This 360-degree feedback report summarizes feedback from the person's direct manager, peers, and direct reports on their performance across various competencies. Their top strengths included enabling the best life for customers, managing risks to customers, and tailoring services to needs. Their top areas for improvement were dealing with poor behavior, managing team conflict, and handling challenging situations. The feedback report provides detailed ratings of current and desired performance to identify development opportunities for the person to focus on in their personal development plan.

1. Person's Name
Your CILCA 360 feedback report
Month 20YY

2. Your results
This report brings together feedback given by:
Your view 1 response
Direct manager 1 response
Peers 4 responses
Direct reports 6 responses
Summary of top strengths and areas to improve
The goal of 360° Feedback is for you to use the feedback for your personal development, to help you grow
and achieve more in your career.
You were given feedback on 64 different areas. We recommend that you focus on your top strengths and
areas to improve, listed below.
Your top 5 strengths
1. 6-09. Enables best life for customers
(Standards)
2. 6-06. Manages risks to customers (Standards)
3. 6-05. Tailors services to needs (Standards)
4. 6-04. Optimises customer health (Standards)
5. 6-02. Informs customers about choice
(Standards)
Your top 5 areas to improve
1. 2-08. Deals with poor behaviour (Others)
2. 2-09. Manages team conflict (Others)
3. 2-10. Challenging situations (Others)
4. 5-04. Innovative (Change)
5. 2-07. Provides clear feedback (Others)
Each person gave you a score (out of 5) for your
current performance for each of the areas in the
assessment. Your top 5 strengths are the areas
for which, on average, you were given the highest
scores.
Each person also gave you a score for your
desired performance. The top 5 areas to improve
are those for which the gap between your current
performance and your desired performance is
largest.
2

3. Current Performance (average) Desired Performance (average)
3.0
3.5
4.0
4.5
5.0
●
● Ethical
Achievement
● Vision & Values
● Inspiration & Motivation
● Person Centred
● Human Resources
● Develops
● Adaptable
● Quality Relationships
●
Wellbeing
Integrity
Self Awareness
●
● ●
Governance
Finance
●
●
Strategic ●
Std 8 - Org Governance
Std 7 - Human Resources
Std 5 - Org Service Environment ●
Std 4 - Supports for Daily Living ●
Std 3 - Personal & Clinical Care ●
Std 2 - Planning with Consumers ●
Std 1 - Consumer Dignity & Choice ●
Change Management ●
Std 6 - Feedback & Complaints ●
Creativity & Innovation
Safety
●
●
Aged Care
Standards
Leading
Self
Leading
Others
Leading
Purpose
Leading
Business
Leading
Change
High Level Snapshot
The High Level Snapshot below shows all of the competencies you were assessed against and the average scores, for each of
the sub-domains, given by people assessing you (not including your own score).
CILCA
HIGH LEVEL SNAPSHOT
Person's Name
The following Domain Detail snapshots will offer further feedback in detail within each of the Domains

4. Current Performance (average) Desired Performance (average)
3.0
3.5
4.0
4.5
5.0
●
Self respecting
● Copes well
● Calm under pressure
Owns mistakes
Sincere
●
Empowers ethical choices
Discusses ethical issues
Respects others
Enthusiastic approach ●
Aware of
impact on others
Wellbeing
Integrity
Self
Awareness
Ethical
Leading Self Detail Snapshot
The Leading Self Detail Snapshot below shows all of the competencies you were assessed against and the average scores, for
each question, within each of the sub-domains, that sit within the Self Leadership domain, given by people assessing you
(not including your own score).
CILCA
LEADING SELF SNAPSHOT
Person's Name
Practices self-care
●
What are your greatest opportunities to make a difference within the Leading Self domain?

