The London Organising Committee of the Olympic and Paralympic Games (LOCOG) needed a global logistics company with the scale and scope to handle such a massive logistical challenge. That’s why LOCOG chose UPS as the Official Logistics and Express Delivery Supporter of the London 2012 Olympic and Paralympic Games.
UPS (NYSE:UPS) is the world's largest package delivery company and a global leader in supply chain and freight services.UPS will undertake the operation of the Games Logistics and Command Centre as well as manage all of LOCOG's transportation and logistical operations, providing an integrated supply chain solution that includes venue logistics services, warehousing services and the transportation network of vans and lorries that links them. UPS will use an extensive array of technology systems within those facilities to maintain precise control of the millions of sporting items and related equipment that will be stored and processed there throughout the Games.In addition UPS will also be responsible for all customs and freight forwarding and courier services for London 2012 with a dedicated fleet of up to 120 vehicles, including electric zero-emission vehicles. UPS staffing will include more than 2,000 people for both operational and customer-facing roles.UPS will undertake the operation of the Games Logistics and Command Centre as well as manage all of LOCOG's transportation and logistical operations, providing an integrated supply chain solution that includes venue logistics services, warehousing services and the transportation network of vans and lorries that links them. UPS will use an extensive array of technology systems within those facilities to maintain precise control of the millions of sporting items and related equipment that will be stored and processed there throughout the Games.In addition UPS will also be responsible for all customs and freight forwarding and courier services for London 2012 with a dedicated fleet of up to 120 vehicles, including electric zero-emission vehicles. UPS staffing will include more than 2,000 people for both operational and customer-facing roles.
UPS has officially opened two Relay Room stores onsite in the Olympic Park, offering competing athletes, team officials and the world's media direct access to UPS services during the London 2012 Games.The first UPS Relay Room, which will be staffed by a team of UPS shipping advisors, is located inside the Olympic Village. It will offer accredited athletes and team officials from 200 countries around the world access to a range of services, including a special all-inclusive outbound service covering packaging, customs advice, security clearance, carbon neutral shipping and delivery.This will enable athletes to ship items home during Games-time, as well as collect items shipped to them without having to leave the Olympic Village.The same services will also be available at a second UPS Relay Room situated on the High Street at the International Broadcast Centre/Main Press Centre Complex. Here, UPS shipping advisors will be on hand to provide customs and freight advice to international media organisations dealing with large shipments of equipment.
Warehousing Logistics for the Games is the responsibility of UPS, the official logistics partner of the Olympics, who have secured 80,000 square meters of warehousing space to accommodate the demands of getting the goods to the starting blocks. UPS has the unenviable task of literally “managing the last mile” into all the Olympic venues. Everything is processed through UPS warehouses where the inbound deliveries are unloaded and x-rayed for security purposes. Outbound shipments are planned, loaded onto vehicles and sent to one of the 37 competition venues across the UK (27 of which are in London). But what goes into the venues also needs to come out! So the Olympics reverse logistics is also a significant challenge involving retrieval return to warehouses and finally disposal. In fact, by the end of the Games UPS will have moved more than 30 million items!
As the Official Logistics and Express Delivery Supporter of the 2012 Games, UPS will be responsible for the pick-up and delivery of everything from documents to heavy freight.It will also control the operation and management of the Games Logistics and Command Centre, where all the materials associated with the Games will be inventoried, warehoused and processed.In addition, UPS will also provide logistics planning services at every point in the Olympic supply chain and all customs brokerage services to get shipments cleared through customs.Leverage a global distribution network to collect and deliver practically everything from packages and documents to heavy freightThe Logistics Coordination Centre (LCC) has been established to facilitate the movement of goods and vehicles to competition and non-competition venues. It is responsible for the movement and management of LOCOG-owned equipment and materials to and from venues. The LCC also facilitates themovement of certain non-LOCOG-owned assets.An “Olympic Route Network” has been created that is a “mass transit” network to specifically support the Olympics. London has a road network of 9200 miles. The Olympic Route Network leverages 109 miles (only 1% of the total) stretching across London, which can be used by the vast majority of vehicles (mainly buses and large vehicles). Of this, 30 miles of “Games Lanes” have been dedicated to athletes, officials and special traffic. So, by reserving 0.3% of the network for the games, it is anticipated this will actually reduce the pressure on the rest of the network and therefore make movements faster for everyone.Olympic and Paralympics Route Networks (ORN & PRN) set up. These will cover 2.6% of London’s roads and will include road and junction alterations, diversions, parking and loading restrictions as well as ‘Games Lanes’, which can only be used by athletes, officials, media and Games partners. Extra security measures may also have an impact on the transport network.
