Agilely react to events with iterative planning and execution
◾ Reduce inventory, labor and transportation costs
◾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
◾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
◾ Improve on-time, in-full customer deliveries
◾ Create profitable operations and competitive advantage
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
Business Consulting Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Business Consulting Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/39WHbXn
The JDA Store Operations suite provides store managers with the unparalleled ability to consistently and profitably optimize people, space, inventory and processes in order to balance the increasing demands of customers from outside the store with the needs and expectations of customers inside the store. The suite combines JDA’s industry-leading budgeting and scheduling, space and inventory management, workforce management and task management systems with in-store picking capabilities, all of which are supported by the industry’s most seasoned team of service professionals to guide the process and deliver an integrated, comprehensive, cloud-based store operations solution.
The JDA Store Operations suite enables you to:
◾ Schedule associates efficiently to optimize customer shopping experiences
◾ Assign, monitor and report on merchandising and fulfillment tasks
◾ Maximize merchandising, sales, fulfillment and returns processing
◾ Leverage cloud for agility, visibility and return on investment
JDA Store Operations helps to strike a balance between the emerging demands for service, fulfillment and returns with the traditional functions of merchandising and sales, driving unprecedented efficiency and responsiveness.
◾ Maintain real-time visibility and accuracy for both internal and external needs
◾ Protect the brand and preserve margins
◾ Enhance productivity and agility in every aspect of store operations
Creating Profitable Localized Assortments and Space PlansJDA Software
JDA Software delivers the transformational technology, best practices and expertise that suppliers need to excel in today’s consumer-centric world. The JDA Collaborative Category Management solution suite empowers category management professionals to move from manually intensive tasks to offering proactive, analytics-driven insights that collaboratively grow category sales and margins for both suppliers and retailers.
The JDA Collaborative Category Management suite enables you to:
◾ Achieve and exceed sales plans at the store level
◾ Satisfy customer shopping experiences with targeted assortments
◾ Maximize scale and planner productivity through automation
◾ Support execution and compliance with mobility
The industry’s most widely used space and category management solutions, JDA’s Collaborative Category Management suite delivers end-to-end capabilities and the tools that suppliers need to connect the entire category management process, supporting all stages of category management.
◾Capture and manage high volumes of shopper data from various sources
◾Analyze data and generate insights about shopper behaviors at macro and local markets
◾Develop localized, actionable assortment plans based on the insights
Leverage mobility to enable:
◾Collaboration on assortments and planograms for store-level execution
◾Performance monitoring and feedback with field merchandising team
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
JDA Distribution-Centric Supply Chain Suite - Enabling Intelligent and Profit...JDA Software
The JDA Distribution-Centric Supply Chain suite offers an integrated set of cloud-based, best-of-breed supply chain planning and execution solutions that holistically and iteratively solve inventory planning, replenishment and order fulfillment challenges. This enables intelligent and profitable distribution decision making that reduces inventory levels and costs, improves customer service through superior product availability and faster throughput, and creates more agile, profitable and responsive operations.
The JDA Distribution-Centric Supply Chain suite enables you to:
◾ Create plans based on real-world execution constraints
◾ Agilely react to events with iterative planning and execution
◾ Reduce inventory, labor and transportation costs
◾ Leverage cloud for agility, visibility, consistency and return on investment
Delivering an execution constraint-aware planning system that creates executable plans, the JDA Distribution-Centric Supply Chain suite provides visibility into network-wide inventory and enables agile replanning when exceptions or disruptions occur during the execution cycle.
◾ Make intelligent and profitable distribution decisions based on real-time visibility into inventory, orders and events
◾ Improve on-time, in-full customer deliveries
◾ Create profitable operations and competitive advantage
JDA Retail Planning Suite - Anticipate, Align, Adapt.JDA Software
The cloud-based JDA Retail Planning solution suite combines the world's leading forecasting, planning and space management tools to equip retailers with the efficiency, agility and intelligence they need to develop localized assortments and category plans that consistently attract, capture and retain market share.
The JDA Retail Planning suite enables you to:
◾Synchronize cross-functional business strategies
◾Anticipate shifting consumer sentiments
◾Align to supply chain capacity and constraints
◾Adapt to evolving omni-channel expectations
Allocating in Style: Across More Than 450 Stores, Ackermans Meets Consumers’ ...JDA Software
See how Ackermans, one of South Africa’s leading retailers, automated the merchandise planning process all the way to allocating the right
level of stock in each store.
