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Brand Your
Daily Business
Email
Who are ClearFormat

  • Gold Division of the award winning technology
    company: The Grove Group

  • 3 regions: RSA, UK & USA

  • Branding in excess of 100 billion emails for our
    portfolio of International clients

  • Integrates with all major email platforms (Gmail,
    Outlook, MacMail, Lotus Notes)

  • 24/7/365 Global Network Operation Center


                                                  Brand your daily business email |   2
A bit about business email

     Channel          Reach        Impressions   Engagement


     85%              15k          99%+             9%+
  of all business   the number     the average   the average
 communications     of emails an     open rate    campaign
   are by email       average                    click through
                      business                       rate
                    person sends
                    out annually


  Utilise the valuable real estate in something you
   already own… your everyday business emails
                                                 Brand your daily business email |   3
What is ClearFormat?
Business email branding
tool:
 • Interactive website
   navigation
 • Targeted promotional
   banners
 • Unified email
   signatures &
   corporate branding.
 • Disclaimers for
   compliance



Turn This
                          Brand your daily business email |   4
What is ClearFormat




Into This
                      Brand your daily business email |   5
What it can do for your business
     Brand Enhancement
      – Provides a consistent & professional look across your organisation
      – Strengthens relationships & encourages trust
      – Builds awareness and improves corporate visibility

     Powerful Marketing Tool                                                           Generate
      – Messaging is highly targeted and is managed by you, in real time               up to 10%
      – Different departments can have different messaging included in                 additional
        their emails ensuring the right message is reaching the right                   traffic to
        organisation
                                                                                          your
      – All activity/clicks are measurable through the online dashboard
        enabling a refined marketing approach and the ability to report
                                                                                       corporate
        on ROI                                                                          website
                                                                                          using
     Generate Revenue                                                                 ClearFormat
      – Messaging provided through official business email provides instant
        credibility (remember that 99% open rate?)
      – Creative email branding triggers immediate action: sales,
        downloads, inquiries, registrations, etc.
      – Clear and highly targeted messaging drives inbound traffic to
        corporate websites & social media platforms ready for you to
        convert                                                       Brand your daily business email |   6
Enhance Your Brand




   Communicate your company branding and create a
      standard, organisation wide, email signature   Brand your daily business email |   7
Include targeted marketing




    Bring the power of your website to your business email
Incorporate highly targeted messaging with clear Calls to Action
                                                                   Brand your daily business email |   8
And a generate revenue




   Generate revenue by allowing customers to book/order
  products/service directly from your email communication   Brand your daily business email |   9
It’s also mobile

                   ClearFormat is fully functional
                     across all mobile devices




                                      Brand your daily business email | 10
Examples




           Brand your daily business email | 11
How it works




               Brand your daily business email | 12
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting




                         Brand your daily business email | 13
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting
                  •Easy user management




                         Brand your daily business email | 14
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting
                  •Easy user management
                  •Ability to assign
                   different departments,
                   different targeted
                   branding




                         Brand your daily business email | 15
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting
                  •Easy user management
                  •Ability to assign
                   different departments,
                   different targeted
                   branding
                  •Bespoke template
                   creation




                         Brand your daily business email | 16
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting
                  •Easy user management
                  •Ability to assign
                   different departments,
                   different targeted
                   branding
                  •Bespoke template
                   creation
                  •Easy signature
                   management




                         Brand your daily business email | 17
Reporting & ROI

                  •Detailed analysis
                  •Bespoke reporting
                  •Easy user management
                  •Ability to assign
                   different departments,
                   different targeted
                   branding
                  •Bespoke template
                   creation
                  •Easy signature
                   management
                  •Banners can be
                   uploaded quickly and
                   easily


                         Brand your daily business email | 18
Security & Control
     Spam           • Templates regularly checked against leading IP and heuristics databases
   Avoidance        • Sample emails regularly “flow tested” against email clients

                    • Ensures the highest levels of security for your data
  “Clear-Flow”
                    • ClearFormat servers only ever see the email HEADER and never the BODY of the
   Technology
                      text

                    All actions conducted across the ClearFormat servers are audited and
   Audited &
                    authenticated (via SSL) – thus ensuring the highest levels of security and, in the
 Authenticated      event required, the ability to track and trace (who did what, where and when)

   Delegated        Users across different departments can be allocated separate access control to
 Authority Rights   the components of the system – enabling self-management and ease of
 and Hierarchy      change, as required

                    LDAP integration means that should your systems employ full AD functionality,
    Full LDAP
                    then ClearFormat can integrate and update seamlessly with your network, thus
   integration      ensuring minimal operational overhead and the future-proofing of the solution

                    The console functionality enables delegated users to upload and revise branding
 Self-Managed       and email designs at will without the requirement to contact ClearFormat for a
                    change request