UPS today revealed its plans for the delivery of London 2012 team kit to Paralympic athletes across the UK. In this momentous logistical operation, UPS will be warehousing, packing and delivering more than 27,000 items to over 300 Paralympic athletes.The first step in the process will involve UPS warehousing all of the kit, so it can be quickly and easily picked and packed for each individual athlete, depending on their size and individual requirements. All items will then be scanned, in order to ensure maximum stock control, before being packed into kit bags ready for delivery.Each athlete will receive three official kit bags containing their competition and Village wear designed by Stella McCartney for adidas. The cases will be transported to training HQ's for each Paralympic sport around UK using innovative tracking and vehicle technology supporting UPS's broader commitment to sustainable logistics for the Games.UPS is delivering the kit well in advance of the Paralympic Games so the athletes have time to wear them and ensure they are the correct size. A UPS Swap Van will be travelling around the country in the weeks following the main delivery carrying additional stock in order to cater to any last-minute exchanges.
Bespoke – custom made
For UPS, the main activity will begin in January 2012 when it will start moving inventory into the site. Its first peak will be at the end of June, beginning of July, immediately before the start of the games, while during the games it will focus more on replenishment, and once the Olympics are over, things will move on to the Paralympics. However, Williams reckons the company's biggest peak will be in September 2012 when all games are over and everything has to be moved out.
UPS Quantum View is giving the logistics team at London 2012 the ability to see, track and manage everything that’s coming in and going out, from the smallest package to the largest pallet of freightIt’s known as the Delivery Information Acquisition Device (DIAD). With it, our drivers can enter shipment data from almost anywhere by simply scanning a bar code. And with its built in GPS system, drivers have more detailed directions to pick up and delivery points. It is increasing tracking and efficiency, all while improving customer serviceThis is where athletes bring in their own equipment and other comforts from home to help them get ready for their sporting event. Items from countries such as Bulgaria, Colombia, Indonesia, and South Africa will make their way to London by being processed quickly and conveniently through UPS Internet Shipping.
Arrival of 14 new electric vehicles ready to serve the host venues
Government deployed 18,200 troops to make up for a shortfall in security guards
London Olympics_Supply Chain Managementt
Role of logistics in the successof London Olympics -2012
Setting the scene: London 2012 • Olympic Games is the world’s biggest logistical event • 26 Olympic Sports • 203 countries • 17,800 athletes and team officials • 5,000 Olympic Family officials • 22,000 media • Paralympics Games is the world’s second biggest logistical event • 20 Paralympics Sports • 170 countries – 4,000 athletes and team officials • 1,000 Paralympics Family officials • 4,000 media 2Source: Olympics 2012: Understanding and Managing the Challenges, Summer 2012
Olympic Games – When? AROUND 100 CONTINUOUS DAYS JUN 2012 JUL 2012 AUG 2012 SEP 2012 Planned events including visitor landmarks and events London working and moving JUL Torch Relay AUG London Olympic SEP 2-5 JUN Games ParalympicsDiamond Jubilee 13 JUL Departures Games Official opening of Departures 28 JULY - 12 AUG AUG Olympic Village Olympic Games Notting 14 SEP JUN Hill Olympic Venues open Park Media centre opens closes 27 JUL Soft opening of Opening 29 AUG 30 AUG - 9 SEP Olympic Village Ceremony Paralympics Paralympics Games Opening Ceremony
Olympic Games – Where? 37 competition venues across the UK 27 of which are in London
London Organising Committee of the Olympic and Paralympic Games (LOCOG)
A Challenge of Herculean Proportion “Steady state” 281,000 freight deliveries and Rising to 25% of journeys collections make journeys from delivering goods up 17% of the Monday to Friday including food traffic and retail items 250,000 items of Additional 1 luggage to be Feeding million items of moved and additional people sports equipment managed Providing Providing excellent “retail accommodation therapy” for for people visitors • Any many more……..
