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Class 6 Putting It All Together
The document is a presentation led by Don Rabon, an expert in investigative techniques, emphasizing the importance of note-taking during interviews as part of the inquiry process. It provides guidance on effective note-taking practices and the role of notes in enhancing investigative outcomes. Additionally, it addresses how to manage notes post-interview and the significance of organizing information for clarity and accuracy.
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Class 6 Putting It All Together
- 1. Class 6: PuttingIt All Together Don Rabon Expert Investigator, Author, Instructor dwrabon@msn.com
- 2. Introduction Don Rabon Don Rabon,CFE, author, speaker, instructor and former investigative director, has more than 34 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. Rabon is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
- 3. Putting It AllTogether
- 4. Previously • Investigative interviewpreparation • Establishing a baseline and building rapport • Detecting deception and understanding motives • Question types and when to use them • Telephone interviews
- 5. And now… • Investigativeinterview preparation • Establishing a baseline and building rapport • Detecting deception and understanding motives • Question types and when to use them • Telephone interviews • Putting it all together
- 7. Putting It AllTogether Taking notes is most assuredly a critical element of an: • Inquiry • Investigation • Audit
- 8. Putting It AllTogether All else aside, it indicates to the interviewee that you’re listening to them
- 9. Putting It AllTogether Let’s start with some participant assessments:
- 10. Are you requiredto take notes during the conduct of your interviews? A. Yes B. No
- 11. If you answered“Yes” to question number one, are you required to maintain your notes? A. Yes B. No
- 12. Do you submityour notes with your final report? A. Yes B. No
- 13. Are your notessubject to discovery? A. Yes B. No
- 14. Within the processof inquiry, how do you utilize your notes? A. To write the subsequent report B. Briefing C. Testimony D. Other
- 15. Are you requiredto maintain your notes after final disposition? A. Yes B. No
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- 18. The Interview FlowDynamic I F D Notes are more than notes
- 19. The Interview isnot an isolated event; It is part of the inquiry dynamic; It flows with the inquiry, can change the direction of the inquiry and loop around.
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- 25. 99 1 Known 99 1 1 99 99 1 Ability Level 99 Probability fora negative outcome
- 26. Adequate note takingand utilization 99 1 Known Background Previous Interviews notes Documentation Surveillance
- 27. Adequate note takingand utilization 99 1 99 1 Known Background Investigation Previous Interviews notes Documentation Surveillance Proportionally enhancing the probability for a positive outcome
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- 29. 99 1 99 1 99 1 Ability Level 99 1 99 1 Known 1 99 Post InterviewActions End Game
- 30. Next interview orre-interview 99 1 99 1 99 1 Ability Level 99 1 99 1 Known 1 99 Post Interview Actions End Game
- 31. Taken to thenext level – continue to flow 99 1 Known Background Previous Interviews Documentation Surveillance Enhanced
- 32. Notes are MOREthan notes They are not the end but rather a means to the end
- 33. How to organizeinterview notes
- 34. • Type yournotes • Donut knowledge - the ability to see what isn’t there
- 35. Suspected vehicle firecase notes Due to a prior obligation he opted to leave his vehicle on the side of the Rd. He contacted the MP's this regard. At 12 noon the next day returned to the vehicle to inspect it and retrieve his wallet. At 1630 that same day he returned with an associate in his vehicle to attempt to diagnose the problem and repair it, leaving a tow truck an open option. What is NOT here?
- 36. • Type yournotes • Donut knowledge • Read the hard copy • Identify quotations and solid facts
- 37. • Type yournotes • “Donut” knowledge • Read the hard copy • Identify quotations and solid facts • Pinpoint what catches your attention
- 38. Verbs He ran toMr. Smith’s vehicle to see if he had water.
- 39. Verbs He ran toMr. Smith’s vehicle to see if he had water.
- 40. Modifiers He would nevertake anything from the store that did not belong to him.
- 41. Modifiers He would nevertake anything from the store that did not belong to him.
- 42. Pronouns She saw himgetting into his car.
- 43. Pronouns She saw himgetting into his car.
- 44. • Look forgrouping or connectivity • Establish chronological order • Think “through” your notes
- 45. • Look forgrouping or connectivity • Establish chronological order
- 46. What not towrite down and why • Avoid writing down any of your thoughts or impressions “I don’t believe this”. • Can indicate that the inquiry is not objective
- 47. What to dowhen the interviews are finished The interviewer may be required to produce a report, but will often not until they have a draft version of the interview notes in hand. It is therefore important that notes are written up quickly.
- 48. Again, depending uponpolicy(?) Have the interviewee confirm the written notes and to make any additional comments as necessary. Any disparity regarding the content is noted and have the interviewee sign and date the notes of the interview.
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- 50. Conceptualized as a transitionalprocess Target One Two Three
- 51. Conceptualized as amatrix • Data• Data • Data• Data Subject 1 Subject 2 Subject 4 Subject 3
- 52. What to dowith interview notes (and recordings
- 53. What to doif you’re called to testify
- 54. Challenge: Can you solveit with your notes?
- 55. Challenge: Can you solveit with your notes? Missing Person Report Mary Smith, age 18, missing for two days; Anonymous tip indicated she was in room 115 at the Star Light motel; Searched empty motel room. Found box of Nilla wafers and a picture of a male.
- 60. Utilizing and thinkingthrough your notes: What are the steps you can take to solve the case? The first person to correctly identify and submit the steps… Wins a nice prize dwrabon@msn.com
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- 62. Questions If you haveany questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Joe Gerard j.gerard@i-sight.com Don Rabon dwrabon@msn.com