CustomPoint is an end-to-end print management solution with 3 integrated modules for print management and fulfillment, customized documents, and direct mail campaign management. It provides features such as order placement and tracking, inventory management, kitting, and reporting. CustomPoint aims to enhance communications, manage costs, and streamline ordering.
Commerce Server 2009 provides an e-commerce solution for Folio's online bookstore that will increase sales by 15% and customers by 20%. It offers features like online ordering, payment, delivery and a personalized customer experience. The solution is based on Microsoft Commerce Server 2009 and has a flexible architecture that allows for scalability. It also provides benefits like out-of-the-box functionality, rapid development, and integration with Microsoft products and services.
Maximizer CRM 11 includes new features to provide real-time business insights across various areas including sales, marketing, and mobility. Key updates include wizard-driven dashboards for executives to view KPIs, sales quota management and opportunity monitoring tools, an online campaign manager for marketing, and an intuitive mobile interface for BlackBerry smartphones. The new version aims to help users make better business decisions, optimize revenue generation, execute effective marketing campaigns, and collaborate efficiently on the go.
IBM Commerce Service is a cloud-based e-commerce platform that helps companies deliver consistent brand experiences across channels. It provides tools for business users to manage online stores, catalogs, content and more without IT involvement. The platform offers starter stores, integration with third parties, and options for customization within defined standards to ensure performance and scalability. Implementation services are available to help set up the platform for new customers.
The release brings new features to improve the user experience of a digital sales platform. For CPQ users, there is a new, more visual configuration experience. Commerce users can configure and submit inquiries for large configurable machines or find spare parts. CRM users have improved efficiency when using the system from email and calendar.
This document provides release notes for Manufacturing X, detailing key features and enhancements in the 1904 release. The major additions include:
1) A custom layout feature allowing users to customize the product configuration view for sales teams. This is accompanied by new UI controls like number selectors and radio boxes.
2) A "fluid view" that adjusts field widths dynamically for better screen utilization.
3) Enhanced abilities to hide product groups and subgroups as well as customize UI labels without coding.
4) Integration with ERP systems to sync account and sales area data.
5) Reports on system usage and new audit features for improved search and traceability.
The document provides release notes for a digital sales platform's 21/05 release. Key features include:
1) Commerce inquiry capabilities allowing customers and prospects to configure machines and submit inquiries directly from the platform.
2) UX improvements like skeleton loading for faster page loads and multi-level exchange rates for pricing accuracy across currencies and locales.
3) Enhanced configuration experiences including flexibility to define option constraints and always work with the latest knowledge base versions.
4) CRM enhancements such as improved home page analytics, representation of commerce orders in accounts, and expanded Outlook integration.
- The Manufacturing X 20/11 release brings new features to improve the user experience for CPQ, Commerce, and CRM users.
- For CPQ, a new visual configuration experience in beta provides a streamlined workspace. Commerce gains interactive product images and expanded order flexibility.
- CRM integrates with Outlook and improves opportunities. Core services extend field mapping for CRM connectors.
Commerce Server 2009 provides an e-commerce solution for Folio's online bookstore that will increase sales by 15% and customers by 20%. It offers features like online ordering, payment, delivery and a personalized customer experience. The solution is based on Microsoft Commerce Server 2009 and has a flexible architecture that allows for scalability. It also provides benefits like out-of-the-box functionality, rapid development, and integration with Microsoft products and services.
Maximizer CRM 11 includes new features to provide real-time business insights across various areas including sales, marketing, and mobility. Key updates include wizard-driven dashboards for executives to view KPIs, sales quota management and opportunity monitoring tools, an online campaign manager for marketing, and an intuitive mobile interface for BlackBerry smartphones. The new version aims to help users make better business decisions, optimize revenue generation, execute effective marketing campaigns, and collaborate efficiently on the go.
IBM Commerce Service is a cloud-based e-commerce platform that helps companies deliver consistent brand experiences across channels. It provides tools for business users to manage online stores, catalogs, content and more without IT involvement. The platform offers starter stores, integration with third parties, and options for customization within defined standards to ensure performance and scalability. Implementation services are available to help set up the platform for new customers.
The release brings new features to improve the user experience of a digital sales platform. For CPQ users, there is a new, more visual configuration experience. Commerce users can configure and submit inquiries for large configurable machines or find spare parts. CRM users have improved efficiency when using the system from email and calendar.
This document provides release notes for Manufacturing X, detailing key features and enhancements in the 1904 release. The major additions include:
1) A custom layout feature allowing users to customize the product configuration view for sales teams. This is accompanied by new UI controls like number selectors and radio boxes.
2) A "fluid view" that adjusts field widths dynamically for better screen utilization.
3) Enhanced abilities to hide product groups and subgroups as well as customize UI labels without coding.
4) Integration with ERP systems to sync account and sales area data.
5) Reports on system usage and new audit features for improved search and traceability.
The document provides release notes for a digital sales platform's 21/05 release. Key features include:
1) Commerce inquiry capabilities allowing customers and prospects to configure machines and submit inquiries directly from the platform.
2) UX improvements like skeleton loading for faster page loads and multi-level exchange rates for pricing accuracy across currencies and locales.
3) Enhanced configuration experiences including flexibility to define option constraints and always work with the latest knowledge base versions.
4) CRM enhancements such as improved home page analytics, representation of commerce orders in accounts, and expanded Outlook integration.
- The Manufacturing X 20/11 release brings new features to improve the user experience for CPQ, Commerce, and CRM users.
- For CPQ, a new visual configuration experience in beta provides a streamlined workspace. Commerce gains interactive product images and expanded order flexibility.
- CRM integrates with Outlook and improves opportunities. Core services extend field mapping for CRM connectors.
The 20/08 release of Manufacturing X introduces new commerce capabilities including aftersales support processes on a single platform. Key features include enhanced email and calendar integration for improved CRM data, expanded product catalog capabilities, and a new MX Commerce solution allowing customers to browse products, view equipment parts, and place orders. The release marks an important milestone in completing Manufacturing X's three-in-one architecture.
The release notes summarize new features and enhancements in Manufacturing X version 20/05. Key additions include expanded search capabilities with additional filter fields, relative date selections, and saved searches. New widgets allow customizing the homepage dashboard. Additional activity types for emails, meetings and phone calls were incorporated. A Gantt chart view was added for accounts, quotes and opportunities. Finally, favorites and inbox functions were updated.
Powered by Microsoft Dynamics CRM 2011, xRM4Legal IP Management for Microsoft Dynamics CRM is an effective, easy-to-use and affordable IP Management System for use by law firms and corporate IP departments.
In Mind Cloud - Product Release - 1908 In Mind Cloud
The document provides release notes for Manufacturing X (MX) software. Key updates in the 1908 release include:
1. Usability improvements to dashboards, line items view, quote overview, product catalogue, and opportunity pipeline. A new customizable widget framework allows task-driven homepages.
2. Core features like similar quote checking, email approvals, and pricing scheme determination were enhanced.
3. Integration capabilities expanded with OAuth-based APIs, account/partner sync, and product/knowledge base sync.
4. Administration and customization tools saw improvements like system/user preferences, scheduled sync jobs, and Groovy extensions.
The document discusses how Windows Mobile devices can help sales representatives increase profits through greater mobility, accessibility, and efficiency. It provides an overview of key Windows Mobile features and applications that allow sales reps to access customer information, complete tasks remotely, and streamline processes like order management while away from the office. A case study is presented on how one company successfully implemented a Windows Mobile solution to digitize their order processing.
eSavvy - Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRMDaniel Dornak
Take a tour with the Managing Director of the 2012 Microsoft CRM Partner of the Year in Australia to discover the power of Microsoft Dynamics CRM. Find out how to navigate in Dynamics CRM 2011, how to improve your sales productivity by focusing on opportunities with the highest revenue or by closing deals faster, learn how to repeat Marketing campaigns with the highest ROI or how to impress your customers with fast and efficient service.
