This checklist outlines daily tasks for project managers including providing real-time support to sales and service agents, completing assigned meetings and tasks, empowering agents through positive reinforcement, starting daily reports, checking on previous days' adherence and needs, walking and connecting with each agent, keeping records of coaching, implementing considerations of potential difficulties and assistance for sales, doing remote observations and coaching to recognize successes and gain commitment to improvements, and redesigning reports and measuring live satisfaction.

1. ChecklistforDailyprojects:
 Provide real-time supportandcoachingacrossboth salesandservice
 Complete assignedtasks(teammeetings,one-on-ones,anyothertasksassigned)
 Provide 1 minute manager/fishtype leadershipappropriateforthe stage of agents’
development
 Empoweragentstoperformby positive reinforcingsuccessful behaviorsthroughinteractionand
recognition
 Start Reporting/compiledayspecificreports
 Checkpreviousdaysadherence/needs
 Walkand connectwitheach agent
 Keeprecordof all coaching/trainingswithagents
ImplementHeadwinds/Tailwinds-
1. Headwindsare eventsthatprovidesdifficultiesgoingforwardwithsale
2. Tailwindsare eventsthatprovidesassistance goingforwardwithsale
 Remote observations/coachingimmediately/recognizingsuccess&gainingcommitmentonone
area of opportunitytoimprove orimplementbeforenextmeeting.
 Coaching:
 Recognizedsuccess/positive point
 Committedimprovement/opportunity
 Redesignreportingtobettershow True Metrics.
 MeasuringLive Satisfaction