5. Current Performance (average) Desired Performance (average)
Leading Others Detail Snapshot
The Leading Others Detail Snapshot below shows all of the competencies you were assessed against and the average scores,
for each question, within each of the sub-domains, that sit within the Leading Others domain, given by people assessing you
(not including your own score).
CILCA
LEADING OTHERS SNAPSHOT
Person's Name
What are your greatest opportunities to make a difference within the Leading Others domain?
● Communicates effectively
Effectively manages time
Provides clear feedback
● Follows through
Adapts approach
to achieve
Empowers others' solutions
Deals with poor behaviour
Manages team conflict
Challenging situations
●
Shares responsibility
Quality
Relationships
Adaptable
Human
Resources
Develops
3.0
3.5
4.0
4.5
5.0

6. Current Performance (average) Desired Performance (average)
CILCA
LEADING PURPOSE SNAPSHOT
Person's Name
3.0
3.5
4.0
4.5
5.0
Vision &
Values
Overcomes barriers
● Includes customers
●
Build rapport with customers
● Partners with customersCo-ordinates with services
Engages in the vision
Inspiration &
Motivation
Person Centred
Focus
What are your greatest opportunities to make a difference within the Leading Purpose domain?
Leading Purpose Detail Snapshot
The Leading Purpose Detail Snapshot below shows all of the competencies you were assessed against and the average
scores, for each question, within each of the sub-domains, that sit within the Leading Purpose domain, given by people
assessing you (not including your own score).
Leading Business Detail Snapshot

7. Current Performance (average) Desired Performance (average)
CILCA
LEADING BUSINESS SNAPSHOT
Person's Name
Leading Business Detail Snapshot
The Leading Business Detail Snapshot below shows all of the competencies you were assessed against and the average
scores, for each question, within each of the sub-domains, that sit within the Leading Business domain, given by people
assessing you (not including your own score).
What are your greatest opportunities to make a difference within the Leading Business domain?
Leading Change Detail Snapshot
3.0
3.5
4.0
4.5
5.0
Finance
Achievement
Governance
Safety
Realistic outcome goals
Allocates resources
Follows legislation
●
Effectively budgets
Manages finances
● Follows P&PFollows site safety practices
Models ethos of safety
Values
staff safety
Values client safety
Actively cares
Protects
financial assets

8. Current Performance (average) Desired Performance (average)
3.0
3.5
4.0
4.5
5.0
Strategic
Creativity &
Innovation
Change
Management
● Generates new ideas
InnovativeIdentifies strategic op's ●
Asks questions during change ●
Seeks better waysAdjusts well to change ●
Leading Change Detail Snapshot
The Leading Change Detail Snapshot below shows all of the competencies you were assessed against and the average scores,
for each question, within each of the sub-domains, that sit within the Leading Change domain, given by people assessing you
(not including your own score).
CILCA
LEADING CHANGE SNAPSHOT
Person's Name
Eager to learn
●
What are your greatest opportunities to make a difference within the Leading Change domain?
Aged Care Standards Detail Snapshot

9. Current Performance (average) Desired Performance (average)
CILCA
AGED CARE STANDARDS SNAPSHOT
Person's Name
1: Consumer
Dignity & Choice
8: Governance
Treats customer
as partner
Risk management ●
Maintains
customer privacy
●
Informs customer about choice
Provides welcoming environment
Optimises customer health
Enable best lifeActs on customer
feedback
Encourages customer feedback
●
Tailors service
to needs
● Promotes customer independance
● Maintains equipment
Governance systems
Incident response
Organisational confidence
Appraises work
performance
Ensures
staff capability
Manages
risk to customers
2: Planning with
Consumers
3: Personal &
Clinical Care
4: Supports for
Daily Living
5: Service
Environment
6: Feedback &
Complaints
7: Human
Resources
Aged Care Standards Detail Snapshot
The Aged Care Standards Detail Snapshot below shows all of the competencies you were assessed against and the average
scores, for each question, within each of the sub-domains, that sit within the Aged Care Standards domain, given by people
assessing you (not including your own score).
What are your greatest opportunities to make a difference within the Aged Care Standards domain?
3.0
3.5
4.0
4.5
5.0