StrategicERP the ERP Solution for Real Estate, Construction & Infrastructure Industries. Integrated with voice command, Machine learning, Artificial intelligence & many more feature.
We hold 350+ Customer all around India.
Celsius Cloud is the answer for every role in Marketing and Sales teams: understand your Marketing Data and identify the best Sales Opportunities.
It provides with ongoing data integration with CRM, Marketing Automation, Finance, Events and any other touchpoint file and builds, cleans, deduplcates and enhances the data in order to build a comprehensive Marketing database
Website, software, cloud and mobile application design & development comp...Fraction Tech PVT LTD
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
Sample Oral deck for proposal PresentationSowmak Bardhan
I have created a sample oral deck so that aspiring sales and presales managers can take a look and understand the framework to build a nice presentation on the solution/product demo to customers.
JDA Retail Planning Suite - Anticipate, Align, Adapt.JDA Software
The cloud-based JDA Retail Planning solution suite combines the world's leading forecasting, planning and space management tools to equip retailers with the efficiency, agility and intelligence they need to develop localized assortments and category plans that consistently attract, capture and retain market share.
The JDA Retail Planning suite enables you to:
◾Synchronize cross-functional business strategies
◾Anticipate shifting consumer sentiments
◾Align to supply chain capacity and constraints
◾Adapt to evolving omni-channel expectations
Allocating in Style: Across More Than 450 Stores, Ackermans Meets Consumers’ ...JDA Software
See how Ackermans, one of South Africa’s leading retailers, automated the merchandise planning process all the way to allocating the right
level of stock in each store.
StrategicERP the ERP Solution for Real Estate, Construction & Infrastructure Industries. Integrated with voice command, Machine learning, Artificial intelligence & many more feature.
We hold 350+ Customer all around India.
Celsius Cloud is the answer for every role in Marketing and Sales teams: understand your Marketing Data and identify the best Sales Opportunities.
It provides with ongoing data integration with CRM, Marketing Automation, Finance, Events and any other touchpoint file and builds, cleans, deduplcates and enhances the data in order to build a comprehensive Marketing database
Website, software, cloud and mobile application design & development comp...Fraction Tech PVT LTD
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
Fraction Tech is an India based fast growing offshore website, software, mobile, cloud-based application design, and development company in India.
We believe to deliver best services at the affordable price as per global information technology market standards up-to clients’ satisfaction.
Fraction Tech provides affordable and unique UI/UX web, software, cloud and mobile solutions provider in India. Making wonderful pixels for web, software, cloud and mobile services across the globe.
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
Sample Oral deck for proposal PresentationSowmak Bardhan
I have created a sample oral deck so that aspiring sales and presales managers can take a look and understand the framework to build a nice presentation on the solution/product demo to customers.
Post Graduate Diploma in Psychological Counselling from the Institute for Behavioural and Management Sciences, India
Degree of Doctorate in Philosophy (Alternative Medicines) from the Indian Board of Alternative Medicines, established under the World Health Organization (WHO)
His counselling and therapies are based on the principle that our Mind affects our 3 Bs :
Brain (mental health)
Body (physical health)
Behaviour (social health)
Beatinfo is a Business Acceleration Company offering efficient and measurable outsourcing solutions in the domains of Inside Sales, Digital Marketing, On-demand Infrastructure solutions covering ODC and Staff augmentation and Finance and Accounting outsourcing for enterprises globally.
Beatinfo is more than just Business Process outsourcing. We provide you the expertise and skills to take your business off the ground to the higher stages of maturity. It doesn’t matter whether you are just starting your business, or you have been in operations for a long time. We promise to make your business and sales process consistent and revenue generating, ensuring a higher return-on-investment.
How to Hire and Compensate Your Customer Success Management TeamGainsight
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
This presentation - How to Hire and Compensate Your Customer Success Management Team - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from BllueJeans Network, Zendesk, Demandbase, SAP
MavenVista is a one-stop solution for procurement management software and system. We deliver intuitive software solutions to control your procurement process with the experience of industry experts.
