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Strategic hr management: Cisco
1. Strategic HR Management
CISCO
by
Adil
adil@adilwaseem.com built for the human network
www.adilwaseem.com
2. ● Introduction
● Business Facts
● Corporate Strategy
● Recruitment & Selection
● Training & Development
● Performance Appraisal
● Compensation &
Benefits
● References
Outline
3. Officers and directors
● John T. Chambers: Chairman of
the Board
● First COO: Gary Moore
● Chief Strategy officer:Ned
Hooper
● Founders
Leonard Bosack along with his wife
Sandy Lerner
Introduction
● Founded in 1984
4. Name Origin
● Cisco is an abbreviation of San
Francisco.
Symbolic reference
● suggest that Human Network: built
for the human network
Address
● 70 West Tasman Drive 170 West
Tasman Dr SAN JOSE, CA 95134-
1706 Introduction
5. Mission & Goals
● Shape the future of the
Internet
● Creating unprecedented
value
● opportunity for:
○ Customers
○ Employees
○ Investors
○ Ecosystem partners
Vision Mission, Goals & Vision
● Changing the way we Work,
Live, Play, and Learn.
6. ● Revenue in 2011
US$ 43.21 billion
Net profit margin : 15.02%
Operating margin: 17.76%
Employees: 71,825
● Stock Symbol
NASDAQ: CSCO (Stock
Price $20.06 as of 04/18/2012)
● When CISCO become public
trade Company: February 16,
1990 Business Facts
7. Products
● CISCO played more important role in
development of Internet
● Provide infrastructure of the Internet
& broadest range of the solutions of
internet connectivity
● offers tools to manage the Internet
sites
Competitors
● Competitors: Alcatel-
Lucent, Hewlett-Packard
Business facts
Company, ARRIS Group, Aruba
Networks, Motorola
9. Innovator Strategy
● Emphasis is on not to adopt
rigid approach of one
technology that favor
technology over other
Core values
● Dedication to customer
services
● Company vision must be
shared with the employee Corporate and HR strategy
● Employee must be
monitored to check their
managerial goals
10. Recruitment and Selection
Methods
● Change
● Experiment
● Rethink
Training
● Trains employees how it
will maintain its winning
culture
HRM Strategy
11. HR Department supported transition
employees from:
● in more than 25 countries
● companies acquired by Cisco
Department is equipped with:
● Automated tools, standard
processes
HR Department
● Use of transition process to act
faster, simpler, and more
consistent HRM Department
● A small team of HR representative
12. Recruitment and selection
objective
● Increase the number of
qualified applicants
● Quickly match prospective job
candidates with the right
positions
● Increase the speed of recruiting
and hiring
● Streamline and monitor internal
hiring processes
● Encourage current employees Recruitment and Selection
to actively recruit friends
● Receives 70,000 applications a
year
13. Recruitment Strategies
Hiring top 10-15%' people in the
networking industry
● HR department schedule recruiter
events
● Cisco conduct on-campus virtual
information sessions
● Internships and Apprenticeship
Program
Recruitment Method
● Use CISCO Web technologies for
recruiting & interviewing Recruitment Practice
14. ● Attracting the candidate that
most closely matches
Cisco’s requirements
● Sharing with employee
critical information about
CISCO:
○ Vision
○ Objective
○ Goals Retention Strategies
15. Online application
● All applications are processed through
online application
Application screening
● HR department screened the applicants
Online testing
● Applicants are asked to take complete a
personality and/or reasoning test
Competency-based Telephone Interview
● Telephone interview is conducted to
test skills and attributes of applicants
Recruitment Practices
Assessment Centre
● Applicant is invited for interview at
assessment centre
16. Testing methods
● Hold interviews using Cisco
TelePresence technology
Processing time
● CISCO try to be quickest as
possible
● Interns- single interview
● New graduate and experience
professional 2 round of interviews
Ideal candidate
● Who promote CISCO values Selection Practices
● Help CISCO grow
17. ● Cisco spent more than $90
million on employee training
and development.