    24/7/365        Being a global organisation ClearFormat operates a 24/7/365 support facility

                                                                                 Brand your daily business email | 19
ClearFormat Clients




                      Brand your daily business email | 20
What our clients are saying
      “Our mobile sales force now have the ability to send branded emails directly from their handset
          devices, without having to manually set this up as it is now all centralized. Normally
      it would take us a while to do this, but with ClearFormat this can be done in a matter of hours”
                                Barry Brown – Design Manager (Aurora Hotels)

  “ClearFormat has allowed us to provide consistent and professional e-mail branding solution to the
  business. Operationally it has allowed departmental branding and the ability to track this in order to
  get the department’s message through whether it has been for accounts to announce direct debit
 offers or marketing announcing new services and green issues. From an IT perspective it has done this
             all without drawing on the technical abilities of an already busy department”
                                  Paul Caney - IT Manager (Addison Lee)

   “Our email signature with clearformat is an excellent acquisition that has reduced business costs,
      improved services and enhanced our brand. Grove Groups fantastic support and constant
   feedback, their service management processes are indeed best practices.” We are exceedingly
              pleased with the results and the impact clearformat has on our business.“
                                 Felix Director of IT (AIICO Insurance)

 “All of our staff have now become brand ambassadors, allowing us to increase the reach of SAT’s
 marketing messages and campaigns by interlinking this with our email, which we already use on a
 daily basis.”
                          Anir Bidesi – Head of Information Systems (SA Tourism)




                                                                                Brand your daily business email | 21
How to promote your business &
generate sales

               Experience has taught us….
 • Clean, clear and concise branding is always more effective
   than overly cluttered designs

 • Utilise all the information you have available (i.e. through click
   reports etc) as this will show you the, often very surprising, results

 • Include easy to use website navigation that directs users to your
   key website pages – and make those pages relevant




                                                          Brand your daily business email | 22
In Conclusion

         Does your brand shine at all client
                  touchpoints? 
 • 85% of corporate communication is still done via email

 • Turn every employee into a Brand Ambassador & Sales person

 • Email branding enhances your corporate brand and company
   offering with every email you send



     Can you afford to not have your
           emails branded?
                                                    Brand your daily business email | 23
Questions

 • How long does it take to set up the service?
      A. Once all the information is available the service can be set up
         within an hour – but generally there is a 72 hour turnaround time


 • Will there be any interruption to our business email during the setup
   process
      A. None at all


 • With the departmental branding, can we have some of our employees
   include contact info (like skype, linkedin, etc) while other staff have
   that omitted?
      •   Yes, we have configured the service like that for some of our
          customers where their mobile workforce’s mobile nunbers are
          reflected and their office based staff’s mobile numbers are
          omitted
                                                            Brand your daily business email | 24

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ClearFormat: Brand your daily business emails