1. The release notes summarize new features and enhancements in Manufacturing X release 1902. Key updates include redesigning the guided selling question sets, enhancements to sales order processing configuration, integration with Cloud for Customer, and improvements to pricing engines and user interface customization tools.
2. The release improves the guided selling feature by making question sets the primary entity and separating questions and answers into distinct, easier to maintain entities. It also adds new quote status of "Pending" and restricts on CFC integrations to better align quote lifecycles between systems.
3. Enhancements are made to pricing engines to allow custom calculations through Groovy scripts and to support item net price determination based on flexible
The document is a template for a Request for Proposal (RFP) for a Customer Relationship Management (CRM) system. It provides instructions and sections for companies to complete to request vendor proposals for a new CRM system. The sections include company information, project scope, submission procedures, requirements, and a request for budget and resource information from vendors. The goal is to expedite the contracting process and select a vendor that can meet the defined business needs.
eSavvy Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRMDaniel Dornak
This document provides 5 + 1 reasons why companies use Microsoft Dynamics CRM. The top reasons are: 1) Its integration with Outlook provides an easy to use customer relationship tool. 2) It improves customer service through features like 360 degree customer views and process automation. 3) It helps boost sales conversion rates through capabilities like sales pipeline management and complex relationship mapping. 4) It improves marketing ROI and generates new prospects through features like email marketing and lead nurturing. 5) Customization and reporting are easy in Dynamics CRM. An additional reason is that it offers a low total cost of ownership.
Data Alchemy Overview Presentation (Static Version)Mark Rubenstein
The document summarizes DataAlchemy, a data analytics solution from alqemyiQ. DataAlchemy allows users to import data from multiple sources, create custom segments and measures, and generate automated reports and presentations. It offers speed of implementation, insights, and results by integrating disparate data and distributing outputs through PowerPoint and Excel. Future plans include an enterprise architecture with additional reporting and access control capabilities.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
Seamless ERP integrates all daily business process operations in the organization and provides a common platform to access them. Activities pertained to accounting, maintenance, inventory management, project management, human resource management and customer relationship management can all be executed from a single web based interface, with separate modules dedicated to each operation. This business process management software is designed to generate a range of historical and current activity reports. The panoramic view provided by Seamless ERP, is highly beneficial for keeping a track on the official activities and taking prompt decisions whenever needed. Customizable and user friendly, this ERP solution targets those enterprises whose requirements are not covered by any standard software available readily in the market.
Dynamics CRM document covers many topics related to customizing and extending the functionality of Dynamics CRM including: creating custom entities and fields, form and view customization, entity relationships, business rules, plugins, workflows, and connecting CRM to external systems using SSIS. The agenda covers areas like security, user management, and administration as well as development topics such as client-side scripting, CRUD operations, and advanced querying.
The document summarizes new features in the 21/11 release of a digital sales platform. Key features include improved quoting capabilities like reduced clicks, configurable mandatory checks and product catalog enhancements. Other features allow for available-to-promise checks showing estimated delivery dates, smoother ERP integration, and self-registration capabilities. Additional enhancements include salesforce integration, business workflow customization, and CRM improvements like enhanced scalability with Outlook integration.
The document describes features of Microsoft Dynamics CRM that can help optimize sales efforts. It discusses capabilities for sales force automation, planning territories and teams, managing leads, tracking opportunities, streamlining account management, integrating with Microsoft Office applications, tracking sales pipelines, using workflows to automate processes, accessing data mobilely, and performing analytics.
The 21/08 release of the Digital Sales Platform includes the following key updates:
1. A rebranding of the platform and improvements to the user experience, including skeleton loading and an optimized configurator UI.
2. New self-registration functionality that allows commerce portal users to sign up directly.
3. Enhancements to quoting and salesforce integration, including improvements to product comparison, account searching in quotes, and pre-built integration between salesforce and the platform.
20 reasons to upgrade to microsoft dynamics crm 2011Nerea
Microsoft Dynamics CRM 2011 includes many new features to improve the user experience for users, administrators, and developers. Key upgrades include dashboards and charts, improved SharePoint integration for document management, enhanced auditing, field level security, multiple forms, team ownership of records, improved data importing, and new capabilities for opportunities, sales goals, recurring appointments, and queues. The new solutions framework allows customizations to be packaged and moved between organizations. Workflows and dialogs provide improved processes to guide users through tasks. Authentication also supports newer industry standards.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
The FACS Alumni and Scholarship Luncheon will be held on Saturday, March 14th from 11:30am to 1:30pm in the school cafeteria. This event is an opportunity for FACS alumni to reconnect with former teachers and classmates while current students can apply for scholarships to help fund their education. All proceeds from the luncheon will go towards scholarships for graduating FACS seniors who plan to continue their education in family and consumer sciences fields.
Lucy es una joven estadounidense que vive en Taiwán. Su novio la engaña para que entregue un maletín que contiene una nueva droga experimental. Lucy es capturada por traficantes y le insertan un bolsa con la droga en su abdomen, lo que la transforma dándole habilidades sobrehumanas como usar el 40% de su cerebro y controlar el dolor.
The 20/08 release of Manufacturing X introduces new commerce capabilities including aftersales support processes on a single platform. Key features include enhanced email and calendar integration for improved CRM data, expanded product catalog capabilities, and a new MX Commerce solution allowing customers to browse products, view equipment parts, and place orders. The release marks an important milestone in completing Manufacturing X's three-in-one architecture.
The release notes summarize new features and enhancements in Manufacturing X version 20/05. Key additions include expanded search capabilities with additional filter fields, relative date selections, and saved searches. New widgets allow customizing the homepage dashboard. Additional activity types for emails, meetings and phone calls were incorporated. A Gantt chart view was added for accounts, quotes and opportunities. Finally, favorites and inbox functions were updated.
Powered by Microsoft Dynamics CRM 2011, xRM4Legal IP Management for Microsoft Dynamics CRM is an effective, easy-to-use and affordable IP Management System for use by law firms and corporate IP departments.
In Mind Cloud - Product Release - 1908 In Mind Cloud
The document provides release notes for Manufacturing X (MX) software. Key updates in the 1908 release include:
1. Usability improvements to dashboards, line items view, quote overview, product catalogue, and opportunity pipeline. A new customizable widget framework allows task-driven homepages.
2. Core features like similar quote checking, email approvals, and pricing scheme determination were enhanced.
3. Integration capabilities expanded with OAuth-based APIs, account/partner sync, and product/knowledge base sync.
4. Administration and customization tools saw improvements like system/user preferences, scheduled sync jobs, and Groovy extensions.
The document discusses how Windows Mobile devices can help sales representatives increase profits through greater mobility, accessibility, and efficiency. It provides an overview of key Windows Mobile features and applications that allow sales reps to access customer information, complete tasks remotely, and streamline processes like order management while away from the office. A case study is presented on how one company successfully implemented a Windows Mobile solution to digitize their order processing.
eSavvy - Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRMDaniel Dornak
Take a tour with the Managing Director of the 2012 Microsoft CRM Partner of the Year in Australia to discover the power of Microsoft Dynamics CRM. Find out how to navigate in Dynamics CRM 2011, how to improve your sales productivity by focusing on opportunities with the highest revenue or by closing deals faster, learn how to repeat Marketing campaigns with the highest ROI or how to impress your customers with fast and efficient service.
1. The release notes summarize new features and enhancements in Manufacturing X release 1902. Key updates include redesigning the guided selling question sets, enhancements to sales order processing configuration, integration with Cloud for Customer, and improvements to pricing engines and user interface customization tools.
2. The release improves the guided selling feature by making question sets the primary entity and separating questions and answers into distinct, easier to maintain entities. It also adds new quote status of "Pending" and restricts on CFC integrations to better align quote lifecycles between systems.
