A Specimen Testimonial Detailing A Glimpse On CLIENT SERVICING | CUSTOMER HANDLING!

1. WARMTH WELCOME TO ALL THE PARTICIPANTS OF THIS PRESENTATION
SESSION ENTITLED
‘CLIENT SERVICING|CUSTOMER HANDLING’

2. SYNOPSIS OF THE STUDY
Tone And Pace Of Interaction
Care Phases
Listening Skills
Empathy
Pro-active Services
Conformity Over Satisfying Services

3. TONE AND PACE OF INTERACTION
Tone Of Communication Denotes The Manner Or Expression In Either Speaking Or
Writing
Pace Of Communication Denotes The Speed Of Accent Of Style Over Our Interaction

4. CARE PHASES
It Certainly Refers To The Positive Statements Made To Affirm Our Willingness To
Work With The Customers In Order To Resolve Out Their Prolonging Problems At
Ease All Times Ever

5. TERMS TO INCORPORATE CARE PHASES
Incorporate At least A Single Care Phase In Each Of The Conversations We Intend To
Speak Out With The Customers Or Clients
Absolutely
I Would Be Happy To

6. LISTENING SKILLS
Good Listening Ensures The Subject Content Has Been Conveyed With Convenience
Active Listening Fosters To Pay Attention
It Boosts Up Customer Confidence And Assist In Analysing The Business Impacts

7. EMPATHY
It Elaborate Mutual Concern Over Understanding And Responding Sensitive To
Feelings, Thoughts And Experiences Of An Another Individual

8. PRO-ACTIVE SERVICE
It Exemplifies And Illustrates At The Time We Tend To Foresee Our Customer’s
Requesting Requirements And Resolve Them Before They Post Out The Demand

9. CONFIRMITY OVER SATISFYING SERVICES
Affirm Your Confirmation Statements To The Client Before The Final Wind Up
Have We Satisfied Your Request Today??
Have I Taken Care Of All Your Queries Today??
Is There Anything Else I Can Do For You??
Do Not State – Can I Close Off Your Ticket??

10. THANKING YOU ALL FOR YOUR PREDOMINANT PARTICIPATION &
PRESENCE TO THIS PRESENTATION