This article explores inconsistencies in care experienced by patients who frequently present to the emergency department for chronic conditions. Through interviews with 34 such patients, four main categories of care experiences emerged: holistic care, consistent duty of care, fragmented care, and disrespectful care. Holistic care incorporated patient-centered communication and ensured understanding of follow-up plans, while consistent duty of care focused on competent treatment but lacked patient-centeredness. Fragmented and disrespectful care neglected patients' needs and did not maintain continuity of care. The study highlights the need for more standardized, patient-centered approaches for those with multiple emergency visits.