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CHOICE,
HAPPINESS
AND
SPAGHETTI SAUCE
-MALCOLM GLADWELL
HOWARD MOSKOWITZ SUGGESTED OLD
AND CHUNKY SPAGHETTI SAUCE
POPULAR TO THE CONTRRY OPINION
THIS DECISION WAS
BASED ON
OBSERVATIONS
POPULAR TO
CONTRARY OPINION
INSIGHT 1
OFFERING MORE
CHOICES IS THE KEY
BECAUSE THE GREAT MARKETER
ONCE SAID……….
AND CUSTOMERS DONT USUALLY
CONFESS THEIR REAL CHOICES
AND CHOICES HELP TO REACH MORE
CUSTOMERS
CHOICES UNDERSTAND THE REAL NEEDS
BETTER
HOW CAN
MARKETERS
DO THIS?
CREATE!!!!
INSIGHT 2
LAW OF
UNIVERSALS IS
WRONG
BECAUSE
HUMAN
VARIABILITY
EXISTS
AND UNIVERSAL
PRINCIPLES DO NOT
APPLY TO ALL
EQUALLY!!
HOW CAN
MARKETERS
DO THIS?
HORIZONTAL SEGMENTATION
EMBRACING
DIVERSITY
Sameer Mathur
Marketing Professor 2009 – 2013
Ph.D. and M.S. (Marketing) 2003 – 2009
Marketing Professor 2013 –
Indian Institute of Management,
Lucknow
20
© Sameer Mathur 20
Saransh Chauksi
Indian Institute of Technology,
Kanpur
MBA Student

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Choice, Happiness and Spaghetti Sauce