3. Enhancements are made to pricing engines to allow custom calculations through Groovy scripts and to support item net price determination based on flexible
The document is a template for a Request for Proposal (RFP) for a Customer Relationship Management (CRM) system. It provides instructions and sections for companies to complete to request vendor proposals for a new CRM system. The sections include company information, project scope, submission procedures, requirements, and a request for budget and resource information from vendors. The goal is to expedite the contracting process and select a vendor that can meet the defined business needs.
eSavvy Top 5+1 Reasons Why Companies Use Microsoft Dynamics CRMDaniel Dornak
This document provides 5 + 1 reasons why companies use Microsoft Dynamics CRM. The top reasons are: 1) Its integration with Outlook provides an easy to use customer relationship tool. 2) It improves customer service through features like 360 degree customer views and process automation. 3) It helps boost sales conversion rates through capabilities like sales pipeline management and complex relationship mapping. 4) It improves marketing ROI and generates new prospects through features like email marketing and lead nurturing. 5) Customization and reporting are easy in Dynamics CRM. An additional reason is that it offers a low total cost of ownership.
Data Alchemy Overview Presentation (Static Version)Mark Rubenstein
The document summarizes DataAlchemy, a data analytics solution from alqemyiQ. DataAlchemy allows users to import data from multiple sources, create custom segments and measures, and generate automated reports and presentations. It offers speed of implementation, insights, and results by integrating disparate data and distributing outputs through PowerPoint and Excel. Future plans include an enterprise architecture with additional reporting and access control capabilities.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
Seamless ERP integrates all daily business process operations in the organization and provides a common platform to access them. Activities pertained to accounting, maintenance, inventory management, project management, human resource management and customer relationship management can all be executed from a single web based interface, with separate modules dedicated to each operation. This business process management software is designed to generate a range of historical and current activity reports. The panoramic view provided by Seamless ERP, is highly beneficial for keeping a track on the official activities and taking prompt decisions whenever needed. Customizable and user friendly, this ERP solution targets those enterprises whose requirements are not covered by any standard software available readily in the market.
Dynamics CRM document covers many topics related to customizing and extending the functionality of Dynamics CRM including: creating custom entities and fields, form and view customization, entity relationships, business rules, plugins, workflows, and connecting CRM to external systems using SSIS. The agenda covers areas like security, user management, and administration as well as development topics such as client-side scripting, CRUD operations, and advanced querying.
The document summarizes new features in the 21/11 release of a digital sales platform. Key features include improved quoting capabilities like reduced clicks, configurable mandatory checks and product catalog enhancements. Other features allow for available-to-promise checks showing estimated delivery dates, smoother ERP integration, and self-registration capabilities. Additional enhancements include salesforce integration, business workflow customization, and CRM improvements like enhanced scalability with Outlook integration.
The document describes features of Microsoft Dynamics CRM that can help optimize sales efforts. It discusses capabilities for sales force automation, planning territories and teams, managing leads, tracking opportunities, streamlining account management, integrating with Microsoft Office applications, tracking sales pipelines, using workflows to automate processes, accessing data mobilely, and performing analytics.
The 21/08 release of the Digital Sales Platform includes the following key updates:
1. A rebranding of the platform and improvements to the user experience, including skeleton loading and an optimized configurator UI.
2. New self-registration functionality that allows commerce portal users to sign up directly.
3. Enhancements to quoting and salesforce integration, including improvements to product comparison, account searching in quotes, and pre-built integration between salesforce and the platform.
20 reasons to upgrade to microsoft dynamics crm 2011Nerea
Microsoft Dynamics CRM 2011 includes many new features to improve the user experience for users, administrators, and developers. Key upgrades include dashboards and charts, improved SharePoint integration for document management, enhanced auditing, field level security, multiple forms, team ownership of records, improved data importing, and new capabilities for opportunities, sales goals, recurring appointments, and queues. The new solutions framework allows customizations to be packaged and moved between organizations. Workflows and dialogs provide improved processes to guide users through tasks. Authentication also supports newer industry standards.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
The FACS Alumni and Scholarship Luncheon will be held on Saturday, March 14th from 11:30am to 1:30pm in the school cafeteria. This event is an opportunity for FACS alumni to reconnect with former teachers and classmates while current students can apply for scholarships to help fund their education. All proceeds from the luncheon will go towards scholarships for graduating FACS seniors who plan to continue their education in family and consumer sciences fields.
Lucy es una joven estadounidense que vive en Taiwán. Su novio la engaña para que entregue un maletín que contiene una nueva droga experimental. Lucy es capturada por traficantes y le insertan un bolsa con la droga en su abdomen, lo que la transforma dándole habilidades sobrehumanas como usar el 40% de su cerebro y controlar el dolor.
You're not alone: A Backend Tech Solution SurveyPlayFab, Inc.
Developers no longer need to build the backend for a F2P game from scratch; nowadays there are hundreds of vendors in categories such as attribution tracking, advertising, customer service, localization, predictive analytics, A/B testing, tax calculations, profanity filtering, payment processing, and more.
This session will survey this ever-growing ecosystem, reviewing the leaders, and suggesting common scenarios that require linking technologies together. This is a "pedal meets the metal" talk on the reality of implementing an actual backend to support high-level concepts that other speakers in this summit will talk about, like boosting monetization, doing effective user acquisition, or using analytics effectively.
El rol principal de un profesional en gerencia de proyectos es organizar, administrar y ejecutar el proyecto para obtener los resultados planificados inicialmente. Los elementos necesarios para garantizar el ciclo de vida de un proyecto son las fases inicial, intermedia y final. Los principales responsables de establecer el ciclo de vida son el director del proyecto, el cliente, el personal de la empresa que ejecuta el proyecto y los miembros del equipo de dirección.
El documento presenta un proyecto tecnológico realizado por Dayana Conde B. y Maryoris Benavides A. del Liceo Modeno Magangue en 2016. El proyecto tecnológico tiene como objetivo mejorar la calidad de vida a través del desarrollo o modificación de un producto, servicio o proceso. Se describen las etapas del proyecto tecnológico: identificación del problema, diseño, organización y gestión, programación y ejecución, y evaluación y perfeccionamiento.
Durante nuestra campaña, uno de los principios que nos movía fue la GESTIÓN TRANSPARENTE. Ya que si queremos que ustedes aperren con nosotros, debemos hablarles SIEMPRE hablarles con la verdad. Es por ello que nuestra comisión de finanzas ha preparado una cuenta publica de nuestros ingresos y gastos en campaña. A disposición, y sin miedo, para toda la comunidad universitaria.
SlideShare es un sitio web lanzado en 2006 para compartir presentaciones de diapositivas de manera gratuita. Los usuarios pueden subir archivos de PowerPoint, Word, OpenOffice y PDF para que otros puedan verlas en línea. En 2012, SlideShare fue adquirido por LinkedIn para ayudar a profesionalizar el intercambio de presentaciones entre usuarios de la red profesional.
Este documento presenta un laboratorio sobre el uso del integrado 555 para encender dos LEDs de forma alterna. Explica el objetivo de diseñar e implementar este circuito controlando el retardo de tiempo con un potenciómetro. Describe los componentes necesarios como el integrado 555, resistencias, capacitores y LEDs, y explica brevemente el funcionamiento del integrado 555 y otros componentes. Finalmente, detalla los pasos para la simulación y construcción del circuito.
The document provides a template for evaluating a graphic narrative project. It prompts the student to summarize their original intentions, analyze how well they constructed images and used text, evaluate whether their final product is suitable for the intended audience, reflect on techniques used, and identify representations in the work. The student responds to each prompt, praising aspects of their work while also noting areas for improvement, such as making characters more detailed and the overall production more accurate.