10. Your top areas to improve
Your colleagues were asked to rate both your current and desired performance. The areas that your
colleagues think you would benefit most from improving are listed below.
Review if you agree with the areas below, or if there are any surprises to discuss with your manager. You
may wish to tackle one or more of these areas in your personal development plan.
Area assessed
Desired improvement
Small Large
4-02. Realistic outcome goals (Business)
6-13. Ensures staff capability (Standards)
6-14. Appraises work performance
(Standards)
5-07. Asks questions during change
(Change)
1-03. Copes well (Self)
You can review all of the
areas to see if there are
others you wish to
prioritize in your personal
development plan.
5-02. Generates new ideas (Change)
2-01. Shares responsibility (Others)
2-03. Communicates effectively (Others)
4-01. Allocates resources (Business)
6-17. Org confidence (Standards)
1-04. Calm under pressure (Self)
1-07. Aware of impact on others (Self)
2-04. Effectively manages time (Others)
6-18. Risk mgmt (Standards)
1-01. Practices self-care (Self)
These areas need less
improvement and should
not be your top priority.
1-08. Enthusiastic approach (Self)
2-05. Adapts approach to achieve
(Others)
2-06. Empowers others' solutions
(Others)
3-06. Engages in the Vision (Purpose)
4-03. Effectively budgets (Business)
5-05. Identifies strategic op's (Change)
2-08. Deals with poor behaviour (Others)
2-09. Manages team conflict (Others)
2-10. Challenging situations (Others)
5-04. Innovative (Change)
2-07. Provides clear feedback (Others)
These 5 areas need the
most improvement
7

11. How different groups rated your top areas to improve
Different groups of colleagues may have different views on which areas need most improvement. This can
help to explain why certain areas have come out top, and why others have not.
Compare the views below and think about why there are differences.
Area assessed
Desired improvement (average)
Small Large Your view
Direct
manager
Peers
Direct
reports
2-08. Deals with poor behaviour
(Others)
Large Medium Medium Medium
2-09. Manages team conflict
(Others)
Large Medium Medium Medium
2-10. Challenging situations
(Others)
Medium Medium Medium Medium
5-04. Innovative (Change) Large Medium Medium Medium
2-07. Provides clear feedback
(Others)
Large Medium Small Medium
4-02. Realistic outcome goals
(Business)
Large Large Small Medium
6-13. Ensures staff capability
(Standards)
Large Medium Small Medium
6-14. Appraises work
performance (Standards)
Large Medium Small Medium
5-07. Asks questions during
change (Change)
Medium Small Medium Medium
1-03. Copes well (Self) Medium Medium Small Medium
5-02. Generates new ideas
(Change)
Large Medium Small Medium
2-01. Shares responsibility
(Others)
Medium Medium Medium Small
2-03. Communicates effectively
(Others)
Medium Medium Small Medium
4-01. Allocates resources
(Business)
Large Medium Small Medium
6-17. Org confidence
(Standards)
Medium Medium Small Medium
1-04. Calm under pressure (Self) Medium Medium Small Medium
1-07. Aware of impact on others
(Self)
Medium Small Small Medium
2-04. Effectively manages time
(Others)
Large Medium Small Small
6-18. Risk mgmt (Standards) Medium Small Small Medium
1-01. Practices self-care (Self) Large Small Small Small
This column shows the average
amount of desired improvement.
Note: We do not include your view when
calculating this average
You can compare the
different views of
respondents below.
8

12. 1-08. Enthusiastic approach
(Self)
Large Medium Small Small
2-05. Adapts approach to
achieve (Others)
Large Small Small Small
2-06. Empowers others'
solutions (Others)
Large Small Small Medium
3-06. Engages in the Vision
(Purpose)
Large Small Small Small
4-03. Effectively budgets
(Business)
Medium Small Small Medium
5-05. Identifies strategic op's
(Change)
Large Medium Small Small
1-05. Owns mistakes (Self) Small Small Small Small
2-02. Follows through (Others) Medium Small Small Medium
4-05. Manages finances
(Business)
Medium Medium Small Small
5-03. Seeks better ways
(Change)
Medium Medium Small Small
5-06. Adjusts well to change
(Change)
Medium Small Small Small
1-10. Empowers ethical choices
(Self)
Medium Small Small Small
1-11. Discusses ethical issues
(Self)
Medium Small Small Small
6-11. Acts on customer
feedback (Standards)
Medium Small Small Small
6-16. Incident response
(Standards)
Small Small Small Small
1-02.Self-respecting (Self) Medium Small Small Small
4-04. Protects financial assets
(Business)
Small n/a Small Small
4-06. Follows P&P (Business) Small Small Small Small
4-10. Values staff safety
(Business)
Medium Small Small Small
4-12. Actively cares (Business) Medium Small Small Small
5-01. Eager to learn (Change) Medium Small Small Small
1-06. Sincere (Self) Small Small Small Small
1-09. Respects others (Self) Small Small Small Small
3-01. Builds rapport with
customers (Purpose)
Medium Small Small Small
3-02. Includes customers
(Purpose)
Large Small Small n/a
3-03. Partners with customers
(Purpose)
Large Small Small n/a
3-04. Overcomes barriers
(Purpose)
Medium Small Small Small
3-05. Co-ordinates with services
(Purpose)
Medium Small Small n/a
4-07. Follow legislation
(Business)
Small Small Small Small
4-08. Follows site safety
practices (Business)
Small Small Small Small
9

