CIPTEC is a project that aims to bring new thinking and innovative solutions to public transport. It will provide an overview and analysis of existing approaches, and suggest new solutions to improve customer orientation, operations, and synergies between modes. A toolbox will be developed to support public transport authorities in introducing innovative services. The project will involve workshops with stakeholders to apply strategic plans and make innovations sustainable and replicable. It has 12 partners across 7 European countries and will gather and analyze customer data, collect supply information, identify promising innovations, and develop a toolbox of results to support stakeholders in building on the project outcomes.

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CIPTEC project overview

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 Aim
 Main objectives
 Overview
 Ambition
 Workplan
 Consortium
 Contact
Contents
CIPTEC: project overview 2

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CIPTEC aims to bring a new thinking and innovative solutions (service concepts
and business models) for public transport, in order to create a favourable
environment for PT growth.
The research will provide an overview and analysis of existing innovative approaches
in various areas, giving emphasis, among others, on customer orientation, operational
service concepts and synergies with other modes.
New innovative solutions will be also suggested and evaluated through collective
intelligence methods. A toolbox as guidance for introducing and integrating
innovative transport approaches / services will be developed to support Public
Transport operators / authorities. Moreover, policy and regulatory recommendations
will be validated and presented.
The work will be accompanied by an online platform and by special workshops with
stakeholders from different socio-economic contexts which will be tasked to apply
model innovation strategic plans of sustainable and replicable value.
Aim
3CIPTEC: project overview

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1. To gather and analyse customer “intelligence” improving the
understanding of urban public transport demand
2. To collect market intelligence to allow the demystifying of
the urban public transport supply
3. Advanced motivational insights undergoing transport related
behaviour
4. Mapping and identification of promising innovative
approaches and co-creation of novel integrated solutions
and business models for urban PT
5. Translation, validation and capitalization of results through
an extended platform of motivated stakeholders for PT
innovation
Main objectives
4CIPTEC: project overview

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In the frame of CIPTEC, we will:
1.study the demand side and how its needs are affected by the continuous changes
2.look to the supply in an attempt to recognise the needs and understand the distinct
challenges PT providers face
3.identify and map promising existing innovation from PT and adjacent fields
4.initiate a collective intelligence approach to crowd-source and co-produce novel
solutions to tackle underserved needs
5.survey public transport users to appreciate and measure the differences in
preferences for the promising innovations
6.look for motivation triggers able to achieve behaviour change
7.provide a toolbox aggregating our results to support stakeholders
8.invite the broader PT community and the social entrepreneurs to build on CIPTEC
results
Overview
5CIPTEC: project overview

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1. building forward beyond the existing knowledge and practices in
Public Transport, as well as in other business sectors
2. the concentration on the Customers’ orientation and service-
dominant logic
3. the utilisation of collective intelligence methods
4. the use of modern marketing research that investigates the actual
preferences driving modal choice
5. the development of a toolbox for public transport innovation
addressing strategy, operation and integration aspects
6. the utilisation of social innovation and social entrepreneurship, as
a catalyst for business exploitation of innovative ideas in Public
Transport sector
Ambitions: core advances
6CIPTEC: project overview

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 Phase 1: The current innovation: Present situation and trends
in Public Transport
 Phase 2: The future innovation: exploring the unknown and
co-creating the new in Public Transport
 Phase 3: Capitalisation of the current and future innovation:
consolidating findings and building on the results
Workplan (1/2)
7CIPTEC: project overview

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Workplan (2/2)
8CIPTEC: project overview

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Consortium
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 Seven (7) different European
countries: Germany, France,
United Kingdom, Italy, the
Netherlands, Belgium and
Greece.
 Twelve (12) partners grouped
in four (4) main categories in
terms of their type and
mission:
• Universities (research
groups)
• Research consultancies and
agencies
• Public Transport bodies
• European networks –
“umbrella” organisations
CIPTEC: project overview

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Coordinator
Prof. Aristotelis Naniopoulos
Transport Systems Research Group
Aristotle University of Thessaloniki
email: auth@ciptec.eu
Twitter: @ciptec
Facebook: www.facebook.com/ciptec
Contact
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CIPTEC project has received funding by the Horizon 2020 research
and innovation programme of the European Union (No 636412).
CIPTEC: project overview