Aprender sobre las aplicaciones de los dispositivos DE SCR, SCS, GTO, LASCR Y SHOCKLEY.
Conocer la estructura y funcionamiento de los dispositivos de 4 capas.
Diferenciar la utilización y ventajas de cada uno de estos dispositivos en sus distintas aplicaciones.
The CTA implemented an ISO 9001 quality management system and ProjectNet, a web-based project management system, to improve efficiency in managing its multi-billion dollar capital improvement program. The systems were designed to streamline processes, focus on customer satisfaction, and enable continuous quality improvement. After implementing the systems over 12 months, the CTA received ISO 9001 certification. ProjectNet and the quality system provided benefits like reduced project durations, improved collaboration, and cost savings. Examples showed projects being completed ahead of schedule and under budget. The quality initiatives improved the CTA's capital program management and delivered benefits to citizens through more efficient transportation improvements.
Here is a revised version of the original script that addresses some areas for improvement identified in the feedback:
There once was a prince who wished to marry a princess, but he wanted to be certain she was truly royal. He traveled far and wide in search of a real princess, yet in every kingdom something was amiss. Though princesses were plenty, he could not determine their legitimacy.
Discouraged, the prince returned home. One stormy night, as rain and wind battered the castle, a knock came at the city gates. The elderly king answered and found a bedraggled princess begging shelter from the foul weather. Though soaked through, she insisted she was authentic royalty.
The queen, skeptical of the claim
Alex Dallas is an architectural designer from Austin, Texas who recently received his Bachelor of Architecture from The University of Texas at Austin. His portfolio showcases several academic and professional works including the Vertical Monastery, a new urban monastic prototype located on the Mississippi River bluffs, and the Bodhidharma School, a K-12 school for a Dalit community in India designed with sustainable and regenerative principles. Recent professional experience includes working at Allied Works Architecture in Portland, Oregon and on projects such as the Ohio Veterans Memorial and Museum and renovations to the historic 1320 SW Broadway building.
This document discusses implementing an enterprise asset management (EAM) system at the Port Authority of New York and New Jersey. It notes that strategic asset management requires shared goals and collaboration across departments, but the agency's mission does not currently emphasize optimizing costs. This cultural change must be addressed before implementing EAM software. The document provides examples of asset management needs at PATH and the George Washington Bridge, outlines EAM benefits seen by other agencies, and discusses incorporating EAM into the Port Authority's current inspection and planning processes. It notes the requirements of MAP-21 legislation and emphasizes that software is less important than addressing cultural challenges.
PlayFab provides backend services and tools to help game studios operate their live games. The document discusses how Hyper Hippo used PlayFab to implement authentication, receipt validation, in-app purchases, cloud saving, live events, player notifications, and real-time event monitoring and automation for their game AdVenture Capitalist. Some key services implemented include authentication, receipt validation to combat fraud, Steam and Facebook in-app purchase integrations, cloud saving to enable the web version, and live events to increase engagement. The document also provides code examples and best practices for using various PlayFab features.
Microsoft Dynamics 365 for Operations is a business application that enables smarter and quicker decision making through real-time insights. It allows businesses to transform faster by redesigning processes and gives flexibility to grow operations globally through cloud-based scaling. The document discusses new features for manufacturing, supply chain management, and warehouse management that further improve process transformation, material availability checking, product variant management, vendor collaboration, and packing flexibility.
Pimcore is an open source product information management (PIM) platform that can help organizations better manage product data across channels. It provides a centralized system to maintain consistent and accurate product information. Key benefits include reduced time to market, improved omnichannel capabilities, and consolidated product data from multiple sources into a single system of record. Pimcore differentiates itself from other PIM solutions through its flexibility to manage any type of digital asset, ability to deploy on-premises or in the cloud, and support for custom configurations.
The document describes Engagedots, an enterprise business solution from NDOT Technologies. It has over 140 skilled professionals and 400 man years of experience. Engagedots allows businesses to manage their entire operations through a single platform, increasing sales and income with centralized data and support. It features modules for contact management, sales, support tickets, employee management, reports, internal social networking, settings, project management, task management, and employee collaboration.
Helpdesk software has become an absolute essential for businesses. Especially the ones who look forward to scaling and expanding their customer base in near future. After all, everyone wants to see their customers delighted about their products and keep their customer support team motivated. But how do you pick the best one that works for you? Here’s a guide to help you out!
Manage your multi-domain data of any type and any size by developing a custom Master Data Management platform using the Pimcore capabilities.
Read More: https://www.credencys.com/blog/pimcore-master-data-management/
The document discusses the benefits of an integrated CRM office solution and describes the InfoFlo product. It notes that businesses today are inundated with information from various sources and need a way to efficiently organize, archive, and retrieve this information. It then describes InfoFlo as an integrated solution that allows all office activities like email, documents, contacts etc. to be managed together in one application. It provides an overview of InfoFlo's key features and strengths, positioning it as a comprehensive yet easy to use solution for managing a business's information and communications needs.
The document discusses the benefits of an integrated customer relationship management (CRM) and office management solution. It notes that businesses today deal with large amounts of information from various sources and need efficient ways to collect, organize, archive, and retrieve information. An integrated CRM solution allows different office activities like email, documents, contacts, etc. to work together in one application. This reduces costs and complexity compared to separate systems. The document then describes Carmel Vision's InfoFlo product as an example of an integrated CRM solution that combines features like email management, document management, contact management, and more within a single application.
Claims Manager® delivers workers compensation software, insurance claims software and comprehensive claims management all in a seamless connection to policy administration.
Robust, intuitive, and analytical, Claims Manager® drives superior claims data management and delivers optimum claims processing.
Claims Manager® comes with:
• All-in-one browser-based application
• Fully automated electronic accounts reconciliation
• Easy analysis of critical insurance data of most lines of business, including workers compensation, property, casualty, commercial auto and more
• Intuitive interface that increases productivity and shortens the learning curve
• The most flexibility available in an out-of-the-box solution
See all the ways Claims Manager® can power your claims management process- http://www.jdidata.com
This document describes Sample Master®, a laboratory information management system (LIMS) for tracking samples and laboratory data. It has modular components that allow laboratories to customize it for their needs. Sample Master® integrates with other software, automates workflows, and improves productivity, efficiency, and data security for laboratories of any size. It comes with implementation, training, and long-term support services from the vendor, Accelerated Technology Laboratories.
The Pivotal CRM team at CDC Software is a leading provider of customer relationship management (CRM) software applications. Pivotal CRM is the only CRM solution offering rich functionality, a full application suite, and best-in-class customization capabilities, all with a low total cost of ownership
Workbench provides easy access to your organization's institutional knowledge via the web, your computer or your mobile devices — wherever you are. Workbench also provides a platform to easily manage and sync your contacts, calendars and content across phone, laptop, desktop and tablet. And enables basic editing right in the web browser.
Workbench address business and service management processes, compatible with CMMI, ISO and ITIL frameworks.
As a self service portal, Workbench provides Content Management, Help Desk/Service management office, and other tools for knowledge workers, with an integrated Knowledge Base and is fully Section 508 and WC3 accessibility compliant.
Sachin M R has over 10 years of experience as a Senior Quality Assurance Analyst. He has extensive skills in manual testing, defect management, testing browser-based applications on desktops and mobile devices, and testing in tools, portals, and financial domains. He is proficient with testing tools like HP Quality Center and JIRA. Currently he works as a Senior QA Analyst at Thomson Reuters testing their T1 Anywhere and Thomson ONE Thin Framework products. Previously he worked as a Software Test Engineer at Hewlett-Packard and Atlas Systems testing various applications.
Digital Transformation is a systematic approach to your business that applies digital thinking across everything you do, from the front office to the back office. It’s what we refer to as “The New Business of Digital.” The quote you see summarizes that thought well.
