CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013

Top 10 Use Cases of Alfresco to
Enhance your IT Ecosystem
April 4, 2013
Joe Tong
Partner Marketing - Alfresco
Harish Ramachandran
VP – Global Presales & Co-Founder
CIGNEX Datamatics

CIGNEX Datamatics Confidential www.cignex.com
Agenda
• About Alfresco
• Top 10 Use Cases of Alfresco across industries like
– Travel & Hospitality
– Gaming
– Manufacturing
– Banking, Insurance & Retail
– Healthcare
– Education
– Telecom, Media & Publishing
• About CIGNEX Datamatics
2

Alfresco Overview
3

Alfresco - Overview
4
Alfresco is now the largest open source
content management company in the world
Founded in 2005, with offices in London & Atlanta
Over 3 million community downloads
250+ global channel partners
2,500 customers in 55 countries, including…

Alfresco - Overview
5
The
Alfresco
Platform
Document Management
Capture, share & retain corporate content, including
documents, video, images & graphics files
Records Management
Ensure governance, compliance and retention of
company or government records
Web Content Services
Author, collaborate & publish to Drupal, Liferay,
JBoss Portal or your custom web app
Enterprise Collaboration
Create, share, collaborate, iterate & discuss content.
Then publish to social channels.
Open Source Platform
Build content-rich apps and websites using RESTful
APIs or Java & open standards like CMIS & JSR 168

Use Case #1
Travel & Hospitality – Hospitality Portals for 7
Hotel Brands
6

Hospitality Portals for 7 Hotel Brands
• Challenges Faced
– Improve Revenue Per Available
Room (RevPAR)
– Emotional connection with
guests
– Lead time for making offers to
customers/channel partners
• Solution Highlights
– Integration with Document
Management & Web Content
Management
– Content repository, search &
access
– Flexible architecture, data
security, multi-lingual & multi-
currency support
7

Hospitality Portals for 7 Hotel Brands
8
Staging Server
Content Repository, Business Rules,
Security, Workflow, Transformations,
Document Lifecycle, Search, Reports
Alfresco Web Client Application
Web Server
Hard disk
Oracle 10gCMS
Metadata
Folders
Rules etc.
Media
XML files
Images
etc.
System & Network
Administrators
Users
Oracle 10g
Run-Time
FSR/Web Application
Alfresco Run-time
Instances
Static Contents
RESTfulWebServices
Liferay Portal
Firewall
Alfresco ECM
Search – Hotel, Destination, Special
Offers
ECM
Service
IBE
Servic
e
Social
N/W
Client
API
Map &
Local
Attraction
Video
WTH
R
Be
Dyn
Portal
BlogIBE Widget
Image
Carousel
FB
Twtr
Flickr
Portal/Web Apps
Page
Mgm
t
Authentication
&
Authorization
Blog
The
me
UI
Liferay Framework
Mini Site
Management
Benefits
Increased RevPAR, Improved Guest Experience and Reduced TCO over 40%

Use Case #2
Gaming Company – WCM & DAM Solution
9

– No single data source for
effective marketing and up-
selling programs, resulting in
the client managing 18
newsletters
– Duplication of the games assets
on various sites resulting in a
potential legal risk and high
infrastructure costs for hosting
them
– Time consuming process for
content approval, ratings and
legal check
– Maintaining security and
stability of digital asset fleet
causing strain on resources
– Rich CMS with ease of
integration to external
applications using web services
and Web 2.0 API
– Unified Consumer Database
(UCD) in Oracle 10g database
for various targeted marketing
campaigns
– Legal Risk elimination and
content filtering based on
user’s age
10

11
Benefits
Rich CMS experience, Control over content, Online CRM reduced spending by 40%
AMC reduced from US$5 Million to US$50,000

Use Case #3
Confectionary Company – Sales & Marketing Portal
12

– Clients’ R&D department
responsible for trends, insights
& reports for Sales & Marketing
used SAP RPM which lacked
collaborative features
– Absence of workflow
functionalities
– Difficulty in managing access
rights
– Decentralized content leading
to higher maintenance and
overheads
– Integrated collaborative
research portal by integrating
Alfresco & Liferay with SAP
RPM
– Custom slide viewer
– Easy document & metadata
search
– Document image conversion
– Workflow, access rights,
content & page management
13

