Colina Masango's curriculum vitae provides details about her personal and educational background, as well as her work experience. She has a matric certificate from Lenasia Secondary School and some incomplete tertiary education. Her work experience includes positions in customer service, administration, and retail across several companies. She is highly motivated and strives to continuously develop her skills.

1. CURRICULUM
VITAE
OF
COLINA
MASANGO

2. PERSONAL DETAILS
Name: Colina
Surname: Masango
Address: 75 Geranium Avenue Lenasia Ext 2
Johannesburg
Cell phone number: 0747460118
I.D Number: 880208 0376 081
Marital Status: Single
Languages: English, Afrikaans & Xhosa
Dependants: (2)
EDUCATIONAL QUALIFICATIONS
SECONDARY EDUCATION
Name of school: Lenasia Secondary School
Highest grade passed: Grade 12
Year: 2004
Subjects Passed: English
Afrikaans
Geography
Typing
Biology
Mathematics
Mercantile Law
Business Economics
TERTIARY EDUCATION
Name of Institution: Intec College
Courses Attended: Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication Skills
Administration & Organizational skill
Due to lack of finance course was not complete

3. Work Experience
Company: NGN Telecoms
Position: Support Consultant
Duration: March 2013 to date
Duties: Outbound and inbound
Compliance checks on App
Efficiently answer and troubleshoot
telephonic queries and e-mails for customers
Provide exceptional customer service to
internal and external customers
Identifying application issues,
providing information on how to set-
up/use products
Tele marketing
Fax & Email client’s statements/billing report
Allocating of fax2email numbers
Training to new support agents
Cleaning up and maintaining of bounces
Application process admin
Support for Fax2email queries
Minute analysis
Company: Glomail
Position: Promotions and store coordinator (Retail)
Duration: April 2011- March 2013
Duties: Document management
Filling, Capturing, Scanning and record of all
documents
Supporting invoices for payment
Communicating with external clients
Reliever to reception
Assistant to Coordinator
Wholesale and Retail operations supervisor
Promoting of products
Implementing and improving customer care
Handling of customer queries and complaints
Coordinating training
Allocating promoters
Recruitment
Upliftments
General sales and stock orders

4. Company: Worldsview Technology
Position: Call center Agent (Tele sales)
Duration: September 2010
Duties: Out bound calls
Customer service
Invoicing
Data Capture
Tele Marketing
Application Process Admin
Subscription renewal
Company: Dr D Mohapi’s Surgery
Position: Receptionist
Duration: April 2007 to January 2008
Duties: Ensure smooth running of frontline
General administration, Customer liaison
Service Invoicing, Medical Aid admin
Reference
Contact Person: Patrick Khumalo (MD)
Company: NGN Telecoms
Contact Numbers: (011) 554 4200/ 0835303826
Contact Person: Lethabo
Company: Glomail
Contact Numbers: 073 100 2763
Contact person: Shawn Mokhoro
Company: Worldsview Technology
Contact number: 011 805 1555
Contact person: Dr Mohapi
Company: Dr Mohapi’s Surgery
Contact number: 082 375 2318
Objectives
I am a highly motivated individual who is capable of taking initiative in my
duties. I am able to work independently and under pressure. I am an
friendly, ambitious individual that strives at challenges thrown my way.

5. I love developing my skills thus always aspiring to learn more on different
fields of work and I make it a point to find out more about the industry I am
working in. My values in life are to be innovative, team player, reliable, have
integrity and treat other as I would like to be treated

6. I love developing my skills thus always aspiring to learn more on different
fields of work and I make it a point to find out more about the industry I am
working in. My values in life are to be innovative, team player, reliable, have
integrity and treat other as I would like to be treated