This is an important distinction because not only is there a direct, tangible improvement to the specific area that you change through digital technology and digital thinking—for example, replacing hard-copy documents with electronic documents—but there is a significant value-add as well.
Through Digital Transformation, your processes are:
Optimized through intelligent information capture
Streamlined by removing time-consuming steps
Replaced with a new, simpler way of doing things
To learn how it impacts business download the presentation or visit our website http://www.fujixerox.com.au/products/
The document provides a summary of Micro Focus's collaboration product roadmap. It discusses new and upcoming releases for GroupWise, GroupWise Mobility Service, Novell Messenger, and Novell Vibe. The vision is to provide unified team collaboration and enhance social business features. Key objectives are increasing release cadence, strengthening communities, and focusing on features that matter to customers. Opportunities discussed include expanding mobile access, addressing security demands, and innovating on team collaboration and social software.
DSM Tracking Software built on Microsoft Dynamics CRM to manage and report on Demand Side Management Projects, Applications, Rebates, Incentives and Energy Savings.
1) The document describes TIBCO's Master Data Management platform which provides a single source of trusted master data across multiple domains and data sources.
2) It allows organizations to consolidate, cleanse, and manage critical master data like customers, products, and suppliers to drive better business decisions.
3) Key capabilities include a scalable multi-domain data repository, real-time data synchronization, visual analytics tools for business users, and workflow automation to streamline master data processes.
DreamCRM is a complete Solutions for different industry and its fully customized solutoins.
it covers :
1. Sales
2. Marketing
3. Service/Helpdesk
4. Order Management
5. Projectmanagement
6. Task Management
7. Campaign
8. Telephony Integrations
9. Tally Integrations
10. Integration with any Software using API
1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere.
I-NET Dynamics is a certified Microsoft Gold Partner that provides Microsoft Dynamics business solutions and IT managed services in ASEAN. They identify components within enterprises to improve operations and efficiency. They combine strong industry knowledge with Microsoft and other applications to deliver powerful solutions meeting customer requirements. They are committed to helping customers advance and achieve objectives through empowering solutions.
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TABLE OF CONTENTS
All Module Features 3
Print Management and Fulfillment Module 6
Place and Manage Orders 6
Kitting 8
Inventory Management 9
Manage Items 10
Order Status 10
Reporting 11
Integration with Digital Asset Management 11
Direct Mail Campaign Management Module 13
List Upload 13
Supports Customer House Files and Prospect Lists 14
Campaign Management That Motivates 15
Customized Documents Module 17
Personalized Stationery 17
Short-Run Direct Mail 18
Customized Booklets 18
Implementation & Technical Support 19
Customer Service 19
ISO-Certified Implementation Process 19
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INTELLIGENT PRINT MANAGEMENT
Features & Benefits Guide
CustomPoint®
is RR Donnelley’s end-to-end print management solution that
centralizes ordering, fulfillment, content customization, and direct mail
campaign management — all in one interface!
CustomPoint is a completely integrated, Internet-based toolset that communicates directly with RR Donnelley’s
distributed network of print and fulfillment operations. The solution can enhance the quality of customer
communications, manage costs, streamline ordering processes, slash expensive obsolescence, and it provides
features that target communications to your customers and prospects.
CustomPoint Delivers Configurable Solutions in Key Industry Verticals
Retail • Franchises • Travel & Leisure • Entertainment • Managed Health Care • Insurance
Banking & Financial Management • Telecommunications & Software • Real Estate
Manufacturing • Automotive • Pharmaceutical • Non-Profit • Colleges & Universities
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A MODULAR FEATURE SET
CustomPoint’s configurable feature set enables clients to provide their users maximum flexibility within strategic
sourcing guidelines and brand standards. It is responsive to multiple business units within an organization
including procurement, marketing and human resources. It supports their key initiatives such as reducing costs,
enhancing revenues, and taking full advantage of digital 1:1 technologies.
Print Management and Fulfillment Module
Manage, store, control, and track print orders that are fulfilled from
inventory, or printed on demand (POD).
Customized Documents and Stationery Module
Discover the power of on-demand variable data printing by leveraging
pre-designed templates that enable text and image customization.
Direct Mail Campaign Management Module
Personalize one-to-one marketing communications with on-demand direct
mail capabilities.
Production Capabilities
Commercial Print • Digital Print-On-Demand • Direct Mail • Template-Based Documents
Custom Brochures & Collateral Materials • Forms • Business Cards & Stationery • Kits • Labels
Pick-and-Pack • Rollouts & Pushes
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ALL MODULE FEATURES
CUSTOMPOINT
®
DELIVERS!
RR Donnelley’s End-to-End Print
Management Solution
Enhance the quality of customer communications,
manage costs, streamline ordering processes,
slash expensive obsolescence, and create targeted
communications online and on time.
ONE SOLUTION
Three Fully Integrated Modules
CustomPoint’s three modules: Print Management and
Fulfillment, Customized Documents, and Direct Mail
Campaign Management, service all divisions in an
organization from HR and Procurement to Corporate
Marketing and Sales.
PROVEN TECHNOLOGY
Serving Customers Since the Early ‘90’s
RR Donnelley is committed to investing in new
CustomPoint®
capabilities quarterly. The value-added
features are derived from the feedback of over 600
customers and tens of thousands of end-users. The
solution is built on a scalable enterprise platform that
can support a company’s growing business needs.
PRINT ANYTHING, ANYTIME
Desktop to Doorstep Convenience
Improve operational efficiency. Order, track
status, and receive reports — seamlessly
through the CustomPoint total print management
portal. CustomPoint supports all print
production needs:
• Preprinted materials
• Fulfilling items from inventory
• Pick-and-pack kitting
• Customized stationery
• Static digital print-on-demand
• Custom variable print
• Newsletters
• Marketing collateral
• Direct mail
• Point-of-Purchase display items
• Greeting cards
• Brochures
• Postcards
• Sell sheets
• Custom booklets
• Open enrollment communications
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ALL MODULE FEATURES
MULTI-PLATFORM SUPPORT
Web-Based Solution Supporting Mac and PC
CustomPoint is accessible from the desktop through
an Internet browser. No hardware or software licensing
is required.
CONFIGURABLE INTERFACE
The Flexibility to Choose Features, Options,
and Determine Site Branding
CustomPoint’s vast array of features and modules are
easily enabled through powerful administrative tools,
allowing a customer to pick and choose features or
add new features according to business needs —
without costly development. The configurable user
interface and homepage can be re-branded to support
corporate standards.
FLEXIBLE APPLICATION ACCESS
Enable System Access with Ease
CustomPoint’s flexible authentication framework
can support an organization’s access requirements
by offering:
• Self-registration
• Manual log-in via a web page
• Different single sign-on options from secure form
post to SAML 2.0 support
• Punchout from e-commerce providers such as
Oracle, SAP, Ariba, Peoplesoft, Perfect Commerce,
Epicor/Clarus, and Lawson
Flexible entry points can be configured to allow
users immediate access to specific feature/functions
within the application. For example, users can login
and link directly to a specific category of items within
a catalog to gain access to those items ordered
most often.
SECURE ENVIRONMENT
Setting High Standards in Information Security
CustomPoint offers a secure environment for sensitive
transactions, and deploys the latest technology to
ensure the site remains secure.
CustomPoint utilizes Secure Socket Layer (SSL)
technology to ensure the most sensitive transactions
are secured and encrypted, and leverages a three-
factor authentication model which grants access to
only authorized users. Database encryption is used to
protect critical data.
RR Donnelley is SAS70-certified, and in 2006,
CustomPoint achieved Level 3 PCI
compliance certification.
CONTENT ACCESS
Support of Multiple User Privilege Levels and Roles
Drive catalog content by user group or business
unit. Control access to modules, features and
administrative tools, messaging, reminders, and alerts.