14
Benefits
Workflow, Search, Collaboration, Richer User Experience, Security (Access rights)

Use Case #4
Online University – Learning Management System
15

– Disparate content platforms, 19
learning management systems
across business units
• Lost opportunity of content
reusability
• High maintenance cost due to
proprietary and home grown
systems
• Convert disparate formats to
the PDF, Doc etc.
• Integrate with the standard
LMS, Portal applications
• Able to store high quality
images and videos
– Interoperability with rich user
interface
– Specialized content and content
transformation workflow with
folder based rules and actions
– Automatic version control,
Inline preview, Live page
editing & scheduling
– SEO, Multi-tier search
16

17
Benefits
Standardized universal content model, Integration flexibility, Scalability

Use Case #5
Insurance Sector - Knowledge Management Portal
18

– No centralized application for
managing their business
documents internally leading to
challenges like
• Low productivity
• High manual operations
• Low security and high
vulnerability during
processing
– Integrated collaborative
Knowledge Management Portal
by integrating Alfresco
• Document Approval Workflow
– Document tagging with
Advanced search
– Drag n drop document
creation
– Browser plugin to upload
content from web
• User Permission, Security &
Administration
– LDAP authentication
– External users registration
workflow
19

20
Benefits
Centralized document approval workflow, User administration,
Auto alerts for documents processed,
Cost reduction across licenses, maintenance & support

Use Case #6
County Portal for Citizens
21

– High cost of license (AMC) and
maintenance of the portal
– Upgrades were time consuming
and complex
• Low efficiency
• Poor speed of rolling out
changes / information to
citizens
– Custom migration tool which
enabled automating 98%+ of
content / data migration
– Integration with external
systems including SAP, Filenet,
Elavon Payment gateway and
Recware
– Single Sign On (SSO) and in-line
editing of Alfresco web content
from portal interface
22

23
Benefits
Enhanced content management with UI functionalities,
Administrative features for user management roles and permissions, RSS & email alerts

Use Case #7
Semiconductor Company – WCM/CMS Portal
24

– Absence of a workflow
functionality to approve and
publish content
– Multisite data centers causing
high cost structure (duplication
of infrastructure)
– Content publish transmission
was not guaranteed,
necessitating the user to
confirm transaction by
manually checking the website
– Integrating legacy systems with
the Alfresco CMS
– Roll out new CMS features such
as:
• Import/Export metadata in
spreadsheet
• Akamai cache purge in
deployment
• Advance search for WCM
– Migration of all the applications
and data, across 14 sites, on an
as-is basis from Documentum
to Alfresco WCM by using our
Migration Toolkit
25

26
Benefits
Migrated 14 website (8 regional sites) with 40 GB data from Documentum,
Easy to to roll-out web content with an integrated workflow, TCO reduced by 80%

Use Case #8
Healthcare Company – Staffing Workflow Solution
27

– Poor operational efficiency &
productivity due to semi-
automated system
• Ineffective cross checking of
credentials or
miscommunication among
various team members / users
– Expensive – high cost of license
and maintenance
– Use of Liferay Wiki to store the
Dossiers
– Integration with Documentum
to store the Dossier Requests –
Rest based services were
invoked in Liferay to store the
request in Documentum.
– Alfresco system -FIDO
28

29
RightFax
(Scanned Images)
Alfresco
(CIFS)
Imscan
IRISPostGreSQL SAN
IBM/Lotus eforms Server
Alfresco WebServer
ViewOnePro
Migrated Documents
Database,
Metadata Content
Repository
Metadata
Alfresco WebServer
ViewOnePro
Workflows User 1 Workflows User n
Benefits
Flexible ECM leading to increased efficiency & accuracy in recruitment and staffing
Over 70% savings by eliminating vendor lock-in

Use Case #9
Auto Parts Company – Contract Management Solution
30

Alfresco based Contract Management Solution
– No centralized
application/solution for
managing business agreements
leading to challenges such as
• Low productivity
– Lack of central repository of
agreements/contracts for
suppliers/vendors
– Absence of internal approval
workflow as per policies and
guidelines
• High manual operations
– No workflow process
resulting in high amount of
errors
• Low security
– High vulnerability risks
during manual transfer of
agreements to multiple
vendors
– Contract Approval Workflow
• Contract drafting, Advanced
search
• Drag n drop contract creation
and Bulk upload for legacy
contract
– User Permission, Security &
Administration
• LDAP authentication for
internal users and Secure login
for external users
• Role based login statistics
• Multi-level security for
contract approval
31