UPSOfficial Logistics and Express Delivery SupporterOperation of the Games Logistics andCommand CentreVenue Logistics ServicesWarehousing ServicesTransportation NetworkTechnology SystemsCustoms and freight forwarding andcourier services
Venue Logistics Services • Located inside the Olympic Village • Special all-inclusive outbound service • Packaging 1st UPS Relay • Customs advice Room • Security clearance • Carbon neutral shipping DeliveryOlympic ParkRelay Rooms • Located at High Street at the International Broadcast Centre/Main Press Centre Complex 2nd UPS Relay • UPS shipping advisors Room • Customs and freight advice to international media organisations dealing with large shipments of equipment
Warehouses & Distribution• Network of warehouse and distribution facilities totalling over 800,000 square feet 300,000 550,000 square square Over 120 More than foot foot sister dedicated 2,000 warehouse warehouse drivers employees in in Tilbury Stevenage• Everything is processed through UPS warehouses
Transportation Logistics • Games Logistics and Command Centre • Olympic and Paralympics Route Networks (ORN & PRN) ▫ A “mass transit” network ▫ 109 miles of total London road network of 9200 miles ▫ 30 miles of “Games Lanes” dedicated to athletes, officials and special trafficSource:London 2012 Games Transport, Peter Hendy, London‟s Transport Commissioner, December 2011http://www.richardwilding.info/1/post/2012/04/are-your-logistics-supply-chain-fit-for-the-london2012-olympics.html
UPS delivers for ParalympicsUPS warehousing all of the kit All items will then be scanned Each athlete receive 3 official kit bags Innovative tracking and vehicle technology UPS warehoused packed and UPS Swap Van for last-minute delivered more than 27,000 exchanges items to over 300 Paralympic athletes
Managing Athletes and Sportsmen • Responsible for moving all baggage for athletes when they arrive in the country ▫ More than 250,000 pieces of luggage • Handling a number of bespoke projects ▫ Torch relay logistics • Moved 10500 beds sourced in china and MalaysiaSource: http://www.bbc.co.uk/news/uk-18852034
Managing Supplies • 30 million inventories Jan 2012 ▫ 1 million pieces of sporting Moving inventory into the site equipment • Inbound deliveries are unloaded and x-rayed for July 2012 security purposes Focus on Replenishment • Outbound shipments are planned, loaded onto vehicles Aug 2012 and sent to one of the 37 Inventory will move on to Paralympics competition venues across UK • Inventory moved by rail, road Sept 2012 and water Biggest Peak of Reverse LogisticsSource: http://www.forbes.com/sites/sap/2012/07/16/the-logistics-of-the-olympics-is-a-marathon-not-a-sprint/
Technology Systems• Advanced technology• UPS Quantum View®• Delivery Information Acquisition Device (DIAD)• UPS Internet Shipping
Sustainable and Green Supply Chain • UPS Expands London Olympics Fleet to Include Biomethane Vehicles • 10 large biomethane diesel truck • Arrival of 14 new electric vehicles • Can travel 60 miles after a six-hour charge • Eco-friendly UK fleet includes 20 green vans • Bicycle delivery services between village and mainSource: areashttp://inhabitat.com/ups-expands-london-olympics-fleet-to-include-biomethane-vehicles/http://www.supplychaindigital.com/news_archive/tags/logistics/electric-ups-vehicles-turn-london-2012-olympics-supply-chain-green
Londons Olympic security headache • Private security contractor G4S failed to recruit and accredit enough security staff • Government deployed 18,200 troops • Safeguarding more than 100 visiting heads of state and foreign dignitaries • Fighter jets are on standby • Helicopter carrier moored in the Thames • Police numbers trimmed to around 7,000 officers onSource: duty during the Paralympichttp://www.mirror.co.uk/news/uk-news/g4s-olympics-security-fiasco-firm-1141427http://bigstory.ap.org/article/security-paralympics-lighter-still-tight
If UPS can handle a logistics challenge the size ofthe Olympic Games, just think what UPS can do for your business.
References & Sources• Olympics 2012: Understanding and Managing the Challenges, Summer 2012• News Archive: Electric UPS Vehicles Turn London 2012 Olympics Supply Chain Green• Security At Paralympics Lighter But Still Tight - By Paisley Dodds And David Stringer, Aug. 28• Forbes, The Logistics Of The Olympics Is A Marathon, Not A Sprint - Richard Howells Richard Howells, SAP• BBC, London 2012: Athletes arriving for Olympic Games, Jul 16 2012• London 2012 Games Transport, Hosting a great Games and ensuring London is “open for business‟ in 2012, Peter Hendy, London‟s Transport Commissioner, Dec 2011• Innovating the Global Supply Chain, Professor Richard Wilding