13. 4-09. Models ethos of safety
(Business)
Medium Small Small Small
4-11. Values client safety
(Business)
Small Small Small Small
6-01. Maintains customer
privacy (Standards)
Small Small Small Small
6-02. Informs customers about
choice (Standards)
Small Small Small n/a
6-03. Treats customers as
partners (Standards)
Large Small Small Small
6-04. Optimises customer health
(Standards)
Medium Small Small n/a
6-05. Tailors services to needs
(Standards)
Medium Small Small n/a
6-06. Manages risks to
customers (Standards)
Small Small Small n/a
6-07. Promotes customer
independence (Standards)
Medium Small Small n/a
6-08. Maintains equipment
(Standards)
Small n/a Small Small
6-09. Enables best life for
customers (Standards)
Medium Small Small n/a
6-10. Provides welcoming
environment (Standards)
Medium Small Small Small
6-12. Encourages customer
feedback (Standards)
Large Small Small Small
6-15. Gov systems (Standards) Medium Small Small Small
10

14. Appendix: Detailed results
The detailed results give you a complete breakdown of the feedback given about you. To find feedback on
specific areas, use the index located at the end of this report.
What do the scores mean?
For each area, each person gave you a score out of 5 for both your current performance and desired
performance. The meaning of each score is shown in the scale below:
1
Not at all
2
Rarely
3
Some of the time
4
Most of the time
5
All of the time
The desired improvement is then calculated as the score for desired performance minus the score for
current performance. An average gap of 0 to 0.5 is considered small, a gap of 0.6 to 1.5 is considered
medium, and a gap larger than 1.6 is considered large.
The feedback is
grouped into 6
sections
At the top of each
section, you’ll see
the scores provided
and the amount of
desired
improvement
If the section
included text-based
questions, the
answers to those
questions are
shown below.
11

15. 1. Leading Self
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 1.
Leading Self
Your view 4.1 5 0.9
All colleagues 4.4 4.8 0.4
1-01. Practices self-care
(Self)
Practices self-care
Your view 3 5 2
All colleagues 4.3 4.7 0.4
Direct manager 5 5 0
Peers 4.3 4.8 0.5
Direct reports 4.2 4.7 0.5
1-02.Self-respecting (Self)
Is self-respecting
Your view 4 5 1
All colleagues 4.8 4.9 0.1
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4.8 5 0.2
1-03. Copes well (Self)
Copes well with stress
Your view 4 5 1
All colleagues 3.9 4.6 0.7
Direct manager 4 5 1
Peers 4 4.5 0.5
Direct reports 3.8 4.7 0.9
1-04. Calm under pressure
(Self)
Are calm under pressure
Your view 4 5 1
All colleagues 4 4.5 0.5
Direct manager 4 5 1
Peers 4 4.3 0.3
Direct reports 4 4.7 0.7
1-05. Owns mistakes (Self)
Takes ownership of own
mistakes
Your view 5 5 0
All colleagues 4.7 5 0.3
Direct manager 5 5 0
Peers 5 5 0
Direct reports 4.5 5 0.5
1-06. Sincere (Self)
Is sincere
Your view 5 5 0
All colleagues 4.9 4.9 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 5 5 0
1-07. Aware of impact on
others (Self)
Seems aware of their impact
on others
Your view 4 5 1
All colleagues 4.3 4.8 0.5
Direct manager 5 5 0
Peers 4.3 4.5 0.2
Direct reports 4.2 5 0.8
12

