1. BeverlyMacPherson
114 DickinsfieldCourtNW
EdmontonAB T5E 5V8
780-473-5200
HighSchool DiplomaKensingtonPEI
Secretarial TrainingHollandCollege Summerside PEI
MicrocomputerTrainingSummersidePEI
CA SimplyAccountingSummerside PEI
WORK HISTORY
October1999-June 2007
Resolve Call Centre-RogersCable/WirelessSummerside PEI
Startedas a CustomerService Representativeandworkedmywayupto a SeniorCustomerService
Representative.
Performedhardware upgradesforoncustomers’cell phonesforall dealersacrossCanada
Processedrebate coupons
ActivatedRogerscustomerlandline accounts
Workedon the floorassistingrepresentativeswithsupervisorcallsandansweringanyquestionsthe
representativeshad.
August07 2007-January 11 2016
Elite Sportswear&Awards
Receptionistanswering9line switchboardandtransferringcallstothe appropriate person
Openedandprocessedall incomingmail
Enteredall apparel,awards,promoandinventoryorders
Greetedcustomersanddirectedorannouncedthemtothe appropriate department
Performedthe routingonall apparel orders,checkingtoensure all apparel orderswerearrivingina
timelymanner. Notifythe properpersonif apparel wasdelayed.
Ensuredthat all art and diskapprovalswere completeortobe completedbythe requireddeadline.
2. Kepttrack of all outside salesstaff
Sortedand filedall paidinvoices
Createdsignsforthe Clearance Centre
Informedthe properdepartmentwhenemployeescalledineitherrunninglate ornotcomingin
Was constantly beinggivennew dutiestoperform
I volunteeratSt.Lucy’s CatholicSchool whenIhave daysoff
I have my ownreliable transportation
I possessanexcellenttelephone mannerandgreatcustomerservice skills