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
We are a product based startup and our main focus area is predictive analysis, modeling and usability. We provide product and solutions to solve most complex and difficult problems in the domains of finance,Insurance, retail, education, legal, and government.
There is a pervasive need for business to modernize the customer experience, act faster, automate processes, mobilize operations and optimize a supply chain. Digital Business Platform is the answer to today’s rising customer expectations and rapid technology innovations
3. Our Edge
We are obsessed with creating Sales Solutions that can help our clients
Sell Better and Sell More.
Professional
Management team –
worked in corporates
at senior
management level
managing execution
and sales at pan-India
level
Agile & Flexible – We work as a partner.
We provided an additional 100 member tele
calling team in a short notice of 48 hrs to do
a 10 day calling activity for Big Bazaar
Shopping Festival.
Professional Management team
– Worked in corporates at senior
management level managing
execution and sales at pan-India
level.
Hands On Approach – Senior
Management involved in every
process – our approach is
process improvement and not just
running it. We believe in
delivering ROI.
Strong Review Mechanism –
Internal review of the Team Leader
with the Centre Head on a daily
basis. Weekly review with Directors.
Review with Client on a monthly
basis.
Excellent Work Culture – Attrition
lowest in the industry. High number
of vintage workforce. IQ test based
recruitment process.
Technology – Dialer, IPSec
Firewall, VPN, Data security
framework, BCP framework.
Geo Coverage – BPO centres
across Mumbai, Noida, Kolkata &
Bangalore.
4. Tele-calling
Our Call Quality Parameters
We work as a Partner and believe in delivering ROI.
More time for agents to talk and nurture sales opportunities
through predictive dialling technology.
Repetitive calls are self-serviced thereby saving on agent
time.
Real time monitoring and reporting.
Reduced agent workload through automated IVR and
DTMF Inputs.
Enhanced customer experience across service delivery
via Omni channel self-service.
We focus on Quality and Performance
Our Services
Lead Generation
Lead Conversion
Partner Activation
Partner Life stage
Management
Customer Retention & Upsell
5. Technology
CRM Mobile App
SMS and
WhatsApp
marketing
Voice Blast
Facebook
Marketing
Cloud
Dialer
Email
Payment
Gateway
EmphasisonBusinessValue
Realization
SLA and KPI driven Improvement Tools and Process Methodologies
Platform Technologies and Cloud based
Services
Transition operations to Global Delivery model
Operations Readiness and Knowledge
Transfer
Process integration, collaboration and
visibility via Technology solutions
Process automation to reduce cycle time and
improve accuracy
Integrated Technology + People + Process
solutions
BPaaS Operating models with reduced cost
to serve
Whatweoffer?
Customised mobile app enabling operational ease.
Integration of CRM with Lead Management Systems
Order Taking, Customer Service, Lead Generation optimised via Cloud Dialer Technology
Renewal rate increased through online payments via SMSes and Emails.
Subscription based services.
Cloud BPO service enabling multi locational yet centrally monitored plus better customer reach.
Our Services include recommendation, setup, integration and ongoing support.
6. Click To Call Integration
Landing Page
Advertisement
Missed Call
• A call is made to a prospect as soon as he / she activates a CTA (Call to Action) whether
through an advertisement, a landing page or a missed call.
• This ensures a conversation when the prospect is thinking about your product.
• End result is a higher rate of conversion (Sale or Walk-in).
7. Our Cloud BPO Model
Workforce
Management
ACD
IVR
CTIDialer
Recording
Blended
Agents
Cloud
Agent
In-house
Agents
Outsourced
Agents
Home Agents
Supervisors
IVR
Chat
Shorter Acquisition Time
Zero Capital Investment
Back office support
Opex pricing model
Our Cloud services can be hired for..
IntegrationofMarketingTools
-------------------------------------------------------------------------------------------
AttributesGreater opportunities for collaboration, version
management, and improved data quality.
Offloading services to the cloud frees up resources on
local devices
Geographic diversity to address network latency
High availability of services as per requirement.
Centralized Quality
Audit and
Performance
Monitoring
Why you may need CLOUD? Attributes…
8. Cloud BPO Case Study – Pilot Project for
IFB
IFB outsourced its customer handling function to XYZ BPO. XYZ took complaint calls which were
mapped simultaneously to respective Service centres.