16. 1-08. Enthusiastic approach
(Self)
Has an enthusiastic approach
to work
Your view 3 5 2
All colleagues 4.1 4.5 0.4
Direct manager 4 5 1
Peers 4 4.3 0.3
Direct reports 4.2 4.7 0.5
1-09. Respects others (Self)
Treats all others with respect
Your view 5 5 0
All colleagues 4.9 4.9 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 5 5 0
1-10. Empowers ethical
choices (Self)
Empowers others to make
ethical choices
Your view 4 5 1
All colleagues 4.6 4.8 0.2
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4.5 4.8 0.3
1-11. Discusses ethical
issues (Self)
Develops a climate of healthy
discussion around ethical
issues
Your view 4 5 1
All colleagues 4.4 4.6 0.2
Direct manager 5 5 0
Peers 4.3 4.5 0.2
Direct reports 4.3 4.7 0.4
13

17. 2. Leading Others
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 2.
Leading Others
Your view 3.4 5 1.6
All colleagues 3.9 4.6 0.7
2-01. Shares responsibility
(Others)
Shares responsibility
effectively
Your view 4 5 1
All colleagues 3.9 4.5 0.6
Direct manager 3 4 1
Peers 3.8 4.5 0.7
Direct reports 4.2 4.7 0.5
2-02. Follows through
(Others)
Follows through on
commitments
Your view 4 5 1
All colleagues 4.2 4.5 0.3
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 3.7 4.3 0.6
2-03. Communicates
effectively (Others)
Communicates effectively
Your view 4 5 1
All colleagues 4.1 4.7 0.6
Direct manager 4 5 1
Peers 3.8 4.3 0.5
Direct reports 4.3 5 0.7
2-04. Effectively manages
time (Others)
Effectively manages time
Your view 3 5 2
All colleagues 4.2 4.7 0.5
Direct manager 4 5 1
Peers 4 4.5 0.5
Direct reports 4.3 4.8 0.5
2-05. Adapts approach to
achieve (Others)
Adapts approach to effectively
achieve goals
Your view 3 5 2
All colleagues 4 4.4 0.4
Direct manager 4 4 0
Peers 3.8 4.3 0.5
Direct reports 4.2 4.5 0.3
2-06. Empowers others'
solutions (Others)
Empowers others to find
solutions
Your view 3 5 2
All colleagues 4.1 4.5 0.4
Direct manager 5 5 0
Peers 4.3 4.5 0.2
Direct reports 3.8 4.5 0.7
2-07. Provides clear
feedback (Others)
Provides clear feedback
Your view 3 5 2
All colleagues 3.6 4.5 0.9
Direct manager 4 5 1
Peers 4 4.3 0.3
Direct reports 3.3 4.5 1.2
14

18. 2-08. Deals with poor
behaviour (Others)
Effectively deals with
unacceptable behaviour
Your view 3 5 2
All colleagues 3.5 4.7 1.2
Direct manager 4 5 1
Peers 3.8 4.5 0.7
Direct reports 3.3 4.8 1.5
2-09. Manages team conflict
(Others)
Manages team conflict
effectively
Your view 3 5 2
All colleagues 3.5 4.6 1.1
Direct manager 4 5 1
Peers 3.8 4.5 0.7
Direct reports 3.2 4.7 1.5
2-10. Challenging situations
(Others)
Addresses challenging
situations effectively
Your view 4 5 1
All colleagues 3.7 4.8 1.1
Direct manager 4 5 1
Peers 3.8 4.5 0.7
Direct reports 3.7 5 1.3
15

19. 3. Leading Purpose
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 3.
Leading Purpose
Your view 3.5 5 1.5
All colleagues 4.7 4.8 0.1
3-01. Builds rapport with
customers (Purpose)
Effectively builds rapport with
customers
Your view 4 5 1
All colleagues 4.7 4.7 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4 4 0
3-02. Includes customers
(Purpose)
Ensures customers are
included in decision making
Your view 3 5 2
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports n/a n/a n/a
3-03. Partners with
customers (Purpose)
Works in partnership with
customers to achieve care
outcomes
Your view 3 5 2
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports n/a n/a n/a
3-04. Overcomes barriers
(Purpose)
Acts to overcome barriers to
customer outcomes
Your view 4 5 1
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports 4.3 4.3 0
3-05. Co-ordinates with
services (Purpose)
Effectively co-ordinates with
other care services to meet
customer needs
Your view 4 5 1
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports n/a n/a n/a
3-06. Engages in the Vision
(Purpose)
Engages others in the
organisational vision
Your view 3 5 2
All colleagues 4.4 4.8 0.4
Direct manager 5 5 0
Peers 4.3 4.8 0.5
Direct reports 4.3 4.8 0.5
16