Roles can be limited to just placing and managing
orders, or expanded to allow access to all capabilities.
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ALERTS AND REMINDERS
Be Alerted or Reminded of Critical Production
and Ordering Activity
CustomPoint’s Alerts and Reminders provide targeted
user-based messages to alert regarding: low-stock and
backorder inventory status, new campaign or data
availability, enrollment deadlines, and routing and
approval. Notices are displayed on a homepage and
emailed to a customer contact and/or an RR Donnelley
sales representative.
USER PROFILES
Save Time, Money, and Effort While Improving
Accuracy of Information Entered on Orders
A Profile contains basic user information such as
First Name, Last Name, Email, Phone, Photos and
may also contain extended information about a user.
User Profile information can be used to automatically
populate variables on a Customized Document, or
predetermine common shipping locations.
MULTI-LANGUAGE SUPPORT
View the Interface in Multiple Languages
CustomPoint can display select content, including
site labels, alerts, reminders, and instructions, in
the language appropriate for each business unit.
Supported languages include — English, French
Canadian, Spanish, German, Italian, and Portuguese.
CUSTOMPOINT TRAINING VIDEOS
Prospective Customers are Now Able to Watch Video
Recordings of the Entire CustomPoint Feature Set
View innovative features in action for:
• Print Management & Fulfillment
• Customized Documents
• Direct Mail Campaign Management
ADMINISTRATIVE ACCESS
Administrative Features that Provide a Customer with
Control to Manage Their Own Site
Administrators can reset or change passwords, update
profile information (including name, email address,
phone number, etc.), and maintain a personal address
book with frequent shipping locations. Optional global
administration access provides the ability to add new
users and assign them to user groups and catalogs,
remove obsolete users, and add new or remove
obsolete items from catalogs.
MANAGE SITE IMAGES
Manage Site Image Updates
Powerful administration of site imagery provides
control and timely updates of Catalog Thumbnails,
Electronic Documents, End-User Documentation,
and Help Guides.
ALL MODULE FEATURES
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PRINT MANAGEMENT & FULFILLMENT MODULE
PLACE AND MANAGE ORDERS
FLEXIBLE CATALOG INTERFACE
Configurable to Suit Business Needs
Categories and levels can easily be organized to
suit a company’s print needs. Powerful catalog
search options allow searches by item number,
description, and custom attributes — providing
quick ordering capability.
CustomPoint’s flexible catalog interface supports up
to three different sized item images (small thumbnail,
medium, and large images) to ensure the correct
item is being ordered. Electronic viewable documents
can also be accessed from the catalog, for a full
representation of the ordered item.
The catalog layout can be toggled between a catalog
grid, listing up to 100 items per page, or a thumbnail
image view that can support up to 21 items per
catalog page.
Advanced features include, but are not limited to:
routing notifications, direct access to real-time
inventory information (for authorized users), access
to extended item descriptions, and visibility to
pricing tiers.
REPEAT ORDER SCENARIOS WITH EASE
No Need to Re-enter Hundreds or Thousands
of Orders
Create and save templates for complex, frequent
orders for future use. Send the exact same order to
all locations on a distribution list, repeat and modify
recent orders, or send different quantities of the
same order components to various locations on a
distribution list — all in one transaction.
CONFIGURE UNIT OF MEASURE (UOM) BY ITEM
Flexibility in How an Item is Packaged and Ordered
CustomPoint can expose different units of measure
for order entry. For example, one user group can only
order a box, while another user group can select from
a box or a pallet.
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NOTIFICATION OF BACKORDER STATUS
DURING CHECKOUT
Provides Up-to-Date Inventory Status to Plan Your
Print Purchases Effectively
PAYMENT OPTIONS
Corporate Invoice or Users Pay Direct
Cost can be incurred at corporate level, or be self-
funded by end-users — sales reps, agents, brokers,
dealers and franchisees. Flexible payment options
include — EFT/ACH (Electronic Funds Transfer), EDI
(Electronic Data Interchange) 820, Check, or P-Card
(MasterCard, Visa, or American Express).
CHOOSE SHIP OR DELIVERY DATES
Conveniently Pre-Order Items or Specify When an
Item Must Arrive at a Specific Location
SHIPPING ADDRESS SELECTION
Flexible Shipping Address Options
Users can search for shipping addresses based on
pre-loaded information or can enter a new address
during the order checkout process. Newly entered
addresses can be stored in a personal address book
for reuse on subsequent orders. Several search options
are available for locating a stored address which
include: Zip Code, State, Country or even customer-
specific criteria.
Zip code validation logic automatically populates
a valid zip code for any new shipping address or
addition to the Personal Address Book.
INVOICING OPTIONS
Billing Options Designed to Document Transactions
Clearly and Accurately, while Minimizing Time and
Cost Associated with Posting Transactions to General
and Departmental Ledgers
Transactional Invoice — Individual Paper Invoice
Individual invoices are created for each shipment
and are mailed directly to the customer.
Summary Invoice
The summary invoice option is designed for customers
with a high volume of activity/shipments per month.
The summary invoice consolidates activity for
payment purposes and accumulates a number of
transactions on one invoice, with one total amount
payable. The customer determines the timeframe of
summary invoice generation by selecting from a list of
frequency options and also the sort sequence based
on a list of available data fields.
PRINT MANAGEMENT & FULFILLMENT MODULE
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PRINT MANAGEMENT & FULFILLMENT MODULE
Flexible delivery options for summary invoicing can
provide either:
• Hard copy invoice – Mailed to the customer the day
after invoice generation via US Postal Service.
• Electronic copy – Email or FTP to the customer the
day after invoice generation in an Excel or Txt
format. Electronic file delivery provides the greatest
flexibility as it allows the file to be re-sorted
upon receipt.
• EDI (Electronic Data Interchange) 810 transactions.
ROUTE ORDERS FOR APPROVAL
Maintain Compliance Guidelines and Supervise
Corporate Spending
Configure order approval routing by item. Approval can
be triggered by Item, User ID, Shipping Preference,
Quantity, or Total Dollar Amount of Order. Prevent
approval delays by establishing approval queues which
support simultaneous routing to multiple approvers.
Provide the approver(s) with rights to approve, deny,
and edit order information.
Approval status and history can be tracked in the
Order Status module.
ITEM ALLOCATIONS
Provide End-Users with Pre-Set Ordering Limits Over
a Period of Time
Define item quantity allocations available for a user
or group of users. Specify allocation timeframes and
define rollover rules.
KITTING
KITTING CAPABILITIES
Order Static, Customized, and Dynamic Kits Online
to Support All of Your Kitting Needs
CustomPoint supports RR Donnelley’s kitting
capabilities in several ways, depending on the
requirements of the client’s kitting program(s).
The application can support end-user ordering of bill
of material kits that are:
• Fully pre-kitted and ordered as finished good kits
• Partially pre-kitted with core components.
Print-on-demand elements are collated on-the-fly
• Materials fully kitted on-the-fly
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STATIC AND CUSTOMIZED KITS
Pre-Assemble and Stock, or Assemble On-the-Fly
When kits can be assembled and then stored for
future distribution, RR Donnelley will work with a
client to determine the acceptable stocking level and
the appropriate amount. The assembled Master item
is placed into stock. When the Master item inventory
reaches its minimum threshold, the kitting process
is repeated.
CustomPoint also supports kits with personalized or
customized content, fully or partially kitted on-the-fly.
Any print-on-demand, personalized or customizable
components are added to inventoried product
(including any pre-kitted materials if applicable) for
remaining collation at order entry time.
DYNAMIC KIT TEMPLATES
Provides End-Users with Dynamic
“Kit-on-the-Fly” Capabilities
A predefined “kit template” can be created by a
kitting administrator. This controls the number of
items available in the kit, and places restrictions
on quantity. The end-user has capabilities for
customizing the kit and its contents within these
predefined boundaries.