  • 2. Who are ClearFormat • Gold Division of the award winning technology company: The Grove Group • 3 regions: RSA, UK & USA • Branding in excess of 100 billion emails for our portfolio of International clients • Integrates with all major email platforms (Gmail, Outlook, MacMail, Lotus Notes) • 24/7/365 Global Network Operation Center Brand your daily business email | 2
  • 3. A bit about business email Channel Reach Impressions Engagement 85% 15k 99%+ 9%+ of all business the number the average the average communications of emails an open rate campaign are by email average click through business rate person sends out annually Utilise the valuable real estate in something you already own… your everyday business emails Brand your daily business email | 3
  • 4. What is ClearFormat? Business email branding tool: • Interactive website navigation • Targeted promotional banners • Unified email signatures & corporate branding. • Disclaimers for compliance Turn This Brand your daily business email | 4
  • 5. What is ClearFormat Into This Brand your daily business email | 5
  • 6. What it can do for your business Brand Enhancement – Provides a consistent & professional look across your organisation – Strengthens relationships & encourages trust – Builds awareness and improves corporate visibility Powerful Marketing Tool Generate – Messaging is highly targeted and is managed by you, in real time up to 10% – Different departments can have different messaging included in additional their emails ensuring the right message is reaching the right traffic to organisation your – All activity/clicks are measurable through the online dashboard enabling a refined marketing approach and the ability to report corporate on ROI website using Generate Revenue ClearFormat – Messaging provided through official business email provides instant credibility (remember that 99% open rate?) – Creative email branding triggers immediate action: sales, downloads, inquiries, registrations, etc. – Clear and highly targeted messaging drives inbound traffic to corporate websites & social media platforms ready for you to convert Brand your daily business email | 6
  • 7. Enhance Your Brand Communicate your company branding and create a standard, organisation wide, email signature Brand your daily business email | 7
  • 8. Include targeted marketing Bring the power of your website to your business email Incorporate highly targeted messaging with clear Calls to Action Brand your daily business email | 8
  • 9. And a generate revenue Generate revenue by allowing customers to book/order products/service directly from your email communication Brand your daily business email | 9
  • 10. It’s also mobile ClearFormat is fully functional across all mobile devices Brand your daily business email | 10
  • 11. Examples Brand your daily business email | 11
  • 12. How it works Brand your daily business email | 12
  • 13. Reporting & ROI •Detailed analysis •Bespoke reporting Brand your daily business email | 13
  • 14. Reporting & ROI •Detailed analysis •Bespoke reporting •Easy user management Brand your daily business email | 14
  • 15. Reporting & ROI •Detailed analysis •Bespoke reporting •Easy user management •Ability to assign different departments, different targeted branding Brand your daily business email | 15
  • 16. Reporting & ROI •Detailed analysis •Bespoke reporting •Easy user management •Ability to assign different departments, different targeted branding •Bespoke template creation Brand your daily business email | 16
  • 17. Reporting & ROI •Detailed analysis •Bespoke reporting •Easy user management •Ability to assign different departments, different targeted branding •Bespoke template creation •Easy signature management Brand your daily business email | 17
  • 18. Reporting & ROI •Detailed analysis •Bespoke reporting •Easy user management •Ability to assign different departments, different targeted branding •Bespoke template creation •Easy signature management •Banners can be uploaded quickly and easily Brand your daily business email | 18
  • 19. Security & Control Spam • Templates regularly checked against leading IP and heuristics databases Avoidance • Sample emails regularly “flow tested” against email clients • Ensures the highest levels of security for your data “Clear-Flow” • ClearFormat servers only ever see the email HEADER and never the BODY of the Technology text All actions conducted across the ClearFormat servers are audited and Audited & authenticated (via SSL) – thus ensuring the highest levels of security and, in the Authenticated event required, the ability to track and trace (who did what, where and when) Delegated Users across different departments can be allocated separate access control to Authority Rights the components of the system – enabling self-management and ease of and Hierarchy change, as required LDAP integration means that should your systems employ full AD functionality, Full LDAP then ClearFormat can integrate and update seamlessly with your network, thus integration ensuring minimal operational overhead and the future-proofing of the solution The console functionality enables delegated users to upload and revise branding Self-Managed and email designs at will without the requirement to contact ClearFormat for a change request 24/7/365 Being a global organisation ClearFormat operates a 24/7/365 support facility Brand your daily business email | 19
  • 20. ClearFormat Clients Brand your daily business email | 20
  • 21. What our clients are saying “Our mobile sales force now have the ability to send branded emails directly from their handset devices, without having to manually set this up as it is now all centralized. Normally it would take us a while to do this, but with ClearFormat this can be done in a matter of hours” Barry Brown – Design Manager (Aurora Hotels) “ClearFormat has allowed us to provide consistent and professional e-mail branding solution to the business. Operationally it has allowed departmental branding and the ability to track this in order to get the department’s message through whether it has been for accounts to announce direct debit offers or marketing announcing new services and green issues. From an IT perspective it has done this all without drawing on the technical abilities of an already busy department” Paul Caney - IT Manager (Addison Lee) “Our email signature with clearformat is an excellent acquisition that has reduced business costs, improved services and enhanced our brand. Grove Groups fantastic support and constant feedback, their service management processes are indeed best practices.” We are exceedingly pleased with the results and the impact clearformat has on our business.“ Felix Director of IT (AIICO Insurance) “All of our staff have now become brand ambassadors, allowing us to increase the reach of SAT’s marketing messages and campaigns by interlinking this with our email, which we already use on a daily basis.” Anir Bidesi – Head of Information Systems (SA Tourism) Brand your daily business email | 21
  • 22. How to promote your business & generate sales Experience has taught us…. • Clean, clear and concise branding is always more effective than overly cluttered designs • Utilise all the information you have available (i.e. through click reports etc) as this will show you the, often very surprising, results • Include easy to use website navigation that directs users to your key website pages – and make those pages relevant Brand your daily business email | 22
  • 23. In Conclusion Does your brand shine at all client touchpoints?  • 85% of corporate communication is still done via email • Turn every employee into a Brand Ambassador & Sales person • Email branding enhances your corporate brand and company offering with every email you send Can you afford to not have your emails branded? Brand your daily business email | 23
  • 24. Questions • How long does it take to set up the service? A. Once all the information is available the service can be set up within an hour – but generally there is a 72 hour turnaround time • Will there be any interruption to our business email during the setup process A. None at all • With the departmental branding, can we have some of our employees include contact info (like skype, linkedin, etc) while other staff have that omitted? • Yes, we have configured the service like that for some of our customers where their mobile workforce’s mobile nunbers are reflected and their office based staff’s mobile numbers are omitted Brand your daily business email | 24