20. 4. Leading Business
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 4.
Leading Business
Your view 4.3 5 0.7
All colleagues 4.6 4.9 0.3
4-01. Allocates resources
(Business)
Allocates resources (people,
funding, materials, support)
appropriately to get things
done
Your view 3 5 2
All colleagues 4 4.6 0.6
Direct manager 4 5 1
Peers 4 4.3 0.3
Direct reports 4 4.8 0.8
4-02. Realistic outcome
goals (Business)
Sets realistic goals and
objectives that deliver
consistent outcomes
Your view 3 5 2
All colleagues 3.6 4.5 0.9
Direct manager 3 5 2
Peers 3.8 4.3 0.5
Direct reports 3.7 4.7 1
4-03. Effectively budgets
(Business)
Uses the budget effectively
Your view 4 5 1
All colleagues 4.4 4.8 0.4
Direct manager 5 5 0
Peers 4.5 4.5 0
Direct reports 4.2 5 0.8
4-04. Protects financial
assets (Business)
Protects organisations
financial assets within their
control
Your view 5 5 0
All colleagues 4.7 4.8 0.1
Direct manager n/a n/a n/a
Peers 4.5 4.5 0
Direct reports 4.8 5 0.2
4-05. Manages finances
(Business)
Effective management of the
finances within their control
Your view 4 5 1
All colleagues 4.7 5 0.3
Direct manager 4 5 1
Peers 5 5 0
Direct reports 4.7 5 0.3
4-06. Follows P&P (Business)
Follows policies and
procedures to achieve
organisational goals
Your view 5 5 0
All colleagues 4.8 4.9 0.1
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4.8 5 0.2
4-07. Follow legislation
(Business)
Consistently follows legislation
Your view 5 5 0
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports 5 5 0
17

21. 4-08. Follows site safety
practices (Business)
Follows all site safety practices
Your view 5 5 0
All colleagues 4.9 4.9 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports 4.8 4.8 0
4-09. Models ethos of safety
(Business)
Models an ethos of safety
Your view 4 5 1
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.5 4.5 0
Direct reports 5 5 0
4-10. Values staff safety
(Business)
Treats staff safety as a core
value
Your view 4 5 1
All colleagues 4.9 5 0.1
Direct manager 5 5 0
Peers 5 5 0
Direct reports 4.8 5 0.2
4-11. Values client safety
(Business)
Treats client safety as a core
value
Your view 5 5 0
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports 5 5 0
4-12. Actively cares
(Business)
Actively cares about the safety
of others
Your view 4 5 1
All colleagues 4.8 4.9 0.1
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4.8 5 0.2
18

22. 5. Leading Change
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 5.
Leading Change
Your view 3.6 5 1.4
All colleagues 3.9 4.5 0.6
5-01. Eager to learn (Change)
Eager to learn
Your view 4 5 1
All colleagues 4.5 4.6 0.1
Direct manager 5 5 0
Peers 4.3 4.5 0.2
Direct reports 4.5 4.7 0.2
5-02. Generates new ideas
(Change)
Generates new ideas
Your view 3 5 2
All colleagues 3.8 4.5 0.7
Direct manager 3 4 1
Peers 3.8 4.3 0.5
Direct reports 4 4.8 0.8
5-03. Seeks better ways
(Change)
Regularly looks for a better
way of doing things
Your view 4 5 1
All colleagues 4.2 4.5 0.3
Direct manager 3 4 1
Peers 4 4.3 0.3
Direct reports 4.5 4.8 0.3
5-04. Innovative (Change)
Turns creative ideas into reality
Your view 3 5 2
All colleagues 3.4 4.4 1
Direct manager 3 4 1
Peers 3.8 4.5 0.7
Direct reports 3.2 4.3 1.1
5-05. Identifies strategic
op's (Change)
Actively identifies strategic
opportunities
Your view 3 5 2
All colleagues 3.8 4.2 0.4
Direct manager 2 3 1
Peers 3.8 4 0.2
Direct reports 4.2 4.5 0.3
5-06. Adjusts well to change
(Change)
Adjusts well to change
Your view 4 5 1
All colleagues 4.3 4.6 0.3
Direct manager 5 5 0
Peers 4 4.5 0.5
Direct reports 4.3 4.7 0.4
5-07. Asks questions during
change (Change)
Asks questions to understand
how others are adjusting to
organisational change
Your view 4 5 1
All colleagues 3.7 4.5 0.8
Direct manager 4 4 0
Peers 3.8 4.5 0.7
Direct reports 3.7 4.7 1
19