• Executives not familiar with local language and geography and made typo errors in addresses.
• There were delays in visits by technicians to solve complaints.
• Due to it, there was loss of revenue of Franchisees.
• Customer satisfaction getting impacted because of delay.
Challenges
9. Cloud BPO Case Study – Pilot Project for
a leading consumer durable company
IFB then approached us with their problems, to which we successfully applied CLOUD solution.
• Cloud Dialer Solution implemented.
• Localized manpower hired with good knowledge of language and geography.
• CSEs trained technically to handle complaints and understand plausible solutions.
• Calls directed to Franchisee, bypassing XYZ BPO.
• Technicians resolved complaints in single visit.
• Franchisees revenue was boosted.
• Increased customer satisfaction
Solutions
10. Case Studies
Complaints and Enquiry handling Customer
support service to a renowned packaged
food product on PAN India basis. The
process is successfully running on Cloud.
Retention of loyalty cards and their
renewal process for a leading retail chain
on PAN India basis. Data Analysis by the
Team led to high rates of conversions.
FMCG
Lead Generation and walk-ins through
Inbound/Outbound calling for a premium
Real Estate group. Managing inbound from
the marketing campaigns and toll-free
number, and outbound calls to prospective
customers.
Real Estate
Lead Generation, Conversion and
payment collection from donators on
PAN India basis for an NGO working for
education of not-so-privileged children.
Lead Generation for a leading Interior chain
Company involving mobilisation of
customers to the stores on PAN India
basis. Process involved scheduling of visits
as well as post visit calls and follow up.
Lead Generation, Conversion and Closure
process for Leading Motor vehicle policy
on PAN India basis. Process involves
complete Sales process, commencing
from Initiation of calls and profiling to
documentation and post payment follow
up.
Consumer Durables Retail
NGO
BFSI
11. Our USP
You can reach our views and ideas on Sales Maximisation through the following link:
http://www.platinumone.in/blogs/
Sales
Maximisation for
Client
Customer Acquisition,
Retention, Upsell Cross sell
Capability Development &
Salesforce Monitoring
Channel Management
Focus on Sales:
Not just BPO but complete Sales
Maximisation solutions.
Best-in-Class Technology:
Reliable and Advanced Technology
available for both Cloud and On-
Premise BPO.
Tailor-made BPO Solutions:
Customized models available for all
sizes of business ranging from
SMEs to large Corporates.
Focus of Quality manpower:
Low attrition and experienced
personnel capable of delivering
ROI.
12. The Team
Amey Saxena, BE (Mumbai Univ.), MBA (IIM, Kolkata)
Experience of 17 years in companies like ICI Paints and ICICI Prudential Life Insurance
Assignments included heading HNI Vertical, International Business, Sales Training, Sales
Performance Management and R&R
Vivek Kumar, Master in Business Economics
Experience of 13 years in entrepreneurial venture and ICICI Prudential Life Insurance
Assignments included Agency Management, HNI Vertical, Sales Training, Rural Business Strategy, and Sales
Performance Management
Six Sigma Black Belt
Ratul Lahiri, MBA (Amity Business School)
Experience of 13 years in companies like Net4India, Tech Pacific and ICICI Prudential Life Insurance
Assignments included Retail Sales, Corporate Sales, Project Management and Technology Implementation
----------------------------------------------------------------------------------------------
Execution team has experience with multiple fortune 500 companies
Well experienced in domestic in premium processes.
Strong execution team including Business Heads, Managers and Team Leaders.
Hands on experience of domain across industries with high number of vintage workforce.Our Management
Vivek Kumar, Master in Business Economics
13. Our Physical Infra and Footprint
Mumbai & Thane Noida Kolkata Bangalore*
Caters to west
Indian Languages
250 work-stations
Caters to all North
Indian languages.
120 work stations
Caters to all East
and North-East
languages
55 work-stations
24 hrs. power back up
Data security and confidentiality
Access control
Easy access to Transport and other facilities.
Will cater to all
South Indian
languages
100 work-stations
*Strategic partner
Head Office
PlatinumOne Unit No. 1, B- Wing, 3rd Floor, Ashar IT Park, Road no. 16Z, Wagle Estate, MIDC, Thane
West – 400604
Contact No. 022 65550070