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ChildStory Pre-Tender Market Briefing 20 May 2015

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ChildStory
ChildStory

On Wednesday 20 May the ChildStory team in the Department of Family & Community Services (FACS) held a pre-tender market briefing. We wanted potential vendors to know where we are at with our requirements and how the tender process will be conducted. This is the presentation from the briefing.

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1 ‘   3331FACS180914 | 1Safe Home for Life Safe Home for Life Pre RFT Market Briefing
2 ChildStory Notes for the reader •  The contents of this briefing are intended to provide potential partners with business, functional, solution and implementation context for the ChildStory Program" •  FACS reserves the right to adjust any timeframes, approach and material documented in this briefing up to the release date" •  Final versions of all material will be made available through the tender process" •  All interested IT vendors and Suppliers are encouraged to register for notifications on the NSW Procurement eTendering site as this will be the channel for the formal tendering process in mid 2015. " •  Please follow www.childstory.net.au for details
3 Agenda 1.  SHFL Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
4 Pre-Tender Briefing 1.  When is the tender? 2.  What is likely to be in it? 3.  How do we think it will be evaluated? 4.  What are the key things I need to know? 5.  How is FACS expecting the market to respond?
5 Background 1.  The Child Protection and Out of Home Care System 2.  SHFL objectives and Initiatives 3.  What has happened since our last briefing 4.  Context setting for our solution requirements
6 3331FACS241014 | 5Safe Home for Life Child protection and out-of-home care service system 141,356 non-ROSH reports 104,817 ROSH reports 246,173 reports Face-to- face child protection response Children’s Court Children into care Adoption After care services ASSESSMENT + INTERVENTION INTAKE INTERVENTION PLACEMENT ADOPTION LEAVING CARE/ AFTER CARE 17,981 children p.a. 2,500 matters p.a. 3,210 children p.a. 73 children p.a. 1,300 children p.a. 64,470 children p.a. EARLY INTERVENTION Services working with vulnerable families CHILD PROTECTION HELPLINE
7 Safe Home for Life at a glance | 6 3331FACS241014 What is the Safe Home for Life reform program? Safe Home for Life is about: • building on services that we know are effective and make a difference for children at risk of significant harm (ROSH) and families in crisis. • solving problems in local service systems to improve services for vulnerable children and families • using the right data and measures to assess the impact our work is having with children and families. more services and better outcomes for more children at risk and in care
8 Safe Home for Life at a glance | 8 3331FACS241014 ASSESSMENT + INTERVENTION INTAKE INTERVENTION PLACEMENT ADOPTION LEAVING CARE/ AFTER CARE EARLY INTERVENTION Safe Home for Life objectives More face-to-face responses for children at ROSH More children adopted Efficient, flexible and connected FACS workforce Children provided stable and secure homes for life through guardianship Fewer children enter OOHC Children in statutory out- of-home care are provided safe, stable placements More children restored to their birth families Fewer non-ROSH reports Fewer children re-reported at ROSH
9 ChildStory Background … what’s happened since our last briefing Dec 2014 Jan 2014 Feb 2015 PRODUCT/SOLUTION PRESENTATIONS INTERNAL REQUIREMENTS GATHERING REVIEW MARKET/ PRODUCT CAPABILITY Mar 2015 Apr 2015 May 2015 Jun 2015 Industry Briefing DISTRICT PROTOTYPING RFT Package(s) Sent to Suppliers FINALISE REQUIREMENTS DOCUMENTATION/RFTS INDEPENDENT RESEARCH
10 ChildStory Background Executive Overview https://www.youtube.com/watch?t=13&v=r6g5dEY42nI Market Briefing #1 https://m.youtube.com/playlist?list=PL6P_ktdq7sQyME5ZLys4GduGxHUz0uOt7 •  FACS performance •  SHFL rationale and initiatives •  Objectives and KPIs •  Solution landscape and Reference Architecture •  ChildStory vision •  Engagement and Design Process
11 Our work from the perspective of our clients and workers The solution and implementation/ change requirements that will enable us to see more children Our high level design is now complete. Successful solution and service providers will best understand: A B Children Why we’re here … Child Journey The work we do to support Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! +  
12 Children Why we’re here … Child Journey The work we do to support Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! All design deliverables are either already available (www.childstory.net.au) or will be made available through the RFT. The focus today is on: ü  Child Journey ü  Functional Description of FACS work ü  Scenarios ü  Prototypes ü  Journey Maps and Business Process Flows ü  Personas ü  Solution Bundles and Reference Architecture ü  Detailed Functional, Non Functional, Technical and Commercial Requirements
13 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
14 Business Context 1.  The Child Journey 2.  10 Key Scenarios 3.  FACS Functions 4.  Journey Maps and Business Process Flows 5.  Personas
15 ChildStory http://childstory.net.au Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
16 ChildStory Starting from where kids and families are … Post to / link w Social Media Peer-to-peer network to learn what has help other kids that have been there too My “Digital Suitcase” Set my goals, contribute and track progress against my plan Visualise my story, Connect all my workers … and Record Important Videos, Audio and photographs. Share documents with government and other agencies Help me organise visits with mum / dad / siblings / grandma and grandad share information with my school, GP … Touch base with caseworkers via secure chat / video link Know when my appointments are Know my culture …! …! …! Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
17 ChildStory 10 Key Scenarios ChildStory must support Scenarios Prototypes (examples)   Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Required Solution ‘Actions’   Personas   Solution Bundles à " Requirement Categories   Each scenario includes: •  FACS / SHFL goals •  an overview covering context and definitions and •  links to a number of deliverables from our co-design phase Vendors will be evaluated on their ability (on paper and on site) to support these scenarios FACS would like to review how your solutions can be configured (in the time available) to support these scenarios
18 ChildStory 10 Key Scenarios ChildStory must support 1.  Mandatory reporting and helpline 2.  Searching and Visualising history and relationships 3.  Intake, Allocation & Resource " Management 4.  Assessment including mobility 5.  Case Planning, workflow and " content management 6.  Placement including exchange " of information with courts " and NGOs 7.  Programs, Contracts and " Payments 8.  Contact management 9.  Leaving and After Care 10.  Child Wellbeing Units Note: FACS reserves the right to modify, add or remove scenarios as required. Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
19 ChildStory Scenario 1: Mandatory reporting and helpline Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps (including Mandatory Reporter Portal) 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Mandatory Reporter 2.  Helpline Caseworker 3.  Manager Casework FACS has a single intake model for the State, located in a centralised call centre – called the Child Protection Help Line. Both public and mandatory reporters contact the help line to make reports for children they believe are at risk. This scenario explores the process of •  Using the Mandatory Reporter Guide to assist in deciding whether to contact the Helpline •  Use of the Screening & Response Priority Tool (SCRPT) to determine legal thresholds •  Pathways for Risk of Significant Harm (ROSH) and Non- ROSH reports •  Allocation of a ROSH report to a Community Services Centre (CSC) for triage
20 ChildStory Scenario 2: Searching and Visualising history and relationships ROSH cases are allocated to CSCs according to the location of the child. At various times during casework, caseworkers and managers need access to information about a child. This may include information from a range of sources that explain relationships with other people, locations where they have lived, previous interaction with government agencies (including FACS, Courts, Police, …), case history, outcomes from previous assessments, significant risks and harm previously experienced by the child. This scenario explores better ways to provide managers and caseworkers with quick and accurate information about a child’s current circumstances and history. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Manager Casework 2.  Caseworker
21 Scenario 2: Searching and Visualising history and relationships SAMPLE Scenario)2 Searching)and)Visualising)History)and)Relationships Key$Outcomes 7)Reducing)administrative)burden)for)caseworkers)to)enable)more)time)for)clients 7)Supporting,)through)system)enablement,)the)linking)and)sharing)of)information)about)clients’)needs)within)FACS)and)with)non7Government)organisations)(NGOs) 7)Delivering)an)agile)system)that)supports)service)delivery)innovations)such)as)use)of)mobile)apps)for)‘real)time’)data)input,)cloud7enabled)data)sharing)that)reflects) )))security)and)privacy)requirements)and)a)consumption7based)cost)structure)that)can)be)scaled)as)the)number)of)required)licences)changes Scenario)Step Functional)Requirement) Category Solution Personas Prototype 9.2.1 New(case(needs(to(be(allocated. Case(Management(and(Planning Analytics(and(Reporting Case(Management Manager( Casework Resource( Management 9.2.2 The(Manager(Casework(uses(the(ChildStory(Solution(to(assist(them(in(allocating(the(case(to( a(caseworker. In(order(to(assist(the(decisionCmaking(process,(the(Manager(Casework(will(need(access(to( resource(management(functionality: C(caseworker(capacity C(caseworker(availability C(cases(due(to(be(closed(/(overdue(for(assessment(per(caseworker Case(Management(and(Planning Analytics(and(Reporting Usability Visualisations Caseload(Management Case(Management Manager( Casework Resource( Management 9.2.3 Manager(Casework(allocates(the(case(to(Caseworker. Case(Management(and(Planning Case(Management Manager( Casework 9.2.4 Caseworker(is(notified(through(multiple(channels(that(a(new(case(has(been(allocated. Case(Management(and(Planning Alert(and(Notification( Management Case(Management Caseworker My(Organiser Reference)Material)7)PARTC)and)ANNEXURE)C
22 Scenario 2: Searching and Visualising history and relationships SAMPLE 9.2.5 Caseworker-logs-on-to-the-ChildStory-Solution-and-searches-for-the-child-and-obtains-a- consolidated-view-of-the-child.- Items-viewable-(various-ways-via-Worker-Single-View,-and-case-management-search)-by-the- Casework-includes: D-Single-View D-Genogram D-Child-relationships D-Ecomap Case-Management-and-Planning Enterprise-Search Worker-Single-View Usability Visualisations Case-Management Worker-Web-App/Portal Archive Enterprise-Search Caseworker Enterprise- Search Single-View 9.2.6 Caseworker-can-see-that-the-child-is-related-to-the-NGO.-By-drilling-down,-the-caseworker- can-see-a-more-detailed-history-and-pictorial-view-of-the-relationships. Visualisations Caseworker Enterprise- Search Single-View 9.2.7 Caseworker-should-be-able-to-view-the-following-information: o---the-family-members o---agencies-involved,- o---people-who-may-have-harmed-the-child-previously,- o---addresses-of-where-the-child-has-lived,- o---other-people-at-those-addresses,- o---reported-issues-and-assessment-outcomes,- o---important-events-other-agencies-have-recorded-(for-example-health-and-education- events)- o---And-allows-the-caseworker-to-click-on-any-particular-record,-event,-relationship-or- address-to-view-that-original-record Case-Management-and-Planning:- Search Usability Visualisations Case-Management Worker-Web-App-/-Portal Caseworker Enterprise- Search Single-View 9.2.8 The-information-presented-to-the-Caseworker-highlights-that-the-child-has-used-has-been- seen-by-another-CSC-service-in-the-past. Case-Management-and-Planning Contract-Management Usability Enterprise-Search Referral-Management Case-Management Enterprise-Search Caseworker
23 ChildStory Scenario 3: Intake, Allocation & Resource Management Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker ROSH cases are allocated to CSCs according to the location of the child. At various times during casework, caseworkers and managers need access to information about a child. Currently managers use a range of manual allocation tools to make decisions about allocation of cases. This scenario explores better use of technology and information to assist in managing unit capacity (theirs and others), understanding of child’s story, information provided to caseworkers and their performance as it relates to seeing more children.