23. 6. Aged Care Standards
Current
performance
Desired
performance
Desired improvement
Small Large
Average scores for 6. Aged
Care Standards
Your view 4.1 5 0.9
All colleagues 4.4 4.7 0.3
6-01. Maintains customer
privacy (Standards)
Maintains customer privacy
Your view 5 5 0
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports 5 5 0
6-02. Informs customers
about choice (Standards)
Informs customers about
choices for their care services
Your view 5 5 0
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports n/a n/a n/a
6-03. Treats customers as
partners (Standards)
Treats customers as partners
Your view 3 5 2
All colleagues 4.6 4.6 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 4 4 0
6-04. Optimises customer
health (Standards)
Focuses on optimising
customer health when
planning
Your view 4 5 1
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports n/a n/a n/a
6-05. Tailors services to
needs (Standards)
Tailors care services to best
meet the customer's needs
Your view 4 5 1
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports n/a n/a n/a
6-06. Manages risks to
customers (Standards)
Effectively manages risks to
customers receiving services
Your view 5 5 0
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports n/a n/a n/a
6-07. Promotes customer
independence (Standards)
Promotes customer
independence
Your view 4 5 1
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports n/a n/a n/a
20

24. 6-08. Maintains equipment
(Standards)
Ensures equipment is well
maintained
Your view 5 5 0
All colleagues 4.3 4.3 0
Direct manager n/a n/a n/a
Peers 4.5 4.5 0
Direct reports 4 4 0
6-09. Enables best life for
customers (Standards)
Enables customers to live the
best life they can
Your view 4 5 1
All colleagues 5 5 0
Direct manager 5 5 0
Peers 5 5 0
Direct reports n/a n/a n/a
6-10. Provides welcoming
environment (Standards)
Provides a welcoming
environment
Your view 4 5 1
All colleagues 4.8 4.8 0
Direct manager 5 5 0
Peers 4.8 4.8 0
Direct reports 5 5 0
6-11. Acts on customer
feedback (Standards)
Acts on customer feedback
effectively
Your view 4 5 1
All colleagues 4.4 4.6 0.2
Direct manager 5 5 0
Peers 4.5 4.8 0.3
Direct reports 4.2 4.5 0.3
6-12. Encourages customer
feedback (Standards)
Encourages customers to give
feedback
Your view 3 5 2
All colleagues 4.7 4.7 0
Direct manager 4 4 0
Peers 5 5 0
Direct reports 4 4 0
6-13. Ensures staff capability
(Standards)
Ensures staff have adequate
skills to do their jobs
Your view 3 5 2
All colleagues 3.6 4.5 0.9
Direct manager 3 4 1
Peers 4 4.5 0.5
Direct reports 3.4 4.6 1.2
6-14. Appraises work
performance (Standards)
Regularly appraises the work
performance of staff
Your view 3 5 2
All colleagues 3.5 4.4 0.9
Direct manager 3 4 1
Peers 3.8 4 0.2
Direct reports 3.3 4.7 1.4
6-15. Gov systems
(Standards)
Contributes to effective
organisation wide governance
systems
Your view 4 5 1
All colleagues 4.5 4.5 0
Direct manager 4 4 0
Peers 4.5 4.5 0
Direct reports 4.5 4.7 0.2
6-16. Incident response
(Standards)
Effectively responds to abuse
and/or neglect of consumers
Your view 5 5 0
All colleagues 4.7 4.9 0.2
Direct manager 5 5 0
Peers 5 5 0
Direct reports 4 4.5 0.5
21

25. 6-17. Org confidence
(Standards)
Creates confidence that the
organisation is well run
Your view 4 5 1
All colleagues 3.9 4.5 0.6
Direct manager 4 5 1
Peers 4 4.3 0.3
Direct reports 3.8 4.5 0.7
6-18. Risk mgmt (Standards)
Contributes to effective risk
management systems
Your view 4 5 1
All colleagues 4.4 4.9 0.5
Direct manager 5 5 0
Peers 4.5 4.8 0.3
Direct reports 4.2 5 0.8
22