INVENTORY MANAGEMENT
REAL-TIME INVENTORY MANAGEMENT
Manage Total Print Spend Effectively, Avoid Costly
Obsolescence, and Lower Distribution Costs
Linked directly with RR Donnelley’s extensive network
of warehouses and distribution centers, CustomPoint
provides an online view of quantities on hand by
warehouse, reorder points, shipment trends, and
usage to facilitate supply chain management.
PRINT MANAGEMENT & FULFILLMENT MODULE
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MANAGE ITEMS
STORE AND MAINTAIN ITEM
SPECIFICATION INFORMATION
Provides a Central Repository for All Item
Specification Data
Maintain detailed information that describes
printed materials:
• Item type and classification
• Features
• Construction
• Associations (kit component information)
• Catalogs (that item is ordered from)
• Notes and reminders
In addition, customer-specific data can be stored to
help further describe items.
Combine this information with inventory, job, and
shipment history to provide a complete item view.
ORDER STATUS
REAL-TIME ORDER STATUS
Check Status and Shipping Details Online for Any
Order Placed Within the Last 24 Months
The order status module allows users to locate orders
with an advanced search feature that offers the
ability to search by order number, invoice number,
item number, date range, purchase order number,
cost center, geographic location or status. Users
can view the original order details and also obtain
access to shipping information. CustomPoint is linked
directly to the Internet-based tracking applications
of a number of carriers. For example, it will show
orders shipped via FedEx, UPS, or USPS by linking
directly into the carrier’s website to display details
of the shipped order. This information includes: date
shipped, current location, date delivered, signature of
receipt, and so forth.
CustomPoint maintains 24 months of historical order
status information.
PRINT MANAGEMENT & FULFILLMENT MODULE
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REPORTING
COMPREHENSIVE REPORTING
Tools to Help Track and Monitor Total Print Spend
to Effectively Manage and Control Costs
Over 90 standard reports are available online in
CustomPoint including:
• Backordered Item Inventory
• Backordered Order Lines
• Combination Order Analysis
• Inventory Status - Item Level
• Inventory Status - Job Level
• Inventory Status - Warehouse Level
• Items Catalog by Item Number
• Items on Order
• Low Stock Report
• Low Stock Report
(Considering Calculated Reorder Points)
• Low Stock Reports - Item Level
• Maintenance
• Open Production Orders
• Order Activity
• Orders Awaiting Approval
• Routed Orders by Reason
• Routing and Approval Statistics
• Shipment Summary
• Trend Usage Analysis - Item Level
• Trend Usage Analysis - Warehouse Level
• Value of Stock Remaining
Robust report features provide the ability to add or
remove columns, filter, sort, perform calculations, or
format within the interface. Save reports in PDF, Excel
or CSV file formats.
In addition to standard reports, custom reporting can
be developed and made available upon request.
INTEGRATION WITH DIGITAL
ASSET MANAGEMENT
STORAGE OF PRINT AND NON-PRINT ASSETS
Powerful Storage Provides Users with Access to One
Central File System Regardless of File Type
SECURED ACCESS FOR INDIVIDUALS
AND GROUPS
Defined Access Privileges for Users in Each Workgroup
RIGHTS MANAGED
Helps Regulate Access to Assets
PRINT MANAGEMENT & FULFILLMENT MODULE
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FLEXIBLE SEARCH AND BROWSE INTERFACE
With a Custom Browser Interface, Users Can Cut
Through Complex Data Relationships with a Simple
Point-and-Click
Power users can search by any criteria to quickly
locate the assets they need.
INTERACTIVE CROPPING TOOL
Helps Cut Batch Repurposing for the Web Down
to Size
POWERFUL FILE CONVERSION AND OUTPUT FILE
DELIVERY FUNCTIONS
Robust Tools Enable Repurposing Digital Files into
Multiple Formats Before Download
CUSTOM METADATA FIELDS
Uniquely Tag Assets to Suit Business Needs
THUMBNAIL PREVIEWS
Provides an Online Preview of Each Asset to Help
Identify and Manage Library Content
CUSTOM ASSET MANAGEMENT REPORTING
Track and Report on Asset and User History for
Up-to-the-Minute Information
ASSET UPLOAD TOOLS
Upload Assets from the Desktop
HOSTED BY RR DONNELLEY
Enjoy 24-Hour Access from the Desktop without
Purchasing Additional Hardware or Software
PRINT MANAGEMENT & FULFILLMENT MODULE
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THE RIGHT MESSAGE AT THE RIGHT TIME
Leverage Customized Documents and Digital Asset
Management Features
Create highly targeted campaigns that drive ROI by
increasing the relevance of messaging and imagery.
LIST MANAGEMENT THAT LEADS
Upload a List or Access Corporate House Files
and Prospect Lists
LIST UPLOAD
MULTIPLE LISTS, ONE ORDER
Conveniently Market to a Wider Audience in
a Single Transaction
Increase sales efficiency by allowing users to
combine lists from multiple sources — saved lists
from previous orders, lists stored on desktop, or lists
exported from a Customer Relationship Management
System.
MANUAL SUPPRESSION
The Right Communication to the Right Audience
Conveniently pick and choose the most relevant
recipients for a mailing from an uploaded list, but
maintain the original list for future use.
LIST CLEANSING
Save Money and Increase Deliverability
Uploaded lists are CASS-Certified for address
standardization and zip + 4 barcode accuracy.
Duplicate records are removed to ensure users are
only billed for deliverable pieces to unique recipients.
DIRECT MAIL CAMPAIGN
MANAGEMENT MODULE
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SUPPORTS CUSTOMER HOUSE FILES
AND PROSPECT LISTS
PRE-LOAD A CUSTOMER, BUSINESS,
OR CONSUMER LIST
Push Powerful Data to the Salesforce
Provide 24/7 access to a corporate house file, targeted
campaign-specific lists, or prospect lists for use on
Direct Mail Campaigns. Decrease marketing and
administration overhead.
ASSIGN PROSPECTS
Increase the Value of Prospect Data
Prevent cannibalizing prospects by assigning records
to individual agents or reps for their use only. Or, set
record lock-out rules to allow use of data on a first-
come, first-serve basis for 30, 60, or 90 days.
QUERY INTERFACE
Select a Target Audience
CustomPoint’s user-friendly interface allows your
salesforce to select the right audience for their
mailing based on financial, demographic, and
geographic criteria. Or segment a list, allowing sales
reps to easily filter the list by target market.
SUPPRESSION
Maintain Market Relevance, Maximize
Marketing Dollars
Purge lists against existing customer files, do not call
lists, etc. to filter out irrelevant recipients. Send the
right message at the right time to the right audience.
RR DONNELLEY DATABASE MARKETING
Enhancing List Management Capabilities
RR Donnelley’s team of experienced direct mail
professionals can assist you in mining and procuring a
targeted list for a specific campaign or event. We can
help you consolidate and segment your house data
which can then be made available to a company’s
entire distributed network of sales reps, agents,
and franchisees through CustomPoint.
DIRECT MAIL CAMPAIGN
MANAGEMENT MODULE
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DIRECT MAIL CAMPAIGN
MANAGEMENT MODULE
CAMPAIGN MANAGEMENT
THAT MOTIVATES
CONFIGURABLE CAMPAIGN SETUP
Enable Sales and Marketing Personnel with Instant
Direct Marketing Functionality
Incorporate marketing expertise into each campaign
by bundling the right mail pieces in the most effective
sequence, with the right targeted list to drive response
in an Automated Customer Retention or Acquisition
Program. A distributed sales representative can
become a marketing expert with a few easy clicks.