● 82% of employees participated
in at least one course
● CISCO offer more than 1.5
million hours/year
approximately
● Piloted Talent Connection, an
internal tool, that allows
recruitment teams, managers
Training & Development
and employees to work together
to match skill sets against
internal job openings
18. ● 70% of employee development comes
from job experiences
● 20 % comes from feedback
● 10% from e-learning
● CISCO University offer excellent
training programs for the employees,
4000 course and 70,000 registration
are each quarter
● Cisco also offer Pathfinder training
program
Training and development
● Employee can shift one department to
other for nurturing talent
● Thousands of video and tutorial for
employee only accessible to employees
19. Annual Employee Performance
Management
● Review employee performance and
development annually
● Discuss their need for
improvement with their managers
Mid-Year Career Discussions
● Opportunity for managers and
employees to discuss their
development opportunities half
way through the year.
Performance Appraisal
In 2012
● Cisco is creating Performance
Connection
21. ● Flexible working hours through Cisco
solutions such as
○ Cisco Virtual Office
○ Cisco TelePresence
○ Cisco WebEx
● Telecommuting is used by 95 % of
employees
● Life Connection's Health Center
provides health care for Cisco
employees and their families
● Medical, Dental, Vision, Behavioral, Lif Benefits
e and accidental development
insurance, Disability, financial, 401
(K), Employee assistance program
22. ● a global employee tuition
● numbers of assistance
programs for the employees
● Child scholarship fund for
the children of deceased
employees.
● Quad- Cisco's internal
social network
Compensation and benefits
● employee volunteerism
23. ● Provide comprehensive supports to new
employee which results in 80% retention
rate
● High-touch human resources (HR)
model for new employees to feel
them home.
● Onsite orientation meeting to ensure a
smooth integration process for the new
employees
● New Hire Network helps its members
share knowledge, build leadership skills,
and develop professional relationships Challenges for new Employee
● 2012 year, Cisco is creating The Leader
Playbook for managers and directors to
engage employees during times of
transition
25. ● Acquiring and retaining talent in hypercompetitive
markets. People and Strategy; 2000; 23, 3;
ABI/INFORM Complete pg. 38.
● Anonymous, (2004). Cisco connects with its
workforce. Human Resource Management
International Digest, 12(3), 11-14.
● Beliveau-Dunn, J.(2011) An Education Revolution
keeps Cisco in Sync. T+D 27-29
● Duffy, J.(2011) Big Events that shaped Cisco.
Network world.com, 15.
● Flynn, G. (1996). Cisco Systems' HR is wired for
success.Workforce Management, 59.
● Hansen, F. (2005). The new way to
pay. Workforce Management, 84(11), 33-
33. retrieved from ttp://search.proquest.
com/docview/219767133?accountid=2797 References
● Hegar, K. W. ( 2011 ).Modern Human Relations at
Work. Cengage Learning, 390.
26. ● Kiger,P. (2003) Cisco's homegrown gamble.
Workforce Management, 28-34.
● Linden, R. (2010). Developing a collaborative
mindset. Leader to Leader, 2010 (58), 57-62
● O'Reilly, C. A, Pfeffer, J.( 2000 ). Cisco Systems:
Acquiring and retaining talent in hypercompetitive
markets, People and Strategy, 23.
● McGillin, C. AAM, National Initiatives. Strategies
for Recruiting and Retaining Students, CISCO
Network Academy http://search.proquest.
com/docview/219767133?
accountid=27975
● Shields, J. ( 2007 ). Managing Employee
Performance and Reward: Concepts, Practices,
Strategies. Cambridge University Press, 158,
159, 160.
● Simonite, T. (2011). Smashing the cubicles. References
Technology Review. 96.
● Snell, S.A., George W. B.(2012).Managing
Human Resources. Cengage Learning, 312.
27. ● Ed P. (2001). Inside Cisco: The Real Story of
Sustained M & A Growth. John Wiley & Sons,
98.
● Turban, E. ( 2006) ,Electronic commerce 2006:
a managerial perspective, Pearson Prentice
Hall, 55, 56, 57.
● Why new grads love cisco. (2009, Sep
14). Business Week, (4146), 38-n/a.
● Special issue: The top places to work in
PR. (2009). PR News, 65(40), n/a-n/a.
http://search.proquest.
com/docview/204219752?
accountid=27975.
● Whitworth, B. (2011). Cisco celebrates
open Communication. Communication
World, 28(4), 29-32
References