26. Appendix index
For each area that you were assessed against, the page on which you will find the detailed results is
shown.
Area assessed Section Page
1-01. Practices self-care (Self) Leading Self 12
1-02.Self-respecting (Self) Leading Self 12
1-03. Copes well (Self) Leading Self 12
1-04. Calm under pressure (Self) Leading Self 12
1-05. Owns mistakes (Self) Leading Self 12
1-06. Sincere (Self) Leading Self 12
1-07. Aware of impact on others (Self) Leading Self 12
1-08. Enthusiastic approach (Self) Leading Self 12
1-09. Respects others (Self) Leading Self 13
1-10. Empowers ethical choices (Self) Leading Self 13
1-11. Discusses ethical issues (Self) Leading Self 13
2-01. Shares responsibility (Others) Leading Others 14
2-02. Follows through (Others) Leading Others 14
2-03. Communicates effectively (Others) Leading Others 14
2-04. Effectively manages time (Others) Leading Others 14
2-05. Adapts approach to achieve (Others) Leading Others 14
2-06. Empowers others' solutions (Others) Leading Others 14
2-07. Provides clear feedback (Others) Leading Others 14
2-08. Deals with poor behaviour (Others) Leading Others 14
2-09. Manages team conflict (Others) Leading Others 15
2-10. Challenging situations (Others) Leading Others 15
3-01. Builds rapport with customers
(Purpose)
Leading Purpose 16
3-02. Includes customers (Purpose) Leading Purpose 16
3-03. Partners with customers (Purpose) Leading Purpose 16
3-04. Overcomes barriers (Purpose) Leading Purpose 16
3-05. Co-ordinates with services (Purpose) Leading Purpose 16
3-06. Engages in the Vision (Purpose) Leading Purpose 16
4-01. Allocates resources (Business) Leading Business 17
4-02. Realistic outcome goals (Business) Leading Business 17
4-03. Effectively budgets (Business) Leading Business 17
4-04. Protects financial assets (Business) Leading Business 17
4-05. Manages finances (Business) Leading Business 17
4-06. Follows P&P (Business) Leading Business 17
4-07. Follow legislation (Business) Leading Business 17
4-08. Follows site safety practices
(Business)
Leading Business 17
23

27. 4-09. Models ethos of safety (Business) Leading Business 18
4-10. Values staff safety (Business) Leading Business 18
4-11. Values client safety (Business) Leading Business 18
4-12. Actively cares (Business) Leading Business 18
5-01. Eager to learn (Change) Leading Change 19
5-02. Generates new ideas (Change) Leading Change 19
5-03. Seeks better ways (Change) Leading Change 19
5-04. Innovative (Change) Leading Change 19
5-05. Identifies strategic op's (Change) Leading Change 19
5-06. Adjusts well to change (Change) Leading Change 19
5-07. Asks questions during change
(Change)
Leading Change 19
6-01. Maintains customer privacy
(Standards)
Aged Care Standards 20
6-02. Informs customers about choice
(Standards)
Aged Care Standards 20
6-03. Treats customers as partners
(Standards)
Aged Care Standards 20
6-04. Optimises customer health
(Standards)
Aged Care Standards 20
6-05. Tailors services to needs (Standards) Aged Care Standards 20
6-06. Manages risks to customers
(Standards)
Aged Care Standards 20
6-07. Promotes customer independence
(Standards)
Aged Care Standards 20
6-08. Maintains equipment (Standards) Aged Care Standards 20
6-09. Enables best life for customers
(Standards)
Aged Care Standards 21
6-10. Provides welcoming environment
(Standards)
Aged Care Standards 21
6-11. Acts on customer feedback
(Standards)
Aged Care Standards 21
6-12. Encourages customer feedback
(Standards)
Aged Care Standards 21
6-13. Ensures staff capability (Standards) Aged Care Standards 21
6-14. Appraises work performance
(Standards)
Aged Care Standards 21
6-15. Gov systems (Standards) Aged Care Standards 21
6-16. Incident response (Standards) Aged Care Standards 21
6-17. Org confidence (Standards) Aged Care Standards 21
6-18. Risk mgmt (Standards) Aged Care Standards 22
24

28. © 2019 Copyright Veraison. All rights Reserved.