The document discusses Cambridge University Libraries' response to copyright issues arising from the COVID-19 pandemic. It describes setting up a temporary scanning service to ensure access to collections while buildings were closed. Key challenges included staffing the new service under stressful conditions, managing expectations, and training library staff across different departments on the new copyright workflows and policies. Going forward, the libraries are considering whether to make the scanning service permanent and addressing issues like software, data retention, and costs for alumni access.