MARKETING AUTOMATION
Enroll and Forget while CustomPoint Executes
Market while asleep by ordering a Multi-touch or
Subscription program which triggers a series of
communications to a mail list. Assists sales with lead
generation, increasing customer traffic, customer
maintenance & follow-up, targeting high value
customers for upsell, rewarding customer loyalty,
or create fundraising programs for non-profit groups.
CAMPAIGNS ON-DEMAND
Convenient, Branded Marketing
Provides the flexibility and convenience to order a
direct mailing anytime with the list of a user’s choice.
MULTI-TOUCH/MULTI-CHANNEL CAMPAIGNS
Raise Awareness, Change Behavior
Increase response with each “touch” to customers
and prospects. Enable multi-channel effectiveness
by reinforcing printed messaging with email.
CustomPoint conveniently executes.
SUBSCRIPTION CAMPAIGNS
Manage Customer Lifecycle Events
Subscribe to a series of Customer Retention mailings
and let CustomPoint help maintain loyalty and provide
upsell and cross-sell opportunities.
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BULK CUSTOMIZATION
Enter Once, Customize Many
Customize multiple documents in a complex
campaign through one order form, then easily navigate
through proofs via CustomPoint’s Proofing Dashboard.
MULTI-LEVEL REPORTING
Track Campaign Participation
Get a snapshot of order activity and expense estimates
for each level in an organization. Export the data for
presentation and sales comparisions.
PURLs (PERSONALIZED URLs)
Track Campaign Effectiveness
Adding a Personalized URL to a mailpiece allows
tracking of campaign reponse as recipients visit a
personalized microsite. Microsites can be used to
gather or update customer data, provide upsell/cross-
sell opportunities, collect survey responses, obtain
referrals, and prove marketing results.
ONLINE PROSPECTING
Lead Generation On-Demand
CustomPoint’s lead prospecting tool provides real-
time access to a national database of consumer and
business data which can be filtered by geographic,
financial, and demographic criteria. Purchase
recipient lists on-demand for Direct Mail Campaigns
without leaving CustomPoint.
DIRECT MAIL CAMPAIGN
MANAGEMENT MODULE
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CUSTOMIZED DOCUMENTS MODULE
ROBUST, USER-FRIENDLY
CUSTOMIZATION INTERFACE
Create Customizable Documents Online Using
Rules-Based Templates
• “Drag and Drop” interface for images provides easy
graphical selection
• Roller Blinds expand and collapse variable
groups to roll-up screen for less scrolling
• Remaining character counter for text entry
• Ability to omit non-variable document pages from
proofing process
• Force uniqueness on like variables
• Use customer-supplied data for variable selection
• Calendar pop-up for date selection
• Save customization as “work in progress”
• Upload logos & PDFs from desktop
• Spellcheck capabilities
• Word-like text editor capabilities
PERSONALIZED STATIONERY
Provide End-Users the Ability to Personalize and Order
Stationery On-Demand while Maintaining Corporate
Brand and Guidelines
Personalize business cards, letterhead, envelopes,
and memo pads. Virtually any stationery item can
be personalized to support a corporate offering.
Include invitations or note cards for special events
or to maintain client relations. Expedite the ordering
process by using stored profile data to default name,
address, and phone numbers. Include a photo to
add a personal touch to business cards. Translate
documents into various languages to support a
global organization.
ORDER FROM HISTORY
Save Keystrokes by Recalling Customization Used
in a Previous Order
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SHORT-RUN DIRECT MAIL
Direct Mail to Recipients or Bulk-Ship to One Location
• Integration with robust list management capabilities
• Upload lists at order time or select preloaded house
lists or prospect data
• CASS-Certification of data to save money
and increase deliverability
• Intelligent auto-mapping of uploaded data provides
fast completion of document variability
FULL-COLOR PRINT OR BLACK IMPRINT
ON PREPRINTED SHELLS
Flexibility to Provide the Right Print Options
Use full-color print to reduce inventory, or imprint on
shells to achieve even more savings.
CUSTOMIZED BOOKLETS
Generate Flexible Page-Count Documents in
Real-Time with Variable Information
• Combine variable and static content within the
same book
• Upload and include multi-page PDF
or Word documents
• Generate a dynamic table of contents
• Generate dynamic provider directories based
on geo-code
• Apply continuous page numbers, footnotes,
and header information to select document pages
• Use one or more stocks to design a book
• Interface with a corporate database for variability
• Select from specific “add-on” items to be collated
with a custom booklet, as well as optional
companion items.
ROUTING AND APPROVAL WORKFLOW
Integration with Order Routing Workflow Provides
Approvers the Ability to Approve, Deny, or Edit
Customization Choices
TEMPLATE ASSET MANAGEMENT
Integration with Digital Asset Management
for Powerful Storage and Selection of
Print-Related Assets
ELECTRONIC FILE DELIVERY
Not “Just For Print” — Flexible Output Options
to Provide Electronic File Delivery of
Customized Documents
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CUSTOMER SERVICE MODEL
Access to Technical Experts from Around the World,
Leveraging the RR Donnelley Knowledge Base
Day-to-day operational support will be assigned
to a Customer Service Representative who will
interface with customers to handle the routine
service questions that may arise. This CSR will
be supported by the appropriate representative at
each manufacturing facility to answer order and
production questions.
Strategic support is provided by an Account Manager
and Regional Sales Manager. These individuals will be
responsible for implementation and ongoing account
management, as well as being a primary point of
escalation when needed.
Technology Support is provided through a combination
of internal and external resources.
RR Donnelley provides a 24x7 HelpDesk to address
Customer Service issues. This HelpDesk represents
front-line, Level 1, support. The HelpDesk can assist
with user issues ranging from login/password issues,
to general questions regarding CustomPoint. Level 1
has a direct escalation path to Level 2 support and/or
Level 3 support.
Level 2 support is staffed during business days,
7:00 AM – 7:00 PM CST. It provides more subject
matter expertise than Level 1, and can assist in more
advanced problem resolution or site assistance. Level
2 support includes assisting with advanced functions,
such as user or catalog administration, item setup,
site navigation, site setup, and other more advanced
topics. Level 2 has a direct escalation path to Level 3
technical support.
Level 3 support is available 7:00 AM – 5:00 PM CST,
during business days. This team encompasses the
technical subject matter expertise for CustomPoint,
and has the ability to answer/resolve any question
or issue.
ISO-CERTIFIED IMPLEMENTATION PROCESS
The Key to a Successful Implementation
is Establishing an Accurate Plan That Translates
Business Requirements Into an Actionable Project
RR Donnelley has an established team of dedicated,
project management professionals whose sole
function is to implement print management programs.
While every implementation is customized to meet
the specific needs of an account, the Customer
Integration Team follows a well-proven, standardized
process to ensure that all aspects of the conversion
are defined and detailed.
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23. v1.0 02/2009
A quick summary of the implementation
process includes:
• Project Initiation – Understanding the project’s
objectives, deliverables and measurements.
• Project Requirements – Gathering detailed
requirements; identifying gaps, risks
and assumptions.
• Project Solution Proposals – Developing solution
options to meet customer requirements.
• Project Planning – Translating project objectives into
manageable tasks and assigning resources and target
dates to each task.
• Project Statement of Work – Developing the SOW
to capture all elements of project deliverables.
• Project Management – Controlling project
activity, communicating progress, resolving issues
and managing project deliverables.
• Project Closeout – Confirming that all project
objectives were achieved and that all operational
requirements have been met.
• Project Transition – Managing the handoff from
implementation to ongoing program management
and maintenance.
• Project Audit – Reviewing ongoing customer needs
and initial operational procedures to ensure that
the program guidelines are adequate to support
ongoing needs.
RR Donnelley eases the burden on the customer by
assigning the people and using the right systems to
implement a program quickly and accurately, enabling
customers to enjoy the benefits faster.
IMPLEMENTATION & TECHNICAL SUPPORT
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