24 ChildStory Scenario 4: Assessment including mobility Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Manager Casework 2.  Caseworker 3.  Child / Family 4.  Carer When a case is allocated, caseworkers are required to undertake a Safety Assessment and then following that a Risk Assessment using FACS templates. In order to prepare for these activities, caseworkers need access to key information about children and a process to set goals, complete pre-assessment checklists and plan their work in conjunction with their manager. This may occur virtually – while the caseworker is in the field. A Safety Assessment will be undertaken with the family often at their home, and if the child is going to remain at home a safety plan may be developed, agreed, and provided to the family. A Risk Assessment is undertaken over a period of time and requires interaction with parents, children and others involved with the family. This information collection may be through direct contact, through interaction on apps, by email and by phone and may require the caseworker to enter information on a mobile device.
25 ChildStory Scenario 5: Case Planning, workflow and content management Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Children / Families 3.  Other Government and Non Government Agencies Case planning is a key element of the work FACS does with children and families. It occurs in both the Child Protection and Out of Home Care (OOHC) settings. Case planning should include a high degree of interaction between FACS, children / families and other agencies involved in providing services. Children may be involved in different ways depending on their age. Case planning involves setting goals to achieve specific outcomes and setting tasks to achieve these. There are regular reviews of these plans to assess progress. Case planning may occur in the context of a matter being before the court. In these circumstances, accurate and up to date information about legal orders is imperative.
26 Scenario 5: Case Planning, workflow and content management SAMPLE Scenario  5 Case  Planning,  workflow  and  content  management  final Key  Outcomes -­‐  Reducing  administrative  burden  for  caseworkers  to  enable  more  time  for  clients -­‐  Improving  monitoring  of  individual  outcomes  for  CYP  in  OOHC -­‐  Maintaining  accurate,  consistent  and  timely  information   -­‐  Understanding  ‘what  is  working’  through  information  aligned  to  outcomes -­‐  Providing  a  flexible  approach  to  effective  interaction  with  NGOs’  own  operating  arrangements -­‐  Delivering  an  agile  system  that  supports  service  delivery  innovations  such  as  use  of  mobile  apps  for  ‘real  time’  data  input,  cloud-­‐enabled  data  sharing  that  reflects  security  and  privacy        requirements  and  a  consumption-­‐based  cost  structure  that  can  be  scaled  as  the  number  of  required  licences  changes Scenario  Steps Functional  Requirement   Category Solution Personas Prototype 9.5.1 Children's  Court  has  determined  that  the  children  (aged  14  and  6)  should   return  home  to  live  with  their  mother. An  interface  from  the  Children's  Court  to  ChildStory  Solution  enables  an   update  of  information  /  status  for  the  children  in  the  system. Legal,  Policy  and  Information   Security Case  Management  and   Planning Content  Management Case  Management Court 9.5.2 Caseworker  receives  notification  that  Court  Order  has  been  issued.  This   triggers  the  ChildStory  Solution  to  notify  the  caseworker  to  start  a  case  plan   review. Alert  and  Notification   Management Case  Management,   Worker  Web  App    /   Portal Caseworker My  Organiser 9.5.3 Caseworker  prepare  and  plan  for  a  case  review. To  enable  the  caseworker  to  do  this,  they  muct  be  able  to: ·∙    View  list  of  people  involved  with  case ·∙    Add/manage  participant  roles  to  the  case ·∙    Manage  participants  access  to  their  portals ·∙    Create  new  version  of  case  plan Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan Single  View Reference  Material  -­‐  PARTC  and  ANNEXURE  C
27 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.4 Caseworker  meets  with  Manager  Casework  to  confirm  agenda  and  participants   for  the  case  review  meeting. Caseworker  creates  case  review  meeting  invites  using  the  Worker  Portal  /  Web   App  to  the  mother  and  children  (if  applicable),  school  teacher  and  NGO  service   provider  by  SMS.  Information  to  be  send  includes  key  details  of  the  meeting  -­‐   location,  time  and  date. Caseworker  should  be  able  to: ·∙          View  case  notes ·∙          Enter  new  case  notes ·∙          Create  case  planning  meeting  with  all  participants ·∙          Send  meeting  requests  to  everyone  via  their  portals,  email,  and  SMS   (preferred  method) ·∙          Receive  confirmation  that  meeting  was  accepted  from  participants Case  Management  and   Planning Communications Calendar  /  Scheduling Case  Management,   Worker  Web  App  /   Portal Caseworker Interactive  Case  Plan Single  View 9.5.5 Caseworker  generates  questionnaire  for  participants  to  provide  input  into  the   children's  case  plan. Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan 9.5.6 Participants  are  notified  to  complete  questionnaire  via  their  preferred  contact   method.   The  relevant  participants  access  their  portal  /  mobile  app  and  completes   assigned  questionnaires. Alert  and  Notification   Management Case  Management  and   Planning CYP  Mobile  App,   Family  /  Carer  Web   App  /  Portal,   Caseworker CYP Family NGO  Caseworker Carer Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View 9.5.7 Caseworker  calls  school  and  asks  them  to  upload  school  report. Teacher    upload  school  reports  (MS  Word  or  PDF)  via  Family/Carer  Portal  /  Web   App.  The  school  report  is  attached  to  the  children's  record  in  the  ChildStory   Solution. Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal Caseworker Interactive  Case  Plan Portal:  Service  Provider   View
28 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.8 Caseworker  views  questionnaire  results  and  uses  information  to  draft  a  new   case  plan. Case  plan  includes: -­‐  additional  tasks -­‐  goals -­‐  notes Case  Management  and   Planning Usability Case  Management Caseworker Interactive  Case  Plan 9.5.9 24  hours  before  the  scheduled  meeting,  a  reminder  is  sent  out  to  all   participants  via  their  preferred  contact  method Alert  and  Notification   Management Case  Management  and   Planning Calendar  /  Scheduling Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Caseworker CYP Family NGO  Caseworker Carer Interactive  Case  Plan 9.5.10 All  participants  attend  the  case  review  meeting.  They  review  the  draft  case   plan  and  decide  on  a  range  of  tasks  and  supports  that  need  to  occur  over  the   following  6  months.     They  set  review  dates  for  every  6  week  period  for  the  team  to  meet  together,   as  well  as  agreeing  that  the  school  teacher  will  upload  a  progress  report  to  the   caseworker  every  6  weeks. Caseworker  carries  out  the  following  tasks: ·∙          Scheduled  meeting  reminders  to  participants  (preferred  method)  for   meetings ·∙          Scheduled  reminders  to  the  teacher  to  upload  the  progress  report ·∙          Update  case  plan  (add  tasks,  goals  and  notes) Case  Management  and   Planning Usability Case  Management Caseworker CYP Family NGO  Caseworker Carer Interactive  Case  Plan Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View My  Organiser 9.5.11 Caseworker  makes  changes  to  the  case  plan  and  workflows  the  case  plan  for   approval  from  Manager  Casework. Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan
29 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.12 Manager  Casework  approves  the  case  plan. Case  Management  and   Planning Case  Management Manager  Casework Interactive  Case  Plan 9.5.13 Caseworker  receives  notification  that  case  plan  has  been  approved. Alert  and  Notification   Management Case  Management  and   Planning Case  Management Manager  Casework Interactive  Case  Plan 9.5.14 Caseworker  sends  out  notification  to  all  participants  (via  their  preferred   contact  method)  that  the  case  plan  is  available  for  viewing. All  participants  views  the  case  plan  using  the  following  methods: -­‐  Child  (aged  14)  by  CYP  Mobile  App -­‐  Mother  by  Family  /  Carer  Portal  /  Web  App -­‐  Teacher  by  Family  /  Carer  Portal  /  Web  App -­‐  NGO  Caseworker  by  Service  Provider  Portal  /  Web  App Alert  and  Notification   Management Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Manager  Casework My  Organiser Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View 9.5.15 6  weeks  later... Reminder  sent  to  all  participants  (via  their  preferred  contact  method)  to   attend  scheduled  case  review  meeting. Alert  and  Notification   Management Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Manager  Casework My  Organiser Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View
30 ChildStory Scenario 6: Placement including exchange of information with courts and NGOs Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Manager Casework 3.  Other Government and Non Government agencies 4.  Child/Carer When children cannot remain with their birth families, FACS places them with other family members, pursues adoption or places children with authorised foster carers. Where children are with authorised foster carers this can either be with FACS foster carers or with carers managed by Non Government Organisations (NGO). When a child requires a new placement a broadcast request is made to potentially multiple NGOs who have contracted placements in the relevant geographical area and where the placement matches the child's demographics and needs. Available and suitable placements are advised to FACS and a decision is made about where to place the child. During this process and following placement a range of information is shared between agencies, and also with the carer and child. This may include location of the child, key case management decisions and outcomes, and information related to contracting and payment functions.
