3. Founded in Dec, 1984
“Best 100 Places to Work for 8 Consecutive Years”
Worldwide leader in networking for the Internet
Internet Protocol-based (IP) networking solutions are the foundation of
networks
6. Changed the Leadership
Style
Changed Incentives
Changed Structure
Changed the work culture
Used Social Media Tools
7.
8.
9. Employee involvement
High Level of Trust
Decision Making Team
Employee
Empowerment
Absence of
Micromanagement
Authority, Responsibility
and the Accountability Cisco culture badge
10. „Work/Life‟
Flexible schedules and
paid time-off
Frugal Spending
Perks and Incentives
Fun loving environment
Recreational activities
11. Connected Women (CW)
Cisco
Gay, Lesbian, Bisexual, Trans
gender, and Advocates
Network (GLBT&A)
Cisco Black Employee
Network (CBEN)
Cisco Disabilities Awareness
Network (CDAN)
Middle East Diversity and
Inclusion (MEDI)
Indians Connecting People
(ICON)
12.
13. Net Income (in USD millions)
Recorded losses in
4,401 2001 during the dot
3,578
com bubble burst
2,668
2,023 1,893 Bounced back with
net profits in 2002
-1,014
Industry observers
1999 2000 2002 2003 2004
attributed this
2001
comeback to the
organization culture
14. S Social investment strategy
P Within 15 years Cisco bought 14 companies at investment of $5.5 billion
I “We strive to be a best in class resource for Cisco's investors and
analysts and to be strategic partners for management.”
C „WORSHIP OF CUSTOMERS‟
E Fiscal year 2011, Cisco employed a total of 41,163 people worldwide
15.
16. Customer comes first
Customer feedback
Customer satisfaction
Identifying problem area
Customer Loyalty
17. Focus on growth
Regular support with
executive and personnel
through Intranet
Birthday breakfast, new
hire session with
Chambers
Transparent
communication
Set examples
18. HR transactions done online
Provided line managers with
online tools
More than 40,000 pages on
web for internal use
Concept of telecommuting
Internet TV enabled observe
children at Cisco campus
19. Find candidates
Frugal
Not obsessed with status
Future - enthusiasts of the internet
Passive applicants
Websites like and
“friends@Cisco”
Art fairs and annual events
20. Competencies through acquisitions
R&D investment of $3 billion to be a Leader in
Technology Innovation
Strategic alliances
Cisco Leadership Series – instructors from global
business schools
21.
22. Market Saturation -
Share price fell from
$70 to $17
Innovative technology
– Cisco unable to
cope up
Weak operational
control and slow in
making decisions
Unsuccessful ventures
23. Organizational work
culture should evolve as
per external factors
Work culture and policies
doesn‟t work at every
phase
Market position of the
company affects the work
culture to some extent
Editor's Notes
Cisco Systems, Inc. is the worldwide leader in networking for the InternetCisco Internet Protocol-based (IP) networking solutions are the foundation of networks that are an essential part of business, education, government and home communicationsCisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantageThe Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide. Cisco hardware, software, and service offerings are used to create Internet solutions
1> Command and Control to -> Collaborative2> John Chambers told his senior team that he would start measuring them on how well they collaborated. Rewarding Individual work 3> At Cisco, people worked in independent business units prior to 2001.He broke it into a functional organization.They are essentially cross-functional groups consisting of 10-15 managers who join a group to pursue a $1-billion-plus (board) or a $10-billion-plus (council) opportunity. Each group pursues a new market opportunity, such as collaboration software, connected homes, mobility. By now, these groups are pursuing a staggering 30 new business opportunities. 4> Chambers and his team invented a process. It's called Vision-Strategy-Execution. First, develop a vision: what does success look like in three years? Then develop a differentiated strategy: how can we win in this market? Then move to execution: who needs to do what over the next 12 to 18 months? This process has a huge benefit: a common language. That clarifies and speeds up work. People can concentrate on the creative part of work, not how to work. Process provides a script.5>Work is spread out geographically these days. For Cisco, with its 60,000 employees, that can be a nightmare when collaborating. To solve this, Cisco uses its own high-definition video conferencing system about 4000 times a week. Now people often meet virtually — that's faster and cheaper.
The badge has the mission and values printed on it
Recognizing the need for more female participation in high technology, Cisco has programs and resources to help women develop their skills as individual contributors, managers, and executives. Cisco actively leads and participates in activities within and outside the company.The Cisco Gay, Lesbian, Bisexual, Transgender, and Advocates Network (GLBT&A) embraces gay, lesbian, bisexual, and transgender (GLBT) individuals as part of the Cisco family. This Employee Resource Group (ERG) values these individuals for their contributions to the company and to their local and global communities.The Cisco Black Employee Network (CBEN) was created develop a dynamic environment for black employees that cultivates career growth, community involvement, and business excellence. The Cisco vision is to be a valued resource for new market opportunities in the global black community and for engaging top black talent into the Cisco leadership pipeline.
Partnership is one of the pillars of growth for CiscoCisco’s social investment strategy focuses on empowering people with knowledge, specifically the practical skills that help them improve their standard of living and let them contribute more fully to their local communities and the global economyCisco has established a truly customer-focused culture throughout the organization and not just in the customer-facing departments. Everyone at Cisco is empowered to act on behalf of customers and acknowledge that we all have a role that impacts their behaviors and attitudes. Acting on customer input is what makes the difference in our successfully role of serving customers. Creating and managing the customer relationship is a company-wide task. Cisco as a whole defines and clearly communicates to every employee what it wants to be the basis of the customer relationship. “This is a culture where the customer comes first. If the customer has a problem, we drop everything”, Pete Solvik, Senior VP and CIO, Cisco.Crucial partnerships with industry-leading technology and integrator companies are managed at Cisco by the Strategic Alliances team to accelerate new market opportunities and deliver best-in-class products and solutions to our customers. Instead of the customer going out and trying to fit various solution pieces together, Cisco and its strategic alliance partners anticipate their needs and assemble those pieces. When the customer has an unmet need outside our area of core competency, we work with the respective technology units or functional line organizations to evaluate whether a partnership could help us to address that need.
Customer satisfaction is the assessment as a continuous process – Questonnaries
Provided line managers with online tools to access development history, stock options, promotions etc.
“friends@Cisco” - This feature helped applicants to get necessary information about the work and departments at Cisco.Art fairs and annual events attracting Silicon Valley participants
Strategic alliances to bring about business and technology change among customers
lost accountability and creditability among shareholders and employees Work culture worked in growth market