Alfresco based Contract Management Solution
32
Migrated 100K+ legacy contracts with
500+ suppliers & 50+ internal users

Use Case #10
Medical Company – Drupal & Alfresco WCM Solution
33

– Site performance while data sync & import
– Content mapping among the different domains
– Integration with Document Management & Web Content Management
– Content repository, search & access
– Flexible architecture, data security, multi domain -central admin support
34

35
Benefits
High Site Performance and Operational Efficiency with integration of
Document Management and Web Content Management
AlfrescoShare
AlfrescoServices
User & Group Management
Authentication
Content Management
Work Flow
CMIS
Services
Content CMIS Queries
Alfresco
Repository
Content
Creator
DrupalUserInterface
DrupalAdminUI
View, Article, Blogs
View Issues
View Magazines
CMIS
Services
Manage
Contents Content
Drupal DB
Website
User
CMSCall
CMSResponse
Drupal CMS
Alfresco ECM

About CIGNEX Datamatics
A subsidiary of Datamatics Global Services
Limited
36

What Does CIGNEX Datamatics Do?
37
Since 2000, delivering Open Source
solutions for the enterprise through
adoption and integration to:
• Address business goals
• Increase business velocity
• Lower the cost of doing business
• Reduce TCO
• Gain competitive advantage
Portal
Solutions Content
Solutions
Big Data
Solutions
400+ implementations worldwide across industries

Where We Can Help You
38
SOLUTIONS
Managed Cloud Services  Develop • Deploy • Manage
VAR/Annual Product Subscription  Liferay • Alfresco • Cloudera Hadoop • MongoDB
Extended Development Center  Center of Excellence
UI • Development • Integration • Customization • Migration • Testing • Training • Support (24*7)
User eXperience
Platform
Portals Liferay, Drupal, JBoss,
ZK, HTML5,
MuleSoft
• Intranet
• Extranet
• EAI
• SOA
• Social
Collaboration
• Mobile Portals
Enterprise Content
Management
Content
Alfresco, Adobe CQ,
Drupal, Magento,
JBoss, Moodle, Ephesoft,
Liferay
• WCM
• DM
• RM
• CMS
• DAM
• e-Commerce
• e-Learning
• ERP
• Imaging
Solutions
SERVICES
Making Data Work
Big Data Hadoop, MongoDB, Neo4j,
Flume, Hive
Solr, Pentaho, Jaspersoft
• Analytics
• Mobile
• Social
• Web
• Real-time
• DW - BI
• Log Processing
and Analysis
• Enterprise
Search

Alfresco Expertise at CIGNEX Datamatics
39
Brief Snapshot
Team Size : 50+ Projects : 80+
• Alfresco Platinum Partner (US) & Gold Partner (RoW)
• 2010 - Alfresco Partner of the Year Award
• 2008 - Best North American implementation of the
year
• 2007 - WCM implementation of the year
• Authored 4 Alfresco Books
• Community Contributions
• Conduct Alfresco trainings worldwide
• Developed Accelerators & frameworks
• Toolkit: Migration from Documentum
• Contract Management Solution
• Smart Document Processing Solution
Alfresco APAC Partner of the
Year, 2010
Alfresco North America Partner
of the Year, 2010

CIGNEX Datamatics Confidential www.cignex.com 40
Alfresco Implementations
Industry
Healthcare High Tech Telecom, Media,
Entertainment
BFSI
Education Government Travel &
Hospitality
Document
Management
Record
Management
Web Content
Services
Enterprise
Collaboration
Content Integration
And Services
Integrations
Applications
Solutions
DM, WCM, DAM, RM
Portals, Workflow, Contract Management System, Smart Document Processing
Legacy &
Proprietary
Applications

Making Open Source Work
For any queries please contact : info@cignex.com
Thank You. Questions?

CIGNEX Datamatics Webinar-Top 10 Use Cases of Alfresco-ver04-apr2013

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