31 ChildStory Scenario 7: Program, Contracts and Payments FACS contracts a range of NGOs to provide services to children and families in Early Intervention, Child Protection and Out of Home Care. Agencies are contracted and then paid to provide services defined by contracts and service schedules. FACS and agencies need to share information in relation to these agreements about services provided, outcomes achieved and payments made. New technology should allow more efficient reporting of data and service usage as well as provide access to this data to both the NGO and FACS staff as a basis for decision making. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  FACS contracting staff 2.  NGO staff 3.  FACS program managers
32 ChildStory Scenario 8: Contact management When children are in OOHC they often need to maintain a relationship with their birth family. This can be to assist them to return home to live with their family, or to maintain contact with key family members during their time in OOHC. The process of organising, and sometimes supervising this contact can be complex. Sometimes children are with carers from multiple NGOs and FACS, and sometimes they live long distances from each other. This can be a stressful time for children, carers and families. New technology should improve the efficiency of this process and allow all participants to have as much information before and after the contact as possible. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Children/Families/Carers 3.  NGOs
33 ChildStory Scenario 9: Leaving and After Care When a young person is in OOHC FACS has a responsibility to support them to prepare for life after turning 18. This includes working with them to make plans for what they might need when they leave their placements, ensuring that health and dental needs are met, considering educational needs and gaining life skills such as learning to drive. It can also be an important time for them to why they came into care and what has happened over that time. Once a young person turns 18 FACS has a statutory responsibility to continue to support them until they turn 25. As this is a vulnerable time for young people and they may not have extended family support that others have, it is important that they have an opportunity to participate fully in the planning, that they can communicate their needs and that they understand what support is available and where to get it. The new technology is aimed at providing access to this information and encouraging participation through technology that is easy to use and is accessible and attractive to young people aged 15 and older. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  CYP 3.  Carer
34 ChildStory Scenario 10: Child Wellbeing Units Child Wellbeing Units (CWUs) were established to deal with reports about children who, while not receiving ideal care and whose families were in need of support, did not require the critical step of statutory intervention. They exist in NSW Health, NSW Police, and Department of Education. Trained staff in CWUs assist mandatory reporters within their agencies to use the Mandatory Reporter Guide and ensure that all concerns that reach the threshold of risk of significant harm are reported to the Child Protection Helpline. Where concerns do not meet the new threshold, information about the child or young person will be entered into the CWU database. This information is only visible to staff in other CWUs, which assists in assessing cumulative risk of harm. CWU assessment officers help mandatory reporters to identify services available within their own agency, or in other organisations, which could support the family. The new technology needs to continue to support these functions and allow information sharing between agencies to help protect children. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps (including Mandatory Reporter Portal) 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Helpline Caseworker 3.  Other Government agencies
35 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
36 Solution Context Co-design deliverables 1.  Prioritised Solution Areas 2.  Prototypes Architecture Deliverables 1.  Solution Bundles 2.  Non Functional Requirements 3.  Reference Architecture 4.  Functional Description of FACS work ß à  
37 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Solution Bundles (1)  Case Management (2)  Enterprise Search (3)  Mobile Applications (4)  Child Engagement Mobile App(s) (5)  Portal / Web Apps (6)  Geographical Information System (7)  Collaboration and Messaging (8)  Archive SOLUTION ARCHITECTURE OVERVIEW Apps CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Integration Bus ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement 1 2 3 4 5 6 7 8
38 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 1.  Case Management solution to support case management and planning including support services such as placement management, contract management, reporting and analytics and financial management Content Management to support the increasing need to manage a plethora of documents and to manage the document workflow and o meet the new needs associated with media capture and exchange Integration Bus to support exchange of information between ChildStory solution components and ChildStory solution components and partner and corporate systems
39 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 2.  Enterprise Search to bring together disparate sources of information ranging from Case Management, Content Management and other Solution Component repositories through to Directory information 3.  Mobile Applications - Case Management, Family/ Carer, Client and Young Person (CYP) and Service Provider Mobile Apps to support mobility, improved workflow, improved efficiencies and improved engagement with families and children 4.  Child Engagement Mobile App(s) to support better engagement and measurement of child outcomes during structured engagement meetings e.g. interactive knowledge capture applications
40 ChildStory 8 solution ‘bundles’ have been identified … Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 5.  Portal / Web Apps Workflow, resource management and engagement with families and children (CYP, Worker, Family / Carer and Service Provider) Mandatory Reporter Portal / Web App providing a guided reporting experience for agencies to ensure that reports are recorded appropriately and provides a feedback mechanism to prevent unnecessary re- reporting 6.  Geographical Information System to support geocoding, geometry and rendering including route and location mapping and integration into reporting for location based reporting analysis
41 ChildStory 8 solution ‘bundles’ have been identified … Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 7.  Collaboration and Messaging to support improved collaboration and communication between FACS workers, FACS workers and agencies and FACS workers and CYP and families / carers. 8.  Archive to support the storage of legacy data to be migrated from existing systems i.e. data that has been identified not suitable to be migrated into the new solution components e.g. case management and content management components.
42 ChildStory Aftercare Resources My *04 Organiser Decision Support Triage & Case Allocation*03 Visualisation Identity Management & Matching Resource Management *13 Case flow Information Sharing & Coordination Single Registry of Services Referral *01 Management PotentialImpacton SHFLoutcomes High Potential Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools *08 Interactive Case Plan *02 Reporter Portal*09 Portal: Family view*07 Portal: CYP View*05 Contact* Management Enterprise Search*10 Adoption Matching Casework Practice Single Provider Portal* Service Delivery Management * Indicates ideas that have been prototyped with reference to prototype collateral Single View (CYP)*12 Contract & Financial Management Single Data Capture at Source Interactive Knowledge Capture*11 Life Story* Life Plan*06 Solution Areas Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Prioritised Solution Areas
43 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  All solutions are to be delivered using a Software as a Service model and comply with the NSW Government Cloud Services Policy and Guidelines. The vendor must clearly describe how it complies and identify if any, areas of non compliance •  This extends to SaaS being delivered through: a.  Private cloud services that are provided for the use of FACS (may be a dedicated or shared environment), and are managed by the vendor within the NSW Whole of Government Data Centre that meet all security requirements, information security requirements, policy and legislation requirements as laid out throughout the Tender Schedules b.  Public cloud services with a preference for onshore i.e. within Australia that meet all security requirements, information security requirements, policy and legislation requirements as laid out throughout the Tender Schedules
44 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  FACS does not preclude vendors from responding with both options so long as there is clear description of compliance to security, privacy and policy and legislation and detailed pricing for each. •  Given the critical nature of Child Protection and Out of Home Care services, the solution must be available for use on a 24 x 7 basis with an availability requirement of 99.9%
 •  The solution must support redundancy across all layers (across web/ application/integration services, database, storage, server infrastructure and network)
45 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  The solution should support disaster recovery meeting or exceeding the following requirements: •  Recovery Time Objective - maximum of 40 minutes (including read-write and fully functional system with production capacity. •  Recovery Time Objective of 10 minutes (read only access) •  Recovery Point Objective of 10 minutes •  The solution should publish APIs that allow for the development and integration of solution components identified in the Solution Architecture. These APIs should be published, specified and accessible within security controls
46 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
47 Implementation, Change Approach 1.  Anticipated Transition Approach 2.  FACS ChildStory Team 3.  Change Model
48 ChildStory Transition Approach (Where are we today) Central function performed at Central FACS Office Helpline C C Local function performed at District LevelL Intake C Case Mgmt L KIDS - SIEBEL GENESYS Placement Mgmt L Contract Mgmt C Financial Mgmt C Warehouse (EIW) C Contracting Portal RMS SAP Oracle Adoption Mgmt C FACS operates a number of different systems (for different processes). There is limited integration between Case Management (KiDS), Placement Management (RMS) and Contracting (Contracting Portal)
49 ChildStory Transition Approach (What we would like) To combine Case, Contract, Referral and Placement management (functions that are currently operated in different systems). Helpline C Intake C Case Mgmt Adoption Mgmt C ChildStory GENESYS Contract Mgmt C Financial Mgmt C Warehouse (CIW) C SAP Oracle Placement Mgmt Currently separate systems, with manual processes to follow a child’s story L Local function performed at District Level but performed on ChildStory Solution L L LL
50 ChildStory Transition Options The preferred approach is to move all state-wide functions from commencement and incrementally transitions Districts for all local (i.e. case management) functions. Some of the complexity of this approach includes: •  Migration of all data for state-wide services from commencement •  Data synchronisation between legacy and new systems during transition •  Maintaining continuity of care for children that transition between districts with legacy and new solutions " GeographicalCoverage Functional Coverage Low High State District D1 D2 State-wide Functions C1 C2 C3 The implementation approach and timeframes will be confirmed via and Implementation Planning Study (IPS), planned for Q2, 2015/16
51 ChildStory Change Approach and FACS ChildStory Team FACS will lead change services for the program via a combination of central and embedded district teams. For the purposes of responses, the key roles of FACS teams is to Central Team •  Run the procurement, Implementation Planning Study and Contracting process •  Finalise the detailed future state processes that will be configured into the ChildStory solutions under the guidance of the Office of the Senior Practitioner District Embedded Teams •  Manage proof of concept projects •  Establish champions in each District and build implementation teams •  Develop readiness assessments / plans with Districts •  Implement tech readiness initiatives •  Further understand pain points and new ideas for improvements to processes •  Bring ideas and analysis to ChildStory weekly ideas hackathon •  Undertake benefits baseline tasks •  Transition to take on lead implementation roles with Districts, NGOs and statewide services
52 ChildStory Potential Program Services FACS has built a bespoke team that has been engaging with caseworkers and managers. This team will lead the implementation. We do not intend to procure an overall “Systems Implementation” (SI) Partner. FACS will act as the Program Manager and Change Lead.   In general, the services we require will be based on the solution(s) we will procure and we do not intend to procure them separately. Where discrete services are required these are specified in Part D – Implementation. However some of the implementation services FACS requires include: •  A range of Design, Configuration, and Development, Integration and Testing Services for bespoke components solution bundles of the ecosystem and to ensure consistency from a user experience perspective, and •  Data migration services to move information from existing solutions to the new ecosystem •  Training and knowledge transfer limited to train the trainer and services required to transfer knowledge to support teams and administrators •  Project Management for solution bundles to ensure deliverables are implemented on time and to budget according to FACS requirements
53 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
54 Evaluation Process 1.  Procure IT v3.1 2.  Open market RFT 3.  Tender Response including Scenario Demonstrations 4.  Program Principles 5.  Implementation Planning Study
55 ChildStory Request For Tender Details •  Open Market RFT. Target to release in Late June 2015. Open for 25 days" " Any supplier in the market (willing to sign up to Procure IT v3.1) has the opportunity to respond " •  Participants in the market testing phase have not been provided with access to any additional information " " Functional and Technical Design deliverables have been progressively shared since December 2014. Final Prototypes and the Child Journey have been loaded onto www.childstory.net.au today " •  The 8 (proposed) solution bundles have been based on our market research and design process •  FACS reserves the right to adjust any timeframes / approach documented in this briefing up to the release date
56 ChildStoryTender evaluation process – including demonstrations 1   Initial assessment based on the following: (i)  whether the tender Responses were submitted in accordance with the Conditions of the RFT; (ii)  Pre-Qualification Criteria; (iii)  Scenario Responses 2   Scenario Demonstrations To enable more detailed assessment of the Scenario Responses, selected scenarios will need to be demonstrated at a live session at FACS. Note that not all scenarios will need to be demonstrated. 2   Requirements Assessment Assessment of Responses to all Requirements (Functional, Non- Functional and Commercial). Calculation of Best Value for Money. ELIGIBILITY ASSESSMENT REQUIREMENTS ASSESSMENT SCENARIO DEMO 3   Selection of the preferred tenderer(s) will be based on: (i)  Final assessment based on Scenario Demonstrations and assessment of Requirements adjusted against FACS weighting criteria and VFM. (ii)  Tenderer(s) / Consortium presentations. SELECTION July 2015 September 2015 October 2015 August 2015
57 ChildStoryScenario Demonstration Timetable }  Week  1  –  Eligibility  Assessment   }  Week  2  –  Vendors  will  be  no6fied  whether  they  are   required  to  a<end  the  Scenario  Demonstra6ons.   }  Week  3  –  Scenario  Demonstra6ons   }  Week  4  –  Scenario  Demonstra6ons   }  Week  5  –  Scenario  Demonstra6ons   }  Week  6  –  Scenario  Demonstra6ons   RFT  Close  Date  and  Time  =  Monday  27th  July  2015   at  10am   S   M   T   W   T   23   24   25   26   27   28   F   01   05   06   07   08   09   10   11   12   13   14   15   16   17   18   19   20   21   22   S   27   Monday   Aug  /  Sept  2015   02   03   04   29   30   31   01   02   03   04   05   06   07   08   09   10   11   12   Note  that  vendor  slots  will  be  allocated  randomly  but  special   considera6on  will  be  made  for  vendors  whom  are  required  to  travel   interna6onally  to  a<end  the  Scenario  Demonstra6ons.  
58 ChildStory Important Program Principles •  Open and sharable. There is not one solution that will meet our needs. Solutions therefore need to be as open and shareable as possible to allow “anyone, anytime” access to the information and the ability to add and use information, consistent with proper attention to security and privacy. We do not expect to pay for / see change requests for interoperability •  Anywhere, Any Device. Technology investments will create solutions and applications that are as mobile, social and visual as possible •  Simplicity. The technology solutions we design and build should be easy and safe for children, families and workers to use. They should make it easier, simpler and quicker – and preferably all three - to get things done that are useful and important for them
59 ChildStory Important Program Principles •  FACS reserves the right to bundle and / or unbundle responses to create what we consider to be the ideal ecosystem for kids and families. •  SHFL / ChildStory is a budget-led initiative. There are always more projects and ideas for great technology than we can implement. We have to make choices to implement within the Treasury funded business case (FY 2014/15 – FY 2017/18) Our choices are always guided by a simple question - will it make life better for children and families? Following this we will be guided by the combination of solutions that best support SHFL objectives, most importantly will they help us see and respond to more children?
60 ChildStory Important Program Principles •  Sustainability. The commercial arrangements under which products and services are acquired are affordable and manageable into the future. Wherever possible, solutions are to be acquired “as a service”. Suppliers must provide proven solutions and be financially viable as assessed by FACS. All proposed products must have a clear, documented roadmap •  Procure IT is mandatory. It cannot be negotiated
ChildStory Pre-Tender Market Briefing 20 May 2015
ChildStory Pre-Tender Market Briefing 20 May 2015
ChildStory Pre-Tender Market Briefing 20 May 2015
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ChildStory Pre-Tender Market Briefing 20 May 2015

  • 1. 1 ‘   3331FACS180914 | 1Safe Home for Life Safe Home for Life Pre RFT Market Briefing
  • 2. 2 ChildStory Notes for the reader •  The contents of this briefing are intended to provide potential partners with business, functional, solution and implementation context for the ChildStory Program" •  FACS reserves the right to adjust any timeframes, approach and material documented in this briefing up to the release date" •  Final versions of all material will be made available through the tender process" •  All interested IT vendors and Suppliers are encouraged to register for notifications on the NSW Procurement eTendering site as this will be the channel for the formal tendering process in mid 2015. " •  Please follow www.childstory.net.au for details
  • 3. 3 Agenda 1.  SHFL Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
  • 4. 4 Pre-Tender Briefing 1.  When is the tender? 2.  What is likely to be in it? 3.  How do we think it will be evaluated? 4.  What are the key things I need to know? 5.  How is FACS expecting the market to respond?
  • 5. 5 Background 1.  The Child Protection and Out of Home Care System 2.  SHFL objectives and Initiatives 3.  What has happened since our last briefing 4.  Context setting for our solution requirements
  • 6. 6 3331FACS241014 | 5Safe Home for Life Child protection and out-of-home care service system 141,356 non-ROSH reports 104,817 ROSH reports 246,173 reports Face-to- face child protection response Children’s Court Children into care Adoption After care services ASSESSMENT + INTERVENTION INTAKE INTERVENTION PLACEMENT ADOPTION LEAVING CARE/ AFTER CARE 17,981 children p.a. 2,500 matters p.a. 3,210 children p.a. 73 children p.a. 1,300 children p.a. 64,470 children p.a. EARLY INTERVENTION Services working with vulnerable families CHILD PROTECTION HELPLINE
  • 7. 7 Safe Home for Life at a glance | 6 3331FACS241014 What is the Safe Home for Life reform program? Safe Home for Life is about: • building on services that we know are effective and make a difference for children at risk of significant harm (ROSH) and families in crisis. • solving problems in local service systems to improve services for vulnerable children and families • using the right data and measures to assess the impact our work is having with children and families. more services and better outcomes for more children at risk and in care
  • 8. 8 Safe Home for Life at a glance | 8 3331FACS241014 ASSESSMENT + INTERVENTION INTAKE INTERVENTION PLACEMENT ADOPTION LEAVING CARE/ AFTER CARE EARLY INTERVENTION Safe Home for Life objectives More face-to-face responses for children at ROSH More children adopted Efficient, flexible and connected FACS workforce Children provided stable and secure homes for life through guardianship Fewer children enter OOHC Children in statutory out- of-home care are provided safe, stable placements More children restored to their birth families Fewer non-ROSH reports Fewer children re-reported at ROSH
  • 9. 9 ChildStory Background … what’s happened since our last briefing Dec 2014 Jan 2014 Feb 2015 PRODUCT/SOLUTION PRESENTATIONS INTERNAL REQUIREMENTS GATHERING REVIEW MARKET/ PRODUCT CAPABILITY Mar 2015 Apr 2015 May 2015 Jun 2015 Industry Briefing DISTRICT PROTOTYPING RFT Package(s) Sent to Suppliers FINALISE REQUIREMENTS DOCUMENTATION/RFTS INDEPENDENT RESEARCH
  • 10. 10 ChildStory Background Executive Overview https://www.youtube.com/watch?t=13&v=r6g5dEY42nI Market Briefing #1 https://m.youtube.com/playlist?list=PL6P_ktdq7sQyME5ZLys4GduGxHUz0uOt7 •  FACS performance •  SHFL rationale and initiatives •  Objectives and KPIs •  Solution landscape and Reference Architecture •  ChildStory vision •  Engagement and Design Process
  • 11. 11 Our work from the perspective of our clients and workers The solution and implementation/ change requirements that will enable us to see more children Our high level design is now complete. Successful solution and service providers will best understand: A B Children Why we’re here … Child Journey The work we do to support Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! +  
  • 12. 12 Children Why we’re here … Child Journey The work we do to support Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! All design deliverables are either already available (www.childstory.net.au) or will be made available through the RFT. The focus today is on: ü  Child Journey ü  Functional Description of FACS work ü  Scenarios ü  Prototypes ü  Journey Maps and Business Process Flows ü  Personas ü  Solution Bundles and Reference Architecture ü  Detailed Functional, Non Functional, Technical and Commercial Requirements
  • 13. 13 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
  • 14. 14 Business Context 1.  The Child Journey 2.  10 Key Scenarios 3.  FACS Functions 4.  Journey Maps and Business Process Flows 5.  Personas
  • 15. 15 ChildStory http://childstory.net.au Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
  • 16. 16 ChildStory Starting from where kids and families are … Post to / link w Social Media Peer-to-peer network to learn what has help other kids that have been there too My “Digital Suitcase” Set my goals, contribute and track progress against my plan Visualise my story, Connect all my workers … and Record Important Videos, Audio and photographs. Share documents with government and other agencies Help me organise visits with mum / dad / siblings / grandma and grandad share information with my school, GP … Touch base with caseworkers via secure chat / video link Know when my appointments are Know my culture …! …! …! Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
  • 17. 17 ChildStory 10 Key Scenarios ChildStory must support Scenarios Prototypes (examples)   Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Required Solution ‘Actions’   Personas   Solution Bundles à " Requirement Categories   Each scenario includes: •  FACS / SHFL goals •  an overview covering context and definitions and •  links to a number of deliverables from our co-design phase Vendors will be evaluated on their ability (on paper and on site) to support these scenarios FACS would like to review how your solutions can be configured (in the time available) to support these scenarios
  • 18. 18 ChildStory 10 Key Scenarios ChildStory must support 1.  Mandatory reporting and helpline 2.  Searching and Visualising history and relationships 3.  Intake, Allocation & Resource " Management 4.  Assessment including mobility 5.  Case Planning, workflow and " content management 6.  Placement including exchange " of information with courts " and NGOs 7.  Programs, Contracts and " Payments 8.  Contact management 9.  Leaving and After Care 10.  Child Wellbeing Units Note: FACS reserves the right to modify, add or remove scenarios as required. Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture !
  • 19. 19 ChildStory Scenario 1: Mandatory reporting and helpline Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps (including Mandatory Reporter Portal) 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Mandatory Reporter 2.  Helpline Caseworker 3.  Manager Casework FACS has a single intake model for the State, located in a centralised call centre – called the Child Protection Help Line. Both public and mandatory reporters contact the help line to make reports for children they believe are at risk. This scenario explores the process of •  Using the Mandatory Reporter Guide to assist in deciding whether to contact the Helpline •  Use of the Screening & Response Priority Tool (SCRPT) to determine legal thresholds •  Pathways for Risk of Significant Harm (ROSH) and Non- ROSH reports •  Allocation of a ROSH report to a Community Services Centre (CSC) for triage
  • 20. 20 ChildStory Scenario 2: Searching and Visualising history and relationships ROSH cases are allocated to CSCs according to the location of the child. At various times during casework, caseworkers and managers need access to information about a child. This may include information from a range of sources that explain relationships with other people, locations where they have lived, previous interaction with government agencies (including FACS, Courts, Police, …), case history, outcomes from previous assessments, significant risks and harm previously experienced by the child. This scenario explores better ways to provide managers and caseworkers with quick and accurate information about a child’s current circumstances and history. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Manager Casework 2.  Caseworker
  • 21. 21 Scenario 2: Searching and Visualising history and relationships SAMPLE Scenario)2 Searching)and)Visualising)History)and)Relationships Key$Outcomes 7)Reducing)administrative)burden)for)caseworkers)to)enable)more)time)for)clients 7)Supporting,)through)system)enablement,)the)linking)and)sharing)of)information)about)clients’)needs)within)FACS)and)with)non7Government)organisations)(NGOs) 7)Delivering)an)agile)system)that)supports)service)delivery)innovations)such)as)use)of)mobile)apps)for)‘real)time’)data)input,)cloud7enabled)data)sharing)that)reflects) )))security)and)privacy)requirements)and)a)consumption7based)cost)structure)that)can)be)scaled)as)the)number)of)required)licences)changes Scenario)Step Functional)Requirement) Category Solution Personas Prototype 9.2.1 New(case(needs(to(be(allocated. Case(Management(and(Planning Analytics(and(Reporting Case(Management Manager( Casework Resource( Management 9.2.2 The(Manager(Casework(uses(the(ChildStory(Solution(to(assist(them(in(allocating(the(case(to( a(caseworker. In(order(to(assist(the(decisionCmaking(process,(the(Manager(Casework(will(need(access(to( resource(management(functionality: C(caseworker(capacity C(caseworker(availability C(cases(due(to(be(closed(/(overdue(for(assessment(per(caseworker Case(Management(and(Planning Analytics(and(Reporting Usability Visualisations Caseload(Management Case(Management Manager( Casework Resource( Management 9.2.3 Manager(Casework(allocates(the(case(to(Caseworker. Case(Management(and(Planning Case(Management Manager( Casework 9.2.4 Caseworker(is(notified(through(multiple(channels(that(a(new(case(has(been(allocated. Case(Management(and(Planning Alert(and(Notification( Management Case(Management Caseworker My(Organiser Reference)Material)7)PARTC)and)ANNEXURE)C
  • 22. 22 Scenario 2: Searching and Visualising history and relationships SAMPLE 9.2.5 Caseworker-logs-on-to-the-ChildStory-Solution-and-searches-for-the-child-and-obtains-a- consolidated-view-of-the-child.- Items-viewable-(various-ways-via-Worker-Single-View,-and-case-management-search)-by-the- Casework-includes: D-Single-View D-Genogram D-Child-relationships D-Ecomap Case-Management-and-Planning Enterprise-Search Worker-Single-View Usability Visualisations Case-Management Worker-Web-App/Portal Archive Enterprise-Search Caseworker Enterprise- Search Single-View 9.2.6 Caseworker-can-see-that-the-child-is-related-to-the-NGO.-By-drilling-down,-the-caseworker- can-see-a-more-detailed-history-and-pictorial-view-of-the-relationships. Visualisations Caseworker Enterprise- Search Single-View 9.2.7 Caseworker-should-be-able-to-view-the-following-information: o---the-family-members o---agencies-involved,- o---people-who-may-have-harmed-the-child-previously,- o---addresses-of-where-the-child-has-lived,- o---other-people-at-those-addresses,- o---reported-issues-and-assessment-outcomes,- o---important-events-other-agencies-have-recorded-(for-example-health-and-education- events)- o---And-allows-the-caseworker-to-click-on-any-particular-record,-event,-relationship-or- address-to-view-that-original-record Case-Management-and-Planning:- Search Usability Visualisations Case-Management Worker-Web-App-/-Portal Caseworker Enterprise- Search Single-View 9.2.8 The-information-presented-to-the-Caseworker-highlights-that-the-child-has-used-has-been- seen-by-another-CSC-service-in-the-past. Case-Management-and-Planning Contract-Management Usability Enterprise-Search Referral-Management Case-Management Enterprise-Search Caseworker
  • 23. 23 ChildStory Scenario 3: Intake, Allocation & Resource Management Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker ROSH cases are allocated to CSCs according to the location of the child. At various times during casework, caseworkers and managers need access to information about a child. Currently managers use a range of manual allocation tools to make decisions about allocation of cases. This scenario explores better use of technology and information to assist in managing unit capacity (theirs and others), understanding of child’s story, information provided to caseworkers and their performance as it relates to seeing more children.
  • 24. 24 ChildStory Scenario 4: Assessment including mobility Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Manager Casework 2.  Caseworker 3.  Child / Family 4.  Carer When a case is allocated, caseworkers are required to undertake a Safety Assessment and then following that a Risk Assessment using FACS templates. In order to prepare for these activities, caseworkers need access to key information about children and a process to set goals, complete pre-assessment checklists and plan their work in conjunction with their manager. This may occur virtually – while the caseworker is in the field. A Safety Assessment will be undertaken with the family often at their home, and if the child is going to remain at home a safety plan may be developed, agreed, and provided to the family. A Risk Assessment is undertaken over a period of time and requires interaction with parents, children and others involved with the family. This information collection may be through direct contact, through interaction on apps, by email and by phone and may require the caseworker to enter information on a mobile device.
  • 25. 25 ChildStory Scenario 5: Case Planning, workflow and content management Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Children / Families 3.  Other Government and Non Government Agencies Case planning is a key element of the work FACS does with children and families. It occurs in both the Child Protection and Out of Home Care (OOHC) settings. Case planning should include a high degree of interaction between FACS, children / families and other agencies involved in providing services. Children may be involved in different ways depending on their age. Case planning involves setting goals to achieve specific outcomes and setting tasks to achieve these. There are regular reviews of these plans to assess progress. Case planning may occur in the context of a matter being before the court. In these circumstances, accurate and up to date information about legal orders is imperative.
  • 26. 26 Scenario 5: Case Planning, workflow and content management SAMPLE Scenario  5 Case  Planning,  workflow  and  content  management  final Key  Outcomes -­‐  Reducing  administrative  burden  for  caseworkers  to  enable  more  time  for  clients -­‐  Improving  monitoring  of  individual  outcomes  for  CYP  in  OOHC -­‐  Maintaining  accurate,  consistent  and  timely  information   -­‐  Understanding  ‘what  is  working’  through  information  aligned  to  outcomes -­‐  Providing  a  flexible  approach  to  effective  interaction  with  NGOs’  own  operating  arrangements -­‐  Delivering  an  agile  system  that  supports  service  delivery  innovations  such  as  use  of  mobile  apps  for  ‘real  time’  data  input,  cloud-­‐enabled  data  sharing  that  reflects  security  and  privacy        requirements  and  a  consumption-­‐based  cost  structure  that  can  be  scaled  as  the  number  of  required  licences  changes Scenario  Steps Functional  Requirement   Category Solution Personas Prototype 9.5.1 Children's  Court  has  determined  that  the  children  (aged  14  and  6)  should   return  home  to  live  with  their  mother. An  interface  from  the  Children's  Court  to  ChildStory  Solution  enables  an   update  of  information  /  status  for  the  children  in  the  system. Legal,  Policy  and  Information   Security Case  Management  and   Planning Content  Management Case  Management Court 9.5.2 Caseworker  receives  notification  that  Court  Order  has  been  issued.  This   triggers  the  ChildStory  Solution  to  notify  the  caseworker  to  start  a  case  plan   review. Alert  and  Notification   Management Case  Management,   Worker  Web  App    /   Portal Caseworker My  Organiser 9.5.3 Caseworker  prepare  and  plan  for  a  case  review. To  enable  the  caseworker  to  do  this,  they  muct  be  able  to: ·∙    View  list  of  people  involved  with  case ·∙    Add/manage  participant  roles  to  the  case ·∙    Manage  participants  access  to  their  portals ·∙    Create  new  version  of  case  plan Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan Single  View Reference  Material  -­‐  PARTC  and  ANNEXURE  C
  • 27. 27 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.4 Caseworker  meets  with  Manager  Casework  to  confirm  agenda  and  participants   for  the  case  review  meeting. Caseworker  creates  case  review  meeting  invites  using  the  Worker  Portal  /  Web   App  to  the  mother  and  children  (if  applicable),  school  teacher  and  NGO  service   provider  by  SMS.  Information  to  be  send  includes  key  details  of  the  meeting  -­‐   location,  time  and  date. Caseworker  should  be  able  to: ·∙          View  case  notes ·∙          Enter  new  case  notes ·∙          Create  case  planning  meeting  with  all  participants ·∙          Send  meeting  requests  to  everyone  via  their  portals,  email,  and  SMS   (preferred  method) ·∙          Receive  confirmation  that  meeting  was  accepted  from  participants Case  Management  and   Planning Communications Calendar  /  Scheduling Case  Management,   Worker  Web  App  /   Portal Caseworker Interactive  Case  Plan Single  View 9.5.5 Caseworker  generates  questionnaire  for  participants  to  provide  input  into  the   children's  case  plan. Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan 9.5.6 Participants  are  notified  to  complete  questionnaire  via  their  preferred  contact   method.   The  relevant  participants  access  their  portal  /  mobile  app  and  completes   assigned  questionnaires. Alert  and  Notification   Management Case  Management  and   Planning CYP  Mobile  App,   Family  /  Carer  Web   App  /  Portal,   Caseworker CYP Family NGO  Caseworker Carer Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View 9.5.7 Caseworker  calls  school  and  asks  them  to  upload  school  report. Teacher    upload  school  reports  (MS  Word  or  PDF)  via  Family/Carer  Portal  /  Web   App.  The  school  report  is  attached  to  the  children's  record  in  the  ChildStory   Solution. Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal Caseworker Interactive  Case  Plan Portal:  Service  Provider   View
  • 28. 28 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.8 Caseworker  views  questionnaire  results  and  uses  information  to  draft  a  new   case  plan. Case  plan  includes: -­‐  additional  tasks -­‐  goals -­‐  notes Case  Management  and   Planning Usability Case  Management Caseworker Interactive  Case  Plan 9.5.9 24  hours  before  the  scheduled  meeting,  a  reminder  is  sent  out  to  all   participants  via  their  preferred  contact  method Alert  and  Notification   Management Case  Management  and   Planning Calendar  /  Scheduling Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Caseworker CYP Family NGO  Caseworker Carer Interactive  Case  Plan 9.5.10 All  participants  attend  the  case  review  meeting.  They  review  the  draft  case   plan  and  decide  on  a  range  of  tasks  and  supports  that  need  to  occur  over  the   following  6  months.     They  set  review  dates  for  every  6  week  period  for  the  team  to  meet  together,   as  well  as  agreeing  that  the  school  teacher  will  upload  a  progress  report  to  the   caseworker  every  6  weeks. Caseworker  carries  out  the  following  tasks: ·∙          Scheduled  meeting  reminders  to  participants  (preferred  method)  for   meetings ·∙          Scheduled  reminders  to  the  teacher  to  upload  the  progress  report ·∙          Update  case  plan  (add  tasks,  goals  and  notes) Case  Management  and   Planning Usability Case  Management Caseworker CYP Family NGO  Caseworker Carer Interactive  Case  Plan Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View My  Organiser 9.5.11 Caseworker  makes  changes  to  the  case  plan  and  workflows  the  case  plan  for   approval  from  Manager  Casework. Case  Management  and   Planning Case  Management Caseworker Interactive  Case  Plan
  • 29. 29 SAMPLE Scenario 5: Case Planning, workflow and content management 9.5.12 Manager  Casework  approves  the  case  plan. Case  Management  and   Planning Case  Management Manager  Casework Interactive  Case  Plan 9.5.13 Caseworker  receives  notification  that  case  plan  has  been  approved. Alert  and  Notification   Management Case  Management  and   Planning Case  Management Manager  Casework Interactive  Case  Plan 9.5.14 Caseworker  sends  out  notification  to  all  participants  (via  their  preferred   contact  method)  that  the  case  plan  is  available  for  viewing. All  participants  views  the  case  plan  using  the  following  methods: -­‐  Child  (aged  14)  by  CYP  Mobile  App -­‐  Mother  by  Family  /  Carer  Portal  /  Web  App -­‐  Teacher  by  Family  /  Carer  Portal  /  Web  App -­‐  NGO  Caseworker  by  Service  Provider  Portal  /  Web  App Alert  and  Notification   Management Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Manager  Casework My  Organiser Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View 9.5.15 6  weeks  later... Reminder  sent  to  all  participants  (via  their  preferred  contact  method)  to   attend  scheduled  case  review  meeting. Alert  and  Notification   Management Case  Management  and   Planning Case  Management,   Family  /  Carer  Web   App  /  Portal,  CYP  Web   App  /  Portal  or  CYP   Mobile  App Manager  Casework My  Organiser Portal:  Family  View Portal:  CYP  View Portal:  Service  Provider   View
  • 30. 30 ChildStory Scenario 6: Placement including exchange of information with courts and NGOs Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Manager Casework 3.  Other Government and Non Government agencies 4.  Child/Carer When children cannot remain with their birth families, FACS places them with other family members, pursues adoption or places children with authorised foster carers. Where children are with authorised foster carers this can either be with FACS foster carers or with carers managed by Non Government Organisations (NGO). When a child requires a new placement a broadcast request is made to potentially multiple NGOs who have contracted placements in the relevant geographical area and where the placement matches the child's demographics and needs. Available and suitable placements are advised to FACS and a decision is made about where to place the child. During this process and following placement a range of information is shared between agencies, and also with the carer and child. This may include location of the child, key case management decisions and outcomes, and information related to contracting and payment functions.
  • 31. 31 ChildStory Scenario 7: Program, Contracts and Payments FACS contracts a range of NGOs to provide services to children and families in Early Intervention, Child Protection and Out of Home Care. Agencies are contracted and then paid to provide services defined by contracts and service schedules. FACS and agencies need to share information in relation to these agreements about services provided, outcomes achieved and payments made. New technology should allow more efficient reporting of data and service usage as well as provide access to this data to both the NGO and FACS staff as a basis for decision making. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  FACS contracting staff 2.  NGO staff 3.  FACS program managers
  • 32. 32 ChildStory Scenario 8: Contact management When children are in OOHC they often need to maintain a relationship with their birth family. This can be to assist them to return home to live with their family, or to maintain contact with key family members during their time in OOHC. The process of organising, and sometimes supervising this contact can be complex. Sometimes children are with carers from multiple NGOs and FACS, and sometimes they live long distances from each other. This can be a stressful time for children, carers and families. New technology should improve the efficiency of this process and allow all participants to have as much information before and after the contact as possible. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Children/Families/Carers 3.  NGOs
  • 33. 33 ChildStory Scenario 9: Leaving and After Care When a young person is in OOHC FACS has a responsibility to support them to prepare for life after turning 18. This includes working with them to make plans for what they might need when they leave their placements, ensuring that health and dental needs are met, considering educational needs and gaining life skills such as learning to drive. It can also be an important time for them to why they came into care and what has happened over that time. Once a young person turns 18 FACS has a statutory responsibility to continue to support them until they turn 25. As this is a vulnerable time for young people and they may not have extended family support that others have, it is important that they have an opportunity to participate fully in the planning, that they can communicate their needs and that they understand what support is available and where to get it. The new technology is aimed at providing access to this information and encouraging participation through technology that is easy to use and is accessible and attractive to young people aged 15 and older. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  CYP 3.  Carer
  • 34. 34 ChildStory Scenario 10: Child Wellbeing Units Child Wellbeing Units (CWUs) were established to deal with reports about children who, while not receiving ideal care and whose families were in need of support, did not require the critical step of statutory intervention. They exist in NSW Health, NSW Police, and Department of Education. Trained staff in CWUs assist mandatory reporters within their agencies to use the Mandatory Reporter Guide and ensure that all concerns that reach the threshold of risk of significant harm are reported to the Child Protection Helpline. Where concerns do not meet the new threshold, information about the child or young person will be entered into the CWU database. This information is only visible to staff in other CWUs, which assists in assessing cumulative risk of harm. CWU assessment officers help mandatory reporters to identify services available within their own agency, or in other organisations, which could support the family. The new technology needs to continue to support these functions and allow information sharing between agencies to help protect children. Solutions 1.  Case Management 2.  Enterprise Search 3.  Mobile Applications 4.  Child Engagement Mobile App(s) 5.  Portal / Web Apps (including Mandatory Reporter Portal) 6.  Geographical Information System 7.  Collaboration and Messaging 8.  Archive Users (Personas) 1.  Caseworker 2.  Helpline Caseworker 3.  Other Government agencies
  • 35. 35 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
  • 36. 36 Solution Context Co-design deliverables 1.  Prioritised Solution Areas 2.  Prototypes Architecture Deliverables 1.  Solution Bundles 2.  Non Functional Requirements 3.  Reference Architecture 4.  Functional Description of FACS work ß à  
  • 37. 37 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Solution Bundles (1)  Case Management (2)  Enterprise Search (3)  Mobile Applications (4)  Child Engagement Mobile App(s) (5)  Portal / Web Apps (6)  Geographical Information System (7)  Collaboration and Messaging (8)  Archive SOLUTION ARCHITECTURE OVERVIEW Apps CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Integration Bus ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement 1 2 3 4 5 6 7 8
  • 38. 38 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 1.  Case Management solution to support case management and planning including support services such as placement management, contract management, reporting and analytics and financial management Content Management to support the increasing need to manage a plethora of documents and to manage the document workflow and o meet the new needs associated with media capture and exchange Integration Bus to support exchange of information between ChildStory solution components and ChildStory solution components and partner and corporate systems
  • 39. 39 ChildStory 8 solution ‘bundles’ have been identified Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 2.  Enterprise Search to bring together disparate sources of information ranging from Case Management, Content Management and other Solution Component repositories through to Directory information 3.  Mobile Applications - Case Management, Family/ Carer, Client and Young Person (CYP) and Service Provider Mobile Apps to support mobility, improved workflow, improved efficiencies and improved engagement with families and children 4.  Child Engagement Mobile App(s) to support better engagement and measurement of child outcomes during structured engagement meetings e.g. interactive knowledge capture applications
  • 40. 40 ChildStory 8 solution ‘bundles’ have been identified … Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 5.  Portal / Web Apps Workflow, resource management and engagement with families and children (CYP, Worker, Family / Carer and Service Provider) Mandatory Reporter Portal / Web App providing a guided reporting experience for agencies to ensure that reports are recorded appropriately and provides a feedback mechanism to prevent unnecessary re- reporting 6.  Geographical Information System to support geocoding, geometry and rendering including route and location mapping and integration into reporting for location based reporting analysis
  • 41. 41 ChildStory 8 solution ‘bundles’ have been identified … Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! 7.  Collaboration and Messaging to support improved collaboration and communication between FACS workers, FACS workers and agencies and FACS workers and CYP and families / carers. 8.  Archive to support the storage of legacy data to be migrated from existing systems i.e. data that has been identified not suitable to be migrated into the new solution components e.g. case management and content management components.
  • 42. 42 ChildStory Aftercare Resources My *04 Organiser Decision Support Triage & Case Allocation*03 Visualisation Identity Management & Matching Resource Management *13 Case flow Information Sharing & Coordination Single Registry of Services Referral *01 Management PotentialImpacton SHFLoutcomes High Potential Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools *08 Interactive Case Plan *02 Reporter Portal*09 Portal: Family view*07 Portal: CYP View*05 Contact* Management Enterprise Search*10 Adoption Matching Casework Practice Single Provider Portal* Service Delivery Management * Indicates ideas that have been prototyped with reference to prototype collateral Single View (CYP)*12 Contract & Financial Management Single Data Capture at Source Interactive Knowledge Capture*11 Life Story* Life Plan*06 Solution Areas Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! Prioritised Solution Areas
  • 43. 43 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  All solutions are to be delivered using a Software as a Service model and comply with the NSW Government Cloud Services Policy and Guidelines. The vendor must clearly describe how it complies and identify if any, areas of non compliance •  This extends to SaaS being delivered through: a.  Private cloud services that are provided for the use of FACS (may be a dedicated or shared environment), and are managed by the vendor within the NSW Whole of Government Data Centre that meet all security requirements, information security requirements, policy and legislation requirements as laid out throughout the Tender Schedules b.  Public cloud services with a preference for onshore i.e. within Australia that meet all security requirements, information security requirements, policy and legislation requirements as laid out throughout the Tender Schedules
  • 44. 44 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  FACS does not preclude vendors from responding with both options so long as there is clear description of compliance to security, privacy and policy and legislation and detailed pricing for each. •  Given the critical nature of Child Protection and Out of Home Care services, the solution must be available for use on a 24 x 7 basis with an availability requirement of 99.9%
 •  The solution must support redundancy across all layers (across web/ application/integration services, database, storage, server infrastructure and network)
  • 45. 45 ChildStory Key Non-Functional Requirements Children Why we’re here … Child Journey The work we do to supports Kids and Families … Solution Requirements Tech &Arch Reqts. Non- Functional Reqts. Commercial Requirements Functional Reqts. Journey Maps and Business Process Flows Implementation Approach Implementation Method Change Model Program Team CP / OOHC " Functional Overview Embedded TeamCentral Team Districts' Statewide' Services' NGOs' Vendors' GeographicalCoverage Functional Coverage Low High State District Option 4: hybrid D1 D2 State-wide Functions C1 C2 C3 Scenarios FACS + Partners Supporting Programs Collaborate (Client and Agencies) Child Protection and Out of Home Care Intake Assessment Intervention Placement Leaving and Aftercare Early Intervention Adoption Supporting Services Personas My Work Planner * Decision Support Triage & Case Allocation* Visualis- ation Identity Mgmt & Matching Workforce Mgmt Case flow Information Sharing, Co- ordination Single Registry of Services Referral Mgmt ImpactonSHFLobjectives High Impact on Kids and Families Medium High Medium Low Low Field Assessment Tools Interactive Case Plan Reporter Portal Family Portal CYP Portal Contact Mgmt Enterprise Search Adoption Matching Casework Practice Single Provider Portal Single Reporting Tool Single View Contract & Financial Mgmt Single Data Capture at Source Interactive Knowledge Capture Life Story Life Plan Current District Led prototyping projects Prioritised Solution Areas Prototypes SOLUTION ARCHITECTURE OVERVIEW Channels CYP Partner and Corporate Services Case Management & Collaboration Family / Carer Worker Service Provider ChildStory Web App(s) Mandatory Reporter Family / Carer Case Management Service Provider ChildStory Mobile Apps ChildStory - Case Management Case Management CYP Placement Management Contract & Financial Reporting & Analytics Enterprise Search Content Management Case Management Support & Enterprise Services ArchiveGeographic Information Application Integration ChildStory - Collaboration Partner NGOs and Government Agencies Corporate Services (e.g. Finance, HR, Rostering, eLearning) Business Intelligence Child Engagement Solution Bundles SHFL ICT Reference Architecture Infrastructure Engagement Services
 Mobile, Portals, Email, SMS, B2B, Fax, Voice, Post, Social Media Case Management
 Prevention Mgmt, Intake Mgmt, Assessment and Intervention Mgmt, Case Mgmt and Planning, Referral Mgmt, Placement Mgmt, Leaving and Aftercare Mgmt and Adoption Mgmt Case Management Support Services Client Mgmt, Visualisations, Caseload and Demand Mgmt, Enterprise Content and Document Mgmt, Location and Provider Mgmt, Workflow Mgmt, Communications, Enterprise Search, Scheduling, Legal, Policy and Information Security Mgmt, Analytics and Knowledge Mgmt, Forms Mgmt Partner Services
 Client Collaboration Shared Case Mgmt Enterprise Services
 BI / Analytics Data Mgmt Enterprise Services CorporateServices " HumanResources,Payroll,Rostering, FinancialManagementLearning&Education PartnerServices " NGOServiceProviders,Police,Health,Education,NGOs,Courts, JuvenileJustice,officeoftheChildren'sGuardianRMSand Ombudsman ContractMgmt Client, Service Identity Mgmt Reference Architecture ! •  The solution should support disaster recovery meeting or exceeding the following requirements: •  Recovery Time Objective - maximum of 40 minutes (including read-write and fully functional system with production capacity. •  Recovery Time Objective of 10 minutes (read only access) •  Recovery Point Objective of 10 minutes •  The solution should publish APIs that allow for the development and integration of solution components identified in the Solution Architecture. These APIs should be published, specified and accessible within security controls
  • 46. 46 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
  • 47. 47 Implementation, Change Approach 1.  Anticipated Transition Approach 2.  FACS ChildStory Team 3.  Change Model
  • 48. 48 ChildStory Transition Approach (Where are we today) Central function performed at Central FACS Office Helpline C C Local function performed at District LevelL Intake C Case Mgmt L KIDS - SIEBEL GENESYS Placement Mgmt L Contract Mgmt C Financial Mgmt C Warehouse (EIW) C Contracting Portal RMS SAP Oracle Adoption Mgmt C FACS operates a number of different systems (for different processes). There is limited integration between Case Management (KiDS), Placement Management (RMS) and Contracting (Contracting Portal)
  • 49. 49 ChildStory Transition Approach (What we would like) To combine Case, Contract, Referral and Placement management (functions that are currently operated in different systems). Helpline C Intake C Case Mgmt Adoption Mgmt C ChildStory GENESYS Contract Mgmt C Financial Mgmt C Warehouse (CIW) C SAP Oracle Placement Mgmt Currently separate systems, with manual processes to follow a child’s story L Local function performed at District Level but performed on ChildStory Solution L L LL
  • 50. 50 ChildStory Transition Options The preferred approach is to move all state-wide functions from commencement and incrementally transitions Districts for all local (i.e. case management) functions. Some of the complexity of this approach includes: •  Migration of all data for state-wide services from commencement •  Data synchronisation between legacy and new systems during transition •  Maintaining continuity of care for children that transition between districts with legacy and new solutions " GeographicalCoverage Functional Coverage Low High State District D1 D2 State-wide Functions C1 C2 C3 The implementation approach and timeframes will be confirmed via and Implementation Planning Study (IPS), planned for Q2, 2015/16
  • 51. 51 ChildStory Change Approach and FACS ChildStory Team FACS will lead change services for the program via a combination of central and embedded district teams. For the purposes of responses, the key roles of FACS teams is to Central Team •  Run the procurement, Implementation Planning Study and Contracting process •  Finalise the detailed future state processes that will be configured into the ChildStory solutions under the guidance of the Office of the Senior Practitioner District Embedded Teams •  Manage proof of concept projects •  Establish champions in each District and build implementation teams •  Develop readiness assessments / plans with Districts •  Implement tech readiness initiatives •  Further understand pain points and new ideas for improvements to processes •  Bring ideas and analysis to ChildStory weekly ideas hackathon •  Undertake benefits baseline tasks •  Transition to take on lead implementation roles with Districts, NGOs and statewide services
  • 52. 52 ChildStory Potential Program Services FACS has built a bespoke team that has been engaging with caseworkers and managers. This team will lead the implementation. We do not intend to procure an overall “Systems Implementation” (SI) Partner. FACS will act as the Program Manager and Change Lead.   In general, the services we require will be based on the solution(s) we will procure and we do not intend to procure them separately. Where discrete services are required these are specified in Part D – Implementation. However some of the implementation services FACS requires include: •  A range of Design, Configuration, and Development, Integration and Testing Services for bespoke components solution bundles of the ecosystem and to ensure consistency from a user experience perspective, and •  Data migration services to move information from existing solutions to the new ecosystem •  Training and knowledge transfer limited to train the trainer and services required to transfer knowledge to support teams and administrators •  Project Management for solution bundles to ensure deliverables are implemented on time and to budget according to FACS requirements
  • 53. 53 Agenda 1.  Background 5 2.  Business Context 20 3.  Solution Context 20 4.  Implementation and Change Approach 10 5.  Anticipated Evaluation Process 5 … 6.  Questions 30
  • 54. 54 Evaluation Process 1.  Procure IT v3.1 2.  Open market RFT 3.  Tender Response including Scenario Demonstrations 4.  Program Principles 5.  Implementation Planning Study
  • 55. 55 ChildStory Request For Tender Details •  Open Market RFT. Target to release in Late June 2015. Open for 25 days" " Any supplier in the market (willing to sign up to Procure IT v3.1) has the opportunity to respond " •  Participants in the market testing phase have not been provided with access to any additional information " " Functional and Technical Design deliverables have been progressively shared since December 2014. Final Prototypes and the Child Journey have been loaded onto www.childstory.net.au today " •  The 8 (proposed) solution bundles have been based on our market research and design process •  FACS reserves the right to adjust any timeframes / approach documented in this briefing up to the release date
  • 56. 56 ChildStoryTender evaluation process – including demonstrations 1   Initial assessment based on the following: (i)  whether the tender Responses were submitted in accordance with the Conditions of the RFT; (ii)  Pre-Qualification Criteria; (iii)  Scenario Responses 2   Scenario Demonstrations To enable more detailed assessment of the Scenario Responses, selected scenarios will need to be demonstrated at a live session at FACS. Note that not all scenarios will need to be demonstrated. 2   Requirements Assessment Assessment of Responses to all Requirements (Functional, Non- Functional and Commercial). Calculation of Best Value for Money. ELIGIBILITY ASSESSMENT REQUIREMENTS ASSESSMENT SCENARIO DEMO 3   Selection of the preferred tenderer(s) will be based on: (i)  Final assessment based on Scenario Demonstrations and assessment of Requirements adjusted against FACS weighting criteria and VFM. (ii)  Tenderer(s) / Consortium presentations. SELECTION July 2015 September 2015 October 2015 August 2015
  • 57. 57 ChildStoryScenario Demonstration Timetable }  Week  1  –  Eligibility  Assessment   }  Week  2  –  Vendors  will  be  no6fied  whether  they  are   required  to  a<end  the  Scenario  Demonstra6ons.   }  Week  3  –  Scenario  Demonstra6ons   }  Week  4  –  Scenario  Demonstra6ons   }  Week  5  –  Scenario  Demonstra6ons   }  Week  6  –  Scenario  Demonstra6ons   RFT  Close  Date  and  Time  =  Monday  27th  July  2015   at  10am   S   M   T   W   T   23   24   25   26   27   28   F   01   05   06   07   08   09   10   11   12   13   14   15   16   17   18   19   20   21   22   S   27   Monday   Aug  /  Sept  2015   02   03   04   29   30   31   01   02   03   04   05   06   07   08   09   10   11   12   Note  that  vendor  slots  will  be  allocated  randomly  but  special   considera6on  will  be  made  for  vendors  whom  are  required  to  travel   interna6onally  to  a<end  the  Scenario  Demonstra6ons.  
  • 58. 58 ChildStory Important Program Principles •  Open and sharable. There is not one solution that will meet our needs. Solutions therefore need to be as open and shareable as possible to allow “anyone, anytime” access to the information and the ability to add and use information, consistent with proper attention to security and privacy. We do not expect to pay for / see change requests for interoperability •  Anywhere, Any Device. Technology investments will create solutions and applications that are as mobile, social and visual as possible •  Simplicity. The technology solutions we design and build should be easy and safe for children, families and workers to use. They should make it easier, simpler and quicker – and preferably all three - to get things done that are useful and important for them
  • 59. 59 ChildStory Important Program Principles •  FACS reserves the right to bundle and / or unbundle responses to create what we consider to be the ideal ecosystem for kids and families. •  SHFL / ChildStory is a budget-led initiative. There are always more projects and ideas for great technology than we can implement. We have to make choices to implement within the Treasury funded business case (FY 2014/15 – FY 2017/18) Our choices are always guided by a simple question - will it make life better for children and families? Following this we will be guided by the combination of solutions that best support SHFL objectives, most importantly will they help us see and respond to more children?
  • 60. 60 ChildStory Important Program Principles •  Sustainability. The commercial arrangements under which products and services are acquired are affordable and manageable into the future. Wherever possible, solutions are to be acquired “as a service”. Suppliers must provide proven solutions and be financially viable as assessed by FACS. All proposed products must have a clear, documented roadmap •  Procure IT is mandatory